Re: [rt-users] FW: RT 4.0.8 + Fedora 16 - Almost There
Hi Kevin, Thanks for your response. Looking at /etc/httpd/logs/error_log, I see this entry: [...] [error] [client ::1] File does not exist: /opt/rt4/share/html/favicon.ico This leads me to believe that something went wrong with the installation ls -l /opt/rt4/share/html/ drwxr-xr-x. 10 root bin 4096 Nov 27 16:33 Admin drwxr-xr-x. 3 root bin 4096 Nov 27 16:34 Approvals drwxr-xr-x. 4 root bin 4096 Nov 27 16:34 Articles -rw-r--r--. 1 root bin 2263 Nov 27 16:33 autohandler drwxr-xr-x. 3 root bin 4096 Nov 27 16:34 Dashboards -rw-r--r--. 1 root bin 2285 Nov 27 16:34 dhandler drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 Download drwxr-xr-x. 15 root bin 4096 Nov 27 16:33 Elements drwxr-xr-x. 4 root bin 4096 Nov 27 16:33 Helpers -rw-r--r--. 1 root bin 5163 Nov 27 16:33 index.html drwxr-xr-x. 3 root bin 4096 Nov 27 16:34 Install -rw-r--r--. 1 root bin 2231 Nov 27 16:33 l -rw-r--r--. 1 root bin 2188 Nov 27 16:33 l_unsafe drwxr-xr-x. 5 root bin 4096 Nov 27 16:34 m drwxr-xr-x. 9 root bin 4096 Nov 27 16:34 NoAuth drwxr-xr-x. 2 root bin 4096 Nov 27 16:34 Prefs drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 REST drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 Search drwxr-xr-x. 5 root bin 4096 Nov 27 16:33 SelfService drwxr-xr-x. 5 root bin 4096 Nov 27 16:33 Ticket drwxr-xr-x. 2 root bin 4096 Nov 27 16:34 Tools drwxr-xr-x. 2 root bin 4096 Nov 27 16:33 User drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 Widgets Does this look OK? Thanks in anticipation. Regards, Walid -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: quinta-feira, 29 de Novembro de 2012 16:52 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] FW: RT 4.0.8 + Fedora 16 - Almost There On Wed, Nov 28, 2012 at 01:56:18PM +, Walid Haider wrote: I have tried to follow the instructions in order to configure RT to work with Apache 2 + mod_perl but surely, I am missing some configuration and cannot figure out what it is. It's worth checking your error logs and possibly dialing Apache's error log up to debug if you think there are weird problems. You don't really need to make these two global changes Any help would be much appreciated. #DocumentRoot /var/www/html DocumentRoot /opt/rt4/share/html # # This should be changed to whatever you set DocumentRoot to. # #Directory /var/www/html Directory /opt/rt4/share/html Since you're setting DocumentRoot in your VirtualHost directive -kevin - Não foram detectados vírus nesta mensagem. Verificado por AVG - www.avg.com Versão: 2013.0.2793 / Base de dados de Vírus: 2629/5906 - Data de Lançamento: 11/19/12 A Base de dados de Vírus interna está desactualizada. We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT4 adjust column width(s)?
Am 14.12.2012 03:42, schrieb Thomas Sibley: On 12/13/2012 04:44 PM, Tony G Palomino wrote: Hi all, I'm looking for a way to manually specify a column width in search results. I'm running RT 4.0.5 at the moment. I have a search which displays fields in one long row (which is what I want). I don't mind if most of the fields wrap text, but it hurts my eyeballs when a date field wraps such as: 2012-13- 11 Poked around the list archives and the wiki, but didn't see this addressed. Any easy (or complicated) ways to force column widths? In your search Format, append /STYLE:width:12em to the column, like so: '__id__','__Subject__','__Due__/STYLE:width:12em','__Owner__' Obviously adjust 12em to the size you want. Support may vary between browsers for setting explicit widths on table cells. We're hiring! http://bestpractical.com/jobs Maybe this one also works for you: '__id__','__Subject__','__Due__/STYLE:white-space:nowrap','__Owner__' Chris We're hiring! http://bestpractical.com/jobs
[rt-users] Plugin install in RT4 / Debian Squeeze
Hello there, I have a RT4 system running on Debian Squueze, installed via Backports according to the install howto. So far, everything works fine, but when it comes to plugins, the hassle begins. I tried to get several plugins to work without success. As an example, I will focus on the Calendar plugin here. I installed the plugin via perl makefile.pl, make, make install which worked fine. The installation routine asked me for the path to RT.pm. which in my case was /usr/share/request-tracker4/lib. After adding # Plugins Set(@Plugins,(qw(RTx::Calendar))); # Calendar Plugin Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); in a separate file in RT_SiteConfig.d and updating via update-rt-siteconfig-4 and restarting Apache, the Calendar plugin was loaded and could be chosen in the frontend. The problem begins now: As soon as chosen to being displayed, in the frontend an error occures: An internal RT error has occurred. Your administrator can find more details in RT's log files Well, the log says [error]: could not find component for path 'MyCalendar' (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209) and now I'm stuck as the accprding line says nothing to me. Has anybody dealed with the same issue? Thanks in advance and kind regards, Patrick We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Plugin install in RT4 / Debian Squeeze
