Re: [rt-users] Email address in use

2011-11-21 Thread Eduardo Suarez-Santana 

El 21/11/11 15:38, Kevin Falcone escribió:

On Mon, Nov 21, 2011 at 09:50:25AM +, Eduardo Suarez-Santana wrote:
Do you mean searching in the database? Or is that possible via web 
interface? Afaik, it is not possible to search for unprivileged users 
in the web interface, is it? 

Use the autocompleter or the Find all users who match: boxes.

I'd also like the user to be privileged. Is there a flag in the
database for that?

It's available in the web ui after you search for the user.

Thanks. I'll try.

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Re: [rt-users] Email address in use

2011-11-21 Thread Eduardo Suarez-Santana 

El 18/11/11 17:33, Kevin Falcone escribió:

On Fri, Nov 18, 2011 at 10:23:01AM +, Eduardo Suarez-Santana wrote:

Is it possible to avoid this behaviour? Running RT-3.8.

You can fix it by searching for the Unprivileged user and changing the
username to John.

You can change it longer-term by writing a local/lib/RT/User