[rt-users] Scrip to - On owner change add owner name to subject
We are rolling out a new RT system for all users in our company. Previously we have used RT in our engineering group through several versions over the last 8 years. The new RT system will be replacing a homegrown task management system they have been using for some time. One of the requirements from above is that the owner name be in the subject to help keep track at a glance of who owns what. Anyone have any ideas? 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Scrip to - On owner change add owner name to subject
On 07/25/2011 09:15 AM, Joe Harris wrote:
We are rolling out a new RT system for all users in our company.
Previously we have used RT in our engineering group through several
versions over the last 8 years. The new RT system will be replacing a
homegrown task management system they have been using for some time.
One of the requirements from above is that the owner name be in the
subject to help keep track at a glance of who owns what. Anyone have
any ideas?
This is just a few simple template modifications. You want to put:
{$Ticket-OwnerObj-Name}
In the Subject: line of the templates where you see fit.
If you look at the stock Transaction template, you'll see that very
snippet of code and a few others.
Thomas
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
On Sat, Jul 23, 2011 at 12:05:37AM -0400, Dave Pascoe wrote: I would love to learn what you find. I am also experiencing slowness with 4.0.1 compared to 3.8.x. Very noticeable - page turnaround time at least 2-3 seconds longer, and sometimes longer than that. Relevant part of my Apache config: What exactly is slow? Without knowing the part of the stack which is being slow, it's hard to fix anything. If you turn on MasonX::Profiler it may be possible to get a much better sense of the problem. You can also see a detailed explanation of the javascript minification is slow problem that occurs for some users on this ticket: http://issues.bestpractical.com/Ticket/Display.html?id=17673 You can log in as guest/guest # Added for attempt at tuning PerlSetVar MasonStaticSource true PerlSetVar MasonBufferPreallocateSize 4096000 PerlSetVar MasonDataCacheDefaults cache_class= MemoryCache, cache_depth = 4 PerlSetVar MasonPreloads '/Elements/*' PerlSetVar MasonPreloads '/Ticket/*' PerlSetVar MasonPreloads '/Articles/*' PerlSetVar MasonPreloads '/Dashboards/*' PerlSetVar MasonPreloads '/NoAuth/*' PerlSetVar MasonPreloads '/Tools/*' PerlSetVar MasonPreloads '/User/*' PerlSetVar MasonPreloads '/Widgets/*' PerlSetVar MasonPreloads '/Helpers/*' Do you find that these help? -kevin pgpCZdBsP9CCC.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Rights Matrix
Good afternoon, is it possible to see all rights on a queue directly (in table format or something else) ? I am currently creating 30 queues and I assume that on some queues I will have forgotten or added rights J Best regards, Michael 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT3-RT4 GUI menu missing after upgrade?
On Fri, Jul 22, 2011 at 03:59:10PM +0200, omaisz-takács dániel wrote: Tested on Chromium 12 to, same resoult. I'm useing nightly Chromium builds not Google Chrome.. so probably thats the problem? Any ideas what can i do to make it work? If you can track down where Chromium is throwing an error and send a patch, we can get it applied. -kevin pgprewpzkK6wn.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] LDAP attr_match vs multiple values
Hi,
just a quick doubt/verification.
We have RT::Authen::ExternalAuth and RT::Extension::LDAPImport. Our
matching array is as follows:
'attr_map' = { 'Name' = 'uid',
'EmailAddress' = 'mail',
'Organization' = 'o',
'RealName' = 'cn',
'ExternalAuthId' = 'uid',
'Gecos' = 'gecos',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'ou',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
We happen to have two entries called 'ou' in any entry so this doesn't
seem to work.
Is that possible by any kind of ou[0] array syntax?
Cheers,
Giuseppe
--
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Rights Matrix
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm unless you are using RT4. On Mon, Jul 25, 2011 at 9:32 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Good afternoon, is it possible to see all rights on a queue directly (in table format or something else) ? I am currently creating 30 queues and I assume that on some queues I will have forgotten or added rights J Best regards, Michael 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] LDAP attr_match vs multiple values
On Mon, Jul 25, 2011 at 02:41:26PM +0100, Giuseppe Sollazzo wrote:
Hi,
just a quick doubt/verification.
