[rt-users] Thanks for the invitation, I must refuse it

2012-08-09 Thread Wolfram Huettermann 

On 08/08/12 16:29, rt-users-requ...@lists.bestpractical.com wrote:


--

Message: 3
Date: Tue, 7 Aug 2012 16:43:54 -0400
From: Kerik...@bestpractical.com
To: rt-annou...@lists.bestpractical.com
Subject: [rt-users] [rt-announce] RT Training in Atlanta,   GA - October
23rd  24th, 2012
Message-ID:ab8e5121-9399-4db7-837f-91177d82a...@bestpractical.com
Content-Type: text/plain; charset=us-ascii

Best Practical Solutions provides unparalleled instruction in how to get the 
most out of RT.

Our next and final training for 2012 will be held in Atlanta, GA October 23rd 
and 24th. As we like to keep class sizes relatively intimate, register soon or 
we may not be able to guarantee you a seat.

This training will introduce you to the new features in RT4 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a 
detailed exploration and explanation of RT's functionality, aimed at 
non-programmer RT administrators. We'll walk through setting up a common 
helpdesk configuration, from rights management, constructing workflows and 
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT or show up on the second day and get quickly up to speed on how to make 
RT do your bidding.

Pricing and Payment

The cost of the class includes training materials, a continental breakfast and 
an afternoon snack. Please note that lunch will not be provided.

Single Day - USD 995
Both Days - USD 1495 (25% savings)

To Register

If you'd like to pay with Visa, MasterCard or Discover, please visit Best 
Practical's online store at https://shop.bestpractical.com. Unfortunately we 
are unable to accept American Express or PayPal.

If you'd prefer to pay with a purchase order, please email us a 
train...@bestpractical.com. Be sure to include:

If you want to attend both days or a single day
Full names and email addresses of attendees

Please also contact us at train...@bestpractical.com for discounted pricing if 
you are from an academic institution or if you'd like to send more than 3 
people.
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Hello Keri,

thanks for that invitation. If I were able to, I would come, really, 
that is no joke. But unfortunately, my financial situation does not 
allow me to join that meeting. Perhaps Bjoern Schulz will be able to 
come, so he will tell me how it was like.


So I must refuse, I am sorry,

Wolfram

[rt-users] putting a custom field in place

2012-08-09 Thread Gergely Buday 
Hi there,

I would like to have a select multiple values type custom field in
an extension of RT,

The previous custom field works, it is about choosing languages, so
the same type. I created a custom field following this working
example. I set it to Global, following again the example. I put some
new code into UserPrefs.html:

UserPrefs.html:% my $UserWhenEmail =
RT::CustomField-new($session{'CurrentUser'});
UserPrefs.html:% $UserWhenEmail-Load(107);

where 107 is the id for this new custom field. Also I wrote

  tr
   td class=label|/lWhen to e-mail/: /td
   td class=value id=uprefs-intro
 /Elements/EditCustomField, %ARGS, Object = $UserObj, CustomField
= $UserWhenEmail 
   /td
  /tr

I cleared the cache and restarted apache but only the When to e-mail
label appeared but not the multiple checkboxes. What else should I do
to make it happen? I filled in the multiple possible options for the
custom field.

- Gergely

[rt-users] testing perl script in RT

2012-08-09 Thread Gergely Buday 
Hi there,

how can I run a perl script through the RT environment so that I can
use the database and all the modules, but see the compiler output on
my faulty experiments?

- Gergely

Re: [rt-users] testing perl script in RT

2012-08-09 Thread Paul Tomblin 
On Thu, Aug 9, 2012 at 12:01 PM, Gergely Buday gbu...@gmail.com wrote:

 Hi there,

 how can I run a perl script through the RT environment so that I can
 use the database and all the modules, but see the compiler output on
 my faulty experiments?

 - Gergely


use lib /opt/rt4/lib;
use RT;

That should be enough.

-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Re: [rt-users] testing perl script in RT

2012-08-09 Thread Thomas Sibley 
On 08/09/2012 09:03 AM, Paul Tomblin wrote:
 use lib /opt/rt4/lib;
 use RT;
 
 That should be enough.

Don't forget:

use lib /opt/rt4/local/lib;

and

RT-Init;
RT-LoadConfig;

Re: [rt-users] testing perl script in RT

2012-08-09 Thread Thomas Sibley 
On 08/09/2012 09:45 AM, Thomas Sibley wrote:
 On 08/09/2012 09:03 AM, Paul Tomblin wrote:
 use lib /opt/rt4/lib;
 use RT;

 That should be enough.
 
 Don't forget:
 
 RT-Init;
 RT-LoadConfig;

Sorry!  These are in the wrong order.  I shouldn't type before the espresso.

RT-LoadConfig;
RT-Init;

Re: [rt-users] testing perl script in RT

2012-08-09 Thread Paul Tomblin 
On Thu, Aug 9, 2012 at 12:45 PM, Thomas Sibley t...@bestpractical.comwrote:

 and

 RT-Init;
 RT-LoadConfig;


Looking at my unit test scripts, I seem to have

RT::Init;
RT::LoadConfig;

There shouldn't be a difference, should there?



-- 
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[rt-users] HTML emails and attachments

2012-08-09 Thread Josh Hopkins 
We have updated our templates to use HTML but have noticed that now users don't 
receive attachments when getting responses.

I have tried adding the RT-Attach-Message: yes to the top of the template and 
then adding Content-Type:text/html a few lines below it but that just make the 
whole email come out in HTML code.

Is there a way to have HTML emails work with attachments?