[rt-users] LDAP ExternalAuth - User Aliases
Hello, we have a setup where we're using RT with ExternalAuth to authenticate against an existing user database in LDAP, with auto-creating users when they first log in. We pull the uid as well as the e-mail address from LDAP. Now, we need to be able to somehow support multiple users with the same email address. That is, we have several people, say Alice, Bob and Pete, each logging in to their computer with their own login. But they share one common mailbox - departme...@company.com - through IMAP. These people should be able to log in to RT each with their personal login, which should be an 'Alias' to a RT user 'department1' with mail address 'departme...@company.com'. So no matter who logs in, he/she can see all tickets created by Alice, Bob or Pete. Is something like this possible? Thanks, Andreas -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Forwarded messages is missing
Hi, Help me with forwarding ticket. When i try forward ticket with attachments email arrived with missing files. RT lost attachment file name and mime type. All no jpg files send with 'none' name and mime type 'text/plain'. But in the web show the source ticket with correct attached file name and mime types. -- Best regards, Arkady Glazov http://globster.ru -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Custom Field base on another Custom Field
Afternoon All, I know this isnt a question as such but I just came across a weird thing in RT3 with Custom Fields and then managed to solve it myself, so thought i'd post it on here in case anyone else gets the same problem. Example (fake entries): A custom field called Top Level and one called Category. *Top Level options:* Active Directory Printers Hardware *Category options* Password reset Wont Print Installation New User Needs Drivers Profile Issue New Server Permissions I then set the categories are based on option in the Category custom field to the Top Level custom field and set the category column, so the custom field page looked like below: http://requesttracker.8502.n7.nabble.com/file/n57218/Fileds.png Then if, for example, I chose Active Directory from the Top Level field, the Category would show like below when i go to select it: *Active Directory* Password Reset *Active Directory* New User *Active Directory* Profile Issue *Active Directory* Permissions Obviously very irritating. The way i got round this was to go into the config of the Category custom field, and the categories that come under Active Directory i set the Sort Order column to 1, for those under Printers i set to 2, and those under Hardware i set to 3. This made the custom field display as below: *Active Directory* Password Reset New User Profile Issue Permissions So, when creating a custom field and basing it on another one, unless you want it to display in a really stupid way, setting the options under each category to the same sort order fixes it. Hope this helps. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Custom-Field-base-on-another-Custom-Field-tp57218.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Create user Issue
Hi, I am new to rt, Could anybody help me to how to create user and how to login with it. Thanks, Vinod. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Forwarded messages is missing
On Tue, 2014-04-15 at 14:34 +0400, Arkady Glazov wrote: Help me with forwarding ticket. When i try forward ticket with attachments email arrived with missing files. RT lost attachment file name and mime type. All no jpg files send with 'none' name and mime type 'text/plain'. But in the web show the source ticket with correct attached file name and mime types. Please specify your version of RT. - Alex -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Custom Field base on another Custom Field
On Tue, Apr 15, 2014 at 05:04:50AM -0700, tcamish wrote: I know this isnt a question as such but I just came across a weird thing in RT3 with Custom Fields and then managed to solve it myself, so thought i'd post it on here in case anyone else gets the same problem. Just a reminder that no version of RT 3 is currently supported http://www.bestpractical.com/rt/release-policy.html So, when creating a custom field and basing it on another one, unless you want it to display in a really stupid way, setting the options under each category to the same sort order fixes it. Looks like a bug already exists about this with more information. http://issues.bestpractical.com/Ticket/Display.html?id=16337 -kevin pgpGdvEE6iGz5.pgp Description: PGP signature -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] RTIR Outbound Mail Error