We have RT::Authen::ExternalAuth and RT::Extension::LDAPImport. Our
matching array is as follows:
'attr_map' = { 'Name' = 'uid',
'EmailAddress' = 'mail',
'Organization' = 'o',
'RealName' = 'cn',
'ExternalAuthId' = 'uid',
'Gecos' = 'gecos',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'ou',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
We happen to have two entries called 'ou' in any entry so this
doesn't seem to work.
Is that possible by any kind of ou[0] array syntax?
If Net::LDAP's get_value understands it, it should work.
If Net::LDAP's get_value returns a list for ou, it'll try to get the first
element.
-kevin
pgpjh12c4SvoX.pgp
Description: PGP signature
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field - Wikitext box not saving all data.
On Fri, Jul 22, 2011 at 02:22:44PM -0500, Scott wrote: Well it does save all the data if entered from a unix Firefox, but on a windows box (IE or Firefox) only the last line of the text is saved. i.e. One Two Three ...will show up in the ticket display and be saved to the table if it is entered from firefox on What do you mean by The table ? The database table? a linux box. If this is saved from a browser on windows, only the Three is saved. Any ideas?? This is rt 4.0.1 with an Oracle db. Is this working with normal text boxes? It'd also be nice to know exactly what is in the database. -kevin pgpEvCDHy4Esz.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Rights Matrix
Hi Todd, this I already tried, doesn't work - okay, forgot to mention that I use 4.01 :-) Cheers - Michael -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: Montag, 25. Juli 2011 16:15 To: Michael Polenske Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rights Matrix http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm unless you are using RT4. On Mon, Jul 25, 2011 at 9:32 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Good afternoon, is it possible to see all rights on a queue directly (in table format or something else) ? I am currently creating 30 queues and I assume that on some queues I will have forgotten or added rights J Best regards, Michael 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Rights Matrix
In RT4 the menu system changed. I haven't updated it yet, but you should still be able to use it by accessing it's URL directly. /Admin/Tools/RightsMatrix/ On Mon, Jul 25, 2011 at 10:27 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Hi Todd, this I already tried, doesn't work - okay, forgot to mention that I use 4.01 :-) Cheers - Michael -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: Montag, 25. Juli 2011 16:15 To: Michael Polenske Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rights Matrix http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm unless you are using RT4. On Mon, Jul 25, 2011 at 9:32 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Good afternoon, is it possible to see all rights on a queue directly (in table format or something else) ? I am currently creating 30 queues and I assume that on some queues I will have forgotten or added rights J Best regards, Michael 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
hello dave thats the point why i finally decided to use rt 3.8 i have an config with fcgid on my rt 4.0 system . could someone from the devs say any words to this speeding issue which we could verify each other ? and if this the normal state... why i should sacrifice so much more speed if i use the rt 4.0 version where is the benefit .. ? ... for a little prettier user interface? ... for my point of view not really . but maybe we have overlooked something in the configs i don't know best regards john -- View this message in context: http://old.nabble.com/Tuning-RT4-tp32056508p32132285.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Rights Matrix
Thanks for the hint - but unfortunately it doesn’t work: could not find component for path '/Admin/Elements/ToolTabs' Cheers - Michael -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: Montag, 25. Juli 2011 16:33 To: Michael Polenske Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rights Matrix In RT4 the menu system changed. I haven't updated it yet, but you should still be able to use it by accessing it's URL directly. /Admin/Tools/RightsMatrix/ On Mon, Jul 25, 2011 at 10:27 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Hi Todd, this I already tried, doesn't work - okay, forgot to mention that I use 4.01 :-) Cheers - Michael -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: Montag, 25. Juli 2011 16:15 To: Michael Polenske Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rights Matrix http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/Rig htsMatrix.pm unless you are using RT4. On Mon, Jul 25, 2011 at 9:32 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Good afternoon, is it possible to see all rights on a queue directly (in table format or something else) ? I am currently creating 30 queues and I assume that on some queues I will have forgotten or added rights J Best regards, Michael 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Rights Matrix
