[rt-users] Due dates
I installed rt4.4.0 When I configure queue, there is no place to input due dates. Instead there are fields "Starts" and "Due" which can be fill in a date such as "2016-04-15 00:00:00". I did a test creating a ticket, the due date is what I set in that fields. What I need is setting duedate such as 3 days after tickets created. I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues, But I need set different duedates for different queues. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Due-dates-tp61729.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
Your reply made me realize that I hadn't put that portlet on a dashboard or on RT at a Glance. I knew the issue was probably something easy that I didn't think of. I was able to put the portlet on the dashboard and it's working now. Thanks for your help! -- View this message in context: http://requesttracker.8502.n7.nabble.com/Installed-extension-not-working-tp61711p61728.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] search for 'this week'?
I created saved searches: "This Week's Tickets" = Created > 'Last Sunday' "Last Week's Tickets" = Created > 'Sunday Before Last' AND Created < 'Last Sunday' "Today's Tickets" = Created > 'Midnight' "Yesterday's Tickets" = Created > 'midnight 1 days ago' AND Created < 'midnight' adding from there, you should be able to modify for Resolved, Owned by Me, etc... --stephen On Thu, Apr 14, 2016 at 5:54 PM, Josh Tackitt wrote: > I'd like to add a saved search/chart that displays the # of tickets > Created 'this week' and the number of tickets Resolved 'this week'. > > Is such a thing possible? > > -Josh > > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 > > -- Stephen Dowdy - Systems Administrator - NCAR/RAL 303.497.2869 - sdo...@ucar.edu- http://www.ral.ucar.edu/~sdowdy/ - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] search for 'this week'?
I'd like to add a saved search/chart that displays the # of tickets Created 'this week' and the number of tickets Resolved 'this week'. Is such a thing possible? -Josh - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Setting Initial Ticket ID into a new installation
Hi Thiago, Perfect! You made my day! Thank you very very much! Atenciosamente, Eder Miranda http://www.unodata.com.br - Em 14 de Abr de 2016, em 20:16, Thiago Cristino dos Santos thiago.crist...@gmail.com escreveu: > Hi, > Try this : - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Setting Initial Ticket ID into a new installation
Hi, Try this : http://requesttracker.wikia.com/wiki/SetStartingId Enviado do meu iPhone > Em 14 de abr de 2016, às 17:07, UNODATA - Eder Miranda > escreveu: > > > Hi there, > > Greetings from São Paulo , Brazil. > > Do you happen to know how to set up the initial ticket ID into a new > installation? > > I don't want this new server starting with ID #1, since the oldest server > that crashed were #10.000 > > I'm using postgres / RT 4.4.0 > > With Best Regards, > > > Atenciosamente, > > Eder Miranda > http://www.unodata.com.br > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Setting Initial Ticket ID into a new installation
Hi there, Greetings from São Paulo , Brazil. Do you happen to know how to set up the initial ticket ID into a new installation? I don't want this new server starting with ID #1, since the oldest server that crashed were #10.000 I'm using postgres / RT 4.4.0 With Best Regards, Atenciosamente, Eder Miranda http://www.unodata.com.br - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
Le 14/04/2016 21:52, pelotek a écrit : > I've replaced it with > > Set( $HomepageComponents, [ qw(QuickCreate Quicksearch MyAdminQueues > MyCalendar MySupportQueues MyReminders RefreshHomepage Dashboards > SavedSearches FindUser) ] ); > > but MyCalendar still doesn't show up > where did you look for it? -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
I've replaced it with Set( $HomepageComponents, [ qw(QuickCreate Quicksearch MyAdminQueues MyCalendar MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches FindUser) ] ); but MyCalendar still doesn't show up -- View this message in context: http://requesttracker.8502.n7.nabble.com/Installed-extension-not-working-tp61711p61721.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
Le 14/04/2016 21:03, pelotek a écrit : > Set( $HomepageComponents, [qw(MyCalendar)] ); You must take the default value un RT_Config.pm, copy it here and *add* MyCalendar to it! -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
# Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this command: # # perl -c /path/to/your/etc/RT_SiteConfig.pm # # You must restart your webserver after making changes to this file. # You must install Plugins on your own, this is only an example # of the correct syntax to use when activating them: # Plugin( "RT::Extension::SLA" ); # Plugin( "RT::Authen::ExternalAuth" ); Plugin( 'RT::Extension::CustomField::HideEmptyValues' ); Plugin( 'RT::Extension::CustomFieldsOnUpdate' ); Plugin( 'RT::Extension::MergeUsers' ); Plugin( 'RT::Extension::QuickUpdate' ); Plugin( 'RT::Extension::ResetPassword' ); Plugin( 'RTx::Calendar' ); Set( $CommentAddress, '' ); Set( $CorrespondAddress, '' ); Set( $DatabaseHost, '' ); Set( $DatabaseName, '' ); Set( $DatabasePassword, '' ); Set( $DatabasePort, '' ); Set( $DatabaseRequireSSL, '' ); Set( $DatabaseType, '' ); Set( $DatabaseUser, '' ); Set( $HomepageComponents, [qw(MyCalendar)] ); Set( $Organization, '' ); Set( $OwnerEmail, '' ); Set( @ReferrerWhitelist, qw()); Set( $SendmailPath, '' ); Set( $WebDomain, '' ); Set( $WebPort, '' ); Set( $rtname, '' ); Set( $SendmailArguments, '' ); Set( $OwnerEmail, '' ); Set( $LogToFile, '' ); Set( $LogDir, '' ); Set( $LogToFileNamed, '' ); Set(%CustomFieldGroupings, 'RT::Ticket' => [ ] ); 1; -- View this message in context: http://requesttracker.8502.n7.nabble.com/Installed-extension-not-working-tp61711p61719.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] SSO
