Re: [rt-users] Clone/Copy User?

[Hossein Sepidnam via rt-users]

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On Friday, May 6, 2016 7:18 PM, Kris Jacobs  
wrote:
 

 Scenario:
User 'jsmith' was an executive director.  He has moved on & taken another job.
I have disabled his account & removed him from group memberships.

User 'bhollis' is a new employee in the executive director position - same 
Location, Phone Numbers, Custom Fields data as 'jsmith'.

Is there a way I can simply clone/copy 'jsmith' to a new user account for 
'bhollis' - without having to re-enter all the data for Location, Phone 
Numbers, Custom Fields, etc.?

Thanks!



Kris Jacobs
Network Administrator
Calhoun County IT Department
161 E Michigan Ave
Battle Creek, MI  49014
269.969.6813 w
269.282.4323 m



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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


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[rt-users] Clone/Copy User?

[Kris Jacobs]

Scenario:
User 'jsmith' was an executive director.  He has moved on & taken another job.
I have disabled his account & removed him from group memberships.

User 'bhollis' is a new employee in the executive director position - same 
Location, Phone Numbers, Custom Fields data as 'jsmith'.

Is there a way I can simply clone/copy 'jsmith' to a new user account for 
'bhollis' - without having to re-enter all the data for Location, Phone 
Numbers, Custom Fields, etc.?

Thanks!



Kris Jacobs
Network Administrator
Calhoun County IT Department
161 E Michigan Ave
Battle Creek, MI  49014
269.969.6813 w
269.282.4323 m



-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Custom role?

[Guadagnino Cristiano]

Shawn,
I'm sorry but I think I still need some help.

I disabled the single-member custom role and created a new 
multiple-member custom role.

I applied it to a queue, and then I entered the queue configuration and 
added myself as GroupManager on that queue.

After that, if I look at the tickets in that queue (both those 
pre-existing and those created afterwards) I see no user in the 
GroupManager field.

I would have expected to see my name as GroupManager.
How is this supposed to work?

Thank you in advance.
Cris



-Messaggio originale-
Da: Cristiano Guadagnino 
Inviato: Fri May 06 2016 08:51:52 GMT+0200 (CEST)
A: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] Custom role?

> Oh I see!
> So, a single-member custom role can only be configured per-ticket. I had
> hoped for something more "permanent", like the case with multi-member
> custom roles. It could be done with a script however, I think?
>
> Thank you Shawn for your reply, it has been enlightening!
>
> On a related note: how do you delete a custom role? I do not find
> anything in the UI (besides the ability to disable it), it doesn't even
> appear in the shredder 'object' plugin.
>
>
> Cris
>
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Custom role?

[Guadagnino Cristiano]

Oh I see!
So, a single-member custom role can only be configured per-ticket. I had 
hoped for something more "permanent", like the case with multi-member 
custom roles. It could be done with a script however, I think?

Thank you Shawn for your reply, it has been enlightening!

On a related note: how do you delete a custom role? I do not find 
anything in the UI (besides the ability to disable it), it doesn't even 
appear in the shredder 'object' plugin.


Cris



On 05/05/2016 23:20, Shawn Moore wrote:
> On 2016年5月5日 at 4:45:55, Guadagnino Cristiano 
> (guadagnino.cristi...@creval.it) wrote:
>> Hi all,
> Hi Cris,
>
>> I am trying to use the new "custom role" functionality in RT 4.4, but
>> I'm not sure I understand how it works.
>>   
>> I created the new "GroupManager" role and I assigned some queue
>> privileges to it.
>>   
>> The problem is: how am I supposed to assign the role to a user?
> You’ll first have to pick which queues the GroupManager role should be 
> applied to, just like you do for custom fields. Admin -> Custom Roles -> 
> GroupManager -> "Applies to" lets you select the queues.
>
> Then, when you’re creating or updating tickets in that queue, you’ll see 
> GroupMember alongside other People fields. It’ll be next to either 
> AdminCc/Cc/Requestor if it’s a multi-member role, or in this case, since it 
> sounds like a single-member role, alongside Owner.
>
> If it’s a multi-member role, you can also add members on the queue level by 
> going to Admin -> Queues -> (select your queue) -> Watchers, just like you 
> can for Cc and AdminCc.
>
>> Thank you in advance
>>   
>> Cris
> Thanks!
> Shawn
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016