[rt-users] A It works page is loaded after log in
Good morning, all. I have a RT user that, every time he tries to log in, a It works page is loaded. But the worst is that he is trying to log in from a computer of a different network of the RT server. If he tries to log in RT using my computer, by instance, whose is in the same network of the RT server, he logs in correctly. I'm very confused! Thanks for any help. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A It works page is loaded after log in [SOLVED]
Finally, My colleague was typing /https://rtracker.rt.pop-sp.rnp.br/rt/ without the last slash, as follows: /https://rtracker.rt.pop-sp.rnp.br/rt// Thank you, Ernesto Hernández-Novich, for your help. See you all, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Wagner Pereira escreveu: Good morning, all. I have a RT user that, every time he tries to log in, a It works page is loaded. But the worst is that he is trying to log in from a computer of a different network of the RT server. If he tries to log in RT using my computer, by instance, whose is in the same network of the RT server, he logs in correctly. I'm very confused! Thanks for any help. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] [Fwd: Re: A It works page is loaded after log in [SOLVED]]
Hi, This new message came because the last one. How can I redirect a person who will access https://rtracker.rt.pop-sp.rnp.br to https://rtracker.rt.pop-sp.rnp.br/rt/ Thanks. -- Wagner Pereira PoP-SP/RNP - Ponto de Presena da RNP em So Paulo CCE/USP - Centro de Computao Eletrnica da Universidade de So Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Mensagem original Assunto: Re: [rt-users] A "It works" page is loaded after log in [SOLVED] Data: Fri, 22 Jan 2010 11:00:37 -0200 De: Wagner Pereira wpere...@pop-sp.rnp.br Para: RT-Users@lists.bestpractical.com Referncias: 4b598f28.7050...@pop-sp.rnp.br Finally, My colleague was typing /https://rtracker.rt.pop-sp.rnp.br/rt/ without the last slash, as follows: /https://rtracker.rt.pop-sp.rnp.br/rt// Thank you, Ernesto Hernndez-Novich, for your help. See you all, -- Wagner Pereira PoP-SP/RNP - Ponto de Presena da RNP em So Paulo CCE/USP - Centro de Computao Eletrnica da Universidade de So Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Wagner Pereira escreveu: Good morning, all. I have a RT user that, every time he tries to log in, a "It works" page is loaded. But the worst is that he is trying to log in from a computer of a different network of the RT server. If he tries to log in RT using my computer, by instance, whose is in the same network of the RT server, he logs in correctly. I'm very confused! Thanks for any help. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] My RT still didn't create a ticket via an e-mail
Hi, folks. Below is my mail.log (on the RT server) and I'd like to know what that /Command output/ means. Jan 22 12:00:38 rtracker postfix/smtpd[7248]: connect from kliper.pop-sp.rnp.br[200.133.192.62] Jan 22 12:00:39 rtracker postfix/smtpd[7248]: 056CA24FD6: client=kliper.pop-sp.rnp.br[200.133.192.62] Jan 22 12:00:39 rtracker postfix/cleanup[7251]: 056CA24FD6: message-id=4b59af63.5050...@pop-sp.rnp.br Jan 22 12:00:39 rtracker postfix/qmgr[6355]: 056CA24FD6: from=wpere...@pop-sp.rnp.br, size=771, nrcpt=1 (queue active) Jan 22 12:00:39 rtracker postfix/local[7252]: 056CA24FD6: to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.28, delays=0.03/0.02/0/0.24, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden ) Jan 22 12:01:39 rtracker postfix/smtpd[7248]: disconnect from kliper.pop-sp.rnp.br[200.133.192.62] And below is my aliases file, from my RT server: r...@rtracker.rt.pop-sp.rnp.br: |/usr/bin/rt-mailgate --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/; Thank you all a lot. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] HTML messages and linebreaks in transaction-content
Wrap the {$Transaction-Content()} line with pre /pre tags.
This tells the client that is interpreting the HTML to preserve formatting...
which means if there is a carrage return, it'll show it.
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@normed.ca
Technology assistance: email nosmhelpd...@normed.ca
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1 (800) 461-8777, option 8, or locally either
(705) 662-7120 or (807) 766-7500
Andy Jones adjo...@cca.edu 1/21/2010 4:01 PM
Hello,
We're using HTML formatting in correspondence from RT. However, we're
running into a problem with text that comes out of
{$Transaction-Content()}
When the message is sent in plain text, all of the carriage returns
from Content are translated properly into linebreaks. However, in the
HTML version, the carriage returns are ignored and all of the text
from Content is displayed on one line.
