Re: [rt-users] Email delay on ticket creation - sending to www user?

2009-03-20 Thread Derek Cunningham
I thought this was solved, but I was wrong - see below:

On 3/11/09 2:02 PM, Bill Cole rtusers-20090...@billmail.scconsult.com
wrote:

 
 Now the bad case:
 
 Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 6D778843F4: uid=70
 from=www
 Mar 10 08:56:51 rt3-curis-com postfix/cleanup[231]: 6D778843F4:
 message-id=rt-3.8.1-228-1236689811-14.30085-...@curis.com
 Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 6D778843F4:
 from=w...@rt3.curis.com, size=998, nrcpt=1 (queue active)
 Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 7C66B843F5: uid=70
 from=www
 Mar 10 08:56:51 rt3-curis-com postfix/cleanup[231]: 7C66B843F5:
 message-id=rt-3.8.1-212-1236685553-104.30085-...@curis.com
 Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 7C66B843F5:
 from=w...@rt3.curis.com, size=1232, nrcpt=3 (queue active)
 Mar 10 08:56:51 rt3-curis-com postfix/smtp[234]: 6D778843F4:
 to=d...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=0,
 status=sent (250 2.0.0 49b66393-000b34c3 Message accepted for delivery)
 Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5:
 to=d...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=4257,
 status=sent (250 2.0.0 49b66393-000b34c4 Message accepted for delivery)
 Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5:
 to=de...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=4257,
 status=sent (250 2.0.0 49b66393-000b34c4 Message accepted for delivery)
 Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5:
 to=rcur...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=4257,
 status=sent (250 2.0.0 49b66393-000b34c4 Message accepted for delivery)
 Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 6D778843F4: removed
 Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 7C66B843F5: removed
 
 Here, 6D778843F4 wakes up Postfix to the presence of 7C66B843F5, whose
 message-id and delay value point at it having been submitted 71 minutes
 earlier with 2A4DE8438B.
 
 
 And from /var/log/httpd/error.log
 
 Which seems to be 4 hours ahead... UTC vs EDT? I wouldn't expect to see that
 discrepancy on MacOS X...
 
 [Tue Mar 10 11:45:54 2009] [info]:
 rt-3.8.1-212-1236685553-588.30085-...@curis.com #30085/1657 - Scrip 3 On
 Create Autoreply To Requestors
 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
 [Tue Mar 10 11:45:54 2009] [info]:
 rt-3.8.1-212-1236685553-588.30085-...@curis.com sent  To: mbo...@curis.com
 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
 [Tue Mar 10 11:45:54 2009] [info]:
 rt-3.8.1-212-1236685553-104.30085-...@curis.com #30085/1657 - Scrip 4 On
 Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
 [Tue Mar 10 11:45:54 2009] [info]:
 rt-3.8.1-212-1236685553-104.30085-...@curis.com sent  Bcc: d...@curis.com,
 de...@curis.com, rcur...@curis.com
 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
 
 And that answers the why? question. RT is sending that message with Bcc's
 (normal) which resulted in it not being ready for pickup back when
 2A4DE8438B went out.
 
 [Tue Mar 10 11:45:54 2009] [info]: Ticket 30085 created in queue
 'Facilities' by mbo...@curis.com
 (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)
 [Tue Mar 10 12:56:13 2009] [info]: Successful login for dens from 10.2.2.9
 (/opt/rt3/share/html/autohandler:273)
 [Tue Mar 10 12:56:51 2009] [info]:
 rt-3.8.1-228-1236689811-14.30085-...@curis.com #30085/1660 - Scrip 2 On
 Owner Change Notify Owner (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
 [Tue Mar 10 12:56:51 2009] [info]:
 rt-3.8.1-228-1236689811-14.30085-...@curis.com sent  To: d...@curis.com
 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
 