For RT 4.2 you're going to want to connect using the extension RT-Authen-ExternalAuthentication. The README for the extension should explain fairly well how to install and configure this feature. For RT 4.4 that extension is now baseline and only needs to be configured. -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Travis Slusher Sent: Thursday, April 14, 2016 3:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] SSO I haven't seen anything anywhere close to recent on this: How do I install Active Directory and SSO (single sign on) through Windows Authentication on a current RT 4.2 and Apache 2.4.6? Also will this work using the Standalone Perl interface? - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 ARDEN A Global Company Celebrating over 50 years of making your life more comfortable! This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus Server. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] SSO
I haven't seen anything anywhere close to recent on this: How do I install Active Directory and SSO (single sign on) through Windows Authentication on a current RT 4.2 and Apache 2.4.6? Also will this work using the Standalone Perl interface? - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
Le 14/04/2016 16:56, pelotek a écrit : > Hi Emmanuel, when I add that line to the RT_SiteConfig.pm, I get the message > "Invalid portlet Dashboards" after restarting the webserver. > copy/paste here you're config (without sensitive informations!) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
Hi Emmanuel, when I add that line to the RT_SiteConfig.pm, I get the message "Invalid portlet Dashboards" after restarting the webserver. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Installed-extension-not-working-tp61711p61715.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] [Solved] RE: Installing RT on Centos7
Le 12/04/2016 13:00, Yanni a écrit : > Emmanuel > > Your set of rpms sorted out my missing "File::Which" dependency. > > you're welcome :) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Save a Search in Assets
Le 14/04/2016 15:33, Stefan Krüger a écrit : > Hello, > > > > is there a possibility to save searches for assets like for tickets (so > that these searches could be used in dashboards)? > unfortunatly, no :( patches are welcome ;) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Installed extension not working
Le 14/04/2016 16:19, pelotek a écrit : > For the life of me, I can't figure out why RTx::Calendar is not showing up. > I have installed it with cpan, cleared the mason cache, added the Plugin(); > line, and restarted the web server. However, the extension is not showing > up in my GUI. Any ideas? > Did you added the component "MyCalendar" in $HomepageComponents. You should then be able to show display this calendar component in you're "RT at a glance" configuration or in a dashboard. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Installed extension not working
For the life of me, I can't figure out why RTx::Calendar is not showing up. I have installed it with cpan, cleared the mason cache, added the Plugin(); line, and restarted the web server. However, the extension is not showing up in my GUI. Any ideas? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Installed-extension-not-working-tp61711.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Alternative GUIs for RT?
Hi All, This is the plugin we made: https://github.com/docca/rt_cf_ajax This is against 3.8, so we hope someone would modify the code for 4.x Bests, Akos On Mon, Apr 4, 2016 at 11:57 AM, wrote: > Hi Gary, Vegard, Emmanuel, > > We are happy that you find these things interesting. Telling the truth we > wanted to make these functions public, but don't know the proper way. > > But now! We are creating one or two plugin of these functions in few weeks > (we are in middle of work, that's why it take so long), and we would upload > it somewhere to you to download. > > Vegard, we would be happy if you upload that to github or so, since we are > not git masters. :) > > Gary, we have stable version for 3.8., but if we have any useful version > for 4.x, I would ask for our programmers to provide those 4.x code as well, > and I would upload those if there is any. > > Hi Emmanuel, > I've just sent you the password, your username is d2. If you have any > questions, just let me know! > > > Bests, > > Ákos > > > > > > On Fri, Apr 1, 2016 at 8:01 AM, Vegard Vesterheim < > vegard.vesterh...@uninett.no> wrote: > >> On Thu, 31 Mar 2016 17:44:55 +0200 akos.to...@docca.hu wrote: >> >> > We don't know if our coding style and quality is okay for RT or not, >> and we >> > are not familiar how to share this plugins on github or so. So we use >> these >> > in house, but we could give you access to our test system, you can try >> it, >> > and if you find useful we could send you the code for 3.8 (and the 4.2 >> as >> > well but it is not in everyday use). >> >> This looks promising, with funtionality along the same lines that we >> have been contemplating. We would be very interested in having a look at >> the code, and also possibly finding a way to continue >> sharing/co-developing.this further. Please consider putting this on >> Github or a similar hosting service. >> >> - Vegard V - >> > > - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Save a Search in Assets
Hello, is there a possibility to save searches for assets like for tickets (so that these searches could be used in dashboards)? For example: Search all PC in a catalog named PC which are older than 3 years (customfield). Best regards Stefan Krüger - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
