Re: [rt-users] Ticket/Display.html is just not controllable
Kevin Falcone wrote:
On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote:
Hello,
I am dealing with Ticket/Display.html. What I found out:
- there is NO change in the page source the when you change the
Mason-block
- I cannot get any information of the callback-functions used.
My task was to limit the size of the layers in which you can see the
metadata and the history of the ticket. It is more user-friendly to
scroll them.
Has anybody an idea how it could work anyway? Or is it just impossible?
Without knowing what you did, it is impossible to know what is wrong.
However, it sounds like Christian Loos has already implemented a
similar module
http://github.com/cloos/rt-extension-briefhistory
-kevin
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hi Kevin,
I wanted to change the module Ticket/Display.html in the HTML-block. But
its appearance and its source code remained the same, even after I
had cut this block. It seems that the %init%-block creates the module
and overlays the HTML-code.
I even haven't got any information of the callback-functions in that
block. Here is the init-block of Ticket/Display.html.
%INIT
$m-callback( TicketObj = $TicketObj, ARGSRef = \%ARGS, CallbackName
= 'Initial' );
my (@Actions, $Tickets);
unless ($id || $TicketObj) {
Abort('No ticket specified');
}
if ($ARGS{'id'} eq 'new') {
# {{{ Create a new ticket
my $Queue = new RT::Queue( $session{'CurrentUser'} );
$Queue-Load($ARGS{'Queue'});
unless ( $Queue-id ) {
Abort('Queue not found');
}
unless ( $Queue-CurrentUserHasRight('CreateTicket') ) {
Abort('You have no permission to create tickets in that queue.');
}
($TicketObj, @Actions) = CreateTicket(
Attachments = delete $session{'Attachments'},
%ARGS,
);
unless ( $TicketObj-CurrentUserHasRight('ShowTicket') ) {
Abort(No permission to view newly created ticket
#.$TicketObj-id..);
}
# }}}
} else {
$TicketObj ||= LoadTicket($ARGS{'id'});
$m-callback( CallbackName = 'BeforeProcessArguments',
TicketObj = $TicketObj, Tickets = $Tickets,
ActionsRef = \...@actions, ARGSRef = \%ARGS );
if ( defined $ARGS{'Action'} ) {
if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) {
my $action = $1;
my ($res, $msg) = $TicketObj-$action();
push(@Actions, $msg);
}
}
$m-callback(CallbackName = 'ProcessArguments',
Ticket = $TicketObj,
ARGSRef = \%ARGS,
Actions = \...@actions);
$ARGS{UpdateAttachments} = $session{'Attachments'};
push @Actions,
ProcessUpdateMessage(
ARGSRef = \%ARGS,
Actions = \...@actions,
TicketObj = $TicketObj,
);
delete $session{'Attachments'};
#Process status updates
push @Actions, ProcessTicketWatchers(ARGSRef = \%ARGS, TicketObj =
$TicketObj );
push @Actions, ProcessTicketBasics( ARGSRef = \%ARGS, TicketObj =
$TicketObj );
push @Actions, ProcessTicketLinks( ARGSRef = \%ARGS, TicketObj =
$TicketObj );
push @Actions, ProcessTicketDates( ARGSRef = \%ARGS, TicketObj =
$TicketObj );
push @Actions, ProcessObjectCustomFieldUpdates(ARGSRef = \%ARGS,
TicketObj = $TicketObj );
# XXX: we shouldn't block actions here if user has no right to see
the ticket,
# but we should allow him to see actions he has done
unless ($TicketObj-CurrentUserHasRight('ShowTicket')) {
Abort(No permission to view ticket);
}
if ( $ARGS{'MarkAsSeen'} ) {
$TicketObj-SetAttribute(
Name = 'User-'. $TicketObj-CurrentUser-id .'-SeenUpTo',
Content = $TicketObj-LastUpdated,
);
push @Actions, loc('Marked all messages as seen');
}
}
$m-callback(
CallbackName = 'BeforeDisplay',
TicketObj = \$TicketObj,
Tickets = \$Tickets,
Actions = \...@actions,
ARGSRef = \%ARGS,
);
# This code does automatic redirection if any updates happen.
if (@Actions) {
# We've done something, so we need to clear the decks to avoid
# resubmission on refresh.
# But we need to store Actions somewhere too, so we don't lose them.
my $key = Digest::MD5::md5_hex( rand(1024) );
push @{ $session{Actions}-{$key} ||= [] }, @Actions;
$session{'i'}++;
RT::Interface::Web::Redirect( RT-Config-Get('WebURL') .
