Re: [rt-users] xml:rss ... missing
When I've installed it, I've found a lot of modules that can not / will not 'fixdeps' there way in. I'm not sure why, but grabbing the modules from cpan and installing the individual modules worked out fine. http://search.cpan.org/~shlomif/XML-RSS-1.49/lib/XML/RSS.pm -Matt On 11/06/2012 08:46 AM, testwreq wreq wrote: After running fixdeps, got an error: SOME DEPENDENCIES WERE MISSING. MASON missing dependencies: XML::RSS ...MISSING Can't locate XML/RSS.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl /rt/rt-4.0.8) make: *** [testdeps] Error 1 How should we install this dependency? Thanx in advance. We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Issue with Fetchmail
On 06/26/2012 11:19 AM, Borngunners wrote: I made the correction to your suggestion and RT seems to be fetching tickets from helpd...@health.umd.edu, but I get this message after looking into the log: root@helpdesks:/var/tmp/rt-4.0.5# tail .f /var/log/fetchmail.log tail: cannot open `.f' for reading: No such file or directory == /var/log/fetchmail.log == sh: 1: /opt/rt4/bin/mailgate: not found fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:2 of 8 (7944 octets) (log message incomplete) fetchmail: MDA returned nonzero status 127 fetchmail: not flushed sh: 1: /opt/rt4/bin/mailgate: not found fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:3 of 8 (85746 octets) (log message incomplete) fetchmail: error writing message text fetchmail: MDA error while fetching from helpd...@ticket.co.it@zimbra.ticket.co.it fetchmail: Query status=6 (IOERR) fetchmail: terminated with signal 15 Anyway that this message can be cleared. Thanks -Original Message- From: 20/20 Lab l...@pacbell.net To: Borngunners borngunn...@aol.com Cc: rt-users rt-users@lists.bestpractical.com Sent: Tue, Jun 26, 2012 12:15 pm Subject: Re: [rt-users] Issue with Fetchmail --snip-- fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*.***.***sh: 1: /opt/rt4/bin/mailgate: not found --snip-- Ok, your username is fixed and your authenticating correctly. However, its /opt/rt4/bin/rt-mailgate, not /opt/rt4/bin/mailgate. Just change that in your fetchmailrc file and you should be good to go. -Matt Still looks like fetchmail is trying to route your messeges through /opt/rt4/bin/mailgate. Somewhere in your fetchmailrc(s) you have /opt/rt4/bin/mailgate. It needs to be /opt/rt4/bin/*rt-*mailgate. altho, a not advisable, you could run 'sudo ln /opt/rt4/bin/rt-mailgate -s /opt/rt4/bin/mailgate' It'll create a link that fetchmail can follow. It wont fix the problem with your fetchmail, but it'll allow fetchmail to pipe your messages correctly. -Matt -Matt
Re: [rt-users] Issue with Fetchmail
--snip-- fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*.***.***sh: 1: /opt/rt4/bin/mailgate: not found --snip-- Ok, your username is fixed and your authenticating correctly. However, its /opt/rt4/bin/rt-mailgate, not /opt/rt4/bin/mailgate. Just change that in your fetchmailrc file and you should be good to go. -Matt
Re: [rt-users] Issue with Fetchmail
On 06/25/2012 11:31 AM, Borngunners wrote: Still having problems with fetchmail after migrating to RT 4.05 and wanted to use the fetchmail option to get email sent to our helpdesk system instead of users logging into rt to create a ticket... This is the log from running this command root@helpdesks:~# /etc/init.d/fetchmail debug-run /etc/init.d/fetchmail: Initiating debug run of system-wide fetchmail service... /etc/init.d/fetchmail: script will be run in debug mode, all output to forced to /etc/init.d/fetchmail: stdout. This is not enough to debug failures that only /etc/init.d/fetchmail: happen in daemon mode. /etc/init.d/fetchmail: You might want to direct output to a file, and tail -f it. /etc/init.d/fetchmail: Stopping the service... * Stopping mail retriever agent: [ OK ] /etc/init.d/fetchmail: exit status of service stop was: 0 /etc/init.d/fetchmail: RUNUSER is fetchmail /etc/init.d/fetchmail: OPTIONS would be -f /etc/fetchmailrc --pidfile /var/run/fetchmail/fetchmail.pid /etc/init.d/fetchmail: Starting service in nodetach mode, hit ^C (SIGINT/intr) to finish run... fetchmail: Old UID list from ticket.co.it: empty fetchmail: Scratch list of UIDs: empty fetchmail: starting fetchmail 6.3.21 daemon fetchmail: 6.3.21 querying ticket.co.it (protocol POP3) at Mon 25 Jun 2012 02:13:50 PM EDT: poll started fetchmail: Trying to connect to 128.8.222.167/110...connected. fetchmail: POP3 +OK zimbra.ticket.co.it Zimbra POP3 server ready fetchmail: POP3 CAPA fetchmail: POP3 +OK Capability list follows fetchmail: POP3 TOP fetchmail: POP3 USER fetchmail: POP3 UIDL fetchmail: POP3 STLS fetchmail: POP3 SASL PLAIN X-ZIMBRA fetchmail: POP3 EXPIRE 31 USER fetchmail: POP3 XOIP fetchmail: POP3 IMPLEMENTATION ZimbraInc fetchmail: POP3 . fetchmail: POP3 STLS fetchmail: POP3 +OK Begin TLS negotiation fetchmail: