In the past I ended up turning the templates into perl programs. I made
all the decisions within the template and then built the output based on
that logic. It wasn't very pretty (it was ugly, actually), but it
worked flawlessly for years. Gotta be careful with maintenance on the
templates, though, because a seemingly unrelated change in one part of
the template sometimes was more related to other parts of the template
than we thought.
Gene
On 9/6/2013 1:33 PM, Landon Stewart wrote:
On 6 September 2013 11:55, Landon Stewart <lstew...@iweb.com
<mailto:lstew...@iweb.com>> wrote:
Actually I believe I found the answer which I'm going to try… I
basically need a hybrid of these two because we also send different
copies of templates depending on the language the customer prefers
to be communicated with in.
http://requesttracker.wikia.com/wiki/ForkTemplate
http://requesttracker.wikia.com/wiki/ChooseTemplateByUserLang
So - never mind my original post unless you have any information
that's better than the two ones above.
Well after trying and trying - none of this has worked because
SetTemplate() is no longer a valid method for Conditions in RT 4.0.17
among other reasons.
If anyone has any information on how to dynamically set the Template in
a Scrip with RT 4.0.x I would greatly appreciate it!
--
Landon Stewart :: lstew...@iweb.com <mailto:lstew...@iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