Ugh, it's try to be faithful to the new menu system. If you are up to it I can talk you through removing those lines from the plugin so you can configure your 30 queues. On Mon, Jul 25, 2011 at 10:37 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Thanks for the hint - but unfortunately it doesn’t work: could not find component for path '/Admin/Elements/ToolTabs' Cheers - Michael -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: Montag, 25. Juli 2011 16:33 To: Michael Polenske Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rights Matrix In RT4 the menu system changed. I haven't updated it yet, but you should still be able to use it by accessing it's URL directly. /Admin/Tools/RightsMatrix/ On Mon, Jul 25, 2011 at 10:27 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Hi Todd, this I already tried, doesn't work - okay, forgot to mention that I use 4.01 :-) Cheers - Michael -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: Montag, 25. Juli 2011 16:15 To: Michael Polenske Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rights Matrix http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/Rig htsMatrix.pm unless you are using RT4. On Mon, Jul 25, 2011 at 9:32 AM, Michael Polenske michael.polen...@skm-skyline.de wrote: Good afternoon, is it possible to see all rights on a queue directly (in table format or something else) ? I am currently creating 30 queues and I assume that on some queues I will have forgotten or added rights J Best regards, Michael 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
I can't speak for the dev team, but I have noticed a distinct trend: Apache+mod_perl is very slow with RT4.0. Lighttpd+FCGI is fast with RT4.0. Standalone PSGI is really fast with RT4.0 (but not very scalable unless you know what you're doing). I haven't tested Apache with anything other than mod_perl, so I don't know if it's Apache-specific or mod_perl-specific. Most of the speed problems I've seen posted here are with RHEL/CentOS/SL stock httpd mod_perl installs, so it's also possible the problem is OS-specific. (And yes, I have a ticket open to try to narrow this down; unfortunately I haven't had time to keep following up on it.) -Adam Thompson athom...@athompso.net 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
Hello... I am a brand new RT user. This is my first post. We are network people and dont know much about apache and web server tuning and so forth. (learning fast). But, the first trial install of RT that I made using Rt 3.8 using the Ubuntu packages on an Ubuntu 10.04 virtual machine with 1gb ram was super fast. Having reviewed RT on that platform, I decided to commit to RT, and made an install of RT 4.0.1 on a fresh but identical Ubuntu 10.04 virtual machine, using Apache2 and mod_perl. The RT 4.0.1 is very sluggish compared to the 3.8 version. My RT installs have only the general queue and 5 or 10 tickets as I am just in the trial stage. The web UI is Very slow in 4.0.1. The php.info and other apache status pages, and webmin that I have running on this machine are superfast, so I point to RT as being the culprit. Can anyone help me troubleshoot this? Thanks, Alex Techy details about my install: OS: Ubuntu 10.04 vsphere 4.1 esxi virtual machine, 1gb ram, 1cpu, 20gb disk thin provisioned. Apache: Server Version: Apache/2.2.14 (Ubuntu) PHP/5.3.2-1ubuntu4.9 with Suhosin-Patch mod_python/3.3.1 Python/2.6.5 mod_ssl/2.2.14 OpenSSL/0.9.8k mod_perl/2.0.4 Perl/v5.10.1 PHP: PHP Version 5.3.2-1ubuntu4.9 MySQL: mysql Ver 14.14 Distrib 5.1.41, for debian-linux-gnu (i486) using readline 6.1 - Innodb enabled and set to default Perl: v5.10.1 (*) RT: 4.0.1 Contents of RT_SiteConfig # You must restart your webserver after making changes to this file. Set($rtname, 'ITworX Limited'); Set($Organization, 'rt.itworx.co.ke'); Set($Timezone, 'AFRICA/Nairobi'); Set($WebDomain, 'rt.itworx.co.ke'); Set($WebBaseURL, 'https://rt.itworx.co.ke'); Set($WebPath, ''); Set($WebPort, 443); Set($OwnerEmail, a...@itworx.co.ke); Set($CorrespondAddress, 'supp...@itworx.co.ke'); Set($CommentAddress, 'supp...@itworx.co.ke'); Set($SendmailArguments, -oi -t); # Logging Set($LogToSyslog, ''); Set($LogToFile, 'debug'); Set($LogDir, '/opt/rt4/var/log'); Set($LogToFileNamed, rt-debug.log); Contents of Apache virtual host entry VirtualHost *:443 SSLEngine on SSLCertificateFile /etc/ssl/certs/cert.pem ServerAdmin ad...@itworx.co.ke DocumentRoot /opt/rt4/share/html AddDefaultCharset UTF-8 Location / Order allow,deny Allow from all SetHandler modperl SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost - Original Message - From: Adam Thompson athom...@athompso.net To: john s. firesk...@gmx.de, rt-users@lists.bestpractical.com Sent: Monday, 25 July, 2011 7:34:27 PM Subject: Re: [rt-users] Tuning RT4 I can't speak for the dev team, but I have noticed a distinct trend: Apache+mod_perl is very slow with RT4.0. Lighttpd+FCGI is fast with RT4.0. Standalone PSGI is really fast with RT4.0 (but not very scalable unless you know what you're doing). I haven't tested Apache with anything other than mod_perl, so I don't know if it's Apache-specific or mod_perl-specific. Most of the speed problems I've seen posted here are with RHEL/CentOS/SL stock httpd mod_perl installs, so it's also possible the problem is OS-specific. (And yes, I have a ticket open to try to narrow this down; unfortunately I haven't had time to keep following up on it.) -Adam Thompson athom...@athompso.net 2011 Training: http://bestpractical.com/services/training.html This e-mail contains confidential information or information belonging to ITworX Limited and is intended solely for the addressees. The opinions therein, explicit or implied, are solely those of the author and do not necessarily represent those of ITworX Limited as a company. The unauthorized disclosure, use, dissemination or copying (either Whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. ITworX Limited shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the e-mail deletion. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
