[rt-users] message body not shown in web interface

2012-12-11 Thread Marko Cupać 
Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction-Content()
in the template.

When i click on download/untitled in message history i see text of
original e-mail:

--
body lang=EN-US link=blue vlink=purple
div class=WordSection1
p class=MsoNormalDear Sir or Madam,o:p/o:p/p
p class=MsoNormalo:pnbsp;/o:p/p
p class=MsoNormalBlahblahblahblaho:p/o:p/p p
class=MsoNormalo:pnbsp;/o:p/p p class=MsoNormalS
Poštovanjem,o:p/o:p/p p class=MsoNormalo:pnbsp;/o:p/p
--

So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?

Thank youn in advance,

Marko

We're hiring! http://bestpractical.com/jobs

Re: [rt-users] message body not shown in web interface

2012-12-11 Thread Jim Brandt 

You don't mention your version of RT, but you might be running into this:

http://issues.bestpractical.com/Ticket/Display.html?id=21411

Setting PreferRichText = 1 is a partial workaround.


On 12/11/12 5:48 AM, Marko Cupać wrote:

Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction-Content()
in the template.

When i click on download/untitled in message history i see text of
original e-mail:

--
body lang=EN-US link=blue vlink=purple
div class=WordSection1
p class=MsoNormalDear Sir or Madam,o:p/o:p/p
p class=MsoNormalo:pnbsp;/o:p/p
p class=MsoNormalBlahblahblahblaho:p/o:p/p p
class=MsoNormalo:pnbsp;/o:p/p p class=MsoNormalS
Poštovanjem,o:p/o:p/p p class=MsoNormalo:pnbsp;/o:p/p
--

So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?

Thank youn in advance,

Marko

We're hiring! http://bestpractical.com/jobs



--


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[rt-users] Multi-tenant

2012-12-11 Thread CB 
Is it possible to set up RT 4 in a multi-tenant environment? Each tenant
would have their own domain name/look/queues/scrips etc without requiring a
separate RT install.

Cameron
attachment: winmail.dat
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[rt-users] Referring to CustomField by ID in TicketSQL

2012-12-11 Thread John Kelsh 
Hi All,

Is this possible? i.e. can a custom field value be selected by custom field id?

I want to use this to distinguish between two identically named custom fields.

Thanks,

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Re: [rt-users] Referring to CustomField by ID in TicketSQL

2012-12-11 Thread Kenneth Crocker 
Try giving those two Custom fields some sort of identifier, like a prefix
or suffix. Might help.


Kenn

On Tue, Dec 11, 2012 at 5:42 PM, John Kelsh jke...@netspot.com.au wrote:

 Hi All,

 Is this possible? i.e. can a custom field value be selected by custom
 field id?

 I want to use this to distinguish between two identically named custom
 fields.

 Thanks,
 
 We're hiring! http://bestpractical.com/jobs


We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Referring to CustomField by ID in TicketSQL

2012-12-11 Thread Thomas Sibley 
On 12/11/2012 05:42 PM, John Kelsh wrote:
 Hi All,
 
 Is this possible? i.e. can a custom field value be selected by custom field 
 id?
 
 I want to use this to distinguish between two identically named custom fields.

Have you tried it?

CF.42 = 'foo' works just fine.  So does 'CF.{42}'.  If your two CFs are
applied to different queues, you can also use the syntax:
'CF.QueueName.{CF Name}'


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Re: [rt-users] Referring to CustomField by ID in TicketSQL

2012-12-11 Thread John Kelsh 
Hi Thomas,

Thanks for the information.

I tried the obvious combinations, including the formats you suggested.

Do you know when this feature was introduced? I'm working on an older version 
of RT so it may not be implemented?

Thanks,

On 12/12/2012, at 1:49 PM, Thomas Sibley t...@bestpractical.com wrote:

 On 12/11/2012 05:42 PM, John Kelsh wrote:
 Hi All,
 
 Is this possible? i.e. can a custom field value be selected by custom field 
 id?
 
 I want to use this to distinguish between two identically named custom 
 fields.
 
 Have you tried it?
 
 CF.42 = 'foo' works just fine.  So does 'CF.{42}'.  If your two CFs are
 applied to different queues, you can also use the syntax:
 'CF.QueueName.{CF Name}'
 
 
 We're hiring! http://bestpractical.com/jobs


We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Referring to CustomField by ID in TicketSQL

2012-12-11 Thread Thomas Sibley 
On 12/11/2012 09:11 PM, John Kelsh wrote:
 Hi Thomas,
 
 Thanks for the information.
 
 I tried the obvious combinations, including the formats you
 suggested.
 
 Do you know when this feature was introduced? I'm working on an older
 version of RT so it may not be implemented?

I believe CF.{42} has been supported since RT 3.8.3.  What version are
you using?

We're hiring! http://bestpractical.com/jobs