[rt-users] email dashboard with grid
Dear All, Does anyone know if dashboard which scheduled to send out could include grid on table? Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 9880 1217 Hong Kong . Singapore . Tokyo We're hiring! http://bestpractical.com/jobs
Re: [rt-users] ExternalAuth isn't updating EmailAddress
RT::Authen::ExternalAuth is at 0.08. Karmi. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 28 November 2012 05:04 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] ExternalAuth isn't updating EmailAddress On Tue, Nov 27, 2012 at 05:54:51PM +, Karmi Simonov wrote: I'm running RT4.0.6 with the last ExternalAuth plugin. Please check your ExternalAuth version in Tools - Configuration - Tools - System Configuration, your debug lines don't line up with the latest version. -kevin We're hiring! http://bestpractical.com/jobs
[rt-users] RT_SiteConfig.pm
Hi,
first of all, I'm sorry for my last email that was sent twice. I receive an
error on first email, so I though it was a problem with attach and remade
it without attach.
About my current problem, I create the file RT_SiteConfig.pm under
{RT_PATH}/etc with only this content in order to test it:
Set($LogoLinkURL,http://www.companySite.com;);
And it seems RT installation is ignoring this, so logo is still linking at
http://bestpractical.com/
Its necessary to restart any service?
Thanks,
Telmo Cardoso
We're hiring! http://bestpractical.com/jobs
[rt-users] How to name a custom field?
Hi, I'm using REST API to create a ticket. And see that I can pass CF_CustomFieldField: FieldValue to create custom field for that new ticket. However, when I pass CF_EmailAddress: tes...@company.com as the part of post data, my company's RT tell me EmailAddress is not valid. I searched from Internet and no document has more detail about this. Please give me guide. Thanks! -- Chenxiong Qi We're hiring! http://bestpractical.com/jobs
[rt-users] FW: RT 4.0.8 + Fedora 16 - Almost There
Hi All, I have managed to install RT4.0.8 on Fedora 16, but when I launch RT from a browser, I am getting: You're almost there! You appear to have installed RT's web interface correctly but not yet configured your web server to run the RT server which powers the web interface. The next step is to edit your web server's configuration file to instruct it to use RT's fastcgi or mod_perl handler. I have tried to follow the instructions in order to configure RT to work with Apache 2 + mod_perl but surely, I am missing some configuration and cannot figure out what it is. Any help would be much appreciated. Attached is the http.conf file. NB: I have also added LoadModule perl_module modules/mod_perl.so to http.conf. Is that necessary? Thanks in anticipation, Regards, Walid # # This is the main Apache HTTP server configuration file. It contains the # configuration directives that give the server its instructions. # See URL:http://httpd.apache.org/docs/2.2 for detailed information. # In particular, see # URL:http://httpd.apache.org/docs/2.2/mod/directives.html # for a discussion of each configuration directive. # # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. # # The configuration directives are grouped into three basic sections: # 1. Directives that control the operation of the Apache server process as a # whole (the 'global environment'). # 2. Directives that define the parameters of the 'main' or 'default' server, # which responds to requests that aren't handled by a virtual host. # These directives also provide default values for the settings # of all virtual hosts. # 3. Settings for virtual hosts, which allow Web requests to be sent to # different IP addresses or hostnames and have them handled by the # same Apache server process. # # Configuration and logfile names: If the filenames you specify for many # of the server's control files begin with / (or drive:/ for Win32), the # server will use that explicit path. If the filenames do *not* begin # with /, the value of ServerRoot is prepended -- so logs/foo.log # with ServerRoot set to /etc/httpd will be interpreted by the # server as /etc/httpd/logs/foo.log. # ### Section 1: Global Environment # # The directives in this section affect the overall operation of Apache, # such as the number of concurrent requests it can handle or where it # can find its configuration files. # # # Don't give away too much information about all the subcomponents # we are running. Comment out this line if you don't mind remote sites # finding out what major optional modules you are running ServerTokens OS # # ServerRoot: The top of the directory tree under which the server's # configuration, error, and log files are kept. # # NOTE! If you intend to place this on an NFS (or otherwise network) # mounted filesystem then please read the LockFile documentation # (available at URL:http://httpd.apache.org/docs/2.2/mod/mpm_common.html#lockfile); # you will save yourself a lot of trouble. # # Do NOT add a slash at the end of the directory path. # ServerRoot /etc/httpd # # PidFile: The file in which the server should record its process # identification