Re: [rt-users] Custom Fields

[Landon Stewart]

On Mar 24, 2015, at 2:10 PM, Bryon Baker  wrote:
> 
> Sorry I did not explain this very well.
> 
> The area I would like to use the custom field in is the Calculate section of 
> the graphing tool.
> 
> Also I am using version 4.2.3

A!  Well ya got me there.  I don't know.  I checked mine (4.2.9) and it's 
not available, only date fields that you are probably already seeing listed as 
well.

Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932



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Re: [rt-users] Custom Fields

[Bryon Baker]

Sorry I did not explain this very well.

The area I would like to use the custom field in is the Calculate section of 
the graphing tool.

Also I am using version 4.2.3

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"

From: Landon Stewart [mailto:lstew...@iweb.com]
Sent: Tuesday, March 24, 2015 2:57 PM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Custom Fields

On Mar 24, 2015, at 11:49 AM, Bryon Baker 
mailto:bba...@copesan.com>> wrote:

Hello all
Can custom fields be used in graphs?  If so can someone point me in the 
direction of some article explaining how?

Yes.  Before version 4.2 you perform a search and make sure to select the 
"Queue" as part of the query so the queue specific CFs are loaded.  Once that 
is done you click "Chart" on the upper right.  You can then use the dropdown 
for "Show chart grouped by" to select any field including custom fields.

In 4.2 however you can graph by multiple custom fields at once.

Example:
[cid:image001.png@01D0664D.13B3F4A0]

Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

[rt-users] mod_fastcgi hangs

[Joseph Mays]

Running mod_fastcgi under apache 2.4 on FreeBSD 10.1. I believe it’s 
successfully calling mod_fastcgi now, but in the browser it just hangs. Here’s 
what I get in the logs when try to pull an info.php from the website

[Tue Mar 24 16:58:45.988597 2015] [:error] [pid 86182] [client 
216.24.33.245:65013] FastCGI: comm with server "/usr/local/sbin/rt-server.fcgi" 
aborted: idle timeout (300 sec)
[Tue Mar 24 16:58:45.989641 2015] [:error] [pid 86182] [client 
216.24.33.245:65013] FastCGI: incomplete headers (0 bytes) received from server 
"/usr/local/sbin/rt-server.fcgi"
216.24.33.245 - - [24/Mar/2015:16:53:45 -0400] "GET /info.php HTTP/1.1" 500 538

Here’s the vhost config I’m running under.

FastCgiServer /usr/local/sbin/rt-server.fcgi -processes 5 -idle-timeout 300


ServerAdmin webmas...@tickets.win.net
DocumentRoot "/usr/local/www/apache24/data/rt42"
ServerName tickets.win.net
ErrorLog "/var/log/tickets.win.net-8080-error_log"
CustomLog "/var/log/tickets.win.net-8080-access_log" common
ScriptAlias / /usr/local/sbin/rt-server.fcgi/

AllowOverride None
Require all granted


AllowOverride None
Require all granted


AllowOverride None
Require all granted


AllowOverride None
Require all granted
Options +ExecCGI
AddHandler fastcgi-script fcgi

Re: [rt-users] Custom Fields

[Landon Stewart]

On Mar 24, 2015, at 11:49 AM, Bryon Baker  wrote:
> 
> Hello all
> Can custom fields be used in graphs?  If so can someone point me in the 
> direction of some article explaining how?

Yes.  Before version 4.2 you perform a search and make sure to select the 
"Queue" as part of the query so the queue specific CFs are loaded.  Once that 
is done you click "Chart" on the upper right.  You can then use the dropdown 
for "Show chart grouped by" to select any field including custom fields.

In 4.2 however you can graph by multiple custom fields at once.

Example:


Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932



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[rt-users] Custom Fields

[Bryon Baker]

Hello all
Can custom fields be used in graphs?  If so can someone point me in the 
direction of some article explaining how?

