Re: [rt-users] What happened to blank for columns?
Jeff, That's why I suggested you change your default. If it isn't offered now, then when you change your default, it WILL be offered to ALL users. Kenn On Fri, Dec 30, 2011 at 2:48 PM, Jeff Blaine jbla...@kickflop.net wrote: On 12/30/2011 5:33 PM, Kenneth Crocker wrote: Jeff, You can modify your default search results display in the RT_SiteConfig.pm file in home/etc. Kenn, I want any user to be able to use blank to construct their search results as they want, not just set the default search result format. On Fri, Dec 30, 2011 at 2:28 PM, Jeff Blaine jbla...@kickflop.net mailto:jbla...@kickflop.net wrote: I no longer see a selectable blank option for column display. We used this previously to, obviously, pad the search results for readability. (4.0.4) RT Training Sessions (http://bestpractical.com/__**services/training.htmlhttp://bestpractical.com/__services/training.html http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html ) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html ) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html ) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] What happened to blank for columns?
On 12/31/2011 3:01 AM, Kenneth Crocker wrote: Jeff, That's why I suggested you change your default. If it isn't offered now, then when you change your default, it WILL be offered to ALL users. Kenn That doesn't make a lot of sense to me. Finally grepping around for NEWLINE, it appears the place to define offered format string items is: share/html/Search/Elements/BuildFormatString ??? (see block below, with very clear stock comment line) I'm not saying you're wrong, just that it conflicts with your answer, and I'm confused. I'll just play around with both. Thank you for the replies! === # ...snip... # All the things we can display in the format string by default my @fields = qw( id QueueName Subject Status ExtendedStatus UpdateStatus Type OwnerName Requestors Cc AdminCc CreatedBy LastUpdatedBy Priority InitialPriority FinalPriority TimeWorked TimeLeft TimeEstimated Starts StartsRelative Started StartedRelative Created CreatedRelative LastUpdated LastUpdatedRelative ToldToldRelative Due DueRelative ResolvedResolvedRelative RefersToReferredToBy DependsOn DependedOnBy MemberOfMembers Parents Children Bookmark NEWLINE ); # loc_qw # ...snip... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Queues
Damien, You can setup separate emails for each company and a queue for each company. Rt-mailgate will sort the mail to the proper queue. Rt is configurable to whatever you want. John Boris Damien Hull dh...@section9.us 12/30/11 2:25 PM I'm trying to configure RT for an IT consulting business. I need to know what company / client submitted the ticket. 1. If they submit a ticket by email, will I be able to tell what company that's from? 2. Should I create a queue for each company / client? This is my first time working with RT. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
