Re: [rt-users] Possible Bug?
See the thread starting with: http://lists.bestpractical.com/pipermail/rt-users/2006-July/040503.html On 7/20/06, Mathew Snyder [EMAIL PROTECTED] wrote: We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO another based on the merged tickets id. To clarify: Ticket #1 comes in. Ticket #2 comes in and either is related to or is identical to ticket #1. Ticket #2 is merged into ticket #1. Searching for ticket #2 results in nothing instead of redirecting to ticket #1 giving the impression that ticket #2 does not exist. Is this a feature? If so how can I make it work the way I want it to? Or is it just a bug? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- Cristobal M. Palmer UNC-CH SILS Student TriLUG Vice Chair [EMAIL PROTECTED] [EMAIL PROTECTED] ils.unc.edu/~cmpalmer Television-free since 2003 tarheelcoxn iank has trouble with English. his native language is Python iank Yeah iank I'm forced iank To indent iank My sentences ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] filtering by hostmask best done with scrip?
Greetings from a new user. I have rt-mailgate working and can generate tickets from emails. I've read http://wiki.bestpractical.com/index.cgi?SpamFiltering And believe that it would be overkill in our case. We're a small shop and are likely to have one queue per client and rarely add clients, so what I'm about to describe doesn't have to scale, anyway. Say I have a client_foo queue. I want mail from [EMAIL PROTECTED] to that queue to get through, everything else gets dropped. Am I correct in thinking that this is best done with a scrip and not in postfix? (I'd like to have an RT admin who doesn't touch the configs of the box in question). If so, has someone already put a scrip like this to use? I saw http://wiki.bestpractical.com/index.cgi?AutoSetOwnerForQueue (the section titled Assigning owner conditionally based on ticket creator) but not anything closer to what I want. Perhaps I'm not using the right search terms. Any help appreciated. -- Cristobal M. Palmer UNC-CH SILS Student [EMAIL PROTECTED] Television-free since 2003 tarheelcoxn iank has trouble with English. his native language is Python iank Yeah iank I'm forced iank To indent iank My sentences ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
