Re: [rt-users] migrating from MySQL to Postgres? - SUCCESS!
Hi. Thanks for your work and the detailed instructions. I tried migrating earlier, but I had trouble with non-ASCII characters (all rows with non-ASCII characters were skipped), so I put this on ice for the time being. Will this work now, after your change #2 mentioned below? /Johan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dario Landazuri Sent: den 29 juni 2011 22:58 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] migrating from MySQL to Postgres? - SUCCESS! Alright, I'm up and running on Postgres now instead. Here's a rough writeup of what I did - most of it was to adapt/follow the instructions put forth by Edward Groenendaal at the bottom of the old wiki page Ruslan posted the link to: http://wiki-archive.bestpractical.com/view/MySQLToPg One difference is that I was only using one machine. Also, I was already running 4.0.1, so upgrading the database weren't needed. This was done with Postgres 9.0 on a machine running RHEL5. 1) Install PostgreSQL 9.0 from the official yum repo found here: http://yum.pgrpms.org/howtoyum.php 2) Reinstalled RT to use postgres. I simply used --prefix to put it into a different directory. Specifically, I installed to /opt/rt/rt4-pg. I also moved the current (MySQL-based) installation to /opt/rt/rt-mysql and created a link (ln - s rt4-mysql rt4) to facilitate later easy switching back to the mysql version if needed. 3) make initialize-database 4) dropdb -U postgres rt4 5) createdb -U postgres rt4 6) psql -U postgres rt4 /opt/rt/rt4-pg/etc/schema.Pg 7) Turn off apache and sendmail to facilitate the migration. 8) ./RTmysqltoPg (an updated/edited version of the script Edward presented) This took maybe 10 or 15 minutes, since we don't have a large RT instance here - only ~14k tickets. 9) Move the rt4 link in /opt/rt to point to /opt/rt/rt4-pg. 10) Copy over RT_SiteConfig.pm from /opt/rt/rt4-mysql. Add a line for the different dba user and change the line for the dba password. 11) Start apache and sendmail again, check that it works. 12) Profit! Once it looked like it was working correctly, I proceeded to enable full text indexing and begin the initial index as per the instructions in full_text_indexing.pod. The script from step 8 is attached to this email. Here're the changes I made to the script: 1) Changed up the my @tables line (25) to take out the RTFM tables and make sure all necessary tables in my particular RT instance (except for sessions) were accounted for. 2) I had to edit the push @values line (124) to properly handle UTF-8 encoding - PG's much more strict than mysql is, apparently. 3) Added lines 52-63 to add the ability to update the sequences. Please pardon me if it's bad perl - I'm not a coder, just a sysadmin who can shell script on a good day. ;) Hope this is helpful to some. Cheers, Dario -- ** ** Dario Landazurida...@astro.as.utexas.edu Systems Administrator (512) 471-3334 McDonald Observatory ** ** 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.
On Wed, Jun 29, 2011 at 04:45:23PM -0400, Kevin Falcone wrote: Final question that stands is: how to decrease number of worker processes in both starman and normal rt-server? When you run rt-server, you'll note the following line: Plack::Handler::Starlet: Accepting connections at http://0:8923/ Similarly, you'd see Plack::Handler::Starlet They document their command line parameters for limiting children http://search.cpan.org/dist/Starlet/ http://search.cpan.org/dist/Starman/ But in general --workers 2 will do what you want ah. thanks. Best regards, depesz -- The best thing about modern society is how easy it is to avoid contact with it. http://depesz.com/ 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Show tickets depending on creator and not owner
Hi guys, just started with rt 4.0.1 and it is really great, but one question: Is there a way to show the tickets for the customers (unprivileged users) not only when they are assigned to it but also because they are the creator of a ticket? So to say I would like that a creator of a ticket can always see his/her ticket not only when he/she is assigned to his/her ticket. Thanks in advance. Regards, Fabian - CONFIDENTIAL- This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] migrating from MySQL to Postgres? - SUCCESS!
Johan, Thanks for your work and the detailed instructions. I tried migrating earlier, but I had trouble with non-ASCII characters (all rows with non-ASCII characters were skipped), so I put this on ice for the time being. Will this work now, after your change #2 mentioned below? I can't say with certainty, but I think it would. Every row is (re)encoded into UTF-8 before being pushed into the new database, if I understand the advice I was given correctly. Cheers, Dario -- Dario Landazurida...@astro.as.utexas.edu Systems Administrator (512) 471-3334 McDonald Observatory smime.p7s Description: S/MIME Cryptographic Signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RTx::RightsMatrix - compatible with RT 4?
