[rt-users] ActiveStatus configuration has been replaced by the new Lifecycles
What does this warning mean and how do I correct it? [Sun Jun 24 10:38:22 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766) Thanks, Haji
[rt-users] Installing and Configuring Asset Tracker in RT
I have installed and configured RT 4.05 and working perfectly now. I will like to add Asset Tracker to RT to track all asset that we purchase in my organization. How do I go about installing AT onto RT? Thanks, Haji
Re: [rt-users] Issue with Fetchmail
version is Cc: Lope Phatter lphat...@ticket.co.it, . fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*.***.***sh: 1: /opt/rt4/bin/mailgate: not found fetchmail: MDA returned nonzero status 127 fetchmail: not flushed fetchmail: POP3 LIST 3 fetchmail: POP3 +OK 3 85746 fetchmail: POP3 TOP 3 fetchmail: POP3 +OK message top follows fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:3 of 8 (85746 octets) About to rewrite Return-Path: yo...@ticket.co.it... ...rewritten version is Return-Path: yo...@ticket.co.it. fetchmail: About to rewrite From: Moses young yo...@ticket.co.it... ...rewritten version is From: Moses young yo...@ticket.co.it. fetchmail: About to rewrite Reply-To: Moses young yo...@ticket.co.it... ...rewritten version is Reply-To: Moses young yo...@ticket.co.it. fetchmail: About to rewrite To: helpd...@ticket.co.it... ...rewritten version is To: helpd...@ticket.co.it. fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #**.***.*.**.**.*.**.*.*.*.*.*.*.*.**.*.*.*sh: 1: .***/opt/rt4/bin/mailgate: not found ***fetchmail: error writing message text fetchmail: POP3 QUIT fetchmail: POP3 SBldFGSPL8BlAm/SBHz+b9H9BVH1k6TfVj2eq6v7WA6pr2OB2uf6FdlvtPoVXW+yi27ZXd/g1Lqf fetchmail: MDA error while fetching from helpd...@ticket.co.it@zimbra.ticket.co.it fetchmail: 6.3.21 querying zimbra.ticket.co.it (protocol POP3) at Tue 26 Jun 2012 10:22:25 AM EDT: poll completed fetchmail: Merged UID list from zimbra.ticket.co.it: 17720.IRidbzHeI6bzOWLayy2p7HWtDHM= = UNSEEN, 17723.SHuBiaCWYg,0,9nWQnSrbPaE21M= = UNSEEN, 17760.RrBL,aEkKUF38ObqE5RyxA8Fj3I= = UNSEEN, 17780.xSV1x6jv0HRhe4TB7Cn29caKUEk= = UNSEEN, 17800.zfe5R,i4,UY+UlWCiKW9BizFC7Q= = UNSEEN, 17801.pv7zeMc0OwOMn1H9sMm2,2WHBoY= = UNSEEN, 17803.WXLHYsVB4uK9qAHGychge,2EKmc= = UNSEEN, 17820.l9qMWjsYiHOL+BMlCLMvhtcl6rY= = UNSEEN fetchmail: discarding new UID list fetchmail: Query status=6 (IOERR) fetchmail: sleeping at Tue 26 Jun 2012 10:22:25 AM EDT for 60 seconds -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Mon, Jun 25, 2012 4:35 pm Subject: Re: [rt-users] Issue with Fetchmail On 06/25/2012 11:31 AM, Borngunners wrote: Still having problems with fetchmailafter migrating to RT 4.05 and wanted to use the fetchmailoption to get email sent to our helpdesk system instead ofusers logging into rt to create a ticket... This is the logfrom running this command root@helpdesks:~# /etc/init.d/fetchmail debug-run /etc/init.d/fetchmail: Initiating debug run of system-wide fetchmail service... /etc/init.d/fetchmail: script will be run in debug mode, all output to forced to /etc/init.d/fetchmail: stdout. This is not enough to debug failures that only /etc/init.d/fetchmail: happen in daemon mode. /etc/init.d/fetchmail: You might want to direct output to a file, and tail -f it. /etc/init.d/fetchmail: Stopping the service... * Stopping mail retrieveragent: [ OK ] /etc/init.d/fetchmail: exit status of service stop was: 0 /etc/init.d/fetchmail: RUNUSER is fetchmail /etc/init.d/fetchmail: OPTIONS would be -f /etc/fetchmailrc --pidfile /var/run/fetchmail/fetchmail.pid /etc/init.d/fetchmail: Starting service in nodetach mode, hit ^C (SIGINT/intr) to finish run... fetchmail: Old UID list from ticket.co.it: empty fetchmail: Scratch list of UIDs: empty fetchmail: starting fetchmail 6.3.21 daemon fetchmail: 6.3.21 querying ticket.co.it (protocol POP3) at Mon 25 Jun 2012 02:13:50 PM EDT: poll started fetchmail: Trying to connect to 128.8.222.167/110...connected. fetchmail: POP3 +OK zimbra.ticket.co.it Zimbra POP3 server ready fetchmail: POP3 CAPA fetchmail: POP3 +OK Capability list follows fetchmail: POP3 TOP fetchmail: POP3 USER fetchmail: POP3 UIDL fetchmail: POP3 STLS fetchmail: POP3 SASL PLAIN X-ZIMBRA fetchmail: POP3 EXPIRE 31 USER
[rt-users] Changing Stalled to Resolve
Where do I go to change the ticket status to show Resolved instead of stalled. I added resolved in RT_SiteConfig.pm, but it did not change after doing so. Thanks,
Re: [rt-users] Issue with Fetchmail
I made the correction to your suggestion and RT seems to be fetching tickets from helpd...@health.umd.edu, but I get this message after looking into the log: root@helpdesks:/var/tmp/rt-4.0.5# tail .f /var/log/fetchmail.log tail: cannot open `.f' for reading: No such file or directory == /var/log/fetchmail.log == sh: 1: /opt/rt4/bin/mailgate: not found fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:2 of 8 (7944 octets) (log message incomplete) fetchmail: MDA returned nonzero status 127 fetchmail: not flushed sh: 1: /opt/rt4/bin/mailgate: not found fetchmail: reading message helpd...@ticket.co.it@zimbra.ticket.co.it:3 of 8 (85746 octets) (log message incomplete) fetchmail: error writing message text fetchmail: MDA error while fetching from helpd...@ticket.co.it@zimbra.ticket.co.it fetchmail: Query status=6 (IOERR) fetchmail: terminated with signal 15 Anyway that this message can be cleared. Thanks -Original Message- From: 20/20 Lab l...@pacbell.net To: Borngunners borngunn...@aol.com Cc: rt-users rt-users@lists.bestpractical.com Sent: Tue, Jun 26, 2012 12:15 pm Subject: Re: [rt-users] Issue with Fetchmail --snip-- fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*.***.***sh: 1: /opt/rt4/bin/mailgate: not found --snip-- Ok, your username is fixed and your authenticating correctly. However, its /opt/rt4/bin/rt-mailgate, not /opt/rt4/bin/mailgate. Just change that in your fetchmailrc file and you should be good togo. -Matt
[rt-users] Issue with Fetchmail