On Mon, Jul 25, 2011 at 11:34:27AM -0500, Adam Thompson wrote: I haven't tested Apache with anything other than mod_perl, so I don't know if it's Apache-specific or mod_perl-specific. It's unlikely to be Apache-specific, as we run multiple RT 4.0.1s without this issue on Apache. (And yes, I have a ticket open to try to narrow this down; unfortunately I haven't had time to keep following up on it.) That is the ticket I linked to earlier which explains that a lot of the slowness complaints are because each apache child needs to compile JS/CSS on a first request. If you only make 5 requests, that may not be enough to run through all of the children's first requests. My coworker has provided some test harnesses for diagnosing the problems. If other folks can help run the harness to identify potential problems, it would be useful to us. http://issues.bestpractical.com/Ticket/Display.html?id=17673 -kevin pgpGwu2o1y0Gb.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
On Mon, Jul 25, 2011 at 07:54:54PM +0300, Alex Rhys-Hurn wrote: The php.info and other apache status pages, and webmin that I have running on this machine are superfast, so I point to RT as being the culprit. php.info and the apache status pages are not actually performance tests since they just dump information to the page without doing any performance tweaking. 1G of ram for web + database is a tight fit. Please see my earlier posts in the thread for a link to a ticket with a way to get more information about your apache config. Also, running with MasonX::Profiler (as documented in the config) will provide information about what is really taking time. -kevin pgpIGQy5JazDE.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
Dear Kevin, Thank you for the input. I have found my problem. Its a real rookie mistake, so I apologise for wasting your time. You mentioned that 1gb ram wasnt enough (I thought it would be for my 2 user test platform), so since its virtual, I went over to increase the ram. Guess what! It was set to 256meg Ouch! Sorry about that. Alex - Original Message - From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Monday, 25 July, 2011 8:20:03 PM Subject: Re: [rt-users] Tuning RT4 On Mon, Jul 25, 2011 at 07:54:54PM +0300, Alex Rhys-Hurn wrote: The php.info and other apache status pages, and webmin that I have running on this machine are superfast, so I point to RT as being the culprit. php.info and the apache status pages are not actually performance tests since they just dump information to the page without doing any performance tweaking. 1G of ram for web + database is a tight fit. Please see my earlier posts in the thread for a link to a ticket with a way to get more information about your apache config. Also, running with MasonX::Profiler (as documented in the config) will provide information about what is really taking time. -kevin 2011 Training: http://bestpractical.com/services/training.html This e-mail contains confidential information or information belonging to ITworX Limited and is intended solely for the addressees. The opinions therein, explicit or implied, are solely those of the author and do not necessarily represent those of ITworX Limited as a company. The unauthorized disclosure, use, dissemination or copying (either Whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. ITworX Limited shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the e-mail deletion. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field - Wikitext box not saving all data.
On Mon, Jul 25, 2011 at 9:24 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Jul 22, 2011 at 02:22:44PM -0500, Scott wrote: Well it does save all the data if entered from a unix Firefox, but on a windows box (IE or Firefox) only the last line of the text is saved. i.e. One Two Three ...will show up in the ticket display and be saved to the table if it is entered from firefox on What do you mean by The table ? The database table? Yes. a linux box. If this is saved from a browser on windows, only the Three is saved. Any ideas?? This is rt 4.0.1 with an Oracle db. Is this working with normal text boxes? I changed it to text and will have the users test. oddly enough the wikitext does work on an older windows server (2003 I think) with ie7 firefox 3.6.18. It'd also be nice to know exactly what is in the database. In the content field only the last typed line is saved when entered on a windows7 box with ie or firefox. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field - Wikitext box not saving all data.