Ticket/Display.html?id= . $TicketObj-id . results= . $key );
}
my $attachments = $m-comp('Elements/FindAttachments', Ticket =
$TicketObj, Tickets = $Tickets);
my $attachment_content = $m-comp('Elements/LoadTextAttachments', Ticket
= $TicketObj);
my %link_rel;
if (defined $session{'tickets'} and ($ARGS{'Query'} or
$session{'CurrentSearchHash'}-{'Query'})) {
my $item_map = $session{'tickets'}-ItemMap;
$link_rel{first} = Ticket/Display.html?id= .
$item_map-{first}
[rt-users] Automatically updating list of legal values in combobox custom fields
I have a combobox custom field with a number of possible values, e.g., ‘foo’ and ‘bar’. However, when a user adds a new value, ’baz’, that value is *not* added to the list of possible values (shown the next time a user creates a new ticket). Is this a bug? And if it’s not considered a bug, is it possible to add this functionality, so that the list of combobox values is automatically updated whenever a user adds a new value? It would also be nice if old values were automatically removed when no tickets have the values anymore (usually when someone enters and misspells one of the ‘legal’ values, and later fixes it). -- Karl Ove Hufthammer Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTAddressRegex and ExternalAuth error
I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:06:23 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:06:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 14:43:40 2010] [notice] caught SIGTERM, shutting down [Wed May 26 14:43:43 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:43:43 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 14:50:22 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:50:22 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 18:51:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:51:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:51:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 15:01:43 2010] [notice] caught SIGTERM, shutting down [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:01:46 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 15:15:41 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:15:41 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 19:16:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 19:16:34 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 15:16:43 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ I am not sure what I am doing wrong. Please help... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTAddressRegex and ExternalAuth error
On Thu, May 27, 2010 at 10:41 AM, borngunn...@aol.com wrote: I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:06:23 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:06:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 14:43:40 2010] [notice] caught SIGTERM, shutting down [Wed May 26 14:43:43 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:43:43 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 14:50:22 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:50:22 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 18:51:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:51:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:51:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 15:01:43 2010] [notice] caught SIGTERM, shutting down [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:01:46 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 15:15:41 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:15:41 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 19:16:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 19:16:34 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 15:16:43 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ I am not sure what I am doing wrong. Please help... I would begin with this guy here: [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ Sounds like the RT path is not right. Was it working before? Did you install the ubuntu RT package or got it from bestpractical? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Odd scrip behavior: false positives are triggered, and modifications are made but not txn rescorded
Hi All,
I'm using http://wiki.bestpractical.com/view/RtBounceHandler to detect bounces.
I then have the following scrip flag the bounced tickets, which has
been in place for months:
Custom condition: return 1 unless $self-Subject =~ /Bounce!/;
Custom action: 1;
Custom clean-up: my $curval =
$self-TicketObj-FirstCustomFieldValue('Tags') || '';
unless( $curval =~ /\bbounce\b/i ) {
my($st, $msg) = $self-TicketObj-AddCustomFieldValue(
Field = 'Tags',
Value = 'bounce, ' . $curval,
RecordTransaction = 1 );
unless( $st ) {
$RT::Logger-warning( Couldn't prepend 'bounce' to CF 'Tags':. $msg );
return undef;
}
}
return 1;
It seems to work when it ought, but today I just noticed that a number of
tickets have been tagged as bounce, even though they have no messages
with a subject of Bounce! This seems to occur when comments are added,
but not only on the first such transaction for a ticket. Any idea why,
and how to fix it it a non-kludgy way?
Thanks in advance!