Still having problems with fetchmail after migrating to RT 4.05 and wanted to use the fetchmail option to get email sent to our helpdesk system instead of users logging into rt to create a ticket... This is the log from running this command root@helpdesks:~# /etc/init.d/fetchmail debug-run /etc/init.d/fetchmail: Initiating debug run of system-wide fetchmail service... /etc/init.d/fetchmail: script will be run in debug mode, all output to forced to /etc/init.d/fetchmail: stdout. This is not enough to debug failures that only /etc/init.d/fetchmail: happen in daemon mode. /etc/init.d/fetchmail: You might want to direct output to a file, and tail -f it. /etc/init.d/fetchmail: Stopping the service... * Stopping mail retriever agent: [ OK ] /etc/init.d/fetchmail: exit status of service stop was: 0 /etc/init.d/fetchmail: RUNUSER is fetchmail /etc/init.d/fetchmail: OPTIONS would be -f /etc/fetchmailrc --pidfile /var/run/fetchmail/fetchmail.pid /etc/init.d/fetchmail: Starting service in nodetach mode, hit ^C (SIGINT/intr) to finish run... fetchmail: Old UID list from ticket.co.it: empty fetchmail: Scratch list of UIDs: empty fetchmail: starting fetchmail 6.3.21 daemon fetchmail: 6.3.21 querying ticket.co.it (protocol POP3) at Mon 25 Jun 2012 02:13:50 PM EDT: poll started fetchmail: Trying to connect to 128.8.222.167/110...connected. fetchmail: POP3 +OK zimbra.ticket.co.it Zimbra POP3 server ready fetchmail: POP3 CAPA fetchmail: POP3 +OK Capability list follows fetchmail: POP3 TOP fetchmail: POP3 USER fetchmail: POP3 UIDL fetchmail: POP3 STLS fetchmail: POP3 SASL PLAIN X-ZIMBRA fetchmail: POP3 EXPIRE 31 USER fetchmail: POP3 XOIP fetchmail: POP3 IMPLEMENTATION ZimbraInc fetchmail: POP3 . fetchmail: POP3 STLS fetchmail: POP3 +OK Begin TLS negotiation fetchmail: Certificate chain, from root to peer, starting at depth 3: fetchmail: Issuer Organization: GTE Corporation fetchmail: Issuer CommonName: GTE CyberTrust Global Root fetchmail: Subject CommonName: GTE CyberTrust Global Root fetchmail: Certificate at depth 2: fetchmail: Issuer Organization: GTE Corporation fetchmail: Issuer CommonName: GTE CyberTrust Global Root fetchmail: Subject CommonName: DigiCert High Assurance EV Root CA fetchmail: Certificate at depth 1: fetchmail: Issuer Organization: DigiCert Inc fetchmail: Issuer CommonName: DigiCert High Assurance EV Root CA fetchmail: Subject CommonName: DigiCert High Assurance CA-3 fetchmail: Server certificate: fetchmail: Issuer Organization: DigiCert Inc fetchmail: Issuer CommonName: DigiCert High Assurance CA-3 fetchmail: Subject CommonName: zimbra.ticket.co.it fetchmail: Subject Alternative Name: zimbra.ticket.co.it fetchmail: Server CommonName mismatch: zimbra.ticket.co.it != ticket.co.it fetchmail: ticket.co.it key fingerprint: 70:02:AF:9B:46:02:C1:12:F0:52:69:0D:EE:99:3A:EC fetchmail: Warning: the connection is insecure, continuing anyways. (Better use --sslcertck!) fetchmail: POP3 CAPA fetchmail: POP3 +OK Capability list follows fetchmail: POP3 TOP fetchmail: POP3 USER fetchmail: POP3 UIDL fetchmail: POP3 STLS fetchmail: POP3 SASL PLAIN X-ZIMBRA fetchmail: POP3 EXPIRE 31 USER fetchmail: POP3 XOIP fetchmail: POP3 IMPLEMENTATION ZimbraInc fetchmail: POP3 . fetchmail: ticket.co.it: upgrade to TLS succeeded. fetchmail: POP3 USER helpdesk fetchmail: POP3 +OK hello helpdesk, please enter your password fetchmail: POP3 PASS * fetchmail: POP3 -ERR invalid username/password fetchmail: invalid username/password fetchmail: Authorization failure on helpd...@ticket.co.it fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ.html#R15 fetchmail: POP3 QUIT fetchmail: POP3 +OK zimbra.ticket.co.it Zimbra POP3 server closing connection fetchmail: 6.3.21 querying ticket.co.it (protocol POP3) at Mon 25 Jun 2012 02:13:50 PM EDT: poll completed fetchmail: Merged UID list from ticket.co.it: empty fetchmail: Query status=3 (AUTHFAIL) fetchmail: sleeping at Mon 25 Jun 2012 02:13:50 PM EDT for 60 seconds Please help
Re: [rt-users] Fetchmail AuthFail
I have made the changes as suggested with the full email address and I am still
having error messages:
root@helpdesks:~# tail .f /var/log/fetchmail.log
tail: cannot open `.f' for reading: No such file or directory
== /var/log/fetchmail.log ==
fetchmail: Warning: the connection is insecure, continuing anyways. (Better use
--sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ.html#R15
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection is insecure, continuing anyways. (Better use
--sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ.html#R15
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: restarting fetchmail (/etc/fetchmailrc changed)
fetchmail:/etc/fetchmailrc:6: syntax error at /usr/bin/rt-mailgate --queue
general --action correspond --url http://localhost/rt;
-Original Message-
From: 20/20 Lab l...@pacbell.net
To: Borngunners borngunn...@aol.com
Cc: rt-users rt-users@lists.bestpractical.com
Sent: Fri, Jun 22, 2012 6:06 pm
Subject: Re: [rt-users] Fetchmail AuthFail
Have you tried your full email address as your user name?
helpd...@ticket.co.it instead of just helpdesk most servers wont auth
without the full email address anymore.
-Matt
On 06/22/2012 2:22 PM, Borngunners wrote:
set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll mailserver.ticket.co.it protocol pop3 username helpdesk password
mda /usr/bin/rt-mailgate --queue general --action correspond --$
-Original Message-
From: 20/20 Lab l...@pacbell.net
To: rt-users rt-users@lists.bestpractical.com
Sent: Fri, Jun 22, 2012 4:21 pm
Subject: Re: [rt-users] Fetchmail AuthFail
On 06/22/2012 8:49 AM, Borngunners wrote:
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection is insecure, continuing anyways. (Better use
--sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ.html#R15
Please help
any chance of posting your fetchmailrc ? Most common problem with this error
is the lack of single quotes (') around the email address and password.
-Matt
Re: [rt-users] Fetchmail AuthFail
set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll mailserver.ticket.co.it protocol pop3 username helpdesk password
mda /usr/bin/rt-mailgate --queue general --action correspond --$
-Original Message-
From: 20/20 Lab l...@pacbell.net
To: rt-users rt-users@lists.bestpractical.com
Sent: Fri, Jun 22, 2012 4:21 pm
Subject: Re: [rt-users] Fetchmail AuthFail
On 06/22/2012 8:49 AM, Borngunners wrote:
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection is insecure, continuing
anyways. (Better use --sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see
http://www.fetchmail.info/fetchmail-FAQ.html#R15
Please help
any chance of posting your fetchmailrc ? Most common problem withthis
error is the lack of single quotes (') around the email addressand password.
-Matt
Re: [rt-users] Error creating tickets
I can access the database using the mysql command line... The database was dumped from a previous RT database with 3.8 version and restored to a newly created RT database with 4.02 version on a different machine... Everything else looks like okay except creating tickets... -Original Message- From: Bill Cole rtusers-20090...@billmail.scconsult.com To: RT-Users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Fri, Jun 22, 2012 4:51 pm Subject: Re: [rt-users] Error creating tickets On 22 Jun 2012, at 6:55, Al Kay wrote: [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$ [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$ [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82) [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $ Those log lines are truncated and out of order, so it is hard to trust that they are accurate and meaningful or to discern much meaning from them. However, the most likely cause of a problem like this is database misconfiguration. Are you sure that your $DatabaseUser and $DatabasePassword settings are correct? Can you access the database using the mysql command-line client?
Re: [rt-users] RT on Ubuntu 12
This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks.
