Re: [rt-users] CLI question
In case anyone is interested, I patched the 'rt' script to fix the problem:
# diff -u rt.old rt
--- rt.old 2013-08-14 20:46:23.0 +0200
+++ rt 2013-09-09 16:06:20.0 +0200
@@ -1698,6 +1698,8 @@
$mon = $month{$monstr} if exists $month{$monstr};
} elsif ( /(\d{4})-(\d\d)-(\d\d)\s+(\d\d):(\d\d):(\d\d)/ ) {
($yr, $mon, $day, $hr, $min, $sec) = ($1, $2-1, $3, $4, $5, $6);
+} elsif ( /(\d{4})-(\d\d)-(\d\d)\s+(\d\d):(\d\d)/ ) {
+($yr, $mon, $day, $hr, $min, $sec) = ($1, $2-1, $3, $4, $5, 0);
}
if ( $yr and defined $mon and $day and defined $hr and defined $sec ) {
return timelocal($sec,$min,$hr,$day,$mon,$yr);
Now the 'rt list' command works as expected.
Nathan
On Thu, Sep 5, 2013 at 4:40 PM, Nathan Cutler presnyprek...@gmail.com wrote:
I'm trying to use the 'rt' command line script. It's working, except
for an annoying error message:
$ rt list status='new'
Query:status='new'
Ticket Owner QueueAge Told Status Requestor Subject
Unknown date format in parsedate: '2011-09-30 13:44'
This Unknown date format error is written once for each line of output.
Reading the code, I can see that RT is expecting the date format to
include the seconds, yet in my case the seconds are missing.
I can patch the code to add :00 on the end, but I'm curious to hear
if others can reproduce this, or any ideas for a proper fix.
Thanks!
Nathan
[rt-users] example code to add button (or hyperlink) to ticket display?
Hi All, I've been hunting for some example code somewhere but haven't managed to find any. I want to (cleanly) add a button or hyperlink to Ticket/Display.html that links to (for example) http://www.example.xyz/something?id=ticketnumber If anyone can point me in the right direction I'd appreciate it. Oh, and I want to do it cleanly - which I think means using a Callback? Any assistance/advice much appreciated, B -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd b...@itss.co.tz +255 (0) 685 374780
Re: [rt-users] Dynamic choice of templates based on the value of a CF
In the past I ended up turning the templates into perl programs. I made all the decisions within the template and then built the output based on that logic. It wasn't very pretty (it was ugly, actually), but it worked flawlessly for years. Gotta be careful with maintenance on the templates, though, because a seemingly unrelated change in one part of the template sometimes was more related to other parts of the template than we thought. Gene On 9/6/2013 1:33 PM, Landon Stewart wrote: On 6 September 2013 11:55, Landon Stewart lstew...@iweb.com mailto:lstew...@iweb.com wrote: Actually I believe I found the answer which I'm going to try… I basically need a hybrid of these two because we also send different copies of templates depending on the language the customer prefers to be communicated with in. http://requesttracker.wikia.com/wiki/ForkTemplate http://requesttracker.wikia.com/wiki/ChooseTemplateByUserLang So - never mind my original post unless you have any information that's better than the two ones above. Well after trying and trying - none of this has worked because SetTemplate() is no longer a valid method for Conditions in RT 4.0.17 among other reasons. If anyone has any information on how to dynamically set the Template in a Scrip with RT 4.0.x I would greatly appreciate it! -- Landon Stewart :: lstew...@iweb.com mailto:lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
Re: [rt-users] Apache log RT usernames
Is it possible to log RT usernames in the apache access log in RT4? It looks like it was relatively simple to add in RT3, but I'm having no luck setting this up in RT4. Tried setting %ENV vars, and passing $r-notes between apache and RT while using custom apache logformats but no luck. any help or pointing in the right direction would be appreciated. Seems it should be something relatively simple but not able to find much on the web about this. Thanks.
