[rt-users] DB layout and getting the requestors for a ticket
Hello, First of all I would like to say: I know this is not the best way to do it, I know the underlying database will probably change and my non-warranty is even more void. BUT, I would like to select requestors and owner etc from a ticket directly on the database (I am using MySQL), I have tried to figure out how to get the requestor from the tables by looking at the schema and the code, but it eludes me. Can someone point me in the right direction on how to make a direct select statement to get this information? Thanks, Tobias -- Tobias Hieta Project Manager @ Purple Scout E-Mail: tobias.hi...@purplescout.se Cell: +46 732 051 411 www: http://about.me/thieta
[rt-users] Possible Bug in 'Scrips and Recipients' and TransactionBatch
Hello, I have noticed that when we switched some of our Scripts to TransactionBatch from TransactionCreate the email addresses affected by those scrips where removed from the 'Scrips and Recipients' window in Update/Reply to ticket. Is this a known bug or am I doing something else wrong? Thanks, -- Tobias Hieta Project Manager @ Purple Scout E-Mail: tobias.hi...@purplescout.se Cell: +46 732 051 411 www: http://about.me/thieta
[rt-users] Default auto-refresh interval
Hi, I had a customer request to set the default home page refresh interval to 2 minutes for all users. I found several suggestions that essentially involved modifying the code (e.g. by creating a local version of Elements/Login or Elements/Refresh), but wanted to avoid code customisations if at all possible. I found that I could make this work using mod_rewrite, without having to touch the RT code: RewriteEngine On RewriteRule ^/$ /?HomeRefreshInterval=120 [L,PT,QSA] (note that this is with RT in the root directory of a virtual host; modify the ^/$ portion as necessary for other locations). Posting this message for the record, to save someone else the time it took me to figure this out. Michael
[rt-users] Creating a ticket whose content is foo
Hello, I think this is a stupid question that I ask you old-timers in RT. I intend to create a ticket in the queue test and the content is foo in shell, not in MASON. Here is the code snippet: my $CurrentUser = GetCurrentUser(); use RT::Tickets; my $Ticket = RT::Ticket-new($CurrentUser); my %TicketInput = ( Subject = The new ticket today, Queue = testq-noc, # an existing one on your RT Owner = root, Requestor = max\@mustermann.de, # an existing one on your RT Content = foo, Status = new, ); $Ticket-Create(%TicketInput); The ticket will be created, but its content remains empty if you look in the module Ticket/Display.html. Nevertheless, I want to create a ticket whose content is supposed to be foo. I cannot use the function CreateTicket, as it only works on RT-MASON, but not on bash. Greetings, Wolfram Hüttermann
Re: [rt-users] DB layout and getting the requestors for a ticket
Tobias Something similar to FROM Tickets AS Ticket JOIN Groups AS ReqGroup ON ReqGroup.instance = Ticket.id JOIN GroupMembersAS ReqGroupMember ON ReqGroupMember.GroupId = ReqGroup.id JOIN Users AS Requestor ON ReqGroupMember.MemberId = Requestor.id should do the trick Gerard On 2011-02-09 11:19, Tobias Hieta wrote: Hello, First of all I would like to say: I know this is not the best way to do it, I know the underlying database will probably change and my non-warranty is even more void. BUT, I would like to select requestors and owner etc from a ticket directly on the database (I am using MySQL), I have tried to figure out how to get the requestor from the tables by looking at the schema and the code, but it eludes me. Can someone point me in the right direction on how to make a direct select statement to get this information? Thanks, Tobias -- Gerard FENELON Corporate Support Emulation Verification Engineering 2 bis, voie La Cardon phone: +33 1 6453 2734 Parc Gutenberg fax: +33 1 6453 2740 91120 Palaiseau http://www.eve-team.com FRANCE
Re: [rt-users] Possible Bug in 'Scrips and Recipients' and TransactionBatch