Re: [rt-users] RT on Ubuntu 12
I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -Original Message- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users] RT on Ubuntu 12 sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
I ran make fixdeps and other dependencies manually. I also ran apache2 to start the apache server. This is the respond I got after running the apache command: root@helpdesks:/opt/rt4/etc# /etc/init.d/apache2 start * Starting web server apache2 [Thu Jun 21 17:26:51 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766) [ OK ] Now, I am not able to login as root and the default password. I am not able to login using ldap also. Thanks -Original Message- From: 20/20 Lab l...@pacbell.net To: Borngunners borngunn...@aol.com Cc: rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 11:49 am Subject: Re: [rt-users] RT on Ubuntu 12 Sounds like you didnt finish the 'make fixdeps' part of the setup. Some items (the last time I installed from the tarball) will not / can not be installed that way. In which case it'll say in the last few lines about how it could not install 'Thing::subthing' then just head on over to cpan and install it manually. Looking at my server, it looks like DateTime, GD, prefork, and XML-RSS are the packages I had to manually install. Tho I'm not positive. On 06/21/2012 8:33 AM, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -OriginalMessage- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users
[rt-users] Error creating tickets
Ticket could not be created due to an internal error
[rt-users] RT on Ubuntu 12
Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
This is the error message: Internal Server Error The server encountered an internal error ormisconfiguration and was unable to completeyour request. Please contact the server administrator, [no address given] and inform them of the time the error occurred,and anything you might have done that may havecaused the error. More information about this error may be availablein the server error log. Apache/2.2.22 (Ubuntu) Server at helpdesk.domain.com Port 80 -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 4:41 pm Subject: Re: [rt-users] RT on Ubuntu 12 On Wed, Jun 20, 2012 at 01:18:29PM -0700, 20/20 Lab wrote: As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it should go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] Help installing RT4 on Ubuntu
I have successfully installed RT4.0.5 and seems to be able to bring it up via the web... I did receive a warning error message after reloading apache: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 reload * Reloading web server config apache2 [Mon Feb 6 16:54:32 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766) [ OK ] Please advice on what to do to correct this message. Thanks, Haji -Original Message- From: Bart b...@pleh.info To: rt-users rt-users@lists.bestpractical.com Sent: Thu, Feb 2, 2012 10:00 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Hi, As mentioned, after the installation you have to manually add the RT config to apache. The installation won't configure apache automatically for you, you can probably use the include line Diaulas mentioned. Other then that, it looks like you've done the installation the Ubuntu way (which is ok), all you need to do now is configure Apache. Let us know if it worked. -- Bart Op 2 februari 2012 15:12 schreef Diaulas Castro diaulas.cas...@intersolution.inf.br het volgende: Did you put /rt in the end of url? Ex: http://192.168.1.1/rt Have Ubuntu 11.10 installed 3 weeks ago, don’t remember to change apache conf except of including this line: Include /etc/request-tracker4/apache2-modperl2.conf” Last 2 lines of my conf: tail -n2 /etc/apache2/sites-available/default Include /etc/request-tracker4/apache2-modperl2.conf /VirtualHost De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Borngunners Enviada em: quinta-feira, 2 de fevereiro de 2012 12:04 Para: b...@pleh.info; rt-users@lists.bestpractical.com Assunto: Re: [rt-users] Help installing RT4 on Ubuntu I have reinstalled everything again, starting from the OS. I installed ubuntu 11 and I installed RT using the following command apt-get install request-tracker4. Everything has being installed, but I am still getting the It Works! message. It seems like this version of RT is a bit complicated to install, right? Don't know what else to do regarding the installing RT. I seriously need help with detail how-to, please Thanks, -Original Message- From: Bart b...@pleh.info To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Feb 1, 2012 10:06 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Hi, Are you trying to do the source installation on Ubuntu? (btw, which version of Ubuntu?) At least, it looks that way. If the above is what you've done then I really don't understand the external auth errors your getting, a clean installation doesn't contain external auth... My advise would be to make sure you have a clean installation up and running first before playing with plugins (theres really no point). Also, if you have the latest Ubuntu server then you can also install RT using Aptitude ( aptitude search request-tracker4 ). I assume you've documented all your steps up to this point, could you show us exactly what you've done? (you've installed plugins, so undo that to begin with or at least turn off the plugins in the RT_SiteConfig). -- Bart Op 31 januari 2012 20:36 schreef Borngunners borngunn...@aol.com het volgende: Okay. Now I have try to reinstall RT again and so far these are the configurations I have: root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt4 User: rtuser DBA:root Now creating a mysql database rt4 for RT. Done. Now populating database schema. Done. Now inserting database ACLs. Granting access to rtuser@'localhost' on rt4. Done. Now inserting RT core system objects. Done. [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766) Now inserting data. [Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments
Re: [rt-users] Help installing RT4 on Ubuntu
I have reinstalled everything again, starting from the OS. I installed ubuntu 11 and I installed RT using the following command apt-get install request-tracker4. Everything has being installed, but I am still getting the It Works! message. It seems like this version of RT is a bit complicated to install, right? Don't know what else to do regarding the installing RT. I seriously need help with detail how-to, please Thanks, -Original Message- From: Bart b...@pleh.info To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Feb 1, 2012 10:06 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Hi, Are you trying to do the source installation on Ubuntu? (btw, which version of Ubuntu?) At least, it looks that way. If the above is what you've done then I really don't understand the external auth errors your getting, a clean installation doesn't contain external auth... My advise would be to make sure you have a clean installation up and running first before playing with plugins (theres really no point). Also, if you have the latest Ubuntu server then you can also install RT using Aptitude ( aptitude search request-tracker4 ). I assume you've documented all your steps up to this point, could you show us exactly what you've done? (you've installed plugins, so undo that to begin with or at least turn off the plugins in the RT_SiteConfig). -- Bart Op 31 januari 2012 20:36 schreef Borngunners borngunn...@aol.com het volgende: Okay. Now I have try to reinstall RT again and so far these are the configurations I have: root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt4 User: rtuser DBA:root Now creating a mysql database rt4 for RT. Done. Now populating database schema. Done. Now inserting database ACLs. Granting access to rtuser@'localhost' on rt4. Done. Now inserting RT core system objects. Done. [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766) Now inserting data. [Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser, Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password: password, Privileged: 1, RealName: Enoch Root (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Tue Jan 31 19:32:37 2012] [error]: Could not set user info (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826) [Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956) Done inserting data. Done. Apache configuration: VirtualHost helpdesks.uhc.umd.edu ErrorLog /opt/rt4/var/log/apache2.error TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost thanks, -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Mon, Jan 30, 2012 6:32 pm Subject: Re: [rt-users] Help installing RT4 on Ubuntu On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote: Hello Falcone, I have tried the config as stated. This is the message I receive after starting apche: root@helpdesks:/etc/apache2# /etc/init.d/apache2 start * Starting web server apache2 [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table 'rt4.Users' doesn't exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587) You don't appear to have created the RT database. When you said On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: I have installed RT 4 on ubuntu and have tested the web after What did you do to install RT? It'd be great if you looked through the README and compared the steps to the notes about what you did. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 6
Re: [rt-users] Help installing RT4 on Ubuntu
Now RT is coming up, but I noticed couple of things: 1. It seems like RT is using sqlite database instead of mysql. (How do you make RT to use mysql? If I make the changes in RT_SiteConfig.pm to use mysql, will it work?) 2. How do I make RT to work without the /rt path in the RT_SiteConfig.pm? Also, If I want to configure LDAP authentication, how do I go about accomplishing that since the installation was done via aptitude? Last but not least I have a backup database from another RT server version 3.8, which was mysql database, how do I go about restoring the database from the fron-end, if possible? Thanks, -Original Message- From: Bart b...@pleh.info To: rt-users rt-users@lists.bestpractical.com Sent: Thu, Feb 2, 2012 10:00 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Hi, As mentioned, after the installation you have to manually add the RT config to apache. The installation won't configure apache automatically for you, you can probably use the include line Diaulas mentioned. Other then that, it looks like you've done the installation the Ubuntu way (which is ok), all you need to do now is configure Apache. Let us know if it worked. -- Bart Op 2 februari 2012 15:12 schreef Diaulas Castro diaulas.cas...@intersolution.inf.br het volgende: Did you put /rt in the end of url? Ex: http://192.168.1.1/rt Have Ubuntu 11.10 installed 3 weeks ago, don’t remember to change apache conf except of including this line: Include /etc/request-tracker4/apache2-modperl2.conf” Last 2 lines of my conf: tail -n2 /etc/apache2/sites-available/default Include /etc/request-tracker4/apache2-modperl2.conf /VirtualHost De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com]Em nome de Borngunners Enviada em: quinta-feira, 2 de fevereiro de 2012 12:04 Para: b...@pleh.info; rt-users@lists.bestpractical.com Assunto: Re: [rt-users] Help installing RT4 on Ubuntu I have reinstalled everything again, starting from the OS. I installed ubuntu 11 and I installed RT using the following command apt-get install request-tracker4. Everything has being installed, but I am still getting the It Works! message. It seems like this version of RT is a bit complicated to install, right? Don't know what else to do regarding the installing RT. I seriously need help with detail how-to, please Thanks, -Original Message- From: Bart b...@pleh.info To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Feb 1, 2012 10:06 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Hi, Are you trying to do the source installation on Ubuntu? (btw, which version of Ubuntu?) At least, it looks that way. If the above is what you've done then I really don't understand the external auth errors your getting, a clean installation doesn't contain external auth... My advise would be to make sure you have a clean installation up and running first before playing with plugins (theres really no point). Also, if you have the latest Ubuntu server then you can also install RT using Aptitude ( aptitude search request-tracker4 ). I assume you've documented all your steps up to this point, could you show us exactly what you've done? (you've installed plugins, so undo that to begin with or at least turn off the plugins in the RT_SiteConfig). -- Bart Op 31 januari 2012 20:36 schreef Borngunners borngunn...@aol.com het volgende: Okay. Now I have try to reinstall RT again and so far these are the configurations I have: root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt4 User: rtuser DBA:root Now creating a mysql database rt4 for RT. Done. Now populating database schema. Done. Now inserting database ACLs. Granting access to rtuser@'localhost' on rt4. Done. Now inserting RT core system objects. Done. [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766) Now inserting data. [Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser, Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password: password, Privileged: 1, RealName: Enoch Root (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Tue Jan 31 19:32:37 2012] [error]: Could not set user
