[rt-users] Migration 4.08 to 4.2 : no style sheet
Hi, I’ve migrated RT 4.08 to 4.2 and no style sheet a used. Any idea ? Thanks for your help Horst Note Importante: Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit. Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way.
[rt-users] Different users with same email
Hi, I would like to know how different users can use the same email. In my company some users share the email addresses. Is there any option to allow different users to share the same email? Thanks! -- Este mensaje ha sido analizado en busca de virus y otros contenidos peligrosos,y se considera que está limpio.
[rt-users] My_LDAP AUTH FAILED error with ExternalAuth
I'm not very familiar with Linux or Perl and have mostly been following guides
that I can find from Google in getting RT set up for my company. I'm running a
Ubuntu 13.10 server with RT 4.2 and ExternalAuth (installed via CPAN) to
connect to Active Directory. I've run into roadblocks nearly every step of the
way but I feel like I'm almost there. I was able to log on with AD credentials
at one point (taking me to an error page first but I was logged in when
returning to the main page) but once I added the 'group' and 'group_attr'
settings, it's now not letting me log in.
Apache's error log when attempting to log in:
[10263] [Thu Nov 14 20:01:23 2013] [info]: My_LDAP AUTH FAILED: tamas.mccoy
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:289)
[10263] [Thu Nov 14 20:01:23 2013] [error]: FAILED LOGIN for tamas.mccoy from
192.168.1.68 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:814)
My RT_SiteConfig.pm:
Set( $rtname, 'McLendon Hardware');
Set( $Organization, 'corp.mclendons.com');
Set( $Timezone, 'US/Pacific');
Set( $WebDomain, 'snip');
Set( $WebPort, 80);
Set( $WebPath, '');
Set( $DatabasePassword, 'snip');
Set( $LogoLinkURL, 'snip');
Set( $LogToSyslog, 'debug');
Set(@Plugins, qw (
RT::Extension::MandatorySubject
RT::Authen::ExternalAuth
));
### ACTIVE DIRECTORY CONNECTION
Set($ExternalAuthPriority, [ 'My_LDAP' ]);
Set($ExternalInfoPriority, [ 'My_LDAP' ]);
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server'=> '192.168.100.215',
'user' => 'MCLENDONS/snip',
'pass' => 'snip',
'base' => 'dc=corp,dc=mclendons,dc=com',
'filter'=> '(objectClass=*)',
'd_filter' =>
'UserAccountControl:1.2.840.113556.1.4.803:=2',
'group' => 'CN=Domain
Users,CN=Users,DC=corp,DC=mclendons,DC=com',
'group_attr'=> 'memberOf',
'tls' => 0,
'ssl_version' => 3,
'net_ldap_args' => [version => 3, port => 3268 ],
#'group_scope' => 'base',
#'group_attr_value' => 'GROUP_ATTR_VALUE',
'attr_match_list' => [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' => {
'Name' => 'sAMAccountName',
'EmailAddress' => 'mail',
'Organization' => 'physicalDeliveryOfficeName',
'RealName' => 'cn',
'ExternalAuthId' => 'sAMAccountName',
'Gecos' => 'sAMAccountName',
'WorkPhone' => 'telephoneNumber',
'Address1' => 'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co'
},
},
} );
1;
Tamas McCoy
IT Assistant
McLendon Hardware, Inc.
tamas.mc...@mclendons.com
All email sent via the McLendon Hardware Email System is for business use
only.
Using this email system for any other purpose is strictly prohibited. This email
and any files transmitted with it are confidential and intended solely for the
use of the individual or entity to whom they are addressed.
If you are not the intended recipient you are notified that disclosing, copying,
distributing or taking any action in reliance on the contents of this
information
is strictly prohibited.
[rt-users] Permission question
I'd like to create a user account in RT3.8 with access to see all of the tickets in one queue. I don't want this user to receive any email. I've created the account and tried granting it AdminQueue, SeeQueue, Watch, WatchAsAdminCc permissions, but in all cases the user does not see any queue listed on the Home page and does not see any tickets listed if I manually load a correct search URL. Does anyone know specifically what permissions are required to see all of the tickets within a queue? Do I need to flush a cache somewhere?