On Wed, Feb 09, 2011 at 12:42:46PM +0100, Tobias Hieta wrote: I have noticed that when we switched some of our Scripts to TransactionBatch from TransactionCreate the email addresses affected by those scrips where removed from the 'Scrips and Recipients' window in Update/Reply to ticket. Is this a known bug or am I doing something else wrong? Not a bug, just a limitation with TransactionBath. TransactionBatch Scrips are run at a different stage in ticket processing and as such can't currently be included in the DryRun stage used by Scrips and Recipients. -kevin pgpmSbErsST7a.pgp Description: PGP signature
Re: [rt-users] Question about Scripts
On Tue, Feb 08, 2011 at 02:43:07PM -0800, Tim Gustafson wrote: Hi, I have an RT installation that is quite old now, and has been handed down to me by a person who is no longer with us. The configuration has been modified and modified over the years and I'm not sure how closely it resembles the out of the box configuration anymore. I've been getting some complaints from users about not getting notified in certain circumstances, so I was trying to make sure that I have all the right scrips set up, and I was wondering if the list would care to comment on what I've got set up right now. I'm attaching a little text file that has the list of all the scrips I'm using right now. Is the list I've attached reasonable? Am I missing anything obvious? Should any of these go away? You may wish to compare with the @Scrips section of RT 3.8.8's etc/initialdata to see what we ship these days. Aside from On Resolve Notify AdminCcs your scrips look fairly stock 01 - Notify Requestors of New Ticket TransactionCreate On Create Autoreply To Requestors Autoreply 02 - Notify Admins of New Ticket TransactionCreate On Create Notify AdminCcs Transaction 03 - Notify Requestors of Correspondence TransactionCreate On Correspond Notify Requestors and Ccs Correspondence 04 - Notify Admins of Correspondence TransactionCreate On Correspond Notify AdminCcs Transaction 05 - Notify Others of Correspondence TransactionCreate On Correspond Notify Other Recipients Correspondence 06 - Notify Admins of Comment TransactionCreate On Comment Notify AdminCcs Transaction 07 - Notify Others of Comment TransactionCreate On Comment Notify Other Recipients Correspondence 08 - Notify Requestors of Resolution TransactionCreate On Resolve Notify Requestors and Ccs Resolved 09 - Notify Admins of Resolution TransactionCreate On Resolve Notify AdminCcs Transaction 10 - Re-Open Ticket on Correspondence TransactionCreate On Correspond Open Tickets pgpkNsam0eC6q.pgp Description: PGP signature
Re: [rt-users] Default auto-refresh interval
On Wed, Feb 09, 2011 at 01:37:17PM +, Michael Brown wrote: I had a customer request to set the default home page refresh interval to 2 minutes for all users. I found several suggestions that essentially involved modifying the code (e.g. by creating a local version of Elements/Login or Elements/Refresh), but wanted to avoid code customisations if at all possible. I found that I could make this work using mod_rewrite, without having to touch the RT code: RewriteEngine On RewriteRule ^/$ /?HomeRefreshInterval=120 [L,PT,QSA] (note that this is with RT in the root directory of a virtual host; modify the ^/$ portion as necessary for other locations). Posting this message for the record, to save someone else the time it took me to figure this out. I'm not sure How this is better than using the documented config variable $HomePageRefreshInterval which is also available on a per-user basis. -kevin pgpltCpTNOGAp.pgp Description: PGP signature
Re: [rt-users] DB layout and getting the requestors for a ticket