Re: [rt-users] Help installing RT4 on Ubuntu
Okay. Now I have try to reinstall RT again and so far these are the configurations I have: root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt4 User: rtuser DBA:root Now creating a mysql database rt4 for RT. Done. Now populating database schema. Done. Now inserting database ACLs. Granting access to rtuser@'localhost' on rt4. Done. Now inserting RT core system objects. Done. [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766) Now inserting data. [Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser, Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password: password, Privileged: 1, RealName: Enoch Root (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Tue Jan 31 19:32:37 2012] [error]: Could not set user info (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826) [Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956) Done inserting data. Done. Apache configuration: VirtualHost helpdesks.uhc.umd.edu ErrorLog /opt/rt4/var/log/apache2.error TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost thanks, -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Mon, Jan 30, 2012 6:32 pm Subject: Re: [rt-users] Help installing RT4 on Ubuntu On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote: Hello Falcone, I have tried the config as stated. This is the message I receive after starting apche: root@helpdesks:/etc/apache2# /etc/init.d/apache2 start * Starting web server apache2 [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table 'rt4.Users' doesn't exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587) You don't appear to have created the RT database. When you said On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: I have installed RT 4 on ubuntu and have tested the web after What did you do to install RT? It'd be great if you looked through the README and compared the steps to the notes about what you did. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
This is my /etc/apache2/httpd.conf and /etc/apache2/sites-available/default configuration files : VirtualHost *:80 ServerName UHC:80 ServerAdmin helpd...@ticket.com ErrorLog /var/log/apache2/error.log TransferLog /var/log/apache2/xfer.log CustomLog /var/log/apache2/access.log combined ServerSignature On #config for your main content DocumentRoot /opt/rt4/share/html Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ Directory /opt/rt4/share/html Options Indexes FollowSymLinks AllowOverride None Allow from all satisfy any AddDefaultCharset UTF-8 SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Directory /VirtualHost -Original Message- From: Bart b...@pleh.info To: rt-users rt-users@lists.bestpractical.com Sent: Mon, Jan 30, 2012 5:34 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Same as with Debian, you need to manually add the RT apache configuration to apache. If Ubuntu does the same as Debian then you can find an example under /etc/request-tracker4. I suspect that you don't have a config under /etc/apache2/sites-available for RT, and/or not a link to the RT apache config under /etc/apache2/sites-enabled/ Make sure you have the RT config in there and a link under sites-enabled, after that restart apache2 and it should work (if the config is correct). For example configs you can check the wiki or these lists. -- Bart Op 26 januari 2012 22:40 schreef Kevin Falcone falc...@bestpractical.com het volgende: On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: I have installed RT 4 on ubuntu and have tested the web after restarting apache, nothing shows up except the normal apache It Works! What am I doing wrong in this case? You're going to need to share your apache config for anyone to be able to offer advice. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
Hello Falcone,
I have tried the config as stated. This is the message I receive after starting
apche:
root@helpdesks:/etc/apache2# /etc/init.d/apache2 start
* Starting web server apache2
[Mon Jan 30
22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table 'rt4.Users'
doesn't exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line
587. (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)
[Mon Jan 30 22:08:01 2012] [warning]: RT::Handle=HASH(0xb96785c8) couldn't
execute the query 'SELECT * FROM Users WHERE Name = ?' at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 600
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb96785c8)',
'SELECT * FROM Users WHERE Name = ?', 'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record.pm line 1206
DBIx::SearchBuilder::Record::_LoadFromSQL('RT::CurrentUser=HASH(0xb9c696c8)',
'SELECT * FROM Users WHERE Name = ?', 'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record.pm line 1125
DBIx::SearchBuilder::Record::LoadByCols('RT::CurrentUser=HASH(0xb9c696c8)',
'Name', 'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record/Cachable.pm line 120
DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::CurrentUser=HASH(0xb9c696c8)',
'Name', 'RT_System') called at /opt/rt4/sbin/../lib/RT/Record.pm line 363
RT::Record::LoadByCols('RT::CurrentUser=HASH(0xb9c696c8)', 'Name',
'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record.pm line 1070
DBIx::SearchBuilder::Record::LoadByCol('RT::CurrentUser=HASH(0xb9c696c8)',
'Name', 'RT_System') called at /opt/rt4/sbin/../lib/RT/User.pm line 462
RT::User::Load('RT::CurrentUser=HASH(0xb9c696c8)', 'RT_System') called
at /opt/rt4/sbin/../lib/RT/Handle.pm line 240
RT::Handle::CheckIntegrity('RT::Handle') called at
/opt/rt4/sbin/rt-server line 97
require /opt/rt4/sbin/rt-server called at (eval 6) line 3
eval 'package Plack::Sandbox::_2fopt_2frt4_2fsbin_2frt_2dserver;
{
my $app = do $_file;
if ( !$app ( my $error = $@ || $! )) { die $error; }
$app;
}
;' called at /usr/local/share/perl/5.10.1/Plack/Util.pm line 118
Plack::Util::_load_sandbox('/opt/rt4/sbin/rt-server') called at
/usr/local/share/perl/5.10.1/Plack/Util.pm line 155
Plack::Util::load_psgi('/opt/rt4/sbin/rt-server') called at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 32
Plack::Handler::Apache2::load_app('Plack::Handler::Apache2',
'/opt/rt4/sbin/rt-server') called at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 24
Plack::Handler::Apache2::preload('Plack::Handler::Apache2',
'/opt/rt4/sbin/rt-server') called at /etc/apache2/sites-enabled/000-default
line 20
eval 'package
Apache2::ReadConfig::etc::apache2::sites_enabled::000_default::line_19;
#line 19 /etc/apache2/sites-enabled/000-default
use Plack::Handler::Apache2;
Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
;' called at /opt/rt4/sbin/../lib/RT/CurrentUser.pm line 0
(/usr/share/perl/5.10/Carp.pm:47)
[Mon Jan 30 22:08:01 2012] [warning]: Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Handle.pm line 242.
(/opt/rt4/sbin/../lib/RT/Handle.pm:241)
RT couldn't connect to the database where tickets are stored.
If this is a new installation of RT, you should visit the URL below
to configure RT and initialize your database.
If this is an existing RT installation, this may indicate a database
connectivity problem.
The error RT got back when trying to connect to your database was:
Couldn't find RT_System user in the DB ''
[Mon Jan 30 22:08:02 2012] [warning]: (in cleanup) Error while loading
/opt/rt4/sbin/rt-server: Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC
contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl
/usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT.pm line
659. (/opt/rt4/sbin/../lib/RT.pm:343)
[Mon Jan 30 17:08:02 2012] [warn] NameVirtualHost *:80 has no VirtualHosts
[ OK ]
root@helpdesks:/etc/apache2#
Thanks
-Original Message-
From: Kevin Falcone falc...@bestpractical.com
To: rt-users rt-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 3:25 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 02:29:09PM -0500, Borngunners wrote:
This is my /etc/apache2/httpd.conf and
/etc/apache2/sites-available/default
configuration
files
Please try the config that we ship with RT
[rt-users] Help installing RT4 on Ubuntu
I have installed RT 4 on ubuntu and have tested the web after restarting apache, nothing shows up except the normal apache It Works! What am I doing wrong in this case? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Asset Tracker Page cannot be found error
When I click configuration and Asset Types as root, I have the following error message The page you requested could not be found Please check the URL and try again. I am sure that is the location to create an Asset Type and also its properties. Please help. Everything else works fine RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT Theme
I will like to change the team of my RT but I don't know how to go about it. Can someone lead me to the path of the web theme and what to do in changing the theme to my own customizable css. I have RT 3.8.8 on Ubuntu 9 thanks, Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Changing RT theme
I will like to change the team of my RT but I don't know how to go about it. Can someone lead me to the path of the web theme and what to do in changing the theme to my own customizable css. I have RT 3.8.8 on Ubuntu 9 thanks, Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] LDAP Authentication Issue
I have been trying to configure my RT to communicate with my ldap, but I have
been running into problems. I did install the perl module below is my
configuration and error after I restart apache (apache failed to restart):
# THE BASICS:
Set($rtname, 'TAG');
Set($Organization, 'TAG');
Set($CorrespondAddress , 'helpd...@test.action.go');
Set($CommentAddress , 'webmas...@test.action.go');
Set($Timezone , 'EDT'); # obviously choose what suits you
Set($MinimumPasswordLength, 8);
# THE DATABASE:
Set($DatabaseType, 'mysql'); # e.g. Pg or mysql
# These are the settings we used above when creating the RT database,
# you MUST set these to what you chose in the section above.
Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'wibble');
Set($DatabaseName , 'rt3'); # Ensure this is set to rt3!
