Hi, I have been away from the lists for a few years. I just got RT 3.8.1 up and running, and we are switching over from 1.0.7 (!). I miss a function from 1.0.7 where, when a ticket was stolen, the old owner would get an email. I found the archive here:
http://www.gossamer-threads.com/lists/rt/users/79968?do=post_view_flat#79968 Without reposting the whole thing, that seems to bring up the issue, but I don't see an actual fix in there. I also looked through the wiki, but again I didn't find my fix. Assuming a ticket is owned by somebody (not Nobody), when I 'steal' the ticket from them and reassign it, the notification only goes to the new owner, not the old owner. Admittedly I'm new to scrips but I don't see how to add this function. We are still in late 'setup and testing' mode on the new RT, so any advice or maybe a config setting I missed will be accepted humbly. I am running RT 3.8.1 on Mac OS X 10.4. Thanks to everyone who has helped maintain RT over the years! Thanks, -Derek _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