Thanks Gerard, I will try that at once. -- Tobias - Original Message - Tobias Something similar to FROM Tickets AS Ticket JOIN Groups AS ReqGroup ON ReqGroup.instance = Ticket.id JOIN GroupMembers AS ReqGroupMember ON ReqGroupMember.GroupId = ReqGroup.id JOIN Users AS Requestor ON ReqGroupMember.MemberId = Requestor.id should do the trick Gerard On 2011-02-09 11:19, Tobias Hieta wrote: Hello, First of all I would like to say: I know this is not the best way to do it, I know the underlying database will probably change and my non-warranty is even more void. BUT, I would like to select requestors and owner etc from a ticket directly on the database (I am using MySQL), I have tried to figure out how to get the requestor from the tables by looking at the schema and the code, but it eludes me. Can someone point me in the right direction on how to make a direct select statement to get this information? Thanks, Tobias -- Gerard FENELON Corporate Support Emulation Verification Engineering 2 bis, voie La Cardon phone: +33 1 6453 2734 Parc Gutenberg fax: +33 1 6453 2740 91120 Palaiseau http://www.eve-team.com FRANCE -- Tobias Hieta Project Manager @ Purple Scout E-Mail: tobias.hi...@purplescout.se Cell: +46 732 051 411 www: http://about.me/thieta
Re: [rt-users] DB layout and getting the requestors for a ticket
http://requesttracker.wikia.com/wiki/GetWatcherInfoByTicket On Wed, Feb 9, 2011 at 5:27 PM, Tobias Hieta tobias.hi...@purplescout.se wrote: Thanks Gerard, I will try that at once. -- Tobias - Original Message - Tobias Something similar to FROM Tickets AS Ticket JOIN Groups AS ReqGroup ON ReqGroup.instance = Ticket.id JOIN GroupMembers AS ReqGroupMember ON ReqGroupMember.GroupId = ReqGroup.id JOIN Users AS Requestor ON ReqGroupMember.MemberId = Requestor.id should do the trick Gerard On 2011-02-09 11:19, Tobias Hieta wrote: Hello, First of all I would like to say: I know this is not the best way to do it, I know the underlying database will probably change and my non-warranty is even more void. BUT, I would like to select requestors and owner etc from a ticket directly on the database (I am using MySQL), I have tried to figure out how to get the requestor from the tables by looking at the schema and the code, but it eludes me. Can someone point me in the right direction on how to make a direct select statement to get this information? Thanks, Tobias -- Gerard FENELON Corporate Support Emulation Verification Engineering 2 bis, voie La Cardon phone: +33 1 6453 2734 Parc Gutenberg fax: +33 1 6453 2740 91120 Palaiseau http://www.eve-team.com FRANCE -- Tobias Hieta Project Manager @ Purple Scout E-Mail: tobias.hi...@purplescout.se Cell: +46 732 051 411 www: http://about.me/thieta -- Best regards, Ruslan.
[rt-users] getting a group of ticket numbers
Maybe I cannot see the forest for the trees, but how can you select a group of ticket ids? You can type a single ticket number in the search box and that works, but what if you want tickets numbered 235-331? Any ideas? Cheers, Ken
Re: [rt-users] getting a group of ticket numbers
ID is less than 332 and id is greater than 235? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Marshall Sent: Wednesday, February 09, 2011 9:39 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] getting a group of ticket numbers Maybe I cannot see the forest for the trees, but how can you select a group of ticket ids? You can type a single ticket number in the search box and that works, but what if you want tickets numbered 235-331? Any ideas? Cheers, Ken This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message.
Re: [rt-users] getting a group of ticket numbers
Thank you. I could have sworn that I tried that and it did not work, but it worked now. Ken On Wed, Feb 09, 2011 at 09:50:48AM -0500, Lander, Scott wrote: ID is less than 332 and id is greater than 235? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Marshall Sent: Wednesday, February 09, 2011 9:39 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] getting a group of ticket numbers Maybe I cannot see the forest for the trees, but how can you select a group of ticket ids? You can type a single ticket number in the search box and that works, but what if you want tickets numbered 235-331? Any ideas? Cheers, Ken This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message.