# THE WEBSERVER:
Set($WebPath , );
Set($WebBaseURL , http://helpdesk.TAG.test.go;;);
#THE EMAIL SERVER
Set($SendmailPath , /usr/sbin/sendmail);
Set($SendmailArguments,-oi -t -ODeliveryMode=b -OErrorMode=m);
Set($UseFriendlyFromLine, 1);
Set($FriendlyFromLineFormat, \%s via RT\ %s);
Set($TruncateLongAttachments, undef);
#THE LDAP SERVER
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set($EmailCompletionUnprivileged,privileged);
# Following is LDAP authorization block
Set($ExternalAuthPriority, [ 'My_LDAP' ]);
Set($ExternalInfoPriority, [ 'My_LDAP' ]);
Set($AutoCreateNonExternalUsers,1);
Set($ExternalSettings, {
'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server'= '192.168.5.0',
'user' = 'administrator',
'pass' = '*',
'base' = 'dc=action,dc=test,dc=go',
# The filter to use to match RT-Users
'filter' = '(sAMAccountName=%u)',
# A catch-all example filter: '(objectClass=*)'
#
# The filter that will only match disabled users
#'d_filter' = '(FILTER_STRING)',
'd_filter' = '((objectCategory=person)(objectClass=user))',
# A catch-none example d_filter: '(objectClass=FooBarBaz)'
#
'net_ldap_args' = [version = 3 ],
# Does authentication depend on group membership? What group name?
#'group' = 'GROUP_NAME',
# What is the attribute for the group object that determines membership?
#'group_attr'= 'GROUP_ATTR',
## RT ATTRIBUTE MATCHING SECTION
# The list of RT attributes that uniquely identify a user
'attr_match_list' = ['Name',
'EmailAddress'
#'RealName'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'cn',
'EmailAddress' = 'test.action.go',
'WorkPhone' = 'telephoneNumber',
'MobilePhone' = 'mobile',
'RealName' = 'displayName',
'NickName' = 'preferredName',
'Organization' = 'Location',
'Address1' = 'mailstop',
'City' = 'homeCity',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
}
}
);
1;
Error from log is:
[Wed Jun 09 16:26:50 2010] [notice] caught SIGTERM, shutting down
[Wed Jun 9 20:26:53 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 9 20:27:04 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 09 16:27:13 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5
with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$
[Wed Jun 09 16:30:30 2010] [notice] caught SIGTERM, shutting down
[Wed Jun 9 20:30:33 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 9 20:30:44 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 09 16:30:53 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5
with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$
[Wed Jun 09 16:49:20 2010] [notice] caught SIGTERM, shutting down
[Wed Jun 09 16:49:23 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in
@INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$
[Wed Jun 09 16:49:23 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl
for
Re: [rt-users] 3.8.8 new install user creation error
Enter the password of the root password to each and every user that you create. That should be the initial password, then enter the current password and confirm it. That should resolve your problem -Original Message- From: Torsten Brumm torsten.br...@googlemail.com To: Guy Baxter gbax...@blackpoolsixth.ac.uk Cc: rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 10, 2010 12:10 pm Subject: Re: [rt-users] 3.8.8 new install user creation error Hi Guy, like the message says: ENTER THE CURRENT USERS PASSWORD: you are the Current User, so enter your password followed by the new password. Torsten 2010/6/10 Guy Baxter gbax...@blackpoolsixth.ac.uk Hi, I have installed RT 3.8.8 on fedora 12. I'm at the stage of adding users, i log in as root, go to users, create, create a user with username of test, set new password to test, and also verify it. When saving changes I get the following error: User created Please enter your current password. Password has not been set. A password was not set, so user won't be able to login. So then I enter test in current password box and save changes, but I am unable to log in. Log back in as root, fill in test user's current password as test, save changes, still cannot log in. Log back in as root, set new and verify password to test, save changes, but get the following error: Please enter your current password correctly. Password has not been set. What is going on? Is this a bug? Any help appreciated Thanks. Guy, This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. # Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de iscover RT's hidden secrets with RT Essentials from O'Reilly Media. uy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] LDAP External Authentication Issue
I have been trying to configure my RT to communicate with my ldap, but I have
been running into problems. I did install the perl module below is my
configuration and error after I restart apache (apache failed to restart):
# THE BASICS:
Set($rtname, 'TAG');
Set($Organization, 'TAG');
Set($CorrespondAddress , 'helpd...@test.action.go');
Set($CommentAddress , 'webmas...@test.action.go');
Set($Timezone , 'EDT'); # obviously choose what suits you
Set($MinimumPasswordLength, 8);
# THE DATABASE:
Set($DatabaseType, 'mysql'); # e.g. Pg or mysql
# These are the settings we used above when creating the RT database,
# you MUST set these to what you chose in the section above.
Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'wibble');
Set($DatabaseName , 'rt3'); # Ensure this is set to rt3!
# THE WEBSERVER:
Set($WebPath , );
Set($WebBaseURL , http://helpdesk.TAG.test.go;);
#THE EMAIL SERVER
Set($SendmailPath , /usr/sbin/sendmail);
Set($SendmailArguments,-oi -t -ODeliveryMode=b -OErrorMode=m);
Set($UseFriendlyFromLine, 1);
Set($FriendlyFromLineFormat, \%s via RT\ %s);
Set($TruncateLongAttachments, undef);
#THE LDAP SERVER
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set($EmailCompletionUnprivileged,privileged);
# Following is LDAP authorization block
Set($ExternalAuthPriority, [ 'My_LDAP' ]);
Set($ExternalInfoPriority, [ 'My_LDAP' ]);
Set($AutoCreateNonExternalUsers,1);