number when it starts. Note the PIDFILE variable in # /etc/sysconfig/httpd must be set appropriately if this location is # changed. # PidFile run/httpd.pid # # Timeout: The number of seconds before receives and sends time out. # Timeout 60 # # KeepAlive: Whether or not to allow persistent connections (more than # one request per connection). Set to Off to deactivate. # KeepAlive Off # # MaxKeepAliveRequests: The maximum number of requests to allow # during a persistent connection. Set to 0 to allow an unlimited amount. # We recommend you leave this number high, for maximum performance. # MaxKeepAliveRequests 100 # # KeepAliveTimeout: Number of seconds to wait for the next request from the # same client on the same connection. # KeepAliveTimeout 5 ## ## Server-Pool Size Regulation (MPM specific) ## # prefork MPM # StartServers: number of server processes to start # MinSpareServers: minimum number of server processes which are kept spare # MaxSpareServers: maximum number of server processes which are kept spare # ServerLimit: maximum value for MaxClients for the lifetime of the server # MaxClients: maximum number of server processes allowed to start # MaxRequestsPerChild: maximum number of requests a server process serves IfModule prefork.c StartServers 8 MinSpareServers5 MaxSpareServers 20 ServerLimit 256 MaxClients 256 MaxRequestsPerChild 4000 /IfModule # worker MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads
Re: [rt-users] How to set a specific 'Depended on' by from scrip
Excellent, I finally got what I want doing like this :
my $newdependedonby = 1234;
my ($status, $msg) =
$self-TicketObj-AddLink(Type='DependsOn',Base=$newdependedonby );
Thanks Kevin,
X
On 27 November 2012 18:16, Kevin Falcone wrote:
On Tue, Nov 27, 2012 at 02:39:40PM +0100, Xavier Reigner wrote:
In addition, I'd like to specify a link Depended on by to the
tickets according to the
previous test. I'm still confusing how I should update this field.
$RT::Logger-info(Auto reference ticket #. $T_Obj-id . to ticket
#1234 );
my ($status, $msg) = $self-TicketObj-_Set( 'DependedOnBy', '1234');
_Set is really dangerous. In general, you should never use it.
You want to call AddLink on your ticket.
http://bestpractical.com/rt/docs/latest/RT/Ticket.html#AddLink
-kevin
unless( $status ) {
$RT::Logger-error( Unable to assign the ticket DependedOnBy );
return undef;
}
return 1;
We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT_SiteConfig.pm
Hi again,
Ok, I edited /etc/request-tracker4/RT_SiteConfig.d/99-localconfig,
restarted apache2 and it worked.
Can anyone answer my other questions? Like where can I edit the RT for
company name that appears on top of page?
Thanks a lot,
Telmo Cardoso
On Wed, Nov 28, 2012 at 12:47 PM, Telmo Cardoso telmo.card...@gmail.comwrote:
Hi,
first of all, I'm sorry for my last email that was sent twice. I receive
an error on first email, so I though it was a problem with attach and
remade it without attach.
About my current problem, I create the file RT_SiteConfig.pm under
{RT_PATH}/etc with only this content in order to test it:
Set($LogoLinkURL,http://www.companySite.com;);
And it seems RT installation is ignoring this, so logo is still linking at
http://bestpractical.com/
Its necessary to restart any service?
Thanks,
Telmo Cardoso
We're hiring! http://bestpractical.com/jobs
Re: [rt-users] ExternalAuth isn't updating EmailAddress
On Wed, Nov 28, 2012 at 11:29:37AM +, Karmi Simonov wrote: RT::Authen::ExternalAuth is at 0.08. The current release of RT-Authen-ExternalAuth is 0.12 Try that version. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 28 November 2012 05:04 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] ExternalAuth isn't updating EmailAddress On Tue, Nov 27, 2012 at 05:54:51PM +, Karmi Simonov wrote: I'm running RT4.0.6 with the last ExternalAuth plugin. Please check your ExternalAuth version in Tools - Configuration - Tools - System Configuration, your debug lines don't line up with the latest version. pgpB3rHRNx7BN.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Merging RT Installations
On Wed, Nov 28, 2012 at 08:48:02AM -0500, testwreq wreq wrote: Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on centosos and ubuntu respectively. We need to import open tickets from 3.8.2 and export them into 4.0.8. Are there any scripts in the upgrade that can be pulled to do this? Nope. Please see my earlier reply to Tim Gustafson. -kevin On Tue, Nov 27, 2012 at 9:40 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote: We have a similar situation where we want to import our open tickets from the current 3.8.2 sytem to the new 4.0.8 installation. Is there a script that can help do that? That sounds like you want a simple upgrade. Have you reviewed the upgrading process documentation? It's covered in the README and UPGRADING-4.0 available from here [2]http://bestpractical.com/rt/docs/latest/ and written about here [3]http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html pgp7iGj5gjmMY.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] How to name a custom field?
