Re: [rt-users] Add a Delete link next to the Take link
I was talking about adding it in the 'Search - Unowned Tickets'.
I tried that :
@Attributes = ( { Name = 'Search - Unowned Tickets', Description =
'[_1] newest unowned tickets', # loc Content = { Format = 'a
href=\__WebPath__/Ticket/Display.html?id=__id__\__id__/a/TITLE:#', 'a
href=\__WebPath__/Ticket/Display.html?id=__id__\__Subject__/a/TITLE:Subject',
QueueName, ExtendedStatus, CreatedRelative, 'A
HREF=\__WebPath__/Ticket/Display.html?Action=Takeid=__id__\__loc(Take)__/a
A
HREF=\__WebPath__/Ticket/Display.html?Status=deletedid=__id__\__loc(Delete)__/a
/TITLE: ' , Query = Owner = 'Nobody' AND ( Status = 'new' OR Status =
'open'), OrderBy = 'Created', Order = 'DESC' }, },);
...but when I click on Delete, it redirects me to the page displaying the
deleted ticket, instead of staying in the 'Search - Unowned Tickets'.
From: michael.st...@livetext.com
Date: Wed, 20 Jun 2012 19:47:11 -0500
Subject: Re: [rt-users] Add a Delete link next to the Take link
To: arthur_ra...@hotmail.com
If you're talking about adding it to Display.html, I used the following for RT
3.8 to add stalled and deleted buttons.
path/to/rt3/local/html/Callbacks/yourdir/Ticket/Elements/Tabs/Default
%init
if ($Ticket) {
#if ($Ticket-CurrentUserHasRight('ModifyTicket') ($Ticket-Status ne
'stalled')) {
#$actions-{'stall'} = {
#title = loc('Stall'),
#path =
'Ticket/Update.html?Action=CommentDefaultStatus=stalledid='.$Ticket-id,
#};
#}
if ($Ticket-CurrentUserHasRight('DeleteTicket') ($Ticket-Status ne
'deleted')) {
$actions-{'delete'} = {
title = loc('Delete'),
path = 'Ticket/Display.html?Status=deletedid='.$Ticket-id,
};
}
}
/%init
%args
$Ticket = undef
$tabs = undef
$actions = undef
/%args
On Tue, Jun 19, 2012 at 10:21 AM, Arthur Rance arthur_ra...@hotmail.com wrote:
Hello,
I'd like to add a Delete link (to delete a ticket) next to the Take link.
How would you do that ?
Re: [rt-users] Cannot send emails
Josh, What are you using to retrieve mail? Fetchmail? what are you using to send mail? Postfix? some context would help with troubleshooting. On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins j...@prorivertech.com wrote: I have set both of the $CorrespondAddress and the $CommentAddress. But when I watch the mail logs I see: ** ** “2012-06-20 18:30:19.993009500 info msg 9789329: bytes 1040 from anonymous@. qp 19311 uid 48” ** ** Every email it sends is trying to be sent via anonymous@. Instead of supp...@mydomain.com. I have restarted apache and even restarted the server nothing seem to be working. I have tested sending emails via test scripts and they seem to be working just fine. Any ideas and where the anonymous@. setting might be? Thanks, /Josh ** ** ** **
[rt-users] How change favicon.png
Hi, I try to change the favicon.png but it's don't work. In apache log i have this message :'' without matching '' at /opt/rt4/local/html/NoAuth/images/favicon.png line 38 (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) How can i change the favicon? Thx
Re: [rt-users] RT on Ubuntu 12
This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks.