Certificate chain, from root to peer, starting at depth 3: fetchmail: Issuer Organization: GTE Corporation fetchmail: Issuer CommonName: GTE CyberTrust Global Root fetchmail: Subject CommonName: GTE CyberTrust Global Root fetchmail: Certificate at depth 2: fetchmail: Issuer Organization: GTE Corporation fetchmail: Issuer CommonName: GTE CyberTrust Global Root fetchmail: Subject CommonName: DigiCert High Assurance EV Root CA fetchmail: Certificate at depth 1: fetchmail: Issuer Organization: DigiCert Inc fetchmail: Issuer CommonName: DigiCert High Assurance EV Root CA fetchmail: Subject CommonName: DigiCert High Assurance CA-3 fetchmail: Server certificate: fetchmail: Issuer Organization: DigiCert Inc fetchmail: Issuer CommonName: DigiCert High Assurance CA-3 fetchmail: Subject CommonName: zimbra.ticket.co.it fetchmail: Subject Alternative Name: zimbra.ticket.co.it fetchmail: Server CommonName mismatch: zimbra.ticket.co.it != ticket.co.it fetchmail: ticket.co.it key fingerprint: 70:02:AF:9B:46:02:C1:12:F0:52:69:0D:EE:99:3A:EC fetchmail: Warning: the connection is insecure, continuing anyways. (Better use --sslcertck!) fetchmail: POP3 CAPA fetchmail: POP3 +OK Capability list follows fetchmail: POP3 TOP fetchmail: POP3 USER fetchmail: POP3 UIDL fetchmail: POP3 STLS fetchmail: POP3 SASL PLAIN X-ZIMBRA fetchmail: POP3 EXPIRE 31 USER fetchmail: POP3 XOIP fetchmail: POP3 IMPLEMENTATION ZimbraInc fetchmail: POP3 . fetchmail: ticket.co.it: upgrade to TLS succeeded. fetchmail: POP3 USER helpdesk fetchmail: POP3 +OK hello helpdesk, please enter your password Still looks like your using helpdesk and not helpd...@ticket.co.it
Re: [rt-users] Fetchmail AuthFail
On 06/22/2012 8:49 AM, Borngunners wrote:
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection is insecure, continuing anyways.
(Better use --sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ.html#R15
Please help
any chance of posting your fetchmailrc ? Most common problem with this
error is the lack of single quotes (') around the email address and
password.
-Matt
Re: [rt-users] Fetchmail AuthFail
Have you tried your full email address as your user name?
helpd...@ticket.co.it instead of just helpdesk most servers wont
auth without the full email address anymore.
-Matt
On 06/22/2012 2:22 PM, Borngunners wrote:
set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll mailserver.ticket.co.it protocol pop3 username helpdesk
password mda /usr/bin/rt-mailgate --queue general --action
correspond --$
-Original Message-
From: 20/20 Lab l...@pacbell.net
To: rt-users rt-users@lists.bestpractical.com
Sent: Fri, Jun 22, 2012 4:21 pm
Subject: Re: [rt-users] Fetchmail AuthFail
On 06/22/2012 8:49 AM, Borngunners wrote:
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection is insecure, continuing anyways.
(Better use --sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ.html#R15
Please help
any chance of posting your fetchmailrc ? Most common problem with
this error is the lack of single quotes (') around the email address
and password.
-Matt
Re: [rt-users] RT on Ubuntu 12
Sounds like you didnt finish the 'make fixdeps' part of the setup. Some items (the last time I installed from the tarball) will not / can not be installed that way. In which case it'll say in the last few lines about how it could not install 'Thing::subthing' then just head on over to cpan and install it manually. Looking at my server, it looks like DateTime, GD, prefork, and XML-RSS are the packages I had to manually install. Tho I'm not positive. On 06/21/2012 8:33 AM, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -Original Message- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users] RT on Ubuntu 12 sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] Cannot send emails
Set($SMTPFrom, 'supp...@mydomain.com'); Maybe? On 06/21/2012 1:34 AM, Scott Sjodin wrote: Josh, What are you using to retrieve mail? Fetchmail? what are you using to send mail? Postfix? some context would help with troubleshooting. On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins j...@prorivertech.com mailto:j...@prorivertech.com wrote: I have set both of the $CorrespondAddress and the $CommentAddress. But when I watch the mail logs I see: “2012-06-20 18:30:19.993009500 info msg 9789329: bytes 1040 from anonymous@. qp 19311 uid 48” Every email it sends is trying to be sent via anonymous@. Instead of supp...@mydomain.com mailto:supp...@mydomain.com. I have restarted apache and even restarted the server nothing seem to be working. I have tested sending emails via test scripts and they seem to be working just fine. Any ideas and where the anonymous@. setting might be? Thanks, /Josh
Re: [rt-users] RT on Ubuntu 12
As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it /should/ go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
--snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks.