 
 My RT_SiteConfig.PM
 
 Set($rtname, curis.com);
 Set($Organization, curis.com);
 Set($WebBaseURL, http://rt3.curis.com;);
 Set($OwnerEmail , 'de...@curis.com');
 Set($CanonicalizeEmailAddressMatch , '@rt3\.curis\.com$');
 Set($CanonicalizeEmailAddressReplace , '@curis.com');
 Set($WebPath, /rt);
 Set($CorrespondAddress, 'corresp...@curis.com');
 Set($CommentAddress , 'comm...@curis.com');
 Set($SendmailPath, /usr/sbin/sendmail);
 Set($MessageBoxWrap, SOFT);
 Set($UseFriendlyToLine, 0);
 Set($NotifyActor, 1);
 Set($MessageBoxRichText, 0);
 Set($SMTPDebug, 1);
 Set($MyTicketsLength, 30);
 Set($DefaultSummaryRows, 30);
 
 
 You *MIGHT* be able to get better behavior by adjusting the mail parameters
 that RT is using. The defaults are reasonable for Real Sendmail and for the
 sendmail compatibility interface of Postfix as Postfix is commonly
 configured on many Linux and *BSD systems, but it is really not suited for
 the modified (and somewhat old) Postfix that Apple ships on MacOS X with a
 desktop-oriented configuration. You might find that using 'sendmail' instead
 of 'sendmailpipe' for $MailCommand and adjusting $SendmailArguments (no -t)
 makes the whole issue vanish.
 

On 3/19/09 9:21 AM, Derek Cunningham de...@curis.com wrote:

 
 
 Sure enough, it was the postfix configuration.  Thanks for suggesting it
 Bill - I just put default Postfix (not Apple

Re: [rt-users] Email delay on ticket creation - SOLVED

2009-03-19 Thread Derek Cunningham
On 3/12/09 10:45 AM, Bill Cole rtusers-20090...@billmail.scconsult.com
wrote:

 Derek Cunningham wrote, On 3/12/09 8:30 AM:
 Hi Bill,
 
 I really appreciate your time and helpful answers.  They have certainly
 pointed me in the right direction, and I'll update the list when I have it
 solved.
 
 It's been a bit of a challenge to make this run on Mac OS X, all kinds of
 different preinstalled software points to that it 'should' work easily, but
 time and time again I find myself fighting against what should be simple
 config changes that have been harder to solve than I though it should be.
 
 It is useful to keep in mind that Apple acts strategically, even when it
 looks like they are just being sloppy. MacOS X *Server* is a premium-priced
 product and has very few truly secret differences from the standard version
 of MacOS X that comes with a personal Mac, it is mostly a matter of
 configuration; the desktop version of the system is aggressively configured
 towards use as a personal computer that is almost exclusively used through
 the GUI by one person at a time. The Postfix config is an example of this,
 and if you want Postfix on a Mac to behave like a normal server instance of
 Postfix, you should either replace it altogether or at least fix the lack of
 wakeup settings in master.cf. That may also require you to watch out for
 Apple regressing the change in future updates, but it won't break anything
 that already works.
 
 At least I have some much more focused searches to make about the postfix
 config.  I will try changing RT's $MailCommand and $SendmailArguments first
 and see if that makes the difference.
 
 Well, despite my digression on that option I think that is a second-best
 approach. It is something one might try if one does not have administrative
 control of the mail subsystem or has some need to keep the no-wakeup model.
 The 'sendmailpipe' option for $MailCommand is a much more efficient
 approach, and I wouldn't suggest switching to 'sendmail' on a high-volume RT
 machine. I'm not even sure that change will solve the queue delay problem
 completely. My hypothesis is that it will avoid the problem by serializing
 the queueing of messages for multiple recipients so that the Postfix
 'pickup' process can't win a parallel race with a 'sendmail -oi -t' process
 that has to parse multiple recipients out of a Bcc header.


Sure enough, it was the postfix configuration.  Thanks for suggesting it
Bill - I just put default Postfix (not Apple) times for wakeup on pickup,
qmgr and flush in the master.cf, Apple sets them to -.  I had already
enabled pickup, which had things partially working, but missed qmgr and
flush.

Thanks for the assist!  I now happily have RT 3.8.1 running on Mac OS X 10.4
client.

In all reality, most services needed to make it all happen were in place,
but needed to be activated and slightly reconfigured.  None of it was too
difficult, but none of it was exactly 'out of the box' either...

