[rt-users] share dashboard with a group
Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Don't want close ticket queue.
Hi all, How can I create a queue where no ticket can be close ? But can be deleted, rejected. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: mar 2 oct 2012 15:00:21 CEST Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Remove User from User Rights
Hello all! Is their a way to remove a user from a Queues User Rights? One of our end users was added to User Rights instead of added to a Group. -Ron Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
You have to grant rights accordingly. See http://requesttracker.wikia.com/wiki/ManualDashboards I’d suggest to go to Tools, configuration, global, group rights, and grant the rights for viewing group dashboards to test_grp Regards Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it [Blue Reply] From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: martedì 2 ottobre 2012 12:26 To: rt-users@lists.bestpractical.com Subject: [rt-users] share dashboard with a group Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. inline: blue.png Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Remove User from User Rights
On 10/02/2012 05:59 AM, Ron Yacketta wrote: Hello all! Is their a way to remove a user from a Queues User Rights? One of our end users was added to User Rights instead of added to a Group. Remove all the rights granted individually to that user at the queue level. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] delete user with shredder
That's the ticket!! Thank you. I must have misunderstood the description for status. Cheers, Sandra On 10/01/2012 03:43 PM, Glenn E. Sieb wrote: On 10/01/2012 06:13 PM, Sandra Wittenbrock wrote: Hello, I want to delete a particular user from RT. When I go to shredder, no matter what I search for, only one user will show up as a candidate for removal. The RT install has hundreds of users imported from LDAP. I didn't see any hints in the logs. The message when I search for name: m* is Objects list is empty. There are at least 10 users whose name begin with m, and they show up when I look at the Users under the Configuration menu. Thanks for any suggestions. Cheers, Sandra Make sure that status says enabled in it. --G. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] delete user with shredder
On 10/02/2012 04:19 PM, Sandra Wittenbrock wrote: That's the ticket!! Thank you. I must have misunderstood the description for status. Glad to help! :-) Best, --G. -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
