[rt-users] ExternalAuth 'environment' type
What happened to the ExternalAuth 'environment' type of authentication? Took me a while to work out it appears to have dissappeared between 0.08 and 0.09. I've cut'n'pasted the relevant 10 lines or so back into 0.09 on my RT 4.0.1 install and I'm off again. Does anyone know the rationale for it's removal? maybe I've done a bad thing? Thanks, Dave 2011 Training: http://bestpractical.com/services/training.html
[rt-users] [Rt-announce] RT 4.0.1 Released
I'm happy to announce that RT 4.0.1 is now available. http://download.bestpractical.com/pub/rt/release/rt-4.0.1.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.0.1.tar.gz.sig SHA1 sums d53bef5fbf9d4ed4536e626eed0b79a502d643a9 rt-4.0.1.tar.gz 130bc0eeb49a951bd34ab4451980875fbfb21808 rt-4.0.1.tar.gz.sig This release is a bugfix release. It contains a number of notable fixes identified since the 4.0.0 release: * Fixes for MySQL+Sphinx and native PostgreSQL full text search, and improved documentation. * Javascript to forbid running RT in a frame, to prevent clickjacking attacks. * Better detection and hinting of common web path misconfigurations. * Minified javascript with an external jsmin now works in fastcgi and mod_perl deployments. This requires that mod_perl deployments switch to 'SetHandler modperl'; see docs/web_deployment.pod . * Javascript fixes for IE8 in the admin UI. * Multiple warning fixes during the upgrade process. * Removed previously missed rights related to right delegation. You will also find a new tarball, rt-4.0.1-third-party-source.tar.gz This contains the uncompiled source of any code that we ship (such as the minified source of jQuery). - Alex signature.asc Description: This is a digitally signed message part ___ RT-Announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
On Wed, Jun 22, 2011 at 01:37:04PM -0400, Mike Johnson wrote: >There is a check box on the user select page that says to search disabled > users >A non-privileged user is synonymous with a disabled user. >I'm not sure of how it's worded on RT4, but in RT3.8.10, at the top of the > user select page it >says "Privileged Users", and at the bottom of the page, where you can > enter search criteria >"Include disabled users in search". >I believe the issue that you are running into is that you are attempting > to create an RT user >with information that matches a currently "disabled" or "non-privileged" > user, which isn't >listed on the "user select" form as that form only shows "Privileged > Users". Unprivileged Privileged Disabled are three different user states. Disabled users are not synonymous with Unprivileged users. You can disable a Privileged user or you can disable an Unprivileged user. Removing the checkbox 'Let this user be granted rights (Privileged)' makes them Unprivileged. Removing the checkbox 'Let this user access RT' disables the user. -kevin pgpu9d2iywuvS.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
There is a check box on the user select page that says to search disabled users A non-privileged user is synonymous with a disabled user. I'm not sure of how it's worded on RT4, but in RT3.8.10, at the top of the user select page it says "Privileged Users", and at the bottom of the page, where you can enter search criteria "Include disabled users in search". I believe the issue that you are running into is that you are attempting to create an RT user with information that matches a currently "disabled" or "non-privileged" user, which isn't listed on the "user select" form as that form only shows "Privileged Users". HTH. Mike. On Wed, Jun 22, 2011 at 6:21 AM, Asanka Gunasekera < asanka_gunasek...@yahoo.co.uk> wrote: > Hi Guys, for question 2, when I select the option “Let this user be > granted rights (Privileged)” then the user appears on the list through > user > select page. So is there a privilege that I need to set for user to > be listed under user > select > > -- > *From:* Asanka Gunasekera > *To:* rt-users@lists.bestpractical.com > *Sent:* Wed, 22 June, 2011 15:33:16 > > *Subject:* Re: [rt-users] RT error “Couldn't load user '' > > Hi I was playing with the user creation and what I found was, if I > don’t have the user that I am going to create in the AD I am getting this > error. If I have the user name in the AD the account gets created with out > any errors but I don’t see these new users from the RT select user screen. > But if I logged on to the from the backend, I can query the users table and > I can see them > > > 1. 1. Any idea why I am unable to create any users which are not > already in the AD > > 2. 2. Once I create the user in AD I can created the users without > errors, but I am unable to list these new users from RT web interface. (by > running select * from rtdb1.users I can list newly created users) > > -- > *From:* Asanka Gunasekera > *To:* rt-users@lists.bestpractical.com > *Sent:* Wed, 22 June, 2011 13:55:03 > *Subject:* Re: [rt-users] RT error “Couldn't load user '' > > Hi Kevin, yes I did checked for users and I have tried few users which > currently not configured in the Oracle db or AD with the same result that is > giving the error RT error “Couldn't load user '' > > > Thanks and Regards > > -- > *From:* Kevin Falcone > *To:* rt-users@lists.bestpractical.com > *Sent:* Tue, 21 June, 2011 18:30:31 > *Subject:* Re: [rt-users] RT error “Couldn't load user '' > > On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: > >Hi I have installed RT4 and when I try to create a user I am getting > an error > >RT error "Couldn't load user '' > > Are you sure the user doesn't already exist? > > Go to Tools -> Configuration -> Users -> Select and use either the Go > To User box or the search to see if the user you're creating already > exists as an unprivileged user. > > -kevin > > >I read in one of your mailing list replies saying that user was got > over this issue by > >removing Authen::ExternalAuth from plugging. But in my case I am > unable to do so since AD > >authentication is my primary method of authentication. > > > >http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html > > > >I don't want RT to create users in AD but to create new users in > oracle DB > > > >Can someone tell me how to get over this problem? > > > >Thanks & regards > > > > > > > 2011 Training: http://bestpractical.com/services/training.html > > > > > 2011 Training: http://bestpractical.com/services/training.html > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] rt command always returns 404