Thanks for all the help.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"

[rt-users] Is there a way to include attachments from $Tickets{"TOP"} when using RT::Action::CreateTickets ?

[Landon Stewart]

Hello,

I'm using RT::Action::CreateTickets to create a ticket with the contents of a 
template.  In the template I'm using 
"{$Tickets{"TOP"}->Transactions->First->Content}" in the 'Content:' of the 
ticket which is working.

Is there a way to include all attachments that might be present on that 
transaction as well?  I've found the example code for including ticket history 
in another ticket but it doesn't really apply because I'm creating the ticket 
with a template using RT::Action::CreateTickets.

I suppose if there's no way I'll have to abandon the use of 
RT::Action::CreateTickets and write a custom action module more similar to the 
example code I found.

Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932



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Re: [rt-users] blank outgoing emails still in RT 4.2.10

[Christian Loos]

Hi,

you just have to read the release notes [1] or upgrading documentation
[2], it's described in both.

Chris

[1] https://www.bestpractical.com/release-notes/rt/4.2.10
[2]
https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html#UPGRADING-FROM-4.2.9-AND-EARLIER

Am 24.03.2015 um 09:21 schrieb Eierschmalz, Bernhard:
> Hello,
> 
> we had problems with empty outgoing mails from RT. Searching in our log 
> files, I found the same error as  had. I found this mail 
> below and thought the problem would be solved in RT 4.2.10
> 
> Now we have RT 4.2.10 but we still have the same problem. Customers receive 
> an empty mail and in the log files I can find the following:
>   [error]: Failed to downgrade HTML to plain text: Can't call method 
> "content" on an undefined value at 
> /usr/local/share/perl/5.18.2/HTML/FormatText/WithLinks/AndTables.pm line 217.
>   [...]
> 
> Now I switched to HTML template and found out that now the outgoing mails are 
> OK. But the error messages in the log files are still there.
> Should I care about this? When will there be a final solution?
> 
> 
> Best regards
> Bernhard

[rt-users] blank outgoing emails still in RT 4.2.10

[Eierschmalz, Bernhard]

Hello,

we had problems with empty outgoing mails from RT. Searching in our log files, 
I found the same error as  had. I found this mail below and 
thought the problem would be solved in RT 4.2.10

Now we have RT 4.2.10 but we still have the same problem. Customers receive an 
empty mail and in the log files I can find the following:
[error]: Failed to downgrade HTML to plain text: Can't call method 
"content" on an undefined value at 
/usr/local/share/perl/5.18.2/HTML/FormatText/WithLinks/AndTables.pm line 217.
[...]

Now I switched to HTML template and found out that now the outgoing mails are 
OK. But the error messages in the log files are still there.
Should I care about this? When will there be a final solution?


Best regards
Bernhard



-Ursprüngliche Nachricht-
Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von 
Alex Vandiver
Gesendet: Donnerstag, 29. Januar 2015 20:50
An: juniorsa
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] RT 4.2.8 reply emails go out blank

On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa 
wrote:
> On certain email replies the mail arrives blank to the recipient.

This is caused by failure of the HTML -> Text rendering engine.  It triggers on 
email (or comments/correspondence) which need to be embedded into plain-text 
templates; the most common failing case is HTML that includes tables.

We're testing a branch (4.2/html-external-formatter) which we expect to be in 
4.2.10; it addresses the problem by adding an optional dependency
(HTML::FormatExternal) which uses an external text-only browser (such as w3m or 
elinks) to render the HTML to text.

 - Alex

[rt-users] Issue with Users Creation

[Manish Nene]

Hi,

I'm using RT version 3.8 on CentOS 6.6. My configuration
(RT_SiteConfig.pm) looks like this -->
https://gist.github.com/anonymous/c1c0c3bd08ffd6be0c49

I'm facing an issue with User Creation, I get an message "Could not set
user info" whenever I try to create an user manually.

Is there a different process to handle User creation? Or do I need to
modify any of the configuration parameters to facilitate User Creation?

Thanks,
- Manish.




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