On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote:
I'm using REST API to create a ticket. And see that I can pass
CF_CustomFieldField:
FieldValue to create custom field for that new ticket. However, when I
pass
Actually, you want CF.{EmailAddress} or the old old style of
CF-EmailAddress. I'm not aware of CF_EmailAddress being valid in any
part of RT. If you found this documented on the wiki, I'd appreciate
it if you fixed the documentation there.
-kevin
CF_EmailAddress: [1]tes...@company.com as the part of post data, my
company's RT tell me
EmailAddress is not valid. I searched from Internet and no document has
more detail about
this. Please give me guide. Thanks!
pgpe2C7M1dKXs.pgp
Description: PGP signature
We're hiring! http://bestpractical.com/jobs
[rt-users] Request Tracker 4.0.4 via Apt-get on Ubuntu 12.04 - Apache Errors
Hi All, I am still having problems in trying to run request tracker on my linode vps with ubuntu 12.04. I have other php scripts installed in /var/www RT is installed in : /etc/request-tracker4/ /usr/share/request-tracker4/ following are the errors when I try to browse to http://mydomain.com/rt; - [Wed Nov 28 18:42:52 2012] [warn] FastCGI: server /usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Wed Nov 28 18:47:52 2012] [warn] FastCGI: server /usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Wed Nov 28 18:47:52 2012] [warn] FastCGI: server /usr/share/request-tracker4/libexec/rt-server.fcgi restarted (pid 4894) [Wed Nov 28 18:47:53 2012] [warning]: Constant subroutine Plack::Handler::FCGI::RUNNING_IN_HELL redefined at /usr/share/perl/5.14/ constant.pm line 136. (/usr/share/perl/5.14/constant.pm:136) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine new redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 13. (/usr/share/perl5/Plack/Handler/FCGI.pm:13) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine run redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 29. (/usr/share/perl5/Plack/Handler/FCGI.pm:29) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine _handle_response redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 158. (/usr/share/perl5/Plack/Handler/FCGI.pm:158) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_fork redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 188. (/usr/share/perl5/Plack/Handler/FCGI.pm:188) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_detach redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 193. (/usr/share/perl5/Plack/Handler/FCGI.pm:193) [Wed Nov 28 18:47:53 2012] [crit]: Something went wrong while trying to run RT's standalone web server: Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. (/usr/share/request-tracker4/lib/RT.pm:351) Something went wrong while trying to run RT's standalone web server: Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. [Wed Nov 28 18:47:53 2012] [warn] FastCGI: server /usr/share/request-tracker4/libexec/rt-server.fcgi (pid 4894) terminated by calling exit with status '255' [Wed Nov 28 18:47:53 2012] [warn] FastCGI: server /usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Wed Nov 28 18:54:02 2012] [crit]: Something went wrong while trying to run RT's standalone web server: Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. (/usr/share/request-tracker4/lib/RT.pm:351) Something went wrong while trying to run RT's standalone web server: Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. [Wed Nov 28 18:54:02 2012] [warn] FastCGI: server /usr/share/request-tracker4/libexec/rt-server.fcgi (pid 5104) terminated by calling exit with status '255' [Wed Nov 28 18:54:02 2012] [warn] FastCGI: server /usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds - I am not able to resolve these, I have checked all perl dependencies are installed. I disabled the GnuGPG in a config file and it removed some errors from apache error log. Following is the entry I have in my /etc/apache2/sites-available/default file : AddDefaultCharset UTF-8 FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi -processes 5 -idle-timeout 300 #FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi -initial-env RT_SITE_CONFIG=/etc/request-tracker4/RT_SiteConfig.pm Alias /rt/NoAuth/images/ /usr/share/request-tracker4/html/NoAuth/images/ ScriptAlias /rt /usr/share/request-tracker4/libexec/rt-server.fcgi Location /rt Order allow,deny Allow from all Options +ExecCGI AddHandler fastcgi-script fcgi /Location Will be grateful if someone could assist in getting this up and running. I have followed / read various how-tos etc but I am not much knowledgeable about perl. Kind regards We're hiring! http://bestpractical.com/jobs