Re: [rt-users] Notify by sms when new ticket is created
Most carriers support email to sms for free. Something along the lines of 8005551...@tmomail.com all you'd have to do is format your notification email to be stripped of html and (ideally) limited to the 160 char sms limit. Here's a wiki list of them http://en.wikipedia.org/wiki/List_of_SMS_gateways -Matt On 05/23/2012 2:56 PM, David Hollinger wrote: We would like to create a scrip for RT the sends out texts to both my supervisor and I when a ticket arrives afterhours. The text would have ticket #, ticket subject, requestor and a link to the ticket. Any ideas where to start with this? I haven't been able to find anything online regarding this particular setup *David Hollinger III* *IT Infrastructure Coordinator* *Handwriting Without Tears* *(301)263-2700 ext 285* *(402)430-3127*
Re: [rt-users] Notify by sms when new ticket is created
On 05/23/2012 4:26 PM, 20/20 Lab wrote: Most carriers support email to sms for free. Something along the lines of 8005551...@tmomail.com all you'd have to do is format your notification email to be stripped of html and (ideally) limited to the 160 char sms limit. Here's a wiki list of them http://en.wikipedia.org/wiki/List_of_SMS_gateways -Matt On 05/23/2012 2:56 PM, David Hollinger wrote: We would like to create a scrip for RT the sends out texts to both my supervisor and I when a ticket arrives afterhours. The text would have ticket #, ticket subject, requestor and a link to the ticket. Any ideas where to start with this? I haven't been able to find anything online regarding this particular setup *David Hollinger III* *IT Infrastructure Coordinator* *Handwriting Without Tears* *(301)263-2700 ext 285* *(402)430-3127* Of course, if your target doesnt have unlimited txt, it will charge them. :/
Re: [rt-users] fetchmail errors trying to retrieve from pop3
I think I saw something about this before.
/poll pop.example.com http://pop.example.com protocol pop3 username
'support' password 'nottelling' mda /root/rt-4.0.5/bin/rt-mailgate
--queue support --action correspond --url http://www.example.com; no keep/
If I remember correctly, it had to be single quotes (') and not doubles
() around the username and password.
and your server will auth without the full email as the username?
-Matt
On 04/26/2012 12:47 PM, Scott Sjodin wrote:
Hi rt-users!
So, I got my earlier Perl dependency woes worked out thanks to Stephen
Alexander on this board.
I've got RT 4.0.5 successfully installed and running on example.com
http://example.com (just the root, no /rt)
I'm trying to setup mail now. I've got an external pop3 server that
I'm attempting to use fetchmail to grab mail from and pipe it into RT.
Fetchmail is installed and running. I've verified that both
supp...@example.com mailto:supp...@example.com and
support-comm...@example.com mailto:support-comm...@example.com have
the correct credentials corresponding to my fetchmailrc file (which is
listed below).
When looking at my fetchmail logs, however, it shows the following errors:
/fetchmail: Authorization failure on support-comm...@example.com
mailto:support-comm...@example.com/
/fetchmail: Query status=3 (AUTHFAIL)/
/fetchmail: Authorization failure on supp...@example.com
mailto:supp...@example.com/
/sh: /root/rt-4.0.5/bin/rt-mailgate: Permission denied/
/fetchmail: MDA returned nonzero status 126/
/fetchmail: Query status=3 (AUTHFAIL)/
Any ideas? Thanks in advance.