Hallo again, it seems I've written to early. The rights of the plugins html files were set to 0700 so that the Apache could not read them. I'll now test the whole thing. Sorry for any inconviniences, Patrick Am 14.12.2012 17:01, schrieb Patrick G. Stoesser: [...] An internal RT error has occurred. Your administrator can find more details in RT's log files Well, the log says [error]: could not find component for path 'MyCalendar' (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209) and now I'm stuck as the accprding line says nothing to me. Has anybody dealed with the same issue? We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Plugin install in RT4 / Debian Squeeze
On Fri, Dec 14, 2012 at 05:01:17PM +0100, Patrick G. Stoesser wrote: Hello there, I have a RT4 system running on Debian Squueze, installed via Backports according to the install howto. So far, everything works fine, but when it comes to plugins, the hassle begins. I tried to get several plugins to work without success. As an example, I will focus on the Calendar plugin here. I installed the plugin via perl makefile.pl, make, make install which worked fine. The installation routine asked me for the path to RT.pm. which in my case was /usr/share/request-tracker4/lib. After adding # Plugins Set(@Plugins,(qw(RTx::Calendar))); # Calendar Plugin Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); in a separate file in RT_SiteConfig.d and updating via update-rt-siteconfig-4 and restarting Apache, the Calendar plugin was loaded and could be chosen in the frontend. The problem begins now: As soon as chosen to being displayed, in the frontend an error occures: An internal RT error has occurred. Your administrator can find more details in RT's log files Well, the log says [error]: could not find component for path 'MyCalendar' (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209) and now I'm stuck as the accprding line says nothing to me. Has anybody dealed with the same issue? The local plugin path on Debian is /usr/local/share/request-tracker4/plugins. You may need to tweak the plugin Makefile.PL if it's not installing there. This is a weak area of the Debian packaging of RT (since we assume that you only install plugins from Debian packages). I'm not sure if it can be fixed in a generic way OTTOMH. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford signature.asc Description: Digital signature We're hiring! http://bestpractical.com/jobs
[rt-users] RT4 and Reportspam plugin
Hello again, has anybody managed to get the reportspam plugin runnung under RT4? Installation went fine, but in the frontend nothing is shown... Unfortunately, there is no documentation at all for this plugin - I searched google for almost an hour... Thanks for any ideas. Kind regards, Patrick We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT4 and Reportspam plugin
On Fri, Dec 14, 2012 at 9:07 PM, Patrick G. Stoesser li...@pgs-info.de wrote: Hello again, has anybody managed to get the reportspam plugin runnung under RT4? Installation went fine, but in the frontend nothing is shown... Unfortunately, there is no documentation at all for this plugin - I searched google for almost an hour... Thanks for any ideas. It was not upgraded for RT4 and it needs update as RT4's menu sub-system was completely rewriten. Besides menu everything else should just work. Take a look at other small examples that were upgraded for 4.0. Search for extensions with html/Callbacks/*/Elements/Tabs/Privileged file. Kind regards, Patrick We're hiring! http://bestpractical.com/jobs -- Best regards, Ruslan. We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Plugin install in RT4 / Debian Squeeze
On Fri, Dec 14, 2012 at 8:14 PM, Dominic Hargreaves dominic.hargrea...@it.ox.ac.uk wrote: On Fri, Dec 14, 2012 at 05:01:17PM +0100, Patrick G. Stoesser wrote: Hello there, I have a RT4 system running on Debian Squueze, installed via Backports according to the install howto. So far, everything works fine, but when it comes to plugins, the hassle begins. I tried to get several plugins to work without success. As an example, I will focus on the Calendar plugin here. I installed the plugin via perl makefile.pl, make, make install which worked fine. The installation routine asked me for the path to RT.pm. which in my case was /usr/share/request-tracker4/lib. After adding # Plugins Set(@Plugins,(qw(RTx::Calendar))); # Calendar Plugin Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); in a separate file in RT_SiteConfig.d and updating via update-rt-siteconfig-4 and restarting Apache, the Calendar plugin was loaded and could be chosen in the frontend. The problem begins now: As soon as chosen to being displayed, in the frontend an error occures: An internal RT error has occurred. Your administrator can find more details in RT's log files Well, the log says [error]: could not find component for path 'MyCalendar' (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209) and now I'm stuck as the accprding line says nothing to me. Has anybody dealed with the same issue? The local plugin path on Debian is /usr/local/share/request-tracker4/plugins. You may need to tweak the plugin Makefile.PL if it's not installing there. This is a weak area of the Debian packaging of RT (since we assume that you only install plugins from Debian packages). I'm not sure if it can be fixed in a generic way OTTOMH. In theory Module::Install::RTx should figure out correct path if you setup RTHOME env properly. If it's not the case then we should do something about that. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford We're hiring! http://bestpractical.com/jobs -- Best regards, Ruslan. We're hiring! http://bestpractical.com/jobs
