On Wed, Nov 28, 2012 at 08:48:02AM -0500, testwreq wreq wrote: > Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on > centosos and ubuntu > respectively. We need to import open tickets from 3.8.2 and export them > into 4.0.8. Are there > any scripts in the upgrade that can be pulled to do this?
Nope. Please see my earlier reply to Tim Gustafson. -kevin > On Tue, Nov 27, 2012 at 9:40 PM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote: > > We have a similar situation where we want to import our open tickets > from the current > 3.8.2 > > sytem to the new 4.0.8 installation. Is there a script that can help > do that? > > That sounds like you want a simple upgrade. > Have you reviewed the upgrading process documentation? > It's covered in the README and UPGRADING-4.0 available from here > [2]http://bestpractical.com/rt/docs/latest/ > > and written about here > > [3]http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html
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