On Tue, Jun 21, 2011 at 03:43:32PM -0700, Yan Seiner wrote: > > > No matter what I try, the command line interface always returns 404. I > can mis-spell something in the config file and it generates an error; I > can misspel the URL and it returns a DNS error. So I'm assuming I have all > the bits right but no ticket info: > > subutil@thermal ~ $ ./rt3/bin/rt show ticket/137 > rt: Server error: Not Found (404) > > What am I doing wrong? And is there a debug / verbose output for rt that > I'm missing? ./bin/rt help config ... Environment variables: The following environment variables override any corresponding values defined in configuration files: - RTUSER - RTPASSWD - RTEXTERNALAUTH - RTSERVER - RTDEBUG Numeric debug level. (Set to 3 for full logs.) - RTCONFIG Specifies a name other than ".rtrc" for the configuration file. - RTQUERY Default RT Query for rt list - RTORDERBY Default order for rt list -kevin pgpV2VnA5y9Dz.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT4 and Plack
On Thu, Jun 16, 2011 at 12:31:19PM -0700, Nick Kartsioukas wrote: > On Thu, 16 Jun 2011 15:12 -0400, "Kevin Falcone" > wrote: > > Plack provides our interface to fastcgi > > Not something I can ignore then :) > > > I believe Dom has already begun packaging the rcs for 4.0.1 > > You may wish to start there. > > Ok. I went ahead and finished my list of Debian Squeeze dependencies > including what can be grabbed from squeeze-backports and what needs to > be built from Perl source, I'll create an account on the wiki and add it > in there. RT 4.0.1rc2 is in Debian experimental. I'm gradually adding all missing dependencies in squeeze to squeeze-backports. Once 4.0.1 comes out, I'll upload it unstable. Once 4.0.1 migrates to testing, I'll upload it to squeeze-backports. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Clone Queues
Hi all, since I am not able to activate the Extension "QueueWizard" for RT4.0 - is there any other idea to clone a queue ? Maybe directly via SQL ? Reason is that I need to create some queues with similar settings (only to divide between products) and I don't want to click every detail in webinterface - I prefer command lines J Cheers - Michael 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Asanka, maybe I haven't understood the problem. You have users in AD and you want to let them authenticate to RT, right? If the users does *not* exist, you will need to have the user created first, manually or automatically - this is before any privilege can be granted. You will not find users under "select" unless they are first imported/autocreated/created manually. This is most commonly done when they login for the first time. Giuseppe On 22/06/11 11:26, Asanka Gunasekera wrote: HiGiuseppe I am not sure if this is the answer for question 2 (for me it sounds like somewhere something is missing) , when I select the option “Let this user be granted rights (Privileged)” then the user appears on the list through user> select page. So is there a privilege that I need to set for user to be listed under user> select I am still unable to find any thing for question 1 though From: Giuseppe Sollazzo To: Asanka Gunasekera Cc: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 15:41:52 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Asanka, On 22/06/11 11:03, Asanka Gunasekera wrote: 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) what about your setting Set($AutoCreateNonExternalUsers, 1);? Moreover, can you paste your attr_match_list? Giuseppe From: Asanka Gunasekera To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an errorRT error "Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools -> Configuration -> Users -> Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue byremoving Authen::ExternalAuth from plugging. But in my case I am unable to do so since ADauthentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks& regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Guys, for question 2, when I select the option “Let this user be granted rights (Privileged)” then the user appears on the list through user > select page. So is there a privilege that I need to set for user to be listed under user > select From: Asanka Gunasekera To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 15:33:16 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: >Hi I have installed RT4 and when I try to create a user I am getting an >error >RT error "Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools -> Configuration -> Users -> Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin >I read in one of your mailing list replies saying that user was got over >this issue by >removing Authen::ExternalAuth from plugging. But in my case I am unable to >do so since AD >authentication is my primary method of authentication. > >http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html > >I don't want RT to create users in AD but to create new users in oracle DB > >Can someone tell me how to get over this problem? > >Thanks & regards > > > 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Asanka, On 22/06/11 11:03, Asanka Gunasekera wrote: 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) what about your setting Set($AutoCreateNonExternalUsers, 1);? Moreover, can you paste your attr_match_list? Giuseppe From: Asanka Gunasekera To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error "Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools -> Configuration -> Users -> Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks& regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: >Hi I have installed RT4 and when I try to create a user I am getting an >error >RT error "Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools -> Configuration -> Users -> Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin >I read in one of your mailing list replies saying that user was got over >this issue by >removing Authen::ExternalAuth from plugging. But in my case I am unable to >do so since AD >authentication is my primary method of authentication. > >http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html > >I don't want RT to create users in AD but to create new users in oracle DB > >Can someone tell me how to get over this problem? > >Thanks & regards > > > 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 9:08:53 Subject: RT error “Couldn't load user '' Hi I have installed RT4 and when I try to create a user I am getting an error RT error “Couldn't load user '' I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don’t want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks & regards 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: >Hi I have installed RT4 and when I try to create a user I am getting an >error >RT error "Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools -> Configuration -> Users -> Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin >I read in one of your mailing list replies saying that user was got over >this issue by >removing Authen::ExternalAuth from plugging. But in my case I am unable to >do so since AD >authentication is my primary method of authentication. > >http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html > >I don't want RT to create users in AD but to create new users in oracle DB > >Can someone tell me how to get over this problem? > >Thanks & regards > > > 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html