Re: [rt-users] Ldap Request Tracker

[Dan Madere]

Hi Theresa,

LDAP authentication requires installing the
RT::Authen::ExternalAuthhttp://search.cpan.org/%7Etsibley/RT-Authen-ExternalAuth-0.12/lib/RT/Authen/ExternalAuth.pmmodule.
 Install the module then follow the directions in its README to see
what to add to your RT_SiteConfig.pm.  The best step by step directions I
could find are here: http://requesttracker.wikia.com/wiki/ExternalAuth
Hope this helps.  Thanks,

Dan


On Wed, Dec 19, 2012 at 8:34 AM, Theresa Wiltshire 
t...@theclarendoncollege.com wrote:

  Hi,



 I am new to linux and request tracker, I have installed request tracker 4
 on a debian squeeze installation, it is all working fine expect I know need
 to get users to authenticate through active directory using LDAP.  I have
 tried to do this but am not getting very far, are there any simple step by
 step instructions on how to do this please as I think I am missing
 something.  Thanks in advance.



 Theresa


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Re: [rt-users] Cross table queries - transaction

[Dan Madere]

I was also trying to figure this out so I could make a report of which
tickets entered a specific queue in a date range, even if the ticket
is not in that queue currently.

In RT 3.8, there were these 3 pre-made reports under tools  reports
in the interface.  Admittedly, they weren't very useful, so that's
probably why they were removed in 4.0.  But I found that these reports
provided a useful template for making your own custom reports, which
can easily perform searches on transactions.  If you know some perl,
you can grab the code for these pre-made reports from 3.8 and use it
on 4.0.  I definitely had success with this approach.

Dan

On Thu, Dec 15, 2011 at 3:16 PM, Kevin Falcone
falc...@bestpractical.com wrote:
 On Thu, Dec 15, 2011 at 07:17:15AM -0500, Joe Harris wrote:
 Is there any way to build a query within RT (4.04) to query more than
 the ticket table? Specifically I am trying to build a dashboard that
 will email users any ticket they updated yesterday. I have one that is
 current user and last updated is yesterday, but if someone else
 updates it after it doesn't show as lastupdatedby is changed.

 Unfortunately, the Query Builder concentrates on Ticket fields, and
 what you want is a Transaction search, which you can't do from the UI.
 You might be able to use the My Day link under Tools to point you in
 the right direction.

 -kevin

 
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