I just installed RTx::RightsMatrix into a fresh install of RT 4.0.1 using the recipe in the README file, and after stopping and starting Apache, I don't see anything extra on the Tools/Configuration/Tools menu. Am I doing something wrong, or is RTx::RightsMatrix too old? Thanks, Kevin 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Rights for creating custom fields
Is it possible to set up a 'queue admin' group that can create and otherwise administer custom fields for tickets in a particular queue? Under Global Group Rights, I have enabled AssignCustomFields, AdminCustomField, and AdminCustomFieldValues. The members of group G can create a ticket custom field, but the custom field disappears into the ether as far as they are concerned, and they have no way of seeing, selecting, creating values for, or assigning the newly created custom field. Grepping the RT source code, I also see the rights 'ModifyCustomField' and 'SeeCustomField', but I don't know where those rights are in the Configuration menu. Thanks, Kevin 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Scrolling marguee or info window
I'm looking for an info bar of some sort that I could put on users' dashboards for announcements. It would be nice to notify users of updates, new features, important dates and events, etc. Is anyone aware of anythihng like that? It doesn't have to scroll but it should display text that updates periodically. I could set up an announcement queue and a custom search... But I'm really looking more for a text box sort of thing. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Rights for creating custom fields
Kevin, The rights work like this: *SeeCustomField* - allows the members of the group given this right to actually see the ticket field and it's current value in the ticket display (regardless of the Queue). *ModifyCustomField* - allows the members of the group given this right to actually modify the value in that field for *a ticket* (regardless of the Queue). *AdminCustomField* - allows the members of the group given this right to create, delete, define the name, description, set mandatory value and possible select values for *others* to select from in a ticket (regardless of the Queue). *AssignCustomFields* - allows the members of the group given this right to apply or allow a Custom Field to be available for tickets in a Queue. Granting the 1st 3 rights has no effect on seeing/modifying these custom fields in a ticket if the CF hasn't been applied to a particular Queue. These rights were originally set up to be given at the Group level only. When configuring a Queue, you wouldn't see rights to see or modify a Custom Field. This is still the general practice as it allows for LESS maintenance on CF rights. An example: If I have 20 Queues and Group A has various rights to 5 of them. I grant the rights I want them to have and then whatever Queue has that CF applied to it AND Group A has rights to that Queue, then I don't have to go into each Queue and grant those rights. On the other hand, I NOW (due to later versions) CAN grant those rights at the Queue level for another group that I DO NOT want to have access in the other Queues, but DO want them to have those tights in the one Queue. What this does is allow you to grant access to a Custom Field for certain groups REGARDLESS of QUEUE but also allow additional access to a role or some other group on a QUEUE-by-QUEUE basis. We have one group we allow full rights for any CF and they are the System Admins for our Session. We limit this access because we do NOT want any Tom,DIck or Harry changing values for CF';s that someone else uses. Makes for a messy situation. We even have some CF's that NO ONE can see/modify (except that 1 Admin group) because we use those CF's for background processing and RT updates them automatically via scrips, no one else needs to see that info. Hope this helps. Kenn LBNL On Thu, Jun 30, 2011 at 9:12 AM, Murphy, Kevin murph...@email.chop.eduwrote: Is it possible to set up a 'queue admin' group that can create and otherwise administer custom fields for tickets in a particular queue? Under Global Group Rights, I have enabled AssignCustomFields, AdminCustomField, and AdminCustomFieldValues. The members of group G can create a ticket custom field, but the custom field disappears into the ether as far as they are concerned, and they have no way of seeing, selecting, creating values for, or assigning the newly created custom field. Grepping the RT source code, I also see the rights 'ModifyCustomField' and 'SeeCustomField', but I don't know where those rights are in the Configuration menu. Thanks, Kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RTx::RightsMatrix - compatible with RT 4?