Set($ExternalSettings, {
'My_LDAP' = { ## GENERIC SECTION
'type' = 'ldap',
'server'= '192.168.5.0',
'user' = 'administrator',
'pass' = '*',
'base' = 'dc=action,dc=test,dc=go',
# The filter to use to match RT-Users
'filter' = '(sAMAccountName=%u)',
# A catch-all example filter: '(objectClass=*)'
#
# The filter that will only match disabled users
#'d_filter' = '(FILTER_STRING)',
'd_filter' = '((objectCategory=person)(objectClass=user))',
# A catch-none example d_filter: '(objectClass=FooBarBaz)'
#
'net_ldap_args' = [version = 3 ],
# Does authentication depend on group membership? What group name?
#'group' = 'GROUP_NAME',
# What is the attribute for the group object that determines membership?
#'group_attr'= 'GROUP_ATTR',
## RT ATTRIBUTE MATCHING SECTION
# The list of RT attributes that uniquely identify a user
'attr_match_list' = ['Name',
'EmailAddress'
#'RealName'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'cn',
'EmailAddress' = 'test.action.go',
'WorkPhone' = 'telephoneNumber',
'MobilePhone' = 'mobile',
'RealName' = 'displayName',
'NickName' = 'preferredName',
'Organization' = 'Location',
'Address1' = 'mailstop',
'City' = 'homeCity',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
}
}
);
1;
Error from log is:
[Wed Jun 09 16:26:50 2010] [notice] caught SIGTERM, shutting down
[Wed Jun 9 20:26:53 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 9 20:27:04 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 09 16:27:13 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5
with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$
[Wed Jun 09 16:30:30 2010] [notice] caught SIGTERM, shutting down
[Wed Jun 9 20:30:33 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 9 20:30:44 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check $
[Wed Jun 09 16:30:53 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5
with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$
[Wed Jun 09 16:49:20 2010] [notice] caught SIGTERM, shutting down
[Wed Jun 09 16:49:23 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in
@INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$
[Wed Jun 09 16:49:23 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl
[rt-users] RTAddressRegex and ExternalAuth error
I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:06:23 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:06:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 14:43:40 2010] [notice] caught SIGTERM, shutting down [Wed May 26 14:43:43 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:43:43 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 14:50:22 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:50:22 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 18:51:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:51:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:51:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 15:01:43 2010] [notice] caught SIGTERM, shutting down [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:01:46 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 15:15:41 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:15:41 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 19:16:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 19:16:34 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 15:16:43 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ I am not sure what I am doing wrong. Please help... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTAddressRegex and ExternalAuth error
Sounds like the RT path is not right. Was it working before? Did you install the ubuntu RT package or got it from bestpractical? Everything was working right until I decide to configure the LDAP authentication... I followed the instructions from best practical and then install the CPAN moduleI am not sure if I installed in the wrong path. What can I do to reverse the installation or better still repair the issue? -Original Message- From: Mauricio Tavares raubvo...@gmail.com To: borngunners borngunn...@aol.com Cc: RT-Users RT-Users@lists.bestpractical.com Sent: Thu, May 27, 2010 10:54 am Subject: Re: [rt-users] RTAddressRegex and ExternalAuth error On Thu, May 27, 2010 at 10:41 AM, borngunn...@aol.com wrote: I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:06:23 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:06:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 14:43:40 2010] [notice] caught SIGTERM, shutting down [Wed May 26 14:43:43 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:43:43 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 14:50:22 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:50:22 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 18:51:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:51:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:51:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 15:01:43 2010] [notice] caught SIGTERM, shutting down [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:01:46 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 15:15:41 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:15:41 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 19:16:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 19:16:34 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 15:16:43 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ I am not sure what I am doing wrong. Please help... I would begin with this guy here: [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ Sounds like the RT path is not right. Was it working before? Did you install the ubuntu RT package or got it from bestpractical? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTAddressRegexp and ExternalAuth error
I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:06:23 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:06:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 14:43:40 2010] [notice] caught SIGTERM, shutting down [Wed May 26 14:43:43 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:43:43 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 14:50:22 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 14:50:22 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 18:51:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 18:51:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 14:51:32 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ [Wed May 26 15:01:43 2010] [notice] caught SIGTERM, shutting down [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:01:46 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 15:15:41 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ [Wed May 26 15:15:41 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC:80, exiting... [Wed May 26 19:16:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 19:16:34 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check $ [Wed May 26 15:16:43 2010] [notice] Apache/2.2.11 (Ubuntu) PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal$ I am not sure what I am doing wrong. Please help... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] creating new user password
Thanks TorstenThat resolved my problem. I had changed the root password from the original password to something else, but your solution works for me -Original Message- From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.br...@kuehne-nagel.com To: borngunners borngunn...@aol.com; RT-Users RT-Users@lists.bestpractical.com Sent: Fri, May 21, 2010 2:23 am Subject: AW: Re: [rt-users] creating new user password Hi, Had the same error/problem some days ago, i fixed it with the password of the currently logged in user, it was in my case password so use the password from your logged in user! Torsten Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com Gesendet: Thu May 20 22:33:39 2010 Betreff: Re: [rt-users] creating new user password Which rt version do you use? I am using 3.8.8 I have tried using password as my current password after creating the user and when I am trying to change the password, it gives me the same message: Please enter your current password. Password has not been set When I try to login using the current password, it does not allow me to login neither. Remember, I am not talking about user root in this case. I am refferring to another superUser that I am creating. Thanks -Original Message- From: Bjoern Schulz bjoern.sch...@desy.de To: borngunners borngunn...@aol.com Sent: Thu, May 20, 2010 12:41 pm Subject: Re: [rt-users] creating new user password Hi! Which rt version do you use? in 3.8.8 the initial password is password best, björn Am 20.05.2010 18:35, schrieb borngunn...@aol.com: After I create a new user and set the password, I get the following message: Please enter your current password. Password has not been set I need help resolving this problem so my helpdesk staff can start using RT. thanks, Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Anonymos login without password
Since I am using RT for just internal and I have lazy staff who thinks using password for everything is not a good idea, how do I set RT so there is no login for general staff to create tickets and search tickets for solutions to repeated issue? I also want a special login for just Admin so they can keep track of the tickets coming in? An example will be the normal url taking the staff directly to ticket creation and normal url slash admin takes RT admin to a login page to manage tickets. http://helpdesk.rt.com and http://helpdesk.rt.com/admin Thanks Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Make install issue
Thanks Jeff... I have resolve this problem since yesterdayi forgot to add the rt group -Original Message- From: Jeff Ilgen usts...@usts.com To: borngunners borngunn...@aol.com Sent: Thu, May 20, 2010 11:37 am Subject: Re: [rt-users] Make install issue You need to add the www user and the www group on the system. (I'm assuming useradd lives in the same place on RHEL as it does CentOS) e.g. /usr/sbin/groupadd www /usr/sbin/useradd -g www www --Jeff Ilgen, USTS On May 19, 2010, at 4:27 PM, borngunn...@aol.com wrote: I am missing something and an error message at the end of make install r...@helpdesk:~/rt-3.8.8# make install /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi perl: =5.8.3(5.10.0) ...found users: rt group (www) ...MISSING bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (www) ...MISSING web group (www) ...MISSING All dependencies have been found. /opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc make: /opt/local/bin/ginstall: Command not found make: *** [config-install] Error 127 r...@helpdesk:~/rt-3.8.8# Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] creating new user password
After I create a new user and set the password, I get the following message: Please enter your current password. Password has not been set I need help resolving this problem so my helpdesk staff can start using RT. thanks, Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] creating new user password
