[rt-users] local directory customization ignored for ShowSummary ?
Hello, I assumed that any file in the correct place in the local directory would override the original file. Am I wrong? For example, I wanted to make some cosmetic change in the way the summary of a ticket is displayed in Display.html. I created the new directory path /opt/rt4/local/share/html/Ticket/Elements/ and copied there the original file /opt/rt4/share/html/Ticket/Elements/ShowSummary. Made my change, cleared the mason cache, restarted apache and the changes are just ignored. I know this is the right file I need to modify since the changes I make directly in the original file work as espected. I even tried in DevelMode without success. I have used the local directory several time before and ShowSummary is the first file I can't seem to override. Is that normal. Thanks, Arnaud -- Arnaud Abélard (jabber: arnaud.abel...@univ-nantes.fr) Administrateur Système - Responsable Services Web Direction des Systèmes d'Informations Université de Nantes - ne pas utiliser: trapem...@univ-nantes.fr
Re: [rt-users] Set priority - On queue change
Yep, Simply write a scrip that triggers On Queue change to set the priority. You can even have a different scrip for each Queue to set the priority to different levels. Kenn On Wed, Feb 11, 2015 at 5:53 AM, globo michael.obr...@globoforce.com wrote: Hi , Is there a way to make sure someone changes the priority from 0 on queue change I have three queues and all the tickets come into one queue first and then are assigned out to the different queues. I would like to make sure people set a priority before first before assigning the ticket out Any help or ideas much much appreciated -- View this message in context: http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Set priority - On queue change
Hi , Is there a way to make sure someone changes the priority from 0 on queue change I have three queues and all the tickets come into one queue first and then are assigned out to the different queues. I would like to make sure people set a priority before first before assigning the ticket out Any help or ideas much much appreciated -- View this message in context: http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