(In the Template, the message content type is set as: Content-Type:
text/html)
Does anyone know how we might fix this and retain our HTML messages?
Thanks,
Andy
Andy Jones
User Support Manager
Educational Technology Services
510.594.5016
a...@cca.edu
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[rt-users] Where can I finda script that is already installed and working?
I'm taking over the management of a server, which has RT on it, and there is a script running on one of the queues, that basically does the following, If you are known to the RT system, then you know who comments on your tickets. For example, George and Bob, are RT users. If George is a requestor on a ticket, he can see that Bob @ RT make the comment/reply. But if user...@hot-snail.com creates a ticket, he only sees help @ RT. This script currently works on one of our queues, yet I cannot find this of have any idea where to begin. I don't even have the name for this script. Please help :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] More mail.log!
Hi,
This is my mail.log, where my RT is installed.
Jan 22 14:35:51 rtracker postfix/smtpd[8645]: connect from
kliper.pop-sp.rnp.br[200.133.192.62]
Jan 22 14:35:51 rtracker postfix/smtpd[8645]: B0AC824FF4:
client=kliper.pop-sp.rnp.br[200.133.192.62]
Jan 22 14:35:51 rtracker postfix/cleanup[8649]: B0AC824FF4:
message-id=4b59d3c3.8000...@pop-sp.rnp.br
Jan 22 14:35:51 rtracker postfix/qmgr[8605]: B0AC824FF4:
from=wpere...@pop-sp.rnp.br, size=759, nrcpt=1 (queue active)
Jan 22 14:35:52 rtracker postfix/local[8650]: B0AC824FF4:
to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.41,
delays=0.04/0.03/0/0.33, dsn=4.3.0, status=deferred (temporary failure.
Command output: Connecting to
https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at
/usr/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred
= 403 Forbidden This is /usr/bin/rt-mailgate-3.6
exiting because of an undefined server error at /usr/bin/rt-mailgate-3.6
line 150, line 1. )
Then, I opened this rt-mailgate-3.6 file and the line 102 is as follows:
warn Connecting to $full_url if $opts{'debug'};
and the 150th line is:
warn This is $0 exiting because of an undefined server error if
($opts{debug});
Thanks for any help.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
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[rt-users] User for rt-mailgate
Hey, folks. In the man rt-mailgate I found that: SETUP Much of the set up of the mail gateway depends on your MTA and mail routing configuration. However, you will need first of all to create an RT user for the mail gateway and assign it a password; this helps to ensure that mail coming into the web server did originate from the gateway. So, where should I say rt-mailgate which user/password I created on RT through the web interface? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Customizing template content for privileged users
On Sun, Jan 17, 2010 at 08:17:25PM -0700, Matt Adams wrote:
Folks:
Does anyone know if it is possible to customize email template content
based on the rights of the person being sent the email. For example, if
the requestor is also a privileged user I'd like to be able to do
something like this in the template:
if (user_is_privileged) {
include_special_content;
}
Rather than setting up a new template entirely. Is this possible or am
I barking up the wrong tree?
You want to get the requestor user objects and then check
if ($user-Privileged) { }
-kevin
pgpKpfXSBSHWn.pgp
Description: PGP signature
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[rt-users] Simple Search and Custome Field
Is there a way to allow simple search to also search custom fields? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search and Custome Field
Is there a way to allow simple search to also search custom fields? Install RTx::Tags -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Recommended method for auto creating users with Active Directory and Authen-ExternalAuth
On Mon, Jan 18, 2010 at 11:40:09AM +0100, L B wrote: If a developer of this plugin read this, I think it would be nice to add a $RT::Logger-info at this step in the code... If you can provide a patch, I'd be happy to look at applying it -kevin pgpZh8jGTV1FH.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Approval queue - a couple questions
I have set up the approval queue for our change control. Everything seems to
be fine, except two things.
1. When a manager approves a ticket, the email to the original ticket owner
or requester never goes out.
I have a template;
name: Approval Passed
Desc: Notify Requestor that their ticket has been approved by some approver
Content:
Subject: Ticket Approved: {$Ticket-Subject}
Greetings,
Your ticket has been approved by { eval { $Approval-OwnerObj-Name } }.
Other approvals may be pending.
