[rt-users] SOS - RT 4.0.1 wont work after restarting the server from a power outage
Hi all, Our server got a crash from a power outage, after restarting our RT jumps to the /Install/index.html site, with only one message: Config file /opt/rt/etc/RT_SiteConfig.pm is locked I found out if I give write permission to the SiteConfig, it will go into the install procedure, but I don't want that, as this RT instance is in full production now. Please give some guidance, as fast as possible. Thank you! All help is welcome! Regards, Daniel RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Better way to create a dialog on submit?
I want to be able to catch form submits to ask various are you sure? questions to users as they do their work in RT. The only way I could think of is inserting javascript into the various forms. For example(this is only an example): Only change queue if no work is done in your area, if you need work from another area to help complete this ticket, please create a child ticket Are you sure you want to change queue? Yes | No If I could do something like the above, I'd be able to put a fair bit more business logic/rules into RTs hands and take it away from the users(who tend to by-pass the rules half the time...). Is there any better way then actually editing the code to include javascript? I would love to have a modular way of doing it so I could replace the functionality quickly after upgrading. Thanks for your insight! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Better way to create a dialog on submit?
On 12/20/2011 09:08 AM, Mike Johnson wrote: Is there any better way then actually editing the code to include javascript? I would love to have a modular way of doing it so I could replace the functionality quickly after upgrading. There's no need to edit RT's core code for this. You'd be using JS events for this and you can attach those to the elements you want from within your own javascript file. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] SOS - RT 4.0.1 wont work after restarting the server from a power outage
On 12/20/2011 06:19 AM, omaisz-takács dániel wrote: Our server got a “crash” from a power outage, after restarting our RT jumps to the /Install/index.html site, with only one message: Config file /opt/rt/etc/RT_SiteConfig.pm is locked I found out if I give write permission to the SiteConfig, it will go into the install procedure, but I don’t want that, as this RT instance is in full production now. RT going into install mode means that it can't find your database. Check that your database server is running, not corrupted, and that you can run queries on it by hand. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] create more approval queues
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new queue with type 'approval'.
My problem is that when creating a ticket that creates a ticket approval
in queue '__Aprobbal' when it is approved, the ticket automatically
switches to 'open'.
In contrast, in another queue 'approbal' that I created, the ticket does
not go 'open' IS ALWAYSas 'new'.
Why is this?
Thankyou!!
--
...
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
...
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] create more approval queues
Queue ___Approvals has its own special rules, checkout RT::Approval::Rule and
RT::Approval::Rule::Created
best wishes
sunnavy
On 11-12-20 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new queue with type 'approval'.
My problem is that when creating a ticket that creates a ticket
approval in queue '__Aprobbal' when it is approved, the ticket
automatically switches to 'open'.
In contrast, in another queue 'approbal' that I created, the ticket
does not go 'open' IS ALWAYSas 'new'.
Why is this?
Thankyou!!
--
...
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
...
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] create more approval queues
So, it is possible to have a duplicate copy of queue '__Approval' but
with another name?
On 20/12/11 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new queue with type 'approval'.
My problem is that when creating a ticket that creates a ticket
approval in queue '__Aprobbal' when it is approved, the ticket
automatically switches to 'open'.
In contrast, in another queue 'approbal' that I created, the ticket
does not go 'open' IS ALWAYSas 'new'.
Why is this?
Thankyou!!
--
...
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
...
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] create more approval queues
Yes, then you need to customize RT::Approval::Rule on your own.
best wishes
sunnavy
On 11-12-20 16:46, Daniel Garcia Mejia wrote:
So, it is possible to have a duplicate copy of queue '__Approval'
but with another name?
On 20/12/11 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than
the default that comes ('___Approval')
I create a new queue with type 'approval'.
My problem is that when creating a ticket that creates a ticket
approval in queue '__Aprobbal' when it is approved, the ticket
automatically switches to 'open'.
In contrast, in another queue 'approbal' that I created, the
ticket does not go 'open' IS ALWAYSas 'new'.
Why is this?
Thankyou!!
--
...
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
...
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] create more approval queues
On 12/20/2011 10:46 AM, Daniel Garcia Mejia wrote: So, it is possible to have a duplicate copy of queue '__Approval' but with another name? No, not without some decent hacking on core RT and an understanding of how approvals work. To fully emulate the ___Approvals queue, you'd also need to disable it with the value of 2 in the database. It's probably possible nowadays to patch RT to check against the queue lifecycle rather than the hardcoded queue name, if you wanted to submit a patch/pull request. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] create more approval queues
So, I have this script that put ticket status from 'new' to 'open' when
all dependend on by are resolt.
With normal tickets WORKS, but with approbal tickets doesn't work... why ?