Re: [rt-users] CF appears after update even without SeeCustomField rights
On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote: I've found an issue in two separate 3.8.8 installations. Both have one or more CustomFields that are not supposed to be visible to most users. The CF is managed entirely by Scrips to contain extra information not needed by users. In one installation, it contains the Cost Center of the Requestor. In the other, there's a flag used to enable suppression of notifications when a ticket is resolved and another flag used to mark a ticket as 'urgent'. When using the web interface (i.e. via the 'Basics' or 'Jumbo' tab), the CF doesn't appear intially but after an update is made to any item and saved, the CustomField appear. David I'd be interested to know if you can reproduce this on a test box running the 3.8.9 release candidate -kevin pgpzsEOjxw7H7.pgp Description: PGP signature
Re: [rt-users] CF appears after update even without SeeCustomField rights
Just a note to say that I am also seeing this issue on my 3.8.8 RT instance I have not got round to debugging it yet. Gerard On 2011-02-09 17:29, Kevin Falcone wrote: On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote: I've found an issue in two separate 3.8.8 installations. Both have one or more CustomFields that are not supposed to be visible to most users. The CF is managed entirely by Scrips to contain extra information not needed by users. In one installation, it contains the Cost Center of the Requestor. In the other, there's a flag used to enable suppression of notifications when a ticket is resolved and another flag used to mark a ticket as 'urgent'. When using the web interface (i.e. via the 'Basics' or 'Jumbo' tab), the CF doesn't appear intially but after an update is made to any item and saved, the CustomField appear. David I'd be interested to know if you can reproduce this on a test box running the 3.8.9 release candidate -kevin
Re: [rt-users] Queue-specific message box contents
On 02/09/2011 09:08 AM, Dominic Hargreaves wrote: On Wed, Feb 09, 2011 at 08:50:35AM -0500, Brian P. Bilbrey wrote: ... Does anyone have any guidance for me? We do exactly this, using a callback which I've attached to this message. You should install it in your local mason root as Callbacks/DefaultCreateContent/Ticket/Create.html/Default [snip] Rockin' !!! Thanks, Dominic - that fit the bill perfectly and works like a charm. Best, .brian -- Brian Bilbrey : Dynaxys LLC : UNIX Systems : 301.622.0900 x364
Re: [rt-users] Queue-specific message box contents
On 02/09/2011 11:35 AM, Kenneth Crocker wrote: Brian, We do this as well, but we use individual Custom Fields with specific values to select from to get a more precise set of inputs. Thanks, Kenn. I also have a number of Custom Fields used for the purpose, but I wanted to provide some guidelines in the prose portion of the ticket to ensure that the right boxes were ticked without having to do separate custom fields. It may yet come to that, but this is a good step, and Dominic hit the target with his response. best, .brian -- Brian Bilbrey : Dynaxys LLC : UNIX Systems : 301.622.0900 x364
[rt-users] unrecognized time zone name: GMT
Testing RT 3.8.8 with PostgreSQL 9.0.3, seeing these warnings in the Apache error log: [Wed Feb 9 18:46:38 2011] [warning]: DBD::Pg::st execute failed: ERROR: unrecognized time zone name: GMT (/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:509) [Wed Feb 9 18:46:38 2011] [warning]: RT::Handle=HASH(0xb14ed7c) couldn't execute the query 'SET TIME ZONE 'GMT'' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 522 Looks like these errors occur on every ticket transaction, for example saving a Comment. I confirmed that correct timestamps are getting assigned to ticket transactions. Any ideas are greatly appreciated. Thanks- Lee
[rt-users] How to Assign a value to a Custom Field using Requestor Real Name
My users would like to have reports on their RT-at-a-Glance page which
would parse out their tickets from several queues into a report grouped
by the requestors initial of their last name.
For example group 1 may be A-F, Group 2 G-K, etc.
I was thinking of having a Custom Field associated with their queues
that was set at time of entry and then have the report use that value in
this field (A-Z) to select records
My problem is that I do not know the field name for the Requestors Real
Name as indicated in the ?? marks below.
Additionally, I am VERY open if someone has a better idea.
Below is the script I was going to have exec at New Ticket entry
Any help is greatly appreciated
Thanks
Joe
my $CFName = 'Last Name Grouping';
my $RecTransaction = 1;
my $QueueObj = $self-TicketObj-QueueObj;
my $CFObj = RT::CustomField-new( $QueueObj-*??Requestor.RealName?? *);
$CFObj-LoadByNameAndQueue( Name = $CFName, Queue = $QueueObj-id );
unless( $CFObj-id ) {
$RT::Logger-warning(custom field '$CFName' isn't defined for queue
'. $QueueObj-Name .');