Which rt version do you use? I am using 3.8.8 I have tried using password as my current password after creating the user and when I am trying to change the password, it gives me the same message: Please enter your current password. Password has not been set When I try to login using the current password, it does not allow me to login neither. Remember, I am not talking about user root in this case. I am refferring to another superUser that I am creating. Thanks -Original Message- From: Bjoern Schulz bjoern.sch...@desy.de To: borngunners borngunn...@aol.com Sent: Thu, May 20, 2010 12:41 pm Subject: Re: [rt-users] creating new user password Hi! Which rt version do you use? in 3.8.8 the initial password is password best, björn Am 20.05.2010 18:35, schrieb borngunn...@aol.com: After I create a new user and set the password, I get the following message: Please enter your current password. Password has not been set I need help resolving this problem so my helpdesk staff can start using RT. thanks, Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trying to install mod_perl
So, lets say I have reinstall the entire OS and install the dependencies and get the following results, which at the end all dependencies have been found. Why am I missing the 3 things in red? What have I missed? r...@helpdesk:~/rt-3.8.8# make install /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi perl: =5.8.3(5.10.0) ...found users: rt group (www) ...MISSING bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (www) ...MISSING web group (www) ...MISSING -Original Message- From: raymond raym...@pilotsupplies.com To: borngunners borngunn...@aol.com Cc: RT-Users RT-Users@lists.bestpractical.com Sent: Wed, May 19, 2010 1:03 pm Subject: Re: [rt-users] Trying to install mod_perl HI, does perl.load exists in /etc/apache2/mods-enabled# or in your main httpd.conf ? raymond n Tue, 18 May 2010, borngunn...@aol.com wrote: I have remove it and successfully reinstall it without the messages that howed up. Apache still keeps failing with the following error message after I ook into my log: [Tue May 18 14:47:36 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl or server UHC Helpdesk:0, exiting... This is my configuration file: VirtualHost helpdesk.uhc.umd.edu:80 ServerName UHC Helpdesk ServerAdmin helpd...@health.umd.edu ErrorLog /var/log/apache2/helpdesk-error.log # config for your main content DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html/ Order Allow,Deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason /Directory Location / /Location /VirtualHost -Original Message- From: raymond raym...@pilotsupplies.com To: borngunners borngunn...@aol.com Cc: rob.macgregor rob.macgre...@gmail.com; RT-Users RT-Users@lists.bestpractical.com Sent: Tue, May 18, 2010 1:32 pm Subject: Re: [rt-users] Trying to install mod_perl Hi, have you tried to rename or remove root/.cpan/build/mod_perl-1.31-OqZLsX than try reinstall. raymond Running make for G/GO/GOZER/mod_perl-1.31.tar.gz Has already been unwrapped into directory /root/.cpan/build/mod_perl-1.31-OqZLsX n Mon, 17 May 2010, borngunn...@aol.com wrote: After I uncomment the PerlRequire in my httpd.conf file, apche2 restart uccessfully, but then I receive the following message from my web browser: You're almost there! You haven't yet configured your webserver to run RT. You appear to have nstalled RT's web interface correctly, but haven't yet configured your web erver to run the RT server which powers the web interface. The next step is o edit your webserver's configuration file to instruct it to use RT's od_perl, astCGI or SpeedyCGI handler. If you need commercial support, please contact us t sa...@bestpractical.com. What Am I doing wrong in this case? -Original Message- From: Rob MacGregor rob.macgre...@gmail.com To: RT-Users RT-Users@lists.bestpractical.com Sent: Mon, May 17, 2010 4:14 pm Subject: Re: [rt-users] Trying to install mod_perl On Mon, May 17, 2010 at 20:31, borngunn...@aol.com wrote: After couple of apache2 fail, I am trying to install mod_perl in cpan and I got the following error messages: cpan[1] install mod_perl CPAN: Storable loaded ok (v2.18) Going to read '/root/.cpan/Metadata' Database was generated on Mon, 17 May 2010 14:28:57 GMT CPAN: YAML loaded ok (v0.71) Going to read 125 yaml files from /root/.cpan/build/ CPAN: Time::HiRes loaded ok (v1.9711) DONE Restored the state of none (in 2.8972 secs) Running install for module 'mod_perl' Running make for G/GO/GOZER/mod_perl-1.31.tar.gz Has already been unwrapped into directory /root/.cpan/build/mod_perl-1.31-OqZLsX '/usr/bin/perl Makefile.PL INSTALLDIRS=site' returned status 2, won't make Running make test Make had some problems, won't test Running make install Make had some problems, won't install That suggests you already have installed mod_perl. Did you also onfigure it in Apache? See the mod_perl documentation at http://perl.apache.org/, in articular http://perl.apache.org/docs/2.0/user/config/config.html#Enabling_mod_perl Please help me resolve this issue. What do I need to do and where is apache2 source directory located? That really depends on how you installed Apache. Note that Apache has it's own mailing lists - ttp://httpd.apache.org/userslist.html. -- Regards, Raymond Wong ersonal motto: P.E.A.C.E njoy the present ssert your goals hampion peace ntrust others Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trying to install mod_perl
I read the link that you sent me and that helps me get the result that I got. I have pasted the configuration in the link that you sent me and created a private link http://pastebin.com/8n6vemSK -Original Message- From: Rob MacGregor rob.macgre...@gmail.com To: RT-Users RT-Users@lists.bestpractical.com Sent: Mon, May 17, 2010 5:47 pm Subject: Re: [rt-users] Trying to install mod_perl I don't need to get multiple copies of all of your emails - please end them to the list and the list alone. On Mon, May 17, 2010 at 22:28, borngunn...@aol.com wrote: I have checked and made necessary corrections. Now, all I am getting is this: It Works! What am I missing in this case? Appropriate configuration of Apache ;) Did you read the URL I previously directed you to? It's apparent that ou haven't made the appropriate RT changes to your Apache install. Can you upload a copy of your Apache configuration file (such as at ttp://pastebin.com/) and provide a link to where it can be found? -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. uy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trying to install mod_perl
This is the error that I got after I did the following : #rm -rf /root/.cpan/build/mod_perl-1.31-OqZLsX #cpan CPAN install mod_perl CPAN: File::Temp loaded ok (v0.22) '/usr/bin/perl Makefile.PL INSTALLDIRS=site' returned status 2, won't make Running make test Make had some problems, won't test Running make install Make had some problems, won't install -Original Message- From: raymond raym...@pilotsupplies.com To: borngunners borngunn...@aol.com Cc: rob.macgregor rob.macgre...@gmail.com; RT-Users RT-Users@lists.bestpractical.com Sent: Tue, May 18, 2010 1:32 pm Subject: Re: [rt-users] Trying to install mod_perl Hi, have you tried to rename or remove root/.cpan/build/mod_perl-1.31-OqZLsX than try reinstall. raymond Running make for G/GO/GOZER/mod_perl-1.31.tar.gz Has already been unwrapped into directory /root/.cpan/build/mod_perl-1.31-OqZLsX n Mon, 17 May 2010, borngunn...@aol.com wrote: After I uncomment the PerlRequire in my httpd.conf file, apche2 restart uccessfully, but then I receive the following message from my web browser: You're almost there! You haven't yet configured your webserver to run RT. You appear to have nstalled RT's web interface correctly, but haven't yet configured your web erver to run the RT server which powers the web interface. The next step is o edit your webserver's configuration file to instruct it to use RT's mod_perl, astCGI or SpeedyCGI handler. If you need commercial support, please contact us t sa...@bestpractical.com. What Am I doing wrong in this case? -Original Message- From: Rob MacGregor rob.macgre...@gmail.com To: RT-Users RT-Users@lists.bestpractical.com Sent: Mon, May 17, 2010 4:14 pm Subject: Re: [rt-users] Trying to install mod_perl On Mon, May 17, 2010 at 20:31, borngunn...@aol.com wrote: After couple of apache2 fail, I am trying to install mod_perl in cpan and I got the following error messages: cpan[1] install mod_perl CPAN: Storable loaded ok (v2.18) Going to read '/root/.cpan/Metadata' Database was generated on Mon, 17 May 2010 14:28:57 GMT CPAN: YAML loaded ok (v0.71) Going to read 125 yaml files from /root/.cpan/build/ CPAN: Time::HiRes loaded ok (v1.9711) DONE Restored the state of none (in 2.8972 secs) Running install for module 'mod_perl' Running make for G/GO/GOZER/mod_perl-1.31.tar.gz Has already been unwrapped into directory /root/.cpan/build/mod_perl-1.31-OqZLsX '/usr/bin/perl Makefile.PL INSTALLDIRS=site' returned status 2, won't make Running make test Make had some problems, won't test Running make install Make had some problems, won't install That suggests you already have installed mod_perl. Did you also onfigure it in Apache? See the mod_perl documentation at http://perl.apache.org/, in articular http://perl.apache.org/docs/2.0/user/config/config.html#Enabling_mod_perl Please help me resolve this issue. What do I need to do and where is apache2 source directory located? That really depends on how you installed Apache. Note that Apache has it's own mailing lists - ttp://httpd.apache.org/userslist.html. -- Regards, Raymond Wong ersonal motto: P.E.A.C.E njoy the present ssert your goals hampion peace ntrust others Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trying to install mod_perl
I have remove it and successfully reinstall it without the messages that showed up. Apache still keeps failing with the following error message after I look into my log: [Tue May 18 14:47:36 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC Helpdesk:0, exiting... This is my configuration file: VirtualHost helpdesk.uhc.umd.edu:80 ServerName UHC Helpdesk ServerAdmin helpd...@health.umd.edu ErrorLog /var/log/apache2/helpdesk-error.log # config for your main content DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html/ Order Allow,Deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason /Directory Location / /Location /VirtualHost -Original Message- From: raymond raym...@pilotsupplies.com To: borngunners borngunn...@aol.com Cc: rob.macgregor rob.macgre...@gmail.com; RT-Users RT-Users@lists.bestpractical.com Sent: Tue, May 18, 2010 1:32 pm Subject: Re: [rt-users] Trying to install mod_perl Hi, have you tried to rename or remove root/.cpan/build/mod_perl-1.31-OqZLsX than try reinstall. raymond Running make for G/GO/GOZER/mod_perl-1.31.tar.gz Has already been unwrapped into directory /root/.cpan/build/mod_perl-1.31-OqZLsX n Mon, 17 May 2010, borngunn...@aol.com wrote: After I uncomment the PerlRequire in my httpd.conf file, apche2 restart uccessfully, but then I receive the following message from my web browser: You're almost there! You haven't yet configured your webserver to run RT. You appear to have nstalled RT's web interface correctly, but haven't yet configured your web erver to run the RT server which powers the web interface. The next step is o edit your webserver's configuration file to instruct it to use RT's mod_perl, astCGI or SpeedyCGI handler. If you need commercial support, please contact us t sa...@bestpractical.com. What Am I doing wrong in this case? -Original Message- From: Rob MacGregor rob.macgre...@gmail.com To: RT-Users RT-Users@lists.bestpractical.com Sent: Mon, May 17, 2010 4:14 pm Subject: Re: [rt-users] Trying to install mod_perl On Mon, May 17, 2010 at 20:31, borngunn...@aol.com wrote: After couple of apache2 fail, I am trying to install mod_perl in cpan and I got the following error messages: cpan[1] install mod_perl CPAN: Storable loaded ok (v2.18) Going to read '/root/.cpan/Metadata' Database was generated on Mon, 17 May 2010 14:28:57 GMT CPAN: YAML loaded ok (v0.71) Going to read 125 yaml files from /root/.cpan/build/ CPAN: Time::HiRes loaded ok (v1.9711) DONE Restored the state of none (in 2.8972 secs) Running install for module 'mod_perl' Running make for G/GO/GOZER/mod_perl-1.31.tar.gz Has already been unwrapped into directory /root/.cpan/build/mod_perl-1.31-OqZLsX '/usr/bin/perl Makefile.PL INSTALLDIRS=site' returned status 2, won't make Running make test Make had some problems, won't test Running make install Make had some problems, won't install That suggests you already have installed mod_perl. Did you also onfigure it in Apache? See the mod_perl documentation at http://perl.apache.org/, in articular http://perl.apache.org/docs/2.0/user/config/config.html#Enabling_mod_perl Please help me resolve this issue. What do I need to do and where is apache2 source directory located? That really depends on how you installed Apache. Note that Apache has it's own mailing lists - ttp://httpd.apache.org/userslist.html. -- Regards, Raymond Wong ersonal motto: P.E.A.C.E njoy the present ssert your goals hampion peace ntrust others Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trying to install mod_perl