Re: [rt-users] Inserting a user with mysql INSERT
The crickets and I poked around in other tables, trying to figure out which magic rows to insert to make RT fully recognize my inserted user, but I never got it to work. But there is a happy ending anyway: I took another working account, from some guy who quit probably 10 years ago, and re-purposed it into the account I needed. This worked just fine...and is probably what I should have done in the first place! -- Kendric Beachey -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Friday, September 06, 2013 2:56 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Inserting a user with mysql INSERT I need to create an account for a catch-all email address that will be sending requests to our RT from a separate workflow. No matter which user triggers the action, the email will appear to come from product.sup...@company.com. When I try to use the GUI to create the user, it fails...looking at the log file, it seems to be because it can't find an equivalent user in our company-wide Active Directory. (This is a useful thing to seed most user details...name, department, phone, etc. for *real* people.) I don't need all the details for this user, so I decided I'd be OK to have the user created without all the extra goodies, and went right to the mysql command line. insert into Users set Name='productsupport', EmailAddress='product.supp...@company.com'; This succeeded fine...I can see the row is in the database. But when I try to call up the user from the admin GUI, it says it can't find it. Are there other fields I should fill in? Are there actually other tables that need rows inserted too? -- Kendric Beachey CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
Re: [rt-users] Inserting a user with mysql INSERT
On Mon, Sep 09, 2013 at 08:26:15PM +, Beachey, Kendric wrote: The crickets and I poked around in other tables, trying to figure out which magic rows to insert to make RT fully recognize my inserted user, but I never got it to work. I suspect you forgot to temporarily disable this https://metacpan.org/source/TSIBLEY/RT-Authen-ExternalAuth-0.17/etc/RT_SiteConfig.pm#L65 But there is a happy ending anyway: I took another working account, from some guy who quit probably 10 years ago, and re-purposed it into the account I needed. This worked just fine...and is probably what I should have done in the first place! You'll have some weird results doing this, since any old tickets associated with that guy will now be associated with this user. -kevin pgpA5hw_xPYVX.pgp Description: PGP signature
Re: [rt-users] Result page not up to date after TransactionBatch scrips
On Wed, Sep 04, 2013 at 10:16:16AM +0200, Rafal Matera wrote: We use RT 4.0.13, We customized our installation by some scrips. Part of them have to work in TransactionBatch mode. One of the scrips changes the ticket owner on queue change. This is done by scrip working in mentioned TransactionBatch mode. When the queue is changed on Basics screen (Ticket/Modify.html), scrip is executed without a failure. The problem is that result page shows the OLD VALUE of the owner. Clicking Display or Basics again shows that owner was really changed by the scrip. I'm not surprised. In order to avoid problems with TransactionBatch scrips, the ticket is cloned and worked on. The ticket object in the page is not directly acted on by the Scrip. TransactionBatch scrips through the 3.6/3.8/4.0 series have been inconsistent about when it updates. I don't think there's ever been a guarantee that it will update the object and TransactionBatch scrips in general are too magical. Do you have any idea, how to force RT to show current values on result page ? Use one of the other callbacks in that page to reload the ticket object, $TicketObj-Load($TicketObj-Id); from the BeforeActionList callback or one of the others should be enough. -kevin pgplbIZVa8KYR.pgp Description: PGP signature
[rt-users] problem with PriorityAsString extension
Hi list, I've installed the RT::Extension::PriorityAsString extension into RT4.04 on Ubuntu 12.04 LTS. It does, as advertised, display priorities as strings, but also seems to make an unwanted change to the Edit Queue page. Before installing the extension, I get a normal input field into which I can type a number for starting and final priority: trtd align=rightPriority starts at:/tdtdinput name=InitialPriority value=17 size=5 //tdtd align=rightOver time, priority moves toward:/tdtdinput name=FinalPriority value=22 size=5 /br /spanemrequires running rt-crontool/em/span/td/tr After installing/configuring the extension, this is replaced by an option list containing one entry, which looks like an arrayref.: trtd align=rightPriority starts at:/tdtdselect class=select-priority name=InitialPriorityoption class=array#40;0x27250880#41; value= ARRAY#40;0x27250880#41;/option/select/tdtd align=rightOver time, priority moves toward:/tdtdselect class=select-priority name=FinalPriorityoption class=array#40;0x27250880#41; value= ARRAY#40;0x27250880#41;/option/selectbr /spanemrequires running rt-crontool/em/span/td/tr I would guess the extension has a misplaced '@' where there should be a '$'. Perl version is 5.14.2. This prevents me setting the priorities in new or existing queues. Any ideas on how to resolve it? TIA, rob
Re: [rt-users] problem with PriorityAsString extension
Hi, Show your config options for the extension and version. On Tue, Sep 10, 2013 at 9:42 AM, Rob Chanter rchan...@gmail.com wrote: Hi list, I've installed the RT::Extension::PriorityAsString extension into RT4.04 on Ubuntu 12.04 LTS. It does, as advertised, display priorities as strings, but also seems to make an unwanted change to the Edit Queue page. Before installing the extension, I get a normal input field into which I can type a number for starting and final priority: trtd align=rightPriority starts at:/tdtdinput name=InitialPriority value=17 size=5 //tdtd align=rightOver time, priority moves toward:/tdtdinput name=FinalPriority value=22 size=5 /br /spanemrequires running rt-crontool/em/span/td/tr After installing/configuring the extension, this is replaced by an option list containing one entry, which looks like an arrayref.: trtd align=rightPriority starts at:/tdtdselect class=select-priority name=InitialPriorityoption class=array#40;0x27250880#41; value= ARRAY#40;0x27250880#41;/option/select/tdtd align=rightOver time, priority moves toward:/tdtdselect class=select-priority name=FinalPriorityoption class=array#40;0x27250880#41; value= ARRAY#40;0x27250880#41;/option/selectbr /spanemrequires running rt-crontool/em/span/td/tr I would guess the extension has a misplaced '@' where there should be a '$'. Perl version is 5.14.2. This prevents me setting the priorities in new or existing queues. Any ideas on how to resolve it? TIA, rob -- Best regards, Ruslan.