return undef;
}
my $RequestorRealName = '*??Requestor.RealName??*';
my $LastInitial = substr($RequestorRealName ,instr($RequestorRealName
,' ',-1,1)+1,1);
unless( $self-TicketObj-FirstCustomFieldValue( $CFObj-id ) ) {
my( $st, $msg ) = $self-TicketObj-AddCustomFieldValue(
Field = $CFObj-id,
Value = $LastInitial,
RecordTransaction =
$RecTransaction );
unless( $st ) {
$RT::Logger-warning( Couldn't set $DefaultValue as value for CF
$CFName:. $msg );
return undef;
}
}
return 1;
--
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - ki...@umbc.edu
Re: [rt-users] unrecognized time zone name: GMT
On Wed, Feb 09, 2011 at 11:02:05AM -0800, Lee Hughes wrote: Testing RT 3.8.8 with PostgreSQL 9.0.3, seeing these warnings in the Apache error log: That's unusual. What timezones does your Pg know about? http://www.postgresql.org/docs/9.0/static/view-pg-timezone-names.html -kevin [Wed Feb 9 18:46:38 2011] [warning]: DBD::Pg::st execute failed: ERROR: unrecognized time zone name: GMT (/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:509) [Wed Feb 9 18:46:38 2011] [warning]: RT::Handle=HASH(0xb14ed7c) couldn't execute the query 'SET TIME ZONE 'GMT'' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 522 Looks like these errors occur on every ticket transaction, for example saving a Comment. I confirmed that correct timestamps are getting assigned to ticket transactions. Any ideas are greatly appreciated. Thanks- Lee pgpkfiq2koF8j.pgp Description: PGP signature
[rt-users] RTFM new install question
When I attempt to grant permissions in RTFM I get the following Can't locate object method ACLEquivalenceObjects via package RT::FM::System at /opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327. I have 3.8.8 RT running well and just installed RTFM 2.4.1 and fresh installed it. Thoughts on how to correct this? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
Re: [rt-users] Default auto-refresh interval
On Wednesday 09 Feb 2011 14:23:23 Kevin Falcone wrote: On Wed, Feb 09, 2011 at 01:37:17PM +, Michael Brown wrote: I had a customer request to set the default home page refresh interval to 2 minutes for all users. I found several suggestions that essentially involved modifying the code (e.g. by creating a local version of Elements/Login or Elements/Refresh), but wanted to avoid code customisations if at all possible. I found that I could make this work using mod_rewrite, without having to touch the RT code: RewriteEngine On RewriteRule ^/$ /?HomeRefreshInterval=120 [L,PT,QSA] (note that this is with RT in the root directory of a virtual host; modify the ^/$ portion as necessary for other locations). Posting this message for the record, to save someone else the time it took me to figure this out. I'm not sure How this is better than using the documented config variable $HomePageRefreshInterval which is also available on a per-user basis. Doesn't show up in any file my (pre-packaged) version of RT 3.8.1: grep -i HomePageRefreshInterval `rpm -ql rt` nor in a search of the RT wiki. I assume it's a relatively new setting that isn't yet documented? Michael
Re: [rt-users] RTFM new install question
On Wed, Feb 09, 2011 at 03:29:02PM -0500, Vance Walsh wrote: When I attempt to grant permissions in RTFM I get the following Can't locate object method ACLEquivalenceObjects via package RT::FM::System at /opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327. I have 3.8.8 RT running well and just installed RTFM 2.4.1 and fresh installed it. Thoughts on how to correct this? Try the current version of RTFM, 2.4.3 -kevin pgpncpBKZUt6c.pgp Description: PGP signature
Re: [rt-users] unrecognized time zone name: GMT
Great question Kevin, turns out the timezone files were not readable by postgres. This fix worked: chmod o+r /usr/local/pgsql/share/timezone/* Thanks again for your prompt and excellent help. Lee That's unusual. What timezones does your Pg know about? http://www.postgresql.org/docs/9.0/static/view-pg-timezone-names.html -kevin
Re: [rt-users] CF appears after update even without SeeCustomField rights
On 2/9/2011 8:29 AM, Kevin Falcone wrote: On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote: I've found an issue in two separate 3.8.8 installations. Both have one or more CustomFields that are not supposed to be visible to most users. The CF is managed entirely by Scrips to contain extra information not needed by users. In one installation, it contains the Cost Center of the Requestor. In the other, there's a flag used to enable suppression of notifications when a ticket is resolved and another flag used to mark a ticket as 'urgent'. When using the web interface (i.e. via the 'Basics' or 'Jumbo' tab), the CF doesn't appear intially but after an update is made to any item and saved, the CustomField appear. David I'd be interested to know if you can reproduce this on a test box running the 3.8.9 release candidate -kevin I don't have a test box handy, but I'll see if I can get one setup.