[rt-users] strange issue with deny.hosts and request tracker sorting
Hi all, We have a really weird issue, currently running RT4.0.8 but it was also present before we upgraded from 3.8.4 to 4.0.8 on CentOS 6.3 w/ 2.6.32-279.14.1.el6.x86_64 on x86_64, Apache/2.2.15 on Xeon CPU E5607 @ 2.27GHz, 4 core. When performing certain functions in the web interface, such as sorting a list of tickets by number or priority, a mystery process writes the IP address of the user to hosts.deny (blocking access to all services on the server) and after a short period of time, the address is purged from hosts.deny and the user doing the sorting can once again access RT. The IPs for these users are already present in hosts.allow (and are obviously being ignored). Fail2ban is not installed. Denyhosts is not installed. SELinux is disabled. We only have about 3000 tickets in RT, and performance is great. Except when you go to sort a list (could be 10, or 200 tickets) and you're locked out momentarily. Additionally, OSSEC reports A web attack returned code 200 (success) at the moment the IP is written to hosts.deny and apache access log reads: GET /Search/Results.html?Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%27__QueueName__%27%2C%0A%27__Priority__%27%2C%0A%27__CreatedRelative__%27%2C%0A%27__LastUpdatedRelative__%27Order=DESCOrderBy=idPage=1Query=Owner%20%3D%20%27assistant%27%20AND%20Status%20%3D%20%27open%27Rows=100 HTTP/1.1 200 32147 https://rt.mydomain.org/Search/Results.html?Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%27__QueueName__%27%2C%0A%27__Priority__%27%2C%0A%27__CreatedRelative__%27%2C%0A%27__LastUpdatedRelative__%27Order=ASCOrderBy=idPage=1Query=Owner%20%3D%20%27assistant%27%20AND%20Status%20%3D%20%27open%27Rows=100; Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:16.0) Gecko/20100101 Firefox/16.0 Other logs are of little help. Here's the relevant portion of httpd conf: AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl Thank you in advance for any help you might be able to offer. I'd love to know what is writing to deny.hosts. - Sean We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Problem with CPAN and prerequisites for RT 4.0.5
IF i make the make test: t/02graceful.t ... 1/? [Test::TCP] Child process does not block(PID: 32413, PPID: 32412) at /usr/local/share/perl5/Test/TCP.pm line 121. t/02graceful.t ... ok t/03post.t ... 32426 at t/03post.t line 9. Plack::Handler::Starlet: Accepting connections at http://0:50602/ 127.0.0.1 - - [28/Nov/2012:23:50:18 +0100] POST / HTTP/1.1 200 3 - libwww-perl/6.04 t/03post.t ... ok t/04-bumpy-life.t ok t/05server-header.t .. 1/? # Failed test at t/05server-header.t line 14. Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 15. # Failed test at t/05server-header.t line 15. # undef # doesn't match '(?-xism:Starlet)' Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 16. # Failed test at t/05server-header.t line 19. Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 20. Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 21. # Failed test at t/05server-header.t line 21. # undef # doesn't match '(?