Does that file exist? Can the user you're running Apache as access it? I checked the file and it was in there and I am running apache as root and root seems to own the file. -Original Message- From: Rob MacGregor rob.macgre...@gmail.com To: RT-Users RT-Users@lists.bestpractical.com Sent: Tue, May 18, 2010 5:39 pm Subject: Re: [rt-users] Trying to install mod_perl On Tue, May 18, 2010 at 19:55, borngunn...@aol.com wrote: I have remove it and successfully reinstall it without the messages that showed up. Apache still keeps failing with the following error message after I look into my log: [Tue May 18 14:47:36 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server UHC Helpdesk:0, exiting... Does that file exist? Can the user you're running Apache as access it? -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Apache Failed Again
Error restarting apache2... Please help r...@helpdesk:/etc/apache2# /etc/init.d/apache2 restart * Restarting web server apache2 Warning: DocumentRoot [/usr/local/share/rt3/html] does not exist Syntax error on line 12 of /etc/apache2/httpd.conf: Invalid command 'PerlRequired', perhaps misspelled or defined by a module not included in the server configuration [fail] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Apache Failed Again
I did a reinstall of rtDo I have to do anything extra? The reason why I did a reinstall is because apache2 was failing and still failing after I configure the httpd.conf file. -Original Message- From: Rob MacGregor rob.macgre...@gmail.com To: RT-Users RT-Users@lists.bestpractical.com Sent: Mon, May 17, 2010 2:05 pm Subject: Re: [rt-users] Apache Failed Again On Mon, May 17, 2010 at 18:58, borngunn...@aol.com wrote: Error restarting apache2... Please help r...@helpdesk:/etc/apache2# /etc/init.d/apache2 restart * Restarting web server apache2 Warning: DocumentRoot [/usr/local/share/rt3/html] does not exist Syntax error on line 12 of /etc/apache2/httpd.conf: Invalid command 'PerlRequired', perhaps misspelled or defined by a module not included in the server configuration [fail] What did you change (I'm guessing a rebuild/reinstall/upgrade of Apache)? Does /usr/local/share/rt3/html exist? Does the user you're running pache as have access to that directory (and all those below it)? -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. uy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Apache Failed Again
I thought it was misspelled originally, so I added the PerlRequire(d) and still failing... I have removed the d, but it still failed. What do I do to make it work? -Original Message- From: Jesse Vincent je...@bestpractical.com To: Rob MacGregor rob.macgre...@gmail.com Cc: RT-Users RT-Users@lists.bestpractical.com Sent: Mon, May 17, 2010 2:12 pm Subject: Re: [rt-users] Apache Failed Again n Mon, May 17, 2010 at 07:04:49PM +0100, Rob MacGregor wrote: On Mon, May 17, 2010 at 18:58, borngunn...@aol.com wrote: Error restarting apache2... Please help r...@helpdesk:/etc/apache2# /etc/init.d/apache2 restart * Restarting web server apache2 Warning: DocumentRoot [/usr/local/share/rt3/html] does not exist Syntax error on line 12 of /etc/apache2/httpd.conf: Invalid command 'PerlRequired', perhaps misspelled or defined by a module Did you perhaps misspell it as the error message suggests you may have? PerlRequire is an apache directive I know about. PerlRequired is not. not included in the server configuration [fail] What did you change (I'm guessing a rebuild/reinstall/upgrade of Apache)? Does /usr/local/share/rt3/html exist? Does the user you're running Apache as have access to that directory (and all those below it)? -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. uy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Trying to install mod_perl
After couple of apache2 fail, I am trying to install mod_perl in cpan and I got the following error messages: cpan[1] install mod_perl CPAN: Storable loaded ok (v2.18) Going to read '/root/.cpan/Metadata' Database was generated on Mon, 17 May 2010 14:28:57 GMT CPAN: YAML loaded ok (v0.71) Going to read 125 yaml files from /root/.cpan/build/ CPAN: Time::HiRes loaded ok (v1.9711) DONE Restored the state of none (in 2.8972 secs) Running install for module 'mod_perl' Running make for G/GO/GOZER/mod_perl-1.31.tar.gz Has already been unwrapped into directory /root/.cpan/build/mod_perl-1.31-OqZLsX '/usr/bin/perl Makefile.PL INSTALLDIRS=site' returned status 2, won't make Running make test Make had some problems, won't test Running make install Make had some problems, won't install Please help me resolve this issue. What do I need to do and where is apache2 source directory located? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trying to install mod_perl
I have checked and made necessary corrections. Now, all I am getting is this: It Works! What am I missing in this case? -Original Message- From: borngunners borngunn...@aol.com To: rob.macgregor rob.macgre...@gmail.com Sent: Mon, May 17, 2010 5:27 pm Subject: Re: [rt-users] Trying to install mod_perl I have checked and made necessary corrections. Now, all I am getting is this: It Works! What am I missing in this case? -Original Message- From: Rob MacGregor rob.macgre...@gmail.com To: RT-Users RT-Users@lists.bestpractical.com Sent: Mon, May 17, 2010 4:58 pm Subject: Re: [rt-users] Trying to install mod_perl On Mon, May 17, 2010 at 21:37, borngunn...@aol.com wrote: After I uncomment the PerlRequire in my httpd.conf file, apche2 restart successfully, but then I receive the following message from my web browser: You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler. If you need commercial support, please contact us at sa...@bestpractical.com. What Am I doing wrong in this case? http://rt.bestpractical.com/view/ManualApacheConfig -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. uy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Apache2 failure
My apche server is failing after I make the nchanges in the httpd.conf file. When I revert it back to its original, it seems to work fine. Please help.Everything else has bein installed successfully, except for apache I am running ubuntu distro 9.04 and RT 3.8.8 Thanks Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] apache2 fail to start
I have done all the steps in goin live with my RT, but I am having a little problem starting apache2.. In the instructions I am to copy and paste the virtual host settings in httpd.conf file after making a copy of the original one. Other instructions stated that I should have that configured in /etc/apache2/site-enabled/000-default. I have done both procedure and I am not successfull. After I remove the changes that I made in both files back to its original, apache2 successfully restart. I am not sure what I am doing wrong, but apache2 is the hold up for me to go live now. I am using ubuntu 9.04 distro and RT 3.8.8 Please help A little synopsis of what I have is below: VirtualHost * ServerName rt.example.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrade Directory
I need to know where the extracted src 3.8.8 has to be during the upgrade from 3.8.4. Do I have to copy the entire directory to the current 3.8.4 directory before doing the upgrade? I have read the READ ME and there is no where in there that they stated it. Honestly, I will need a step by step instruction to do the upgrade. I have never done the upgrade before. And I am new to the whole RT setup, I just took over a position and they wanted me to upgrade to the latest version. Thanks Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade Directory
I will try that. Thanks -Original Message- From: Emmanuel Lacour elac...@easter-eggs.com To: rt-users rt-users@lists.bestpractical.com Sent: Wed, May 12, 2010 10:58 am Subject: Re: [rt-users] Upgrade Directory On Wed, May 12, 2010 at 10:29:44AM -0400, borngunn...@aol.com wrote: I need to know where the extracted src 3.8.8 has to be during the upgrade from 3.8.4. Do I have to copy the entire directory to the current 3.8.4 directory before doing the upgrade? I have read the READ ME and there is no where in there that they stated it. just follow GENERAL INSTALLATION in README, upgrade instructions are rovided when needed. to quickly answer, you untar RT in another directory than your roduction one (some kind of src or tmp directory). You follow steps the ame as for installation, but: - you read UPGRADING file you run make upgrade instead of make install but once again, read carefully README file, everything you need is nside. PS: don't forget to backup before upgrade... iscover RT's hidden secrets with RT Essentials from O'Reilly Media. uy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrading from 3.8.4 to 3.8.8
How do I upgrade RT from 3.8.4 to the current version without any issues? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 404 error message
I was able to successfully able to run the following command make initialize-database and follow throught the entire settings. When I?enter my url helpdesk.example.com/rt, I got the following page? cannot be found error message http 404. Nonetheless, when i enter my regular url without /rt, i saw a message that says It Works!. Please help. Whoever is having a make initialize error message should go back to the directory where the rt package was untar and run the following command: make initialize-database ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error make initialize-database
I have gone through the suggested steps successfully, but had an error when I enter the following command: r...@helpdesk:/opt/rt3# make initialize-database This is the error that I got: make: *** No rule to make target `initialize-database'.? Stop. Can someone guide me in resolving this issue. Thanks, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