--
Cambridge Energy Alliance: Save money. Save the planet.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Automatically updating list of legal values in combobox custom fields
Karl, Nope. It's not a bug. Having the ability to MosifyCustomField merely means that users in a group can select or enter a value for that CF *in a ticket *. In order to change what values can be selected, etc. the privilege AdminCustomField needs to be applied to a group you want to have this privilege. At our installation, we don't want every Tom, Dick and Harry changing values for CF's that others are using, so we create Admin groups for this ability. It keeps the Chaos factor down. Hope this helps. Kenn LBNL On Thu, May 27, 2010 at 4:53 AM, Karl Ove Hufthammer k...@huftis.orgwrote: I have a combobox custom field with a number of possible values, e.g., ‘foo’ and ‘bar’. However, when a user adds a new value, ’baz’, that value is *not* added to the list of possible values (shown the next time a user creates a new ticket). Is this a bug? And if it’s not considered a bug, is it possible to add this functionality, so that the list of combobox values is automatically updated whenever a user adds a new value? It would also be nice if old values were automatically removed when no tickets have the values anymore (usually when someone enters and misspells one of the ‘legal’ values, and later fixes it). -- Karl Ove Hufthammer Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Odd scrip behavior: false positives are triggered, and modifications are made but not txn rescorded
P.S. I was wrong Re: but not txn rescorded, I forgot about HideSystemTransactions -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error in ExtractCustomFieldValues
Hi, I have installed the ExtractCustomFieldValues module, and it is working perfectlyExcept for the following error in the messages log. This error occurs with every new ticket entered through email. Any ideas? Thank you, Paul Error: May 26 21:06:01 user.err servicedesk RT: Can't find string terminator ; anywhere before EOF at (eval 597) line 2. Stack: [(eval 597):2] [/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti on/ExtractCustomFieldValues.pm:204] [/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti on/ExtractCustomFieldValues.pm:106] [/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti on/ExtractCustomFieldValues.pm:185] [/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti on/ExtractCustomFieldValues.pm:113] [/opt/rt/bin/../lib/RT/ScripAction_Overlay.pm:238] [/opt/rt/bin/../lib/RT/Scrip_Overlay.pm:464] [/opt/rt/bin/../lib/RT/Scrips_Overlay.pm:196] [/opt/rt/bin/../lib/RT/Transaction_Overlay.pm:188] [/opt/rt/bin/../lib/RT/Record.pm:1457] [/opt/rt/bin/../lib/RT/Ticket_Overlay.pm:656] [/opt/rt/bin/../lib/RT/Interface/Email.pm:1444] [/opt/rt/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/li RT 3.8.7 OS OEL 5.4 64bit Apache 2.2.3 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] hide custom field from create/modify.html
Hi all Im performing some ajax functions on a custom field with extremely long character lengths. Im linking it to the queue field, so if i select a queue, I get the custom field automatically populated. Im calling the custom field separately in the code through the API and all of this seems to work fine. Unfortunately the custom field exists a second time on the pages, as all custom fields are shown at the bottom of the create and modify.html pages - these instances are too short to show the data in the field. Does anybody know if there's a way to hide a custom field from the create or modify.html page. Ive got about five custom fields and want to show four in the usual manner. regards Garry ps if anybody is interested in the ajax stuff, Ill post it on the wiki -- Dr Garry Booth IT Services Loughborough University Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] example.com appearing in the headers of email.
On Wed, May 26, 2010 at 09:51:32AM -0800, Jason Maderios wrote: Found it - Page 2223 Set($Organization, value); What is the impact of changing this 3 weeks into deployment? You break existing ticket Links If you search the wiki, I believe someone has written up how to safely modify them -kevin pgpnvX3ytpv6s.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket/Display.html is just not controllable
On Thu, May 27, 2010 at 09:12:55AM +0200, Wolfram Huettermann wrote: Kevin Falcone wrote: On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote: I am dealing with Ticket/Display.html. What I found out: - there is NO change in the page source the when you change the Mason-block - I cannot get any information of the callback-functions used. My task was to limit the size of the layers in which you can see the metadata and the history of the ticket. It is more user-friendly to scroll them. Has anybody an idea how it could work anyway? Or is it just impossible? Without knowing what you did, it is impossible to know what is wrong. However, it sounds like Christian Loos has already implemented a similar module http://github.com/cloos/rt-extension-briefhistory I wanted to change the module Ticket/Display.html in the HTML-block. But its appearance and its source code remained the same, even after I had cut this block. It seems that the %init%-block creates the module and overlays the HTML-code. I even haven't got any information of the callback-functions in that block. Here is the init-block of Ticket/Display.html. You've not actually said what callbacks you created or how you tried to overlay Display.html by copying it to local/ or explained what you want to accomplish, so I'm afraid I can't really guess at what you're trying to do. Have you read the documentation on the wiki about customizing RT? -kevin pgp1z7dI3mBra.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Automatically updating list of legal values in combobox custom fields