On Mon, Apr 14, 2014 at 08:19:49PM -0700, Alex wrote: I've managed to successfully configure my RT-IR system and SendMail system for local use only (they are on the same machine). I am facing a problem in which if I create a ticket within the RT-IR system, it will send a mail to all the involved parties however, if I try to create a ticket via email, it doesn't get registered as a ticket in the RT-IR system. I have already installed the CommandByMail plugin and made all necessary configurations to the RT_SiteConfig.pm and /etc/aliases files. I have no problem receiving mail from the RT-IR system. My mail.log file shows no errors either. It says the mail has been sent. However the RT-IR system isn't receiving it. Your help and guidance is much appreciated. Sorry about this. I'm new to the system. Please and thanks!! Your subject says outbound email, but your mail talks about creating a ticket via email, which implies inbound email. CommandByMail is *not* required to create tickets by email. Please clarify what your problem is and tell the list how you've configured RT and rt-mailgate to receive email. -kevin pgpQQTdMsgcWV.pgp Description: PGP signature -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Forwarded messages is missing
I use last version RT. 4.2.3 with mod_perl and PostgreSQL -- Best regards, Arkady Glazov http://globster.ru 2014-04-15 19:27 GMT+04:00 Alex Vandiver ale...@bestpractical.com: On Tue, 2014-04-15 at 14:34 +0400, Arkady Glazov wrote: Help me with forwarding ticket. When i try forward ticket with attachments email arrived with missing files. RT lost attachment file name and mime type. All no jpg files send with 'none' name and mime type 'text/plain'. But in the web show the source ticket with correct attached file name and mime types. Please specify your version of RT. - Alex -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Missed ticket hits in search
[ Yes, I know RT 3.8 is EOL :) ] One of our RT instances is still running RT 3.8.17. A colleague reported, and I confirmed carefully with my own eyes, that a search is missing tickets it should be finding. Content LIKE '34.100.108.26' AND Created '2014-04-01' AND Queue = 'HJLAM' This returns 2 results. There are at least 2 other tickets that match all 3 items in the search criteria and are not part of the RT search results. Has anyone seen this before? Are there known oddities? The RT instance is using MySQL. Any suggestions? Thanks, Jeff -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Missed ticket hits in search
On Tue, 2014-04-15 at 14:17 -0400, Jeff Blaine wrote: Has anyone seen this before? Are there known oddities? The RT instance is using MySQL. If you're using 3.8, you're using the database's LIKE operator on the Content column. RT sometimes stores data, even plain-text data, with a content-encoding, however, meaning that the explicit string 34.100.108.26 doesn't appear in the Content column, but in the _decoded_ content. My guess is that if you look at the contents of the Attachments table for the other two transactions that should match, you'll find they have a ContentEncoding. RT 4.0's full-text search doesn't have this problem, since it decodes the content before indexing. - Alex -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] RTIR Outbound Mail Error
Hi Kevin, Sorry for not being clear. I'm a complete newbie at this. This is my complete /etc/aliases file # See man 5 aliases for format postmaster:root general: |/opt/rt4/bin/rt-mailgate --queue 'General' --action correspond --url https://umrt2.com/; general-comment: |/opt/rt4/bin/rt-mailgate --queue 'General' --action comment --url https://umrt2.com/; DDoS: |/opt/rt4/bin/rt-mailgate --queue 'DDoS' --action correspond --url https://umrt2.com/; DDoS-comment: |/opt/rt4/bin/rt-mailgate --queue 'DDoS' --action comment --url https://umrt2.com/; These are my settings in my RT_SiteConfig.pm file Set( $rtname, 'umrt2.com'); Set( $Organization, 'umrt2.com'); Set( $Timezone, 'Asia/Kuala_Lumpur'); Set( $WebDomain, 'umrt2.com'); Set( $WebPort, 443); Set( $WebPath, ''); Set( $DatabasePassword, 'password'); Set( @Plugins, 'RT::IR', RT::Extension::CommandByMail); Set( @MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); Set( $SendmailPath, /usr/sbin/sendmail); Set( $SendmailArguments, -oi -t); Set( $MyTicketsLength, 20); Set ($WebExternalAuto, 1); When I attempt to send it to gene...@umrt2.com, I get an EX_TEMPFAIL in my mail.log Is there any other information I can give to you? Sorry and thanks again! Best regards, Alex -- View this message in context: http://requesttracker.8502.n7.nabble.com/RTIR-Outbound-Mail-Error-tp57214p57227.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