On Mon, Jul 25, 2011 at 01:49:11PM -0500, Scott T. Hildreth wrote: a linux box. If this is saved from a browser on windows, only the Three is saved. Any ideas?? This is rt 4.0.1 with an Oracle db. Is this working with normal text boxes? I changed it to text and will have the users test. oddly enough the wikitext does work on an older windows server (2003 I think) with ie7 firefox 3.6.18. What are the failing IE/FF versions? It'd also be nice to know exactly what is in the database. In the content field only the last typed line is saved when entered on a windows7 box with ie or firefox. Can you show the CustomFields record when it is set up to fail? It'd be interesting to see what options you selected. -kevin pgpyZzYiQFSLN.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Deep Recursion Error, RT 4.0.1
Just wanted to bump this up. Still having the deep recursion problem. Help! Below is the site_config file: Set( $DatabaseUser, 'rt_user' ); Set( $CorrespondAddress, 'helpd...@example.net' ); Set( $rtname, 'example.net' ); Set( $DatabaseRequireSSL, '' ); Set( $WebPort, '8080' ); Set( $Organization, 'example.net' ); Set( $DatabaseType, 'mysql' ); Set( $DatabasePort, '3306' ); Set( $DatabasePassword, '' ); Set( $DatabaseAdmin, 'root' ); Set( $SendmailPath, '/usr/sbin/sendmail' ); Set( $WebDomain, 'dev02.example.net' ); Set( $DatabaseAdminPassword, '' ); Set( $CommentAddress, 'helpd...@example.net' ); Set( $DatabaseHost, 'localhost' ); Set( $DatabaseName, 'rt4' ); Set( $OwnerEmail, 'ow...@example.net' ); 1; And here is the output of the syntax checker: perl -c /opt/rt4/etc/RT_SiteConfig.pm /opt/rt4/etc/RT_SiteConfig.pm syntax OK ___ Dear Users, My installation of RT (4.0.1) causes mod_perl to throw fatal errors when trying to restart apache. I use Apache 2.2.11 with mod_perl 2.0.4. Perl is at version 5.10.10, MySQL at 5.0.83, and I'm running Fedora 10. I compiled RT from source, downloaded from the bestpractical main download site. After I drop the apache configuration file for rt4 into the conf.d directory and try to start up apache, I get the following error: Deep recursion on subroutine RT::Config::__GetNameByRef at /opt/rt4/sbin/../lib/RT/Config.pm line 1180. Deep recursion on subroutine RT::Config::__GetNameByRef at /opt/rt4/sbin/../lib/RT/Config.pm line 1180. Deep recursion on subroutine RT::Config::__GetNameByRef at /opt/rt4/sbin/../lib/RT/Config.pm line 1180. Here's the config file for rt4 (it's pretty vanilla): VirtualHost *:8080 ### Optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Does anyone out there in the world wide web know a solution to this problem? Any help would be much appreciated! - Ryan 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Deep Recursion Error, rt-4.0.1
On Thu, 2011-07-21 at 14:05 -0700, Randy Schwager wrote: I use Apache 2.2.11 with mod_perl 2.0.4. Perl is at version 5.10.10, MySQL at 5.0.83, and I'm running Fedora 10. There is no perl 5.10.10; do you mean 5.10.1? After I drop the apache configuration file for rt4 into the conf.d directory and try to start up apache, I get the following error: Do you also see this problem if you run RT's standalone server? Here's the config file for rt4 (it's pretty vanilla): VirtualHost *:8080 ### Optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html This line is missing a close quote here ---^. I'm surprised Apache started at all with that syntax error. - Alex 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field - Wikitext box not saving all data.