-Derek


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Re: [rt-users] Email delay on ticket creation

2009-03-12 Thread Derek Cunningham
Hi Bill,

I really appreciate your time and helpful answers.  They have certainly
pointed me in the right direction, and I'll update the list when I have it
solved.

It's been a bit of a challenge to make this run on Mac OS X, all kinds of
different preinstalled software points to that it 'should' work easily, but
time and time again I find myself fighting against what should be simple
config changes that have been harder to solve than I though it should be.

At least I have some much more focused searches to make about the postfix
config.  I will try changing RT's $MailCommand and $SendmailArguments first
and see if that makes the difference.

Thanks again,

-Derek Cunningham


On 3/11/09 6:37 PM, Bill Cole rtusers-20090...@billmail.scconsult.com
wrote:

 Kenneth Marshall wrote, On 3/11/09 2:27 PM:
 On Wed, Mar 11, 2009 at 02:02:15PM -0400, Bill Cole wrote:
 Derek Cunningham wrote, On 3/10/09 10:54 AM:
 Hi
 If I have gone about posting my question the wrong way please let me
 know.
 Should I add my RT_SiteConfig.pm file in addition to these logs? The
 autoreply goes out right away, but I'm getting a lengthy delay on only
 the
 admincc messages, and only sometimes when a user submits a new request by
 email.  It doesn't seem to matter who the user is.  If anybody sees
 anything
 helpful in my log entries please tell me.  If I should be including info
 from another log, please tell me.  I would have suspected a postfix
 config
 problem, but I'm suspecting my RT config because this only happens during
 the condition that a user submits a new request via email.
 
 It's not primarily RT, it's primarily Postfix.
 
 I am using RT 3.8.1 on Mac OSX (10.4), postfix/sendmail to relay to our
 main
 email server with SMTP.  RT is working great except for these email
 delays.
 [...]
 You *MIGHT* be able to get better behavior by adjusting the mail parameters
 that RT is using. The defaults are reasonable for Real Sendmail and for the
 sendmail compatibility interface of Postfix as Postfix is commonly
 configured on many Linux and *BSD systems, but it is really not suited for
 the modified (and somewhat old) Postfix that Apple ships on MacOS X with a
 desktop-oriented configuration. You might find that using 'sendmail' instead
 of 'sendmailpipe' for $MailCommand and adjusting $SendmailArguments (no -t)
 makes the whole issue vanish.
 
 We have been using RT since 3.2 with postfix versions 1.x and later
 and this sort of problem speaks to a misconfiguration of the postfix
 system, not a problem with the age of the release. The sendmail
 compatibility even in the earliest postfix releases has no problem
 with the way RT submits E-mail. I would recommend checking your
 postfix configurations. Good luck.
 
 The age is a tangential issue, but when working with Postfix on MacOS X it
 is helpful to know that one is dealing with an Apple-modified 2.1.x rather
 than Dr. Venema's 2.5.x and that the default configuration on MacOS X is an
 afterthought for a personal desktop system that almost never uses it. One
 can really fix that Postfix by replacing it with a standard modern version,
 adapt it to more normal use by changing the config, or adjust things that
 use it (like RT) to go around its flaws. I may be wrong, but I think that by
 using 'sendmail' instead of 'sendmailpipe' in RT, the envelope splitting
 task is done upstream in the Mail::Mailer part of a MIME::Entity  object
 rather than being handed off to the sendmail binary called with a '-t'
 argument. That should prevent the circumstance where messages end up sitting
 in the queue waiting for the next external event to trigger pickup.
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Re: [rt-users] Email delay on ticket creation

2009-03-10 Thread Derek Cunningham
 #30085/1660 - Scrip 2 On
Owner Change Notify Owner (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Tue Mar 10 12:56:51 2009] [info]:
rt-3.8.1-228-1236689811-14.30085-...@curis.com sent  To: d...@curis.com
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)


