[rt-users] mailgate LWP SSL error after upgrading some perl mods
Hello all, I tried searching the archives, but couldn't find this specific error. After upgrading a few perl modules, I starting seeing this error getting bounced back. The following text was generated during the delivery attempt: -- pipe to |/home/web/sites/xxx.xxx.xxx/rt4/bin/rt-mailgate --queue test --action correspond --url https://xxx.xxx.xxx/rt/ generated by t...@xxx.xxx.xxx -- *** Using the default of SSL_verify_mode of SSL_VERIFY_NONE for client is deprecated! Please set SSL_verify_mode to SSL_VERIFY_PEER together with SSL_ca_file|SSL_ca_path for verification. If you really don't want to verify the certificate and keep the connection open to Man-In-The-Middle attacks please set SSL_verify_mode explicitly to SSL_VERIFY_NONE in your application. *** at /usr/local/share/perl5/LWP/Protocol/http.pm line 31. It's a registered domain (several years old) with a valid ssl cert. I test the cert with several sites and they all say it's valid and installed correctly. Any ideas? Thanks! -Ed Ed Santora, Senior System Administrator Harvard University, Academic Computing Division of Continuing Education
Re: [rt-users] RT-Users Digest, Vol 71, Issue 39
RT_SiteConfig was updated, RT_Config has been left untouched as recommended. Apache has been restarted several times. This only affects a few users. For everyone else RT works just fine and all links are generated correctly. And for those few users it is only the tickets displayed after selecting a queue from QuickSearch that have the missing '/rt/' in the links. They get the correct links on their At a glance page or custom searches. Could it somehow be tied to a session in the database when they log in? -Ed --On February 16, 2010 7:14:51 PM -0500 rt-users-requ...@lists.bestpractical.com wrote: Message: 2 Date: Tue, 16 Feb 2010 09:16:02 -0800 From: Will Sani williams...@hotmail.com Subject: Re: [rt-users] QuickSearch has broken links for some users To: rt-users@lists.bestpractical.com Message-ID: blu126-ds74a937f2a5e52a614fd8fa1...@phx.gbl Content-Type: text/plain; charset=US-ASCII Have you corrected the URL in RT_Config and Site_Config? Have you bounced Apache yet? Will -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ed Santora Sent: Tuesday, February 16, 2010 8:52 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] QuickSearch has broken links for some users Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? -Ed ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] QuickSearch has broken links for some users
Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? -Ed ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT::Authen::ExternalAuth LDAP group filter
Hello, I just upgraded to 3.8.7 with RT::Authen::ExternalAuth v0.08 I'm trying to restrict RT users to LDAP users in one group. When I set: 'group' = 'cn=group,ou=group,dc=my,dc=domain,dc=edu' and 'group_attr' = 'memberUid' I see it query my LDAP server with (memberUid=uid=user,ou=people,dc=my,dc=domain,dc=com) instead of (memberUid=user). Is there a way to have it use just the 'username' instead of the user's full dn without changind RT::Authen::ExternalAuth::LDAP? If I comment out 'group' and 'group_attr' LDAP auth works fine, but any valid LDAP user can log in. Thanks! -Ed ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Trouble with contributed code for RT 3.8.2
Hello, I've tried to implement CloningQueues, QueueWizard and QuickSpamHandler in RT 3.8.2 with no luck. If anyone is successfully using these or other code that accomplishes similar functionality in 3.8.2 I would greatly appreciate hearing from you. I'm basically looking for the following: A simple way to duplicate every aspect of a given queue to a new queue. A link in a Ticket's toolbar that moves the ticket to the 'spam' and changes its status to 'deleted'. Thanks. -Ed Ed Santora, System Administrator Harvard University, Academic Computing Division of Continuing Education ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
