Re: [rt-users] Outgoing HTML mail

[Jim Brandt]

Are you sending from RT with your message reply preference set to 
non-WYSIWYG (plain text)? If the content is text/plain, I think it's 
getting wrapped in pre tags. If you compose in the rich text editor, it 
should get set as text/html and come through and be interpreted as HTML.


On 8/10/16 9:34 AM, raymond.teunis...@kpn.com wrote:

Hi,



I’m currently trying to get my outgoing mail from RT 4.2.12 into html
format. This is my template:



*From: My dept name *

*RT-Attach-Message: yes*

*Content-Type: text/html*

* *

*   *

*
{$Transaction->Content(Type => 'text/html')}*

**

*  Met vriendelijke groet,*

*  **Raymond*

*  My Dept*

*  *

*  *

**



Now the signature works, and is shown correctly, but the text I’m
sending out through RT gets wrapped around these tags:



My ticket
content



This means that my signature is in the correct markup, but the main text
of the outgoing mail isn’t. Is there any way I can fix this?



Kind regards,

Raymond Teunissen

KPN



-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Outgoing HTML mail

[raymond.teunissen]

Hi,

I'm currently trying to get my outgoing mail from RT 4.2.12 into html format. 
This is my template:

From: My dept name 
RT-Attach-Message: yes
Content-Type: text/html


   
{$Transaction->Content(Type => 'text/html')}

  Met vriendelijke groet,
  Raymond
  My Dept

  


Now the signature works, and is shown correctly, but the text I'm sending out 
through RT gets wrapped around these tags:

My ticket 
content

This means that my signature is in the correct markup, but the main text of the 
outgoing mail isn't. Is there any way I can fix this?

Kind regards,
Raymond Teunissen
KPN
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016