Re: [rt-users] Default auto-refresh interval
On Wednesday 09 Feb 2011 21:24:17 Kevin Falcone wrote: Please obey the Reply-To, I subscribe to the list and don't need personal email. Of course, since you ask so nicely. Doesn't show up in any file my (pre-packaged) version of RT 3.8.1: 3.8.1 is 2.5 years old and vulnerable to multiple security issues. Hopefully you've been patching. Didn't realise the distro package was so old. Have updated the package to 3.8.8. In the unlikely event that anyone else wants a Mandriva RPM updated to 3.8.8, the SRPM is available at http://www.fensystems.co.uk/~mcb30/rt-3.8.8-1fs2010.0.src.rpm grep -i HomePageRefreshInterval `rpm -ql rt` nor in a search of the RT wiki. I assume it's a relatively new setting that isn't yet documented? It was added in 3.8.3 which is more than 1.5 years old Updated http://requesttracker.wikia.com/wiki/UserConfigurableRefreshPeriods to reflect the fact that it is no longer necessary to hack the source code. Michael
Re: [rt-users] Overlay - local Problem
Hi, Thanks for the replys. Yes, sorry I forgot to write it is a debian system. Therefore /usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm worked. Regards, Violetta Am 05.02.2011 19:54, schrieb Dominic Hargreaves: On Fri, Feb 04, 2011 at 11:58:17PM +0100, Christian Loos wrote: Am 04.02.2011 13:57, schrieb Violetta J. Wawryk: # ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm You use the wrong path, you should change it to: /usr/share/request-tracker3.6/local/lib/RT/Interface/Email.pm This looks like a Debian-related path. On Debian (using the packages), the local path would be /usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm not either of the two options currently suggested. -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Michel Lepert Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196
Re: [rt-users] Can't change logo
Jason A. Smith smithj4 at bnl.gov writes:
On 09/10/2010 11:55 AM, John Alberts wrote:
I'm trying to change the bp logo that is in the lower right corner of
every page. I followed the instruction at:
You should probably leave the logo at the bottom right of the page
alone, as this just indicates the software tool being used and gives
proper credit to Best Practical.
http://wiki.bestpractical.com/view/ChangeLogo and nothing has changed.
This changes the logo at the top left of the webpage, and as noted in
the 3.8 section of the Wiki, you also have to modify the style sheet so
it will not hide the logo. We use the following patch to do that:
diff -urN rt-3.8.8-dist/share/html/NoAuth/css/web2/layout.css
rt-3.8.8/share/html/NoAuth/css/web2/layout.css
--- rt-3.8.8-dist/share/html/NoAuth/css/web2/layout.css 2010-05-05
16:09:21.0 -0400
+++ rt-3.8.8/share/html/NoAuth/css/web2/layout.css 2010-05-11
10:23:26.0 -0400
@@ -171,12 +171,11 @@
div#logo a {
- display: none;
position: absolute;
-left: 0;
-bottom: 0;
}
div#logo a img {
+z-index: 100;
+position: absolute;
border: 0;
}
div#logo .rtname {
I've restarted apache multiple times, cleared the mason_data/obj files.
It still shows the bp logo. Any ideas?
I'm using RT 3.8.8 on CentOS 5.5
-=grep '($Logo' /opt/rt3/etc/RT_SiteConfig.pm
Set($LogoURL, RT-Config-Get('WebImagesURL') . company_logo.gif);
Set($LogoLinkURL, http://exlibrisgroup.com;);
Set($LogoAltText, Hosted Services, Ex Libris USA);
Set($LogoImageHeight, 55);
Set($LogoImageWidth, 383);
Thanks
John
Attachment (smime.p7s): application/pkcs7-signature, 4068 bytes
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
I have similar issue.
I have updated RT_SiteConfig.pm as below
Set($LogoURL, RT-Config-Get('WebImagesURL') . bplogo.gif);
Set($LogoLinkURL, http://www.example.com;);
Set($LogoAltText, Ankray LLC);
Copied bplogo.gif to RT_PATH/local/html/NoAuth/images
Copied layout.css to RT_PATH/local/html/NoAuth/css/web2/layout
and made following changes
div#logo a {
position: absolute;
left: 1%;
bottom: 1%;
}
div#logo a img {
border: 0;
}
Now I do see a Box on lower left corner which links to correct URL as in
config but I don't see logo.
It is just an outline with ? in it like it is not able to access gif file.
Any ideas?
Thanks