/FETCHMAILRC/
/
/
/set daemon 60/
/set invisible/
/set no bouncemail/
/set no syslog/
/set logfile /var/log/fetchmail.log/
/
/
/#supp...@example.com mailto:supp...@example.com/
/
/
/poll pop.example.com http://pop.example.com protocol pop3 username
support password nottelling mda /root/rt-4.0.5/bin/rt-mailgate
--queue support --action correspond --url http://www.example.com; no keep/
/
/
/#support-comm...@example.com mailto:support-comm...@example.com/
/
/
/poll pop.example.com http://pop.example.com protocol pop3 username
support-comment password nottelling mda
/root/rt-4.0.5/bin/rt-mailgate --queue support --action comment --url
http://www.example.com; no keep/
Re: [rt-users] Searching for all tickets updated yesterday by a particular user
On 03/16/2012 9:35 AM, Thomas Smith wrote: Hi, I would like to search for all tickets updated yesterday by a particular user--I see the option to search Last updated by, but this will only show if a given user was the last to touch a ticket. Is there a way to search for all tickets that were updated by a given user on a given day? ~ Tom Click on new search. You can select all your options on the left if your more comfy. LastUpdatedBy = 'user' AND Updated = '2012-03-15' However I dont think it will work once it has been updated by someone else. ie, Ticket1: Thing1 updated it yesterday because of an invoice received, Thing2 updated it today because of the items received. Ticket one will then be excluded because it was updated today by a different user. -Matt
Re: [rt-users] Aoache help - what have I done?
On 03/06/2012 1:33 PM, Yan Seiner wrote: I have rt4 running quite well on an apache server. However, I think I got a little carried away when I set it up. here's my perl handler line from apache.conf: Location / Order allow,deny Allow from all AddDefaultCharset UTF-8 SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location As it turns out, that redirects everything coming in to rt; even a request like http://my.server/not_an_RT/page still redirects to the rt login. What have I done, and how can I fix it? Would be my guess: Alias /rt /opt/rt4/share/html Location /rt instead of Location / Your config looks to me that rt is the root of your entire webserver, Tho I had some headaches getting the internal webpage to play nice with nagios and rt. -Mat RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] One get two emails when sendiing emails to queue
Sounds like you have yourself set as the admincc of the queue? It was something I noticed when I started using rt. Turned it off as we started to add more and more users simply because I was getting tons of emails about tickets I had nothing to do with. -Matt On 02/09/2012 4:25 AM, Martin Petersson wrote: Hello, I wonder how to stop RT from sending out two emails? I get one confirmation message that you have this ticket nr and so on and that's ok but one do also get a message that showing me what I wrote. Can I turn that off somehow? Med Vänliga Hälsningar/Best Regards Martin Petersson (:Office +46 (0)522 98028 (:Fax +46 (0)70 25 79 453 ::_www.uanet.se http://www.uanet.se/_ Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095 Styrelsens säte: Uddevalla P*Please consider the environment before printing this e-mail.* RT Training Sessions (http://bestpractical.com/services/training.html) * Boston --- March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
It looks like your running this as a dedicated server (or a virtual host [ie rt.place.tld]). I run it as a page. Its on the same server as my nagios install. here is my rt section. There are a number of differences, but its someplace to start trying. I also had to add LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so to my apache2.conf. This config is in my apache2.conf. Location /rt Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl Now, I dont even begin think that I understand why this works. I had to try a ton of things to get the two to play nice with eachother. I'm running 11.10 (I think) It looks like your running from an elevated prompt (in case your not I'd start there). If you have no data in your database yet, do a make dropdb and redo your make initialize-database. Hope this helps, Matt On 01/31/2012 11:36 AM, Borngunners wrote: Okay. Now I have try to reinstall RT again and so far these are the configurations I have: root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt4 User: rtuser DBA:root Now creating a mysql database rt4 for RT. Done. Now populating database schema. Done. Now inserting database ACLs. Granting access to rtuser@'localhost' on rt4. Done. Now inserting RT core system objects. Done. [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766) Now inserting data. [Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser, Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password: password, Privileged: 1, RealName: Enoch Root (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Tue Jan 31 19:32:37 2012] [error]: Could not set user info (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826) [Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956) Done inserting data. Done. Apache configuration: VirtualHost helpdesks.uhc.umd.edu ErrorLog /opt/rt4/var/log/apache2.error TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost thanks, -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Mon, Jan 30, 2012 6:32 pm Subject: Re: [rt-users] Help installing RT4 on Ubuntu On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote: Hello Falcone, I have tried the config as stated. This is the message I receive after starting apche: root@helpdesks:/etc/apache2# /etc/init.d/apache2 start * Starting web server apache2 [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table 'rt4.Users' doesn't exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587) You don't appear to have created the RT database. When you said On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: I have installed RT 4 on ubuntu and have tested the web after What did you do to install RT? It'd be great if you looked through the README and compared the steps to the notes about what you did. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston ? March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston --- March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Apache2.2 won't start at boot. RT4.0.4 on debian 6