My RT_SiteConfig.PM

Set($rtname, curis.com);
Set($Organization, curis.com);
Set($WebBaseURL, http://rt3.curis.com;);
Set($OwnerEmail , 'de...@curis.com');
Set($CanonicalizeEmailAddressMatch , '@rt3\.curis\.com$');
Set($CanonicalizeEmailAddressReplace , '@curis.com');
Set($WebPath, /rt);
Set($CorrespondAddress, 'corresp...@curis.com');
Set($CommentAddress , 'comm...@curis.com');
Set($SendmailPath, /usr/sbin/sendmail);
Set($MessageBoxWrap, SOFT);
Set($UseFriendlyToLine, 0);
Set($NotifyActor, 1);
Set($MessageBoxRichText, 0);
Set($SMTPDebug, 1);
Set($MyTicketsLength, 30);
Set($DefaultSummaryRows, 30);





On 3/5/09 5:13 PM, Derek Cunningham de...@curis.com wrote:

 Hi all,
 I have not posted to this list in a long time.  I was quite stumped for a
 long time trying to get sendmail configured properly on Mac OS X (client)
 and I finally did...  So, I have a new install of RT 3.8.1 on FreeBSD (Mac
 OS X).  I'm having trouble with what seems to be random delays in the email
 notifications to admincc's when a user emails in a new request.  I am having
 a great deal of trouble figuring out where the delay is coming from, I have
 googled and searched RT's wiki, and I'm not coming up with anything, so I'm
 turning to the list for help.  Most actions that generate email, the email
 is delivered immediately.  When a user submits an email to RT that is
 creating a new ticket, their autoreply email is sent immediately, but then
 the notice to us (the admincc's) has a 'delay=5235' or other random high
 number in it.  Performing another action in RT that generates another email
 makes both the new email and the as-yet-undelivered email be delivered
 immediately.  I captured all the info I could from mail.log and
 httpd/system.log, and there wasn't anything related in system.log.  I'm open
 to any ideas.  In this case the delay time was set to 5842.  I have seen it
 set to other times, usually in the thousands.  If we aren't paying close
 attention to RT a new ticket can go unnoticed for sometimes 40 minutes,
 sometimes well over 2 hours...
 
 from /var/log/mail.log
 
 Mar  5 13:59:11 rt3-ourcompany-com postfix/smtpd[429]: connect from
 mailserver.ourcompany.com[10.2.0.20]
 Mar  5 13:59:11 rt3-ourcompany-com postfix/smtpd[429]: 63F9B83254:
 client=mailserver.ourcompany.com[10.2.0.20]
 Mar  5 13:59:11 rt3-ourcompany-com postfix/cleanup[432]: 63F9B83254:
 message-id=c5d58b2c.9f31%theu...@ourcompany.com
 Mar  5 13:59:11 rt3-ourcompany-com postfix/qmgr[239]: 63F9B83254:
 from=theu...@ourcompany.com, size=1980, nrcpt=1 (queue active)
 Mar  5 13:59:11 rt3-ourcompany-com postfix/smtpd[429]: disconnect from
 mailserver.ourcompany.com[10.2.0.20]
 Mar  5 13:59:14 rt3-ourcompany-com postfix/pickup[422]: 2D92F83275: uid=70
 from=www
 Mar  5 13:59:14 rt3-ourcompany-com postfix/cleanup[432]: 2D92F83275:
 message-id=rt-3.8.1-408-1236279553-905.30082-...@ourcompany.com
 Mar  5 13:59:14 rt3-ourcompany-com postfix/qmgr[239]: 2D92F83275:
 from=w...@rt3.ourcompany.com, size=1814, nrcpt=1 (queue active)
 Mar  5 13:59:14 rt3-ourcompany-com postfix/smtp[437]: 2D92F83275:
 to=theu...@ourcompany.com, relay=mailserver.ourcompany.com[10.2.0.20],
 delay=0, status=sent (250 2.0.0 49b02102-000ac917 Message accepted for
 delivery)
 Mar  5 13:59:14 rt3-ourcompany-com postfix/qmgr[239]: 2D92F83275: removed
 Mar  5 13:59:15 rt3-ourcompany-com postfix/local[433]: 63F9B83254:
 to=facilit...@rt3.ourcompany.com, relay=local, delay=4, status=sent
 (delivered to command: /opt/rt3/bin/rt-mailgate --queue facilities --action
 correspond --url http://localhost/rt)
 Mar  5 13:59:15 rt3-ourcompany-com postfix/qmgr[239]: 63F9B83254: removed
 