On Thu, May 27, 2010 at 01:53:12PM +0200, Karl Ove Hufthammer wrote: I have a combobox custom field with a number of possible values, e.g., ‘foo’ and ‘bar’. However, when a user adds a new value, ’baz’, that value is *not* added to the list of possible values (shown the next time a user creates a new ticket). This is how the code is implemented. Is this a bug? And if it’s not considered a bug, is it possible to add this functionality, so that the list of combobox values is automatically updated whenever a user adds a new value? It would also be nice if old values were automatically removed when no tickets have the values anymore (usually when someone enters and misspells one of the ‘legal’ values, and later fixes it). If someone provided a patch for a new CF type, it'd be interesting to see, but I do worry that the select would turn into a giant mishmash of bad values. The autocomplete CF has similar behavior. There are also performance implications to selecting potentially many values out of the large-ish ObjectCustomFieldValues. It might actually be more interesting to see the admin UI grow the ability to see all the currently entered but unused values for easily adding them to the default values. -kevin pgpq1vzJAJhi1.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error in ExtractCustomFieldValues
On Thu, May 27, 2010 at 10:58:31AM -0700, Dougherty Paul wrote: I have installed the ExtractCustomFieldValues module, and it is working perfectlyExcept for the following error in the messages log. This error occurs with every new ticket entered through email. May 26 21:06:01 user.err servicedesk RT: Can't find string terminator ; anywhere before EOF at (eval 597) line 2. Stack: [(eval 597):2] Sounds like your template has a syntax error, most likely in the postedit clause -kevin pgpTvW3zEPP3k.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] hide custom field from create/modify.html
On Thu, May 27, 2010 at 07:27:50PM +0100, G.Booth wrote: Hi all Im performing some ajax functions on a custom field with extremely long character lengths. Im linking it to the queue field, so if i select a queue, I get the custom field automatically populated. Im calling the custom field separately in the code through the API and all of this seems to work fine. Unfortunately the custom field exists a second time on the pages, as all custom fields are shown at the bottom of the create and modify.html pages - these instances are too short to show the data in the field. Does anybody know if there's a way to hide a custom field from the create or modify.html page. Ive got about five custom fields and want to show four in the usual manner. Sounds like you want to use the MassageCustomFields callback in EditCustomFields to suppress certain fields -kevin pgptrhPJnIlyD.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTAddressRegex and ExternalAuth error
Sounds like the RT path is not right. Was it working before? Did you install the ubuntu RT package or got it from bestpractical? Everything was working right until I decide to configure the LDAP authentication... I followed the instructions from best practical and then install the CPAN moduleI am not sure if I installed in the wrong path. What can I do to reverse the installation or better still repair the issue? -Original Message- From: Mauricio Tavares raubvo...@gmail.com To: borngunners borngunn...@aol.com Cc: RT-Users RT-Users@lists.bestpractical.com Sent: Thu, May 27, 2010 10:54 am Subject: Re: [rt-users] RTAddressRegex and ExternalAuth error On Thu, May 27, 2010 at 10:41 AM, borngunn...@aol.com wrote: I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:06:23 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:06:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 14:43:40 2010] [notice] caught SIGTERM, shutting down [Wed May 26 14:43:43 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:43:43 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 14:50:22 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:50:22 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 18:51:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:51:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:51:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 15:01:43 2010] [notice] caught SIGTERM, shutting down [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:01:46 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 15:15:41 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:15:41 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 19:16:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 19:16:34 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 15:16:43 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ I am not sure what I am doing wrong. Please help... I would begin with this guy here: [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ Sounds like the RT path is not right. Was it working before? Did you install the ubuntu RT package or got it from bestpractical? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] id10t error
So I am looking to upgrade RT from 3.8.7 to 3.8.8 and I cannot find the documentation on what options I used to run configure. Is there a way to tell that from my existing version? -- Thanks! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] id10t error
The config.log file in the RT 3.8.7 source directory. On Thu, May 27, 2010 at 3:32 PM, Troy Knabe kn...@4j.lane.edu wrote: So I am looking to upgrade RT from 3.8.7 to 3.8.8 and I cannot find the documentation on what options I used to run configure. Is there a way to tell that from my existing version? -- Thanks! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- James Moseley 610-934-7307 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