What does your default site conf look like? Are there server specific settings there that might be causing the trip up? Have you tried enabling both? Have you tried changing the boot order(?)? Try setting the LogLevel to debug (apache2.conf/httpd.conf), then restarting your server and see if something appears in the logs about it. I'm not familiar with a2ensite/a2dissite so that may be the issue. If it assumes that once you disable the default site that you wont be using apache, it may be removing the appropriate link in your rc3.d / rc5.d directory. After you enable the rt site, and disable the default, do you have any links in those directories? I'm not on a debian machine, so I'm not horribly familiar with the specific distro layout. -Matt On 01/12/2012 9:45 AM, Glenn McNeill wrote: Hi, I'm having a major headache trying to get apache2 (for a clean install of RT4.0.4, on a clean install of Debian 6.0.3) to start at boot. If I leave the default apache site enabled, with no RT site in the config, then apache will start at boot with no problem. If I enable the RT site and disable the default one then apache will not start at boot. However there is absolutely nothing in **any** log file to suggest that apache has even attempted to start, let alone why it has not started. I can start apache manually by running /etc/init.d/apache2 start which works perfectly. I've followed the RT4 install readme to the letter and I've gone through the whole process from scratch (and I mean installing debian from scratch) at least 4 times now and it's getting frustrating to say the least. My RT site apache conf is as follows, and is only different from the default as suggested in web_deployment.pod in that my VirtualHost has been changed to my own: VirtualHost rtir.abuse ### Optional apache logs for RT ErrorLog /opt/rt4/var/log/apache2.error TransferLog /opt/rt4/var/log/apache2.access LogLevel debug AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost I use the commands a2ensite a2dissite to enable/disable both the default apache site and my RT site There doesn't seem to be any other reports from anyone else having this issue so what the hell is going on, and how do I fix it?! Cheers, Glenn RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Cosmetic Bug in RT 4.0.4: Date and Time partially visible
I was also able to reproduce this in Firefox 8, on an XP machine, running 4.0.3. Tho I cant say I've ever noticed it before. On 12/16/2011 12:01 AM, Stefan Vollmar wrote: Hi, we have found a bug in RT (4.0.4) related to the Date and Time-picker used to create reminders. To reproduce this bug, select a ticket and then click into the Due text box in the Reminders widget of the ticket overview. Next, select a date. If your browser window is not wide enough, the time selection ui will be cut off at the windows edge. We found this behavior using both Chromium and Firefox on Linux (see screenshots). It is probably present in other browsers as well. Warm regards, Stefan RT Training Sessions (http://bestpractical.com/services/training.html) * Boston --- March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Question on apache config
I managed to get this to work without a separate virtual host for each.
We have nagios, rt, the nagios rt interface for when something irksome
comes up when the office is closed, and an intra-office website. Works
really well, tho we have a smaller setup. This way its just domain/
for the web doman/rt and domain/nagios.
Hope this helps. Tho a simple virtual host for a nagios.domain.tld
would work just as well.
-Matt
conf
VirtualHost 0:80
ServerName server.place.tld
ServerAdmin l...@pacbell.net
ErrorLog /var/log/apache2.error
TransferLog /var/log/apache2.access
LogLevel debug
DocumentRoot /var/www
Directory /var/www
Order allow,deny
Allow from all
/Directory
Location /rt
Order allow,deny
Allow from all
SetHandler perl-script
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
/Location
Perl
use Plack::Handler::Apache2;
Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
/Perl
Directory /usr/local/nagios/sbin
Options ExecCGI
AllowOverride None
Order allow,deny
Allow from all
AuthName Nagios Access
AuthType Basic
AuthUserFile /place/to/look
Require valid-user
/Directory
Alias /nagios /usr/local/nagios/share
Directory /usr/local/nagios/share
Options None
AllowOverride None
Order allow,deny
Allow from all
AuthName Nagios Access
AuthType Basic
AuthUserFile /place/to/look
Require valid-user
/Directory
/VirtualHost
eof
On 11/30/2011 6:25 AM, Bart wrote:
Do you have RT setup as a separate virtualhost?
This is how our config looks a.t.m. for a specific vhost for RT, but
it's the only vhost so we have the IP set to *. I assume you have a
separate hostname for RT?!
VirtualHost *:80
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
/VirtualHost
VirtualHost *:443
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
# LogLevel debug
AddDefaultCharset UTF-8
DocumentRoot /opt/rt4/share/html
Location /
Order allow,deny
Allow from all
SetHandler perl-script
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
/Location
Perl
use Plack::Handler::Apache2;
Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
/Perl
SSLEngine on
SSLCertificateFile /etc/ssl/certs/rt.example.com-cert.pem
/VirtualHost
If you reserve a different hostname for RT then this should work quite
well.