 Above is the user submitting the request
 
 Mar  5 15:36:35 rt3-ourcompany-com postfix/pickup[491]: ECAAF833A0: uid=70
 from=www
 Mar  5 15:36:36 rt3-ourcompany-com postfix/cleanup[492]: ECAAF833A0:
 message-id=rt-3.8.1-408-1236279553-1271.30082-...@ourcompany.com
 Mar  5 15:36:36 rt3-ourcompany-com postfix/qmgr[239]: ECAAF833A0:
 from=w...@rt3.ourcompany.com, size=2284, nrcpt=3 (queue active)
 Mar  5 15:36:36 rt3-ourcompany-com postfix/smtp[494]: ECAAF833A0:
 to=de...@ourcompany.com, relay=mailserver.ourcompany.com[10.2.0.20],
 delay=5842, status=sent (250 2.0.0 49b037d4-000acb38 Message accepted for
 delivery)
 Mar  5 15:36:36 rt3-ourcompany-com postfix/qmgr[239]: ECAAF833A0: removed
 
 Above is the user's request being relayed to us admincc's
 
 Mar  5 15:36:55 rt3-ourcompany-com postfix/pickup[491]: AA81C833AB: uid=70
 from=www
 Mar  5 15:36:55 rt3-ourcompany-com postfix/cleanup[492]: AA81C833AB:
 message-id=rt-3.8.1-487-1236285414-1997.30082-...@ourcompany.com
 Mar  5 15:36:55 rt3-ourcompany-com postfix/qmgr[239]: AA81C833AB:
 from=w...@rt3.ourcompany.com, size=1003, nrcpt

[rt-users] Email delay on ticket creation

2009-03-05 Thread Derek Cunningham
/../lib/RT/Action/SendEmail.pm:302)
[Thu Mar  5 18:59:14 2009] [info]:
rt-3.8.1-408-1236279553-1271.30082-...@ourcompany.com sent  Bcc:
d...@ourcompany.com, de...@ourcompany.com, rcur...@ourcompany.com
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Thu Mar  5 18:59:14 2009] [info]: Ticket 30082 created in queue
'Facilities' by theu...@ourcompany.com
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)

 Above is user's request being created in httpd log


Other messages have delay=0 or delay=1.  Where do I go looking next?

Thanks
-Derek Cunningham
de...@curis.com


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Re: [rt-users] Notify Owner on Steal

2008-11-26 Thread Derek Cunningham
Hi,
I have been away from the lists for a few years.  I just got RT 3.8.1 up and
running, and we are switching over from 1.0.7 (!).  I miss a function from
1.0.7 where, when a ticket was stolen, the old owner would get an email.  I
found the archive here:

http://www.gossamer-threads.com/lists/rt/users/79968?do=post_view_flat#79968

Without reposting the whole thing, that seems to bring up the issue, but I
don't see an actual fix in there.  I also looked through the wiki, but again
I didn't find my fix.  Assuming a ticket is owned by somebody (not Nobody),
when I 'steal' the ticket from them and reassign it, the notification only
goes to the new owner, not the old owner.  Admittedly I'm new to scrips but
I don't see how to add this function.

We are still in late 'setup and testing' mode on the new RT, so any advice
or maybe a config setting I missed will be accepted humbly.

I am running RT 3.8.1 on Mac OS X 10.4.

Thanks to everyone who has helped maintain RT over the years!