Approver's notes: { $Notes }
2. since the ticket owner never gets notified that his ticket has been
approved, I told them to watch the ticket and if the link to the approval
ticket is crossed out, then it is done.But, it appears most users cant see
the full link - only the ticket number and owner of the approval ticket. The
people who are watchers of the approval ticket can see the crossed out link.
But, since the original requester cant.
Because of these two, my requesters have no idea when their tickets are
approved to change.
Can any one provide any help?
Thanks
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[rt-users] Personal Groups
I am trying to create a group of folks that can delegate their permissions if needed. The problem is that to create a personal group, this person needs the Global permission See Group to be able to see their own personal groups. This then gives them permission to see every group in the system. I know the permissions won't allow them to edit the groups they shouldn't, but I would prefer for them to not even see those groups. So is there a way to enable personal groups and delegation without having to enable these Global permissions? TIA ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] multiple queues
I'm expanding my RT install to include a 2nd queue. In testing it looks like the new tickets in that queue are number sequentially with the old queue. I searched archives and found an old post from 2001 stating this is by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820) Has 8 years of development changed this? Z ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Personal Groups
Don't they need the ability to see all groups anyhow, to avoid name collisions? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] multiple queues
On Fri, Jan 22, 2010 at 16:45, Aaron Zuercher aaron.techge...@gmail.com wrote: I'm expanding my RT install to include a 2nd queue. In testing it looks like the new tickets in that queue are number sequentially with the old queue. I searched archives and found an old post from 2001 stating this is by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820) Has 8 years of development changed this? No. Ticket # is still a globally incrementing counter. If it were not, email messages would have to include both the ticket # and queue name. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Personal Groups
I now see that they both look like they are stored in the same db table. So what you say may actually be correct. Thanks. -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Friday, January 22, 2010 4:48 PM To: Jason Ledford Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Personal Groups Don't they need the ability to see all groups anyhow, to avoid name collisions? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] multiple queues
too bad, I would have like the option to keep them seperate. I'm no programmer but it seem to me a easy method to implement would be to number tickets with que#.ticket# (01.1056). I believe qu eues are given a unique number after they are created. Thanks. On Fri, Jan 22, 2010 at 3:49 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: On Fri, Jan 22, 2010 at 16:45, Aaron Zuercher aaron.techge...@gmail.com wrote: I'm expanding my RT install to include a 2nd queue. In testing it looks like the new tickets in that queue are number sequentially with the old queue. I searched archives and found an old post from 2001 stating this is by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820) Has 8 years of development changed this? No. Ticket # is still a globally incrementing counter. If it were not, email messages would have to include both the ticket # and queue name. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Toggle visibility on RT at a glance
Is there a way to make the Toggle visibility settings persistant across login sessions for the RT at a glance screen? Some of my users complain that 3.8.5 doesn't work the same way as 3.6.7, I can see the behavior but I can't determine why 3.6.7 was able to carry the setting across sessions. Thanks. -- Kevin Prigge University of Minnesota Unix Systems AdministratorSupercomputing Institute for k...@umn.edu Advanced Computational Research (612)626-9057 http://www.msi.umn.edu/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Auto fill adminCC with an email address on ticket create.
Is there a way to have Auto fill adminCC with an email address on ticket create. I basically want the same auto reply requestors setup but for another email address. I want a carbon copy of a ticket being created but sent out to a certain email address without always typing it in Admincc everytime I open a ticket. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Auto fill adminCC with an email address on ticket create.
Is there a way to have Auto fill adminCC with an email address on ticket create. I basically want the same auto reply requestors setup but for another email address. I want a carbon copy of a ticket being created but sent out to a certain email address without always typing it in Admincc everytime I open a ticket. I've no idea what your second sentence means, but is there some reason this address isn't simply an AdminCC on the queue? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Auto fill adminCC with an email address on ticket create.
Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Friday, January 22, 2010 3:10 PM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Auto fill adminCC with an email address on ticket create. Is there a way to have Auto fill adminCC with an email address on ticket create. I basically want the same auto reply requestors setup but for another email address. I want a carbon copy of a ticket being created but sent out to a certain email address without always typing it in Admincc everytime I open a ticket. I've no idea what your second sentence means, but is there some reason this address isn't simply an AdminCC on the queue? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Auto fill adminCC with an email address on ticket create.
Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address. Which is what a Queue AdminC will do. They'll also be copied on all follow-up correspondence, just like a ticket AdminCC. If you only want notification messages, search the list archives/wiki, or pick up the book... that's a common request that should be covered in each of those locales. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