-- Bart
Op 30 november 2011 15:12 schreef Greenberg, Joshua L
joshua.greenb...@constellation.com
mailto:joshua.greenb...@constellation.com het volgende:
Hi,
I've installed RT and it's working fine but if I install it on a
server running any other web sites, it breaks those web sites. I'd
really like to put this on the same box that runs nagios but
nagios breaks as soon as I do that. The logs are throwing mason
errors when I try to load the nagios page because it is trying to
use RT's perl configuration for everything. I'm using the default
RT apache config and the default nagios config. Nagios does not
use a virtual host. I've never been great with apache configs and
I suspect this is something really simple like changing a host
name or IP address in the virtual host but I'm not sure. Any
thoughts or ideas would be appreciated. Thank you.
This e-mail and any attachments are confidential, may contain
legal,
professional or other privileged information, and are intended
solely for the
addressee. If you are not the intended recipient, do not use the
information
in this e-mail in any way, delete this e-mail and notify the
sender. CEG-IP2
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Re: [rt-users] fetchmailrc
Shouldnt you have s around your user name? the only difference I have in mine is user username pass password to user here tho our mailserver auths with full domain. On 11/16/2011 12:49 PM, mja...@guesswho.com wrote: Using fetchmail for 1^st time to collect mail from an Exchange server. Exchange 2010 RT 4.0.1 Centos 5.7 fetchmail release 6.3.21+HESIOD+NLS. Here's my /opt/rt4/etc/fetchmailrc: poll mail.domain.com proto pop3: user trackrequests there with password 'cleverly removed' is kiss here mda /opt/rt4/bin/rt-mailgate --url http://xtracker.domain.com. --queue General --action correspond When I invoke fetchmail --f /opt/rt4/etc/fetchmailrc, it appends @mail.domain.com to the username, whereas the correct user is trackreque...@domain.com mailto:trackreque...@domain.com. If I specify user trackreque...@domain.com mailto:trackreque...@domain.com in the fetchmailrc file, then fetchmail turns it into trackreque...@domain.com@mail.domain.com mailto:trackreque...@domain.com@mail.domain.com. For example: [root@xtracker ~]# fetchmail -f /opt/rt4/etc/fetchmailrc fetchmail: WARNING: Running as root is discouraged. fetchmail: Authorization failure on trackreque...@domain.com@mail.domain.com fetchmail: Query status=3 (AUTHFAIL) I've googled for an answer, but haven't stumbled across it yet. Thanks for any help, Mike RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain --- November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Apache config woes
On 11/03/2011 7:23 AM, Jim T wrote:
Hello,
I am trying to serve rt from /rt. I have read the web_deployment.pod
and I thought I'd configured apache correctly but I still cant get rt
to start. The apache error log says File does not exist: /var/www/rt.
Here's my apache config:
VirtualHost *:80
ServerAdmin webmaster@localhost
DocumentRoot /var/www
Directory /
Options FollowSymLinks
AllowOverride None
/Directory
Directory /var/www/
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
/Directory
ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
Directory /usr/lib/cgi-bin
AllowOverride None
Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
Order allow,deny
Allow from all
/Directory
ErrorLog ${APACHE_LOG_DIR}/error.log
# Possible values include: debug, info, notice, warn, error, crit,
# alert, emerg.
LogLevel warn
CustomLog ${APACHE_LOG_DIR}/access.log combined
Alias /doc/ /usr/share/doc/
Directory /usr/share/doc/
Options Indexes MultiViews FollowSymLinks
AllowOverride None
Order deny,allow
Deny from all
Allow from 127.0.0.0/255.0.0.0 http://127.0.0.0/255.0.0.0
::1/128
/Directory
/VirtualHost
VirtualHost *:80
### Optional apache logs for RT
# Ensure that your log rotation scripts know about these files
# ErrorLog /opt/rt4/var/log/apache2.error
#TransferLog /opt/rt4/var/log/apache2.access
# LogLevel debug
AddDefaultCharset UTF-8
Alias /rt/NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
ScriptAlias /rt/ /opt/rt4/sbin/rt-server.fcgi/
DocumentRoot /var/www
Alias /rt /opt/rt4/share/html
I think this is the line your missing.
-Matt
Location /rt
Order allow,deny
Allow from all
Options +ExecCGI
AddHandler fcgid-script fcgi
/Location
/VirtualHost
Any help would be really appreciated.