I haven't reviewed RT4 yet. If you figure out why it isn't working feel free to send me a patch and I can work on a new release. -Todd (RightsMatrix author) On Thu, Jun 30, 2011 at 11:52 AM, Murphy, Kevin murph...@email.chop.edu wrote: I just installed RTx::RightsMatrix into a fresh install of RT 4.0.1 using the recipe in the README file, and after stopping and starting Apache, I don't see anything extra on the Tools/Configuration/Tools menu. Am I doing something wrong, or is RTx::RightsMatrix too old? Thanks, Kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Show tickets depending on creator and not owner
Fabian, What is the relationship of your creator and the ticket Owner and the ticket Requestor? Are they usually the same? Do the tickets get created via email or WebUI? Kenn LBNL On Thu, Jun 30, 2011 at 8:34 AM, Fabian Unfried funfr...@zebra.com wrote: Hi guys, just started with rt 4.0.1 and it is really great, but one question: Is there a way to show the tickets for the customers (unprivileged users) not only when they are assigned to it but also because they are the creator of a ticket? So to say I would like that a creator of a ticket can always see his/her ticket not only when he/she is assigned to his/her ticket. Thanks in advance. Regards, Fabian - CONFIDENTIAL- This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Creating a ticket with multi-line comments via REST
All, I'm trying to create a ticket via the REST API on RT 3.8.7 where the 'Text:' field contains a multi-line string. The ticket gets created with only the first line if the CRLFs are left in the string, and I haven't been able to find any way to escape the CRLF character(s). Is there a way to insert multi-line Text: field values? Michael 2011 Training: http://bestpractical.com/services/training.html
[rt-users] CustomField - Mandatory not working
To list, I just ran across an odd occurence in a ticket. I have a Queue that uses several Custom Fields, only 1 of which is set to Mandatory for validation. Whil ein the ticket, I made changes to various ticket fields (none of them Cf's) and I got the expected error when I tried to save the ticket. When I modified one of the CF's and NOT the Mandatory one, the ticket was saved AND when I resolved it, it DID resolve. Has anyone else had this problem or am I alone on this and need to look at some other cause? Kenn LBNL 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] ExternalAuth for requestors but not privileged users?
RT-Authen-ExternalAuth falls back to internal auth if the username / pass doesn't match in LDAP I'm sure I saw something about this a little while ago, but I can't find it now. Sorry if this is rehashing old material... Is there any way to have RT-Authen-ExternalAuth try more than one LDAP server in a defined order? I'm thinking of something like having it query Active Directory first for staff, then the LDAP server with all our customer accounts, finally falling back to local DB for root only? Thanks, -Adam Thompson athom...@athompso.net 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Faking {$Transaction-Content()}
From what I understand (thanks trs), in an on Owner Change event
you cannot rely on using {$Transaction-Content()} to copy the last
message/correspondence in a given ticket because no transaction was
created. So, how can you fake it in an template? If the content was
only a text file, it is not hard to do it, but what happens when you
also have attachments? I wrote the following template,
{
my $thingie = Attachments:;
my $Transactions = $Ticket-Transactions;
$Transactions-Limit( FIELD = 'Type',
VALUE = Correspond
);
# $Rt::Logger-debug(Find Transaction);
my $TransactionObj = $Transactions-Last;
my $AttachmentsObj = RT::Attachments-new($TransactionObj-CurrentUser);
$AttachmentsObj-Limit( FIELD = 'TransactionID',
VALUE = $TransactionObj-id
);
while ( my $a = $AttachmentsObj-Next ) {
$thingie .= \nFound an attachment with encoding .
$a-ContentType . and ID . $a-id;
if ( $a-ContentType eq 'text/plain' || $a-ContentType eq
'text/html'){
$thingie .= \nContent:\n . $a-Content;
}
elseif ( $a-ContentType eq 'multipart/mixed') {
}
else {
$thingie .= \n . $RT::WebURL ./Ticket/Attachment/.
$a-TransactionId ./. $a-id ./. $a-Filename;
$thingie .= \n;
}
}
$thingie;
}
which finds the attachments and put links for the non-text (from
http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail)
attachments, but what I really want is, well, emulate
{$Transaction-Content()}. Would anyone have any pointers?
2011 Training: http://bestpractical.com/services/training.html
[rt-users] configure scrip message in error_log
Hi, I have inherited 2 instances of RT (v3.8.4) running on Mac OS X 10.5.8. One instance is logging scrip messages to the apache2 error_log. E.g. when an comment or correspondence action occurs, it is possible to see the scrip messages in one apache2 error_log but not the other. The RT_SiteConfig.pm's are configured the same with regard to logging. Set($LogToSyslog, 'warning'); Set($LogToScreen, 'info'); ## Set($LogToFile, undef); Set($LogDir, '/var/log'); Set($LogToFileNamed, 'rt.log'); #log to rt.log ## Set($LogStackTrace, ''); Set(@LogToSyslogConf, ()); The httpd.conf files are also configured similarly: ErrorLog logs/error_log LogLevel info Can anybody steer me in the right direction? Thanks and regards, Brian smime.p7s Description: S/MIME cryptographic signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Creating a ticket with multi-line comments via REST
On Thu, Jun 30, 2011 at 06:29:30PM +, Steele, Michael wrote: I'm trying to create a ticket via the REST API on RT 3.8.7 where the `Text:' field contains a multi-line string. The ticket gets created with only the first line if the CRLFs are left in the string, and I haven't been able to find any way to escape the CRLF character(s). Is there a way to insert multi-line Text: field values? Indent lines after the first Text: line -kevin pgpbX4u1DvMl0.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
