Re: [rt-users] Ready to roll?

2013-02-26 Thread John Buell 
Got 'em! Thanks!

-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de] 
Sent: Tuesday, February 26, 2013 12:54 AM
To: John Buell
Cc: rt-users@lists.bestpractical.com
Subject: Re: Ready to roll?

Don't forget the cronjobs:
https://github.com/bestpractical/rt/blob/stable/README#L190
https://github.com/bestpractical/rt/blob/stable/README#L198

Chris


Am 26.02.2013 01:09, schrieb John Buell:
 Ok, I have users set up, groups set up (company departments), queues 
 set up The RT box seems to be sending messages back and forth to our 
 main Exchange box with no trouble at all The RT web interface itself 
 is only viewable from within our network, but I don't personally see 
 that as a problem I JUST got the RT book today and implemented the 
 backups for MySQL (and copying a few .pm files) onto a removable USB 
 drive with no issue, and now scheduled that to run via cron every 
 night at midnight Are there any other last second gotchas I should 
 beware of before I unleash all of my users onto RT?
 
  
 
 And my two cents: This is a great product, and I'm glad I spent the 
 money on the ORA book. Thanks also to everyone on this list who has 
 responded to me so far, I'm really looking forward to putting RT to 
 good use!
 
  
 
 -John



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[rt-users] Code change causing load error Help!

2013-02-26 Thread Raymond Corbett 
Rt4/share/html/Elements/QuickCreate

The default owner is Meand  we wanted to change that to  nobody

Original code in file:

select type=select name=Owner
option value=%$session{'CurrentUser'}-id% 
selected=selected%|lMe//option
option value=%RT-Nobody-id%%loc('Nobody')%/option
/select

Tried changing to:

select type=select name=Owner
option value=%$session{'CurrentUser'}-id% %|lMe//option
option value=%RT-Nobody-id% selected=selected%loc('Nobody')%/option
/select


Deleted mason_data/obj/*  and restarted rt4 server

Error log:
[Tue Feb 26 14:52:02 2013] [error]: could not find component for path 'l'

Stack:
  [/n/software/linux/servers/rt4/share/html/Elements/QuickCreate:65]
  [/n/software/linux/servers/rt4/share/html/Widgets/TitleBox:56]
  [/n/software/linux/servers/rt4/share/html/Elements/QuickCreate:80]
  [/n/software/linux/servers/rt4/share/html/Elements/MyRT:95]
  [/n/software/linux/servers/rt4/share/html/index.html:78]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
  [/n/software/linux/servers/rt4/share/html/autohandler:53] 
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)


[ARC]http://www.arcproductions.com/

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.comhttp://www.arcproductions.com



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Re: [rt-users] Code change causing load error Help!

2013-02-26 Thread Emmanuel Lacour 
On Tue, Feb 26, 2013 at 03:01:46PM +, Raymond Corbett wrote:
option value=%$session{'CurrentUser'}-id% %|lMe//option
 

you're missing a /:

|/l



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[rt-users] Installing RT4.0 and RT 3.8 on same system

2013-02-26 Thread Ken Towne 
I am trying to install a version of RT4.0.10 and RT3.8.16 w/RTIR so that we
can evaluate which framework would work best with our team. I installed RT4
successfully but after following all the directiosn for RT3.8 I receive the
following error:

Wrong version of RT  found; need 3.8.* at /opt/rt3/bin/webmux.pl line
163.\nCompilation failed in require at (eval 218) line 1.\n
Action 'configtest' failed.

I've made sure to use separate databases for the two instances. RT4 is
installed to /opt/rt4 and RT3 is installed to /opt/rt3.

Any luck with having both versions running on the same machine?

-- 
- Ken



-- 
- Ken


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[rt-users] Apache error: Cannot allocate memory: fork: Unable to fork new process

2013-02-26 Thread Mª Eugenia Moreno 
Hi All,

I have configured RT with Apache2 and mod_perl2 but I am not able to see RT
site on the browser.

When I check apache log file I can see the following error:
[error] (12)Cannot allocate memory: fork: Unable to fork new process

I am running in a AWS micro instance with 600 MB of RAM.

Is not 600 MB enough RAM for RT?

Any suggestion would be very helpul,

Thanks a lot.


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Re: [rt-users] Code change causing load error Help!

2013-02-26 Thread Raymond Corbett 
Emmanuel thank you!

As Emmanuel pointed out I was missing a /

That fixed things up except now I have the owner field but no selections in the 
list, the Me and Nobody.

select type=select name=Owner
option value=%$session{'CurrentUser'}-id%|/lMe//option
option value=%RT-Nobody-id% selected=selected%loc('Nobody')%/option
/select

[cid:image002.png@01CE140D.81F376F0]


From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raymond Corbett
Sent: Tuesday, February 26, 2013 10:02 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Code change causing load error Help!

Rt4/share/html/Elements/QuickCreate

The default owner is Meand  we wanted to change that to  nobody

Original code in file:

select type=select name=Owner
option value=%$session{'CurrentUser'}-id% 
selected=selected%|lMe//option
option value=%RT-Nobody-id%%loc('Nobody')%/option
/select

Tried changing to:

select type=select name=Owner
option value=%$session{'CurrentUser'}-id% %|lMe//option
option value=%RT-Nobody-id% selected=selected%loc('Nobody')%/option
/select


Deleted mason_data/obj/*  and restarted rt4 server

Error log:
[Tue Feb 26 14:52:02 2013] [error]: could not find component for path 'l'

Stack:
  [/n/software/linux/servers/rt4/share/html/Elements/QuickCreate:65]
  [/n/software/linux/servers/rt4/share/html/Widgets/TitleBox:56]
  [/n/software/linux/servers/rt4/share/html/Elements/QuickCreate:80]
  [/n/software/linux/servers/rt4/share/html/Elements/MyRT:95]
  [/n/software/linux/servers/rt4/share/html/index.html:78]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
  [/n/software/linux/servers/rt4/share/html/autohandler:53] 
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)


[ARC]http://www.arcproductions.com/

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.comhttp://www.arcproductions.com



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Re: [rt-users] Code change causing load error Help!

2013-02-26 Thread Paul Tomblin 
On Tue, Feb 26, 2013 at 10:39 AM, Raymond Corbett 
raymond.corb...@arcproductions.com wrote:

 That fixed things up except now I have the owner field but no selections
 in the list, the Me and Nobody. 

 ** **

 select type=select name=Owner

 option value=%$session{'CurrentUser'}-id%|/lMe//option

 option value=%RT-Nobody-id%
 selected=selected%loc('Nobody')%/option

 /select


Those option value... should be option value


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[rt-users] Hash not found?

2013-02-26 Thread Robert Nesius 
After upgrading to 4.0.10, after authenticating RT is redirecting to:

http://server.domain.com/HASH(0xhexadecimal)

And the server is throwing a page not found error.  If I click Home or
just remove the Hash from the URL, everything is fine.

Quick google searches came up blank... anyone else seeing this?

-Rob


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Re: [rt-users] Hash not found?

2013-02-26 Thread Thomas Sibley 
On 02/26/2013 11:05 AM, Robert Nesius wrote:
 After upgrading to 4.0.10, after authenticating RT is redirecting to: 
 
 http://server.domain.com/HASH(0xhexadecimal) 
 
 And the server is throwing a page not found error.  If I click Home
 or just remove the Hash from the URL, everything is fine.  
 
 Quick google searches came up blank... anyone else seeing this? 

https://www.google.com/search?q=rt+login+hash



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