Regards, Jim
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Re: [rt-users] RT4 - mod_perl problem with apache2
On 11/02/2011 7:54 AM, Kevin Falcone wrote: On Wed, Nov 02, 2011 at 08:44:23AM +0100, Nehmer Torben wrote: Good morning, we had the same problem here, disabling the GPG Stuff made the segfaults go away. Were you actually using gpg, or did you just have the perl modules installed and that was enough to cause segfaults? -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain --- November 28 29, 2011 We currently have the the pgp modules installed (tho we're not using them yet) and have no problems. We're also running: ubuntu system 11.10 apache 2.2.20 gnupg 1.4.11 perl/perl-mods 5.12.4 We've been running 4.0.2 for some time, however we had a noticeable performance increase when we upgraded from 10.10 server. I dont remember what versions of the mentioned software was when we upgraded. Hope my two cents help, Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Best Practice RE Mail Server
I ended up sticking with our tickets going to our main mail server, and having fetchmail grab them, deliver them to the local machine, and then setup sendmail to masquerade the outgoing. That way its not visible to the outside world, I dont have to manage another server, and if something happens to the mail server, I dont have to worry about my RT server. On 10/25/2011 3:47 PM, Francisco Jen Ou wrote: Yes, RT server needs its local SMTP (Postfix, Sendmail, Qmail). If your existing Sendmail is used for no other purposes (like normal user email), then you can just install and configure SMTP on RT server, and configure NAT on your firewall so RT server SMTP is visible to world. Em 25-10-2011 20:40, Wes Modes escreveu: Thanks for the suggestion. With this however, doesn't sendmail have to be running on the Rt Server anyway to process all the incoming mail and execute RT scripts? For simplicities sake, I'm leaning more and more toward all mail coming into and going out from the RT server. What are the disadvantages to this approach? Wes On 10/25/2011 1:24 PM, Francisco Jen Ou wrote: Hi, My suggestion: - incoming email to sendmail and aliased by it to something like rt_queue_name@rt_server.domain.com (where rt_server.domain.com resolves to RT server's internal net IP). - outgoing email sent directly by RT server (don't forget to set $SMTPFrom correctly) This way, there will be only one server to manage (though you will need to setup mailgate on RT server once). Em 25-10-2011 16:59, Wes Modes escreveu: I'm pretty sure this has been hashed and rehashed on this list, but a google search this morning turned up nothing definitive, so I will ask: I am reconfiguring a twisted RT installation (3.6, but moving toward 4.0). We already have a mail server (sendmail) running on another server. For incoming and outgoing email I thought of three differrent options: * *OPTION A: Re-addressed* Incoming mail comes into the mail server and is readdressed to RT server and forwarded Outgoing mail coming from the RT server goes to the mail server and is readdressed before going out to the world Pro: one mail server to admin; Con: pain to set up, * *OPTION B: Redirect* Incoming mail comes into the mail server and is redirected to the RT server Outgoing mail coming from the RT server goes to the mail server and is redirected to the rest of the world Pro: one mail server, simpler to set up; Con: less of a setup pain, but still * *OPTION C: Direct* Incoming mail goes straight to the RT server Outgoing mail coming from the RT server goes out to the world directly Pro: Simple to set up; Con: two mail servers to deal with What is the best practice (or failing that, Most Common Practice) among RT administrators? Wes Modes University of California, Santa Cruz RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA — October 31 November 1, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
On 09/30/2011 9:31 AM, josh.cole wrote: Is there a command that can be entered into the fetchmail config that can assign an owner when placing ticket's into specific queue's? josh.cole wrote: I actually did get it working last night after reinstalling postfix and fetchmail! Rob MacGregor wrote: On Wed, Sep 28, 2011 at 20:49, josh.colejosh.c...@fresno.edu wrote: I tried adding auth ntlm to the config as well. It doesn't seem to have helped me much. Can you provide the output of the following commands (as covered in Fetchmail's FAQ - http://fetchmail.berlios.de/fetchmail-FAQ.html#G3): env LC_ALL=C fetchmail -V env LC_ALL=C fetchmail --nodetach -vvv --nosyslog Note that is 3 'v' characters, there are no 'w' characters there. -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 Not as far as I know. You might look into the CommandByMail extension for something like that. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with RT Mailgate/Inboud e-mails
On 09/29/2011 9:41 AM, josh.cole wrote: I am really frustrated with fetchmail. I can't get it to authenticate again multiple pop3 mail servers. I really need the email piece/auto ticket generation to work. Can someone provide an alternate method, the simplest way of getting the mailgate to a point where it's functional? Have you tried getmail? (http://pyropus.ca/software/getmail/) It seems to be the same idea, but a lot of people who have had problems with fetchmail seem to like it. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
On 09/23/2011 12:32 AM, josh.cole wrote: I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by setting up the pop account in Outlook. It works without fail. The exchange server does require a secure login method. If I wanted to have the e-mails delivered directly to the RT server can I create the accounts in Postfix on the RT server so that I can use to get tickets via email into the queue's? Can someone show me what the fetchmail config should look like in that scenario? fetchmail: Query status=3 (AUTHFAIL) The logs are also telling me that there was an error exchanging credentials. |poll Server proto pop3 user user pass password to localuser here ssl The jist of how mine is set. -Matt | RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How do I install RT 4 on Windows?
On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How do I install RT 4 on Windows? Thanks for all suggestions, Alec Taylor RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 I would imagine that the only way to do something like this would to use a VM. If it would work at all. VMWare would be the only way I can think of off the top of my head to even try. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How do I install RT 4 on Windows?