Re: [rt-users] RT on Ubuntu 12
sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -Original Message- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users] RT on Ubuntu 12 sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
On Thu, Jun 21, 2012 at 11:33:05AM -0400, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: Have you installed any of the RT dependencies on this machine? The README explains how to run make testdeps and make fixdeps. You'll need to run those and either install from CPAN or translate the needed perl modules into the appropriate Ubuntu packages. -kevin root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. pgpqRj7xFAfxl.pgp Description: PGP signature
Re: [rt-users] RT on Ubuntu 12
On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunn...@aol.com wrote: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /us If you're missing JSON.pm, then you never ran make testdeps and make fixdeps when you installed. Go back and install it properly, following *all* the instructions. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
Sounds like you didnt finish the 'make fixdeps' part of the setup. Some items (the last time I installed from the tarball) will not / can not be installed that way. In which case it'll say in the last few lines about how it could not install 'Thing::subthing' then just head on over to cpan and install it manually. Looking at my server, it looks like DateTime, GD, prefork, and XML-RSS are the packages I had to manually install. Tho I'm not positive. On 06/21/2012 8:33 AM, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -Original Message- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users] RT on Ubuntu 12 sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
[rt-users] mail AdminCC when moving ticket from queue to queue
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another Thanks and Regards
Re: [rt-users] Cannot send emails
Set($SMTPFrom, 'supp...@mydomain.com'); Maybe? On 06/21/2012 1:34 AM, Scott Sjodin wrote: Josh, What are you using to retrieve mail? Fetchmail? what are you using to send mail? Postfix? some context would help with troubleshooting. On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins j...@prorivertech.com mailto:j...@prorivertech.com wrote: I have set both of the $CorrespondAddress and the $CommentAddress. But when I watch the mail logs I see: “2012-06-20 18:30:19.993009500 info msg 9789329: bytes 1040 from anonymous@. qp 19311 uid 48” Every email it sends is trying to be sent via anonymous@. Instead of supp...@mydomain.com mailto:supp...@mydomain.com. I have restarted apache and even restarted the server nothing seem to be working. I have tested sending emails via test scripts and they seem to be working just fine. Any ideas and where the anonymous@. setting might be? Thanks, /Josh
Re: [rt-users] mail AdminCC when moving ticket from queue to queue
You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]
I created a customized template that also includes the first content on the
ticket, this makes it a little easier to keep track of what the ticket is
actually about without needing to log into the system. Here is my template
content:
RT-Attach-Message: yes
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
Transaction Content:
--
{$Transaction-Content()}
Original Ticket Content:
--
{$Ticket-Transactions-First-Content()}
Jennifer Koermer
System Administrator IV
Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoer...@prg.commailto:jkoer...@prg.com
www.prg.comhttp://www.prg.com/
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one
queue to another
Thanks and Regards
inline: image001.png
Re: [rt-users] Question about REST interface and status
does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue? -- Jeff Konnen On Monday 18 June 2012 at 07:51, Jeff Konnen wrote: Hi, this is the way we are creating the ticket, by using a HTML form: html form method=POST action=http://xxx/REST/1.0/ticket/new/; User: input type=text name=user size=20br Pass: input type=text name=pass size=20br Content: textarea rows=10 name=content cols=30id: new Text: This is the ticket text Subject: This is my ticket Status: resolved Queue: 6/textareabr pinput type=submit value=Submit name=B1input type=reset value=Reset name=B2/p /form /html Thanks Jeff On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone falc...@bestpractical.com (mailto:falc...@bestpractical.com) wrote: On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote: # Could not create ticket. # Status 'resolved ' isn't a valid status for tickets in this queue. Is this error due to the carriage return and how can I avoid it? There's a good chance that it dislikes the carriage return. However, we'd need to know how you're creating the ticket and what you're sending across the wire to make suggestions. -kevin -- Jeff Konnen
Re: [rt-users] RT on Ubuntu 12
I ran make fixdeps and other dependencies manually. I also ran apache2 to start the apache server. This is the respond I got after running the apache command: root@helpdesks:/opt/rt4/etc# /etc/init.d/apache2 start * Starting web server apache2 [Thu Jun 21 17:26:51 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766) [ OK ] Now, I am not able to login as root and the default password. I am not able to login using ldap also. Thanks -Original Message- From: 20/20 Lab l...@pacbell.net To: Borngunners borngunn...@aol.com Cc: rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 11:49 am Subject: Re: [rt-users] RT on Ubuntu 12 Sounds like you didnt finish the 'make fixdeps' part of the setup. Some items (the last time I installed from the tarball) will not / can not be installed that way. In which case it'll say in the last few lines about how it could not install 'Thing::subthing' then just head on over to cpan and install it manually. Looking at my server, it looks like DateTime, GD, prefork, and XML-RSS are the packages I had to manually install. Tho I'm not positive. On 06/21/2012 8:33 AM, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -OriginalMessage- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users]