On 07/25/2011 01:57 PM, Kevin Falcone wrote: On Mon, Jul 25, 2011 at 01:49:11PM -0500, Scott T. Hildreth wrote: a linux box. If this is saved from a browser on windows, only the Three is saved. Any ideas?? This is rt 4.0.1 with an Oracle db. Is this working with normal text boxes? I changed it to text and will have the users test. oddly enough the wikitext does work on an older windows server (2003 I think) with ie7 firefox 3.6.18. What are the failing IE/FF versions? It doesn't seem to matter, If my user updates all the text is updated in one update (ie7, ie8, firefox...etc). The two users I have testing will put multiple lines in but when they hit save changes it updates treats each line as an update, I can see the data going into the table as individual updates. It'd also be nice to know exactly what is in the database. In the content field only the last typed line is saved when entered on a windows7 box with ie or firefox. Can you show the CustomFields record when it is set up to fail? I can send you images of an update one of the users sent me. It'd be interesting to see what options you selected. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Not add user emails to CC field
Hi, Is there a way to stop user's email address from being added to CC list on RT? Thanks, Simon 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Deep Recursion Error, rt-4.0.1
You're right; it's perl 5.10.1. The RT standalone server works fine on its own. The missing quote was a typo--apologies. From: Alex Vandiver ale...@bestpractical.com To: Randy Schwager eyzo...@yahoo.com Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, July 25, 2011 4:47 PM Subject: Re: [rt-users] Deep Recursion Error, rt-4.0.1 On Thu, 2011-07-21 at 14:05 -0700, Randy Schwager wrote: I use Apache 2.2.11 with mod_perl 2.0.4. Perl is at version 5.10.10, MySQL at 5.0.83, and I'm running Fedora 10. There is no perl 5.10.10; do you mean 5.10.1? After I drop the apache configuration file for rt4 into the conf.d directory and try to start up apache, I get the following error: Do you also see this problem if you run RT's standalone server? Here's the config file for rt4 (it's pretty vanilla): VirtualHost *:8080 ### Optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html This line is missing a close quote here ---^. I'm surprised Apache started at all with that syntax error. - Alex 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Not add user emails to CC field
On Mon, Jul 25, 2011 at 02:31:46PM -0700, Simon Gao wrote: Is there a way to stop user's email address from being added to CC list on RT? Stop where, during ticket creation by email, from the web ui? -kevin pgpLqkzgG2znD.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field - Wikitext box not saving all data.
Can you show the CustomFields record when it is set up to fail? I can send you images of an update one of the users sent me. I actually mean the RT configuration of the custom field, which you can find by doing select * from CustomFields where Name = 'CF Name'; -kevin pgpfr4L8Ey96n.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field - Wikitext box not saving all data.
On 07/25/2011 06:15 PM, Kevin Falcone wrote: select * from CustomFields where Name = 'CF Name'; ID NAME TYPE RENDERTYPE MAXVALUES PATTERN REPEATED VALUESCLASSBASEDON -- -- - -- -- -- -- --- -- 51 Executive Description - Admin only Wikitext 1 0 DESCR SORTORDER LOOKUPTYPE CREATOR CREATED LASTUPDATEDBY LASTUPDAT DISABLED - -- - -- - - - -- 0 RT::Queue-RT::Ticket 32 23-FEB-1122 25-JUL-11 0 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Tuning RT4
On 07/26/2011 02:34 AM, Adam Thompson wrote: I can't speak for the dev team, but I have noticed a distinct trend: Apache+mod_perl is very slow with RT4.0. Lighttpd+FCGI is fast with RT4.0. Standalone PSGI is really fast with RT4.0 (but not very scalable unless you know what you're doing). I haven't tested Apache with anything other than mod_perl, so I don't know if it's Apache-specific or mod_perl-specific. Most of the speed problems I've seen posted here are with RHEL/CentOS/SL stock httpd mod_perl installs, so it's also possible the problem is OS-specific. (And yes, I have a ticket open to try to narrow this down; unfortunately I haven't had time to keep following up on it.) Hi, just thought I'd point out my experience, we are currently testing upgrading RT 3.8.8 to RT 4.0.1. RT 3.8.8: RHEL5 + Apache + mod_perl + MySQL. RT 4.0.1: RHEL6 + Apache + mod_perl + MySQL. ~120K tickets, ~13K users, DB ~11GB. RT 4 is faster than RT3 so far. Probably the most notable change is setting: Set($AutocompleteOwners, 1); Compare the display time Tickets-New Search With AutocompleteOwners: Time to display: 0.442697 Without AutocompleteOwners: Time to display: 17.274538 13K users is quite painful on that page! Cheers, Jeff. 2011 Training: http://bestpractical.com/services/training.html