-xism:Hello)' [Test::TCP] Child process does not block(PID: 32430, PPID: 32429) at /usr/local/share/perl5/Test/TCP.pm line 121. # Looks like you failed 4 tests of 6. t/05server-header.t .. Dubious, test returned 4 (wstat 1024, 0x400) Failed 4/6 subtests t/06remote_port.t 1/? # Failed test at t/06remote_port.t line 17. Can't call method sockport on an undefined value at t/06remote_port.t line 18. [Test::TCP] Child process does not block(PID: 32437, PPID: 32436) at /usr/local/share/perl5/Test/TCP.pm line 121. # Tests were run but no plan was declared and done_testing() was not seen. t/06remote_port.t Dubious, test returned 255 (wstat 65280, 0xff00) Failed 1/1 subtests Test Summary Report --- t/05server-header.t (Wstat: 1024 Tests: 6 Failed: 4) Failed tests: 1-2, 4, 6 Non-zero exit status: 4 t/06remote_port.t (Wstat: 65280 Tests: 1 Failed: 1) Failed test: 1 Non-zero exit status: 255 Parse errors: No plan found in TAP output Files=7, Tests=118, 7 wallclock secs ( 0.16 usr 0.12 sys + 2.65 cusr 1.52 csys = 4.45 CPU) Result: FAIL Failed 2/7 test programs. 5/118 subtests failed. make: *** [test_dynamic] Error 255 If i make t/04-bumpy-life.t ok 1 - min ok 2 - max 1..2 ok t/05server-header.t .. not ok 1 not ok 2 ok 3 # Failed test at t/05server-header.t line 14. Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 15. # Failed test at t/05server-header.t line 15. # undef # doesn't match '(?-xism:Starlet)' Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 16. not ok 4 # Failed test at t/05server-header.t line 19. Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 20. ok 5 Use of uninitialized value $this in pattern match (m//) at t/05server-header.t line 21. not ok 6 # Failed test at t/05server-header.t line 21. # undef # doesn't match '(?-xism:Hello)' [Test::TCP] Child process does not block(PID: 32489, PPID: 32488) at /usr/local/share/perl5/Test/TCP.pm line 121. 1..6 # Looks like you failed 4 tests of 6. Dubious, test returned 4 (wstat 1024, 0x400) Failed 4/6 subtests t/06remote_port.t not ok 1 # Failed test at t/06remote_port.t line 17. Can't call method sockport on an undefined value at t/06remote_port.t line 18. [Test::TCP] Child process does not block(PID: 32496, PPID: 32495) at /usr/local/share/perl5/Test/TCP.pm line 121. # Tests were run but no plan was declared and done_testing() was not seen. Dubious, test returned 255 (wstat 65280, 0xff00) Failed 1/1 subtests Test Summary Report --- t/05server-header.t (Wstat: 1024 Tests: 6 Failed: 4) Failed tests: 1-2, 4, 6 Non-zero exit status: 4 t/06remote_port.t (Wstat: 65280 Tests: 1 Failed: 1) Failed test: 1 Non-zero exit status: 255 Parse errors: No plan found in TAP output Files=7, Tests=118, 7 wallclock secs ( 0.17 usr 0.13 sys + 2.61 cusr 1.55 csys = 4.46 CPU) Result: FAIL 2012/11/27 Kevin Falcone falc...@bestpractical.com On Tue, Nov 27, 2012 at 11:47:44AM +0100, Juanjo wrote: I have some troubles with Plack::Handler::Starlet, in a frest install of Centos 6.3 X64 on a esx5.1 host Update system and installed prerequisites (gcc, make, CPAM, YAML...) You probably want to grab the Starlet-0.16.tar.gz tarball off of CPAN manually (using metacpan.org or something) and then tar zxvf Starlet-0.16.tar.gz; perl Makefile.PL; make test; prove -lv t/05server-header.t and see if it gives you more information about what's happening. If there's nothing useful, you may want to diag() out the $port in that test and pause the test and make sure the test server is actually starting. -kevin Update to CPAN v19800 # cpan cpan install CPAN cpan reload CPAN cpan
Re: [rt-users] How to name a custom field?
On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote:
I'm using REST API to create a ticket. And see that I can pass
CF_CustomFieldField:
FieldValue to create custom field for that new ticket. However,
when I pass
Actually, you want CF.{EmailAddress} or the old old style of
CF-EmailAddress. I'm not aware of CF_EmailAddress being valid in any
part of RT. If you found this documented on the wiki, I'd appreciate
it if you fixed the documentation there.
CF.{EmailAddress}: qcxh...@gmail.com
Above line is included in the post data, and RT still tells me EmailAddress
is an invalid custom field name.
-kevin
CF_EmailAddress: [1]tes...@company.com as the part of post data,
my company's RT tell me
EmailAddress is not valid. I searched from Internet and no document
has more detail about
this. Please give me guide. Thanks!
We're hiring! http://bestpractical.com/jobs
--
A Python developer living in Beijing
http://about.me
We're hiring! http://bestpractical.com/jobs