Re: [rt-users] Question about REST interface and status
I’m using a C# web site and request to create tickets as well. I’m using the AppendLine function of a stringbuilder object in C#. I ended up adding doing a find and replace on my comment and removing \n before I send the request. Msg.ToString().Replace(\n, ) This might not be the most elegant solution, but it is working for me. -Jennifer From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Konnen Sent: Thursday, June 21, 2012 1:25 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Question about REST interface and status does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue? -- Jeff Konnen On Monday 18 June 2012 at 07:51, Jeff Konnen wrote: Hi, this is the way we are creating the ticket, by using a HTML form: html form method=POST action=http://xxx/REST/1.0/ticket/new/; User: input type=text name=user size=20br Pass: input type=text name=pass size=20br Content: textarea rows=10 name=content cols=30id: new Text: This is the ticket text Subject: This is my ticket Status: resolved Queue: 6/textareabr pinput type=submit value=Submit name=B1input type=reset value=Reset name=B2/p /form /html Thanks Jeff On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone falc...@bestpractical.commailto:falc...@bestpractical.com wrote: On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote: # Could not create ticket. # Status 'resolved ' isn't a valid status for tickets in this queue. Is this error due to the carriage return and how can I avoid it? There's a good chance that it dislikes the carriage return. However, we'd need to know how you're creating the ticket and what you're sending across the wire to make suggestions. -kevin -- Jeff Konnen
Re: [rt-users] Question about REST interface and status
I'm using PHP and the HTTP/Request2 module to hit the REST API extensively. We create tickets, update CFs, add and view comments, do searches, add and retrieve attachments without issue. does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue? You might be able to use the SelfService interface instead: - http://requesttracker.wikia.com/wiki/SelfService - rt/share/html/SelfService (off the shelf forms etc) - rt/local/html/SelfService (your customized or original forms)
[rt-users] Error creating tickets
Ticket could not be created due to an internal error
[rt-users] rt-crontool question..
So I have a bunch of queues here. I want to set up rt-crontool to send out the Hey--this ticket is more than xx hours old! Do something! emails to the AdminCCs of the queues in question. My question is, I have a bunch of queues for one department, that all begin with a pattern (say, CS-). Is it possible to do a TicketSQL that matches any queue that matches CS-% (or CS-* or similar)? I tried playing in the Advanced search tool, with no success. But I am the first to admit my SQL is weak. Thanks in advance, as always! Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094
Re: [rt-users] FriendlyFromLineFormat
Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the autoreply to get the desired behavior. -- David T. Grayston Systems Database Administrator University of Washington School of Public Health -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 06, 2012 7:38 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] FriendlyFromLineFormat On Wed, May 23, 2012 at 06:46:44PM +, David T. Grayston wrote: RT: 4.0.5 Set($FriendlyFromLineFormat, \%s\ %s); In the autoreply email I'm getting queue description queue@email and we'd rather have it - queue name queue@email. I'm not sure how to change this behavior and from what I've read it seems we should be seeing the queue name used. It uses the SenderName for users, but the Autoreply code swaps in the Queue and prefers description. You could make a small code override in local/lib to change the behavior of RT::Action::Notify::SetReturnAddress -kevin
Re: [rt-users] rt-crontool question..
Glenn, you don't have to necessarily do this with Cronjob. RT has Dashboards that can run Queries on a scheduled basis and send the results to whomever you want. Try creating a Search or series of searches, depending on who is responsible for what Queues/Tickets, and then saving those searches for a group or globally and then put those searches into a dashboard or series of dashboards and set them up to run based on need. For example, if you want Queue/Ticket owners to get a list of tickets that have been in the Queue for more than a week and have no time worked or whatever, create a search to do that and then put it into a dashboard for that person/Queue persons. OR, you can set up a search to run in cronjob. Just a thought. Kenn On Thu, Jun 21, 2012 at 2:27 PM, Glenn E. Sieb gs...@efashionsolutions.comwrote: So I have a bunch of queues here. I want to set up rt-crontool to send out the Hey--this ticket is more than xx hours old! Do something! emails to the AdminCCs of the queues in question. My question is, I have a bunch of queues for one department, that all begin with a pattern (say, CS-). Is it possible to do a TicketSQL that matches any queue that matches CS-% (or CS-* or similar)? I tried playing in the Advanced search tool, with no success. But I am the first to admit my SQL is weak. Thanks in advance, as always! Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094