[rt-users] Custom Fields in Dashboard Widgets
Hi all, I was wondering if someone could explain to me the procedure to have a custom field show up in the dashboard widgets (10 highest priority tickets I own & 10 newest unowned tickets specifically) or point me in the direction of the appropriate documentation? We use a custom field to keep track of the customer making the request for billing purposes as well as using it as a unofficial knowledge base of what has been done (by whom) at a customer site and how an issue was resolved. Thanks. Cheers, Shane
Re: [rt-users] automatically linking tickets together
The RT Ticket number is always in a mail-header most folks don't see. This scrip is just about exactly what you need: http://requesttracker.wikia.com/wiki/BounceMerge From: Piet Honkoop > > Hi, > > Starting situation: > > central RT4 ticketing system with a number of customers with own (other) > trouble ticket systems. > Many of those misbehave by sending too many mails where they molest the > subject in order to insert their own ticket id. > > What I want to do is based on their ticket id link those emails to the > initially created ticket within RT. > > What is the best way to do that given that the incoming mail does not > necessarily have an RT ticket number in the subject? > >
Re: [rt-users] Shredder location
Please excuse my ignorance... how do you make the file writable to the web server? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Shredder-location-tp45462p55823.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix
--no-verify-ssl worked! I added that to the aliases, rebuilt the aliases db, restarted postfix and viola! Case closed. The answer was right in the rt-mailgate documentation and I missed it. Instructions are best understood by those who already know how, I guess. closed -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT4-2-with-Ubuntu13-10-and-Postfix-tp55783p55822.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] RT4.0.7 bulk updater issue
Hi, Having recently updated to v4.0.7 from v3.6.7, my users have noticed a small but fundamental change in the way the bulk updater screen works for them. When they do more than one bulk update at once, ie without coming out of the bulk update screen, then the settings have been remembered from the previous update. If they don't notice this, or forget, they then apply the wrong update settings to the tickets. The old version did not exhibit this, but cleared all the settings as though coming in fresh each time. Is this a bug, or the expected way to work now ? Is there a quick fix/workaround for my users so they don't update the wrong tickets with the wrong settings ? Thanks, Gary -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT4-0-7-bulk-updater-issue-tp55821.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] automatically linking tickets together
Custom code; this is one of the reasons the REST interface exists. With it you can do anything. Have the mail transport deliver the email to a script that parses the mail and executes some REST calls, either directly or through a library. See the bottom of the page http://requesttracker.wikia.com/wiki/REST for a list of libraries you can use. > Piet, > > On 14/11/13 10:10, Piet Honkoop wrote: > >> central RT4 ticketing system with a number of customers with own (other) >> trouble ticket systems. >> Many of those misbehave by sending too many mails where they molest the >> subject in order to insert their own ticket id. >> >> What I want to do is based on their ticket id link those emails to the >> initially created ticket within RT. >> >> What is the best way to do that given that the incoming mail does not >> necessarily have an RT ticket number in the subject? > We have a similar problem. In our case the ticket number is usually in > the body of the e-mail, so perhaps picking that up is the way to go. > I've no idea how to implement that though! > > Regards, > Tony. This e-mail message is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient, or the person responsible to deliver it to the recipient, you are hereby advised that any dissemination, distribution or copying of this communication is prohibited. If you have received this e-mail in error, please notify the sender by return e-mail. Thank you.
Re: [rt-users] automatically linking tickets together
Piet, On 14/11/13 10:10, Piet Honkoop wrote: > central RT4 ticketing system with a number of customers with own (other) > trouble ticket systems. > Many of those misbehave by sending too many mails where they molest the > subject in order to insert their own ticket id. > > What I want to do is based on their ticket id link those emails to the > initially created ticket within RT. > > What is the best way to do that given that the incoming mail does not > necessarily have an RT ticket number in the subject? We have a similar problem. In our case the ticket number is usually in the body of the e-mail, so perhaps picking that up is the way to go. I've no idea how to implement that though! Regards, Tony. -- Tony Arnold,Tel: +44 (0) 161 275 6093 Head of IT Security,Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: tony.arn...@manchester.ac.uk
[rt-users] automatically linking tickets together
Hi, Starting situation: central RT4 ticketing system with a number of customers with own (other) trouble ticket systems. Many of those misbehave by sending too many mails where they molest the subject in order to insert their own ticket id. What I want to do is based on their ticket id link those emails to the initially created ticket within RT. What is the best way to do that given that the incoming mail does not necessarily have an RT ticket number in the subject? Thanks! -- Piet -- Dit bericht is gescanned op virussen en andere gevaarlijke inhoud door MailScanner en lijkt schoon te zijn.
Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix
Read the mailgate documentation (options ca-file path and no-verify-ssl): http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Chris Am 13.11.2013 18:03, schrieb mmahoney: > Landon, I apologize but those instructions are a bit over my head and I don't > understand them. > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/RT4-2-with-Ubuntu13-10-and-Postfix-tp55783p55798.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. >
