Re: [rt-users] remote sql server w/ ssl RT make upgrade-database problem

[Andrius Kulbis]

My bad for miss reading :)
2014-06-06 20:28, Kevin Falcone ras(e.:

On Tue, Jun 03, 2014 at 10:54:52PM -0700, andkulb wrote:

I had the same problem.

As I find out the update-database task was trying to connect to the DB using
root user, which I don't have access to instead of my RT database user. The
upgrade-database was asking for password, but it did not asked for a user
which should be used. So made a change in /sbin/rt-setup-database:

my $dba_user = my_rt_database_user_name.

I don't think this is directly related to the OP's problem, but that's
fixable during configure (and on new enough RT versions, in the
Config)

  ./configure --help | grep dba
--with-db-dba=DBA   name of database administrator (default: root or

-kevin






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Re: [rt-users] No __TimeLeft__ value in search result

[Andrius Kulbis]

Is it possible to calculate the fields format fields?

2014-02-18 19:48, Alex Vandiver rašė:

On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote:

This is the time values for the ticket:
Created:Tue Feb 18 13:28:25 2014
Starts: Tue Feb 18 13:28:25 2014
Started:Tue Feb 18 13:28:25 2014
Last Contact:   Tue Feb 18 13:30:25 2014
Due:Wed Feb 19 00:00:00 2014

Still, the __TimeLeft__ field is always blank. What is the problem?

TimeLeft is not a computed value between starts and due.  It is a
count of your estimate of the minutes/hours of work remaining on the
ticket, which can be updated from the Basics page of the ticket.
  - Alex




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