[rt-users] How to sync translations?
I have my own spanish translation (which i uploaded today in launchpad). It's about 99% complete. But today i upgraded to 4.4.1 and lost my changes (i did backup it first). What method should i use to put my file back and know which new lines need translating, if any? Are all new strings at the bottom of the file? I tried using diff but since the line numbers in the comments changed it shows up too many changes. Perhaps some script-fu to ignore all lines with comments? -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-to-sync-translations-tp62234.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] Delegate permission to allow a group of users edit a queues autoreply template
Hi, Is it possible to delegate permissions to allow a group of users (i.e. queueA-admins) edit the autoreply content template for that queue only? I can get to a point where I can edit the template name but not the actual content. Thanks - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Default requestor for linked / child tickets
Le 26/07/2016 à 12:32, Reinhold Pescoller a écrit :
> Hi All,
>
> I have this question. Default rt sets for a new linked ticket (depend on
> or child ticket ) as requestor the requestor of the parent ticket. I
> would like to set the owner email address as requestor for the new child
> ticket.
>
> Where can I change this behavior?
>
use the following callback (example, untested):
rt/local/html/Callbacks/YourOrg/Ticket/Create.html/MassageClone
<%init>
$$Clone->{Requestors} = $CloneTicketObj->OwnerObj->EmailAddress;
<%args>
$ARGSRef => undef
$Clone => undef
$CloneTicketObj => undef
you have to customize it to your needs and add error checking (what if
there is no owner or if owner has no email address, ...)
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
[rt-users] Default requestor for linked / child tickets
Hi All, I have this question. Default rt sets for a new linked ticket (depend on or child ticket ) as requestor the requestor of the parent ticket. I would like to set the owner email address as requestor for the new child ticket. Where can I change this behavior? best regars - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