The script is:
return 1 if ($self-TransactionObj-NewValue !~
/^(?:resolved|deleted|rejected)$/);
my $DepOnBy = $self-TicketObj-DependedOnBy;
while( my $l = $DepOnBy-Next ) {
next unless( $l-BaseURI-IsLocal );
next unless( $l-BaseObj-Status =~ /^(?:new|open|stalled)$/ );
# here you can add any action
# see also example below
$l-BaseObj-SetStatus('resolved');
}
$DepOnBy = undef;
return 1;
Thanks for you time
On 20/12/11 16:46, Daniel Garcia Mejia wrote:
So, it is possible to have a duplicate copy of queue '__Approval' but
with another name?
On 20/12/11 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new queue with type 'approval'.
My problem is that when creating a ticket that creates a ticket
approval in queue '__Aprobbal' when it is approved, the ticket
automatically switches to 'open'.
In contrast, in another queue 'approbal' that I created, the ticket
does not go 'open' IS ALWAYSas 'new'.
Why is this?
Thankyou!!
--
...
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
...
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] rt 4.0.4 (and possibly others) autocomplete custom field showing values from all other custom fields for non super useraccounts?
I can confirm the custom field autocomplete bug that Jim Lesinski describes below. RT v4.0.4, Linux, Apache. Firefox browsers on both Windows and Linux. Slightly off topic: the custom field completion did not work at all (for either user) in Internet Explorer 8. Email completion works as expected. -- Jim Berry - Message from Jim Lesinski jim.lesin...@gmail.com on Mon, 19 Dec 2011 15:07:09 -0500 Re: [rt-users] rt 4.0.4 (and possibly others) autocomplete custom field showing values from all other custom fields for non super useraccounts? Hello, I opened a bug for the issue I described below, but no one else has confirmed that their install is behaving the same way. If someone out there with a test install of rt 4.0.x (preferably 4.0.4) could try the steps outlined below I would really appreciate it. It seems to occur in both of my environments but I wanted to rule out my own issues ;). Ok - From a clean rt 4.0.4 1. Log in as Root account 2. Create Queue1 3. Create CustomField1 as Type Select one value with Render Type Dropdown 4. Add values to CustomField1 CF1Value1, CF1Value2,CF1Value3, CF1Value4 5. Create CustomField2 as Type Select one value with Render Type Dropdown 6. Add values to CustomField2 CF2Value1, CF2Value2,CF2Value3, CF2Value4 7. Create CustomField3 as Type Enter one value with Autocompletion with Render Type Dropdown 8. Add values to CustomField3 CF3Value1, CF3Value2,CF3Value3, CF3Value4 9. Assign all of these fields to Queue1 10. Create a Group called Group1 11. Grant Group1 all permissions to Queue1 on General Rights and Rights for Staff tab 12. Create a user named User1 13. Add User1 to Group1 14. Create a new ticket in Queue1 as the ROOT account and go to Field CustomField3, Type 'C' and you should get only CF3Value1, CF3Value2,CF3Value3, CF3Value4 15. Log out, Log back in as User1 and Create a new record in Queue1. In CustomField3 Type 'C' and you will see values CF1Value1, CF1Value2,CF1Value3, CF1Value4 CF2Value1, CF2Value2,CF2Value3, CF2Value4 CF3Value1, CF3Value2,CF3Value3, CF3Value4 Which are values from all of the custom fields, not just the autocomplete values specified in CustomField3. I am not sure how that could happen no matter how wacky I made permissions are unless it is a bug. 16. Log out from User1 17. Log Back into the system as ROOT and grant User1 Do Anything and Everything under Tools - Configuration - Global - User Rights - Rights for administrators. Log out. 18. Log Back into the system as User1 and create a new ticket in Queue1. Go to CustomField3 and type 'C'. You will now have the correct values for the autocomplete field. On Mon, Dec 12, 2011 at 2:21 PM, Jim Lesinski jim.lesin...@gmail.com wrote: Hello, Can someone check to see if an Autocomplete custom field shows values from other custom fields in their RT 4.0.4 installation for non admin users? (By non admin I mean the user does not have Anything and Everything permission in the system.) When I am logged in as a non admin account and type in an autocomplete field I seem to get all values from all custom fields that meet the text criteria. If I grant this same user account Anything and Everything permission, the correct values are then populated in the autocomplete field. I have tested this on 2 different systems and I get the same results from both. Basically it seems like the dataset returned for the super user account is different than a non super user account. Can anyone else recreate this or verify that they have the same or different results? Thanks, Jim RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Execution of scripts
I have a little question: It is possibly to decide the order of execution of the scripts I have created in a queue? If it possible , how can decide the order ? Thanks -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Execution of scripts
Daniel, RT will auto execute in alphabetical order (on scrip name) for transbatch scrips. I use 1a thru 1c as a prefix for my global and Queue based scrips. When they run in batch, the Custom Fields that are used in my Notify scrips/Templates are modified first. That way the info in the templates is updated before the notification is executed. Kenn On Tue, Dec 20, 2011 at 9:05 AM, Daniel Garcia Mejia dgar...@cesca.catwrote: I have a little question: It is possibly to decide the order of execution of the scripts I have created in a queue? If it possible , how can decide the order ? Thanks -- ..**..** ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ..**..** ... RT Training Sessions (http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html ) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