On 09/20/2011 12:36 PM, 20/20 Lab wrote: On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How do I install RT 4 on Windows? Thanks for all suggestions, Alec Taylor RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 I would imagine that the only way to do something like this would to use a VM. If it would work at all. VMWare would be the only way I can think of off the top of my head to even try. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 http://www.virtualbox.org/ looks to be promising. Again, long shot at best. Tho this is free and currently active. Let me know if you try it and how it turns out. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Compiling RT
On 07/29/2011 1:23 PM, Ruslan Zakirov wrote: Hi, On Fri, Jul 29, 2011 at 11:32 PM, Damien Hulldh...@section9.us wrote: I'm trying to compile RT but I'm running into trouble. I'm running Ubuntu 10.04 LTS. Here's how I'm configuring RT 4.0.1. #!/bin/bash # # # configure env PERL=/usr/local/perl/bin/perl ./configure \ --enable-graphviz --enable-gd \ --disable-gpg \ --with-web-user=www-data --with-web-group=www-data \ --with-db-type=mysql \ --with-db-dba=root \ --with-db-database=rt \ --with-db-rt-user=rt \ --with-db-rt-pass=password Everything is fine until I try to fix dependencies. Some of the perl modules don't get installed. I'm also wondering if the options I've selected are correct. Automatic fixing dependencies is a helper, not a solution. There are plenty of reasons for it to fail. Post errors. Can someone point me in the right direction? Thanks... 2011 Training: http://bestpractical.com/services/training.html I remember when I set this up, there were a number of dependencies that I used CPAN to install, and there were around four that I had to manually download and install. Ideally, it will say something along the lines of 'can not find XXX::XXX' which you would just cpan XXX::. Now for the few that don't install; I grabbed them from the cpan site anyway, manually compiled and installed. Not sure how long it took, as I was working on other systems and machines at the time and came back every 10~30mins to check on it and do the next step. Hope this helps. -Matt 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT4 - mod_perl problem with apache2
On 05/30/2011 3:09 AM, Robert Wysocki wrote:
Hi guys,
I've googled it, some people also have this problem, but no solutions
were provided by anyone.
The problem is:
testrt:/opt/rt4/etc# apache2ctl restart
/usr/sbin/apache2ctl: line 107: 11712 Segmentation fault $HTTPD
${APACHE_ARGUMENTS} -t 2 /dev/null
Syntax OK
/usr/sbin/apache2ctl: line 107: 11715 Segmentation fault $HTTPD
${APACHE_ARGUMENTS} -t
Action 'restart' failed.
The Apache error log may have more information.
testrt:/opt/rt4/etc# /etc/init.d/apache2 reload
Syntax OK
/usr/sbin/apache2ctl: line 107: 11729 Segmentation fault $HTTPD
${APACHE_ARGUMENTS} -t
Action 'configtest' failed.
The Apache error log may have more information.
failed!
The way of restarting apache which doesn't cause error to be thrown is
just:
/etc/init.d/apache2 stop; /etc/init.d/apache2 start
but it's, well, inelegant.
The issue is probably related to Plack.
Any suggestions?
Regards,
Looks like its cause you have your $APACHE_ARGUMENTS set with a -t by
default. On my system, apache2ctl wont restart my server with a -t
argument. It does, however, restart it perfectly fine without the -t
argument. Looking into the /usr/sbin/apache2ctl file, line 107 is
where it takes in the command line arguments. Try clearing the
$APACHE_ARGUMENTS variable and try again.
And Kevin makes a valid point. Version and distro information would be
very helpful.
Good luck,
Matt
Re: [rt-users] [RT] Message Threading
On 05/16/2011 9:43 AM, Michael Witten wrote: Unfortunately, email systems have evolved in such a way that the standard headers `References' and `In-Reply-To' are horribly [ab]used; the result is that interfaces for navigating threads invariably mangle threading (in my opinion, the main problem is caused by the fact that nobody cares what `In-Reply-To' says and everybody makes naive assumptions about what `References' supplies). In any case, I dare you to go here: http://www.nntp.perl.org/group/perl.perl5.porters/2011/05/msg172431.html and play around with `Thread Previous' and `Thread Next', and then provide an explanation for WTF is going on (note dates too). Now, admittedly, this isn't necessarily a problem with perlbug or rt.perl.org's software, but I would add that the request tracker exacerbates this situation by flinging copies of emails all over the place with various Message-Ids and semi-spoofed `From' headers. Surely something can be done to make working via email more seamless; the request tracker should just be a third-party recording the discussion (and only spoofing messages sent explicitly via its interface). Sincerely, Michael Witten Looks like whatever software is threading the messages is not compensating for time zones and/or is running on utc. If you wanted a guess.