Thanks,
-Derek


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Re: [rt-users] RT on Mac OS X Server 10.4

2006-06-22 Thread Derek Cunningham
I installed RT 3.4.5 on Mac OS X 10.4.3 client and have been able to get everything except mail delivery working right.  Installation was a blend of the instructions on the RT wiki manual install page and OS X install page.  I didn't install perl or apache, and the fixdeps/CPAN stuff worked great except one module I had to force install.  I found the entire installation to go very smooth and easy.  It was easier than I expected (on the third try).I'd love to hear how different people got email delivery working on OSX 10.4 client.We prefer having RT run on a separate machine, since it requires a lot of customization and we won't be running software update on the machine (who knows what Apple might decide to udpate!)  and we decided it didn't require Xserve hardware and we had other spare hardware laying around, so a 10.4 client based installation on a standalone was the way to go for us.  I also read that it is much more difficult to install on Server than on Client, that certainly influenced our decision.  (think headless mac mini, cheap unix workstation!)  Right now it's up and running on a Pismo G3 Powerbook, sitting up above my desk on a shelf with a wireless network connection.  As soon as I can figure out how to get email delivery working I'll put RT on something more robust...  I have a pretty good step by step instructions sheet built for OS X 10.4 client but haven't posted it yet since it's not fully functional yet...Hope this helps.  If anyone can help me configure postfix/email/RT please give me a shout!We are currently using RT 1.0.7 on a Beige G3 Tower running OS X Server 10.0.  Built about 6-7 years ago, it is nearing time to upgrade hardware and software...-DerekOn Jun 22, 2006, at 2:37 PM, Jason Fouks wrote:Mike,I somehow managed to get all of the perl scripts installed and it appears that the make testdeps found all of them. I then followed the instructions to add the following lines to the http config files only after I created the domain name in server admin.       Location /                RewriteEngine On                RedirectMatch permanent (.*)/$ $1/index.html                AddDefaultCharset UTF-8                SetHandler perl-script                PerlHandler RT::Mason        /LocationWhen you pull up the page it lists the following as the error message.The server encountered an internal error or misconfiguration and was unable to complete your request.Looking at the logs I get the following message having to do with Mason. What am I missing on this whole thing? [Thu Jun 22 13:03:16 2006] [error] Can't locate RT/Mason.pm in @INC (@INC contains: /System/Library/Perl/5.8.6/darwin-thread-multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin-thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/darwin-thread-multi-2level /System/Library/Perl/Extras/5.8.6 /Library/Perl/5.8.1 . /usr/ /usr/lib/perl) at (eval 6) line 3.\n[Thu Jun 22 13:03:16 2006] [error] Undefined subroutine RT::Mason::handler called.\n[Thu Jun 22 13:03:16 2006] [error] Can't locate RT/Mason.pm in @INC (@INC contains: /System/Library/Perl/5.8.6/darwin-thread-multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin-thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/darwin-thread-multi-2level /System/Library/Perl/Extras/5.8.6 /Library/Perl/5.8.1 . /usr/ /usr/lib/perl) at (eval 6) line 3.\n[Thu Jun 22 13:03:16 2006] [error] Undefined subroutine RT::Mason::handler called.\nThis has honestly been the most difficult installation of open source software I have ever run into. I am going to have to try a reinstall just so I understand it more once I get it up and running.Thanks much for any help that you can provide me. I really do appreciate it.JasonPS: Server config: OS X 10.4.6, Xcode 2.2 if I remember right.On Jun 1, 2006, at 8:55 PM, Dunne wrote:Could you possibly send me an error log from a failed install? Are you using the MySQL version that is bundled with OS X or did you run a standalone install?Mike-- Original Message --From: Jason Fouks [EMAIL PROTECTED]Date:  Thu, 1 Jun 2006 20:03:31 -0500 When I installed 10.4.6 server along with Xcode 2.2 I tried using  CPAN to get the any of the perl modules working and none of the perl  modules seemed to go successfully. I was working with this article I  found on the internet and failed at it using these directions.  (https://portal.aero.und.edu/docs/general/rtosx)JasonOn Jun 1, 2006, at 12:18 PM, Michael Dunne wrote: Howdy, I managed to get it running on OS X4.6 client. Which modules are  you havingdifficulty with?MikeOn 6/1/06 12:54 PM, "Jason Fouks" [EMAIL PROTECTED] wrote: I am running 10.4.6 on a test box. I am trying to get the