Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
I should have mentioned that I upgraded from 3.6.6. RTFM I'm not 100% what the previous version was. -Sean -Original Message- From: rt-users-boun...@lists.bestpractical.com on behalf of Sean Sullivan Sent: Thu 11/5/2009 1:27 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgraded to rt-3.8.5 and kill stopped working Hi all, I just spent yesterday upgrading to RT 3.8.5 with RTFM 2.4.2 and for some reason kill isn't working from the main UI anymore. I get: RT::Ticket::Kill Unimplemented in HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Display.html line 134) I made sure all the perl deps were updated as well so I'm not sure what could be causing it. I also didn't find anything when searching so I thought I'd just check in here before spending a day running through the code myself. Anyone else seen this behavior? Thanks! - Sean Sullivan Systems Administrator o: 617.491.6144 x183 c: 781.408.1406 Harmonix Music Systems ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Thu 11/5/2009 1:48 PM
To: Sean Sullivan
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
On Thu 5.Nov'09 at 13:27:46 -0500, Sean Sullivan wrote:
Hi all,
I just spent yesterday upgrading to RT 3.8.5 with RTFM 2.4.2 and for
some reason kill isn't working from the main UI anymore. I get:
RT::Ticket::Kill Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Display.html line 134)
So, this is an RT extension. Which version of it are you using and where
did it come from? We certainly shouldn't be breaking our API in the
middle of a stable series, so I want to make sure it gets sorted out.
As an aside, 3.8.6 has been out for a week or so and has some fixes
you likely want.
Thanks for the response! I didn't realize this was a plugin. I inherited this
install and as you know it was a fair bit dated so I was asked to upgrade it.
As far as my version of HTML::Mason, there appear to be 2 versions, 1.36 and
1.42. If I do:
-
#!/usr/bin/perl
use HTML::Mason;
print $HTML::Mason::VERSION\n;
-
I get 1.42, so I guess that is what is being used by RT?
Course, if I look at that file it contains only:
--
package HTML::Mason;
# Copyright (c) 1998-2005 by Jonathan Swartz. All rights reserved.
# This program is free software; you can redistribute it and/or modify it
# under the same terms as Perl itself.
use 5.006;
$HTML::Mason::VERSION = '1.42';
use HTML::Mason::Interp;
sub version
{
return $HTML::Mason::VERSION;
}
1;
__END__
--
Followed by a bunch of perldoc text.
This made me think, where is HTML::Mason::Commands? Well it's not on this
machine, nor is it installable:
perl -MCPAN -e 'install HTML::Mason::Commands' Warning: Cannot install
HTML::Mason::Commands, don't know what it is.
The CPAN page says this about HTML::Mason::Commands:
This was the documentation for the mc_ command set. In Mason 0.8 and beyond,
mc_ commands have been replaced by the new HTML::Mason::Request
So now I'm really confused...
-Sean
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[rt-users] binary attachment corrupted when RT mails them out
Let's say someone emails a pdf (or some other kind of binary) file as an attachment to a ticket through rt. If i access the said attachment trough the rt web interface it works fine. But if I get the ticket through email (ticket is being forwarded to the AdminCC: members) and then download the attachment to see it, a lot of times is corrupted. FYI, we received a 889K PDF and the copy forwarded to AdminCC is corrupted. However a 74K .pdf file we received just after it works fine. I do not know if that is an issue with the attachment size, but I thought by having the following set on RT_SiteConfig.pm, Set($MaxAttachmentSize, 26214400); Set($DropLongAttachments, undef); Set($TruncateLongAttachments, undef); I would not have a size issue here. The fact RT has no problems witht he file *if* you access it using its web interface makes me think something is going on in the routing that calls to have something mime encoded. Which function should I be checking? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrade from RT 3.8.4 to 3.8.6 Required Newer Mod_Perl 1.x under Apache 1.3.41
Just in case anyone else runs into this, not sure if it was supposed to be this way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were getting an: [error] Can't call method get on an undefined value at perl-home-dir/5.8.6/HTML/Mason/ApacheHandler.pm line 563.\nCompilation failed in require at rt-home-dir/bin/../lib/RT/Interface/Web/Handler.pm line 140.\n in the apache error logs. We were running Apache 1.3.41 with mod_perl 1.29.. after thinking it was a perl module problem, and making sure i had all the latest of those, still the same problem. Finally, i upgraded to mod_perl 1.31 and everything is running smoothly. I didn't see this mentioned anywere, maybe i missed it, but i thought i'd pass it along in case anyone else runs into it and searches for the error... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrade from RT 3.8.4 to 3.8.6 Required Newer Mod_Perl 1.x under Apache 1.3.41
Just in case anyone else runs into this, not sure if it was supposed to be this way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were getting an: [error] Can't call method get on an undefined value at perl-home-dir/5.8.6/HTML/Mason/ApacheHandler.pm line 563.\nCompilation failed in require at rt-home-dir/bin/../lib/RT/Interface/Web/Handler.pm line 140.\n in the apache error logs. We were running Apache 1.3.41 with mod_perl 1.29.. after thinking it was a perl module problem, and making sure i had all the latest of those, still the same problem. Finally, i upgraded to mod_perl 1.31 and everything is running smoothly. I didn't see this mentioned anywere, maybe i missed it, but i thought i'd pass it along in case anyone else runs into it and searches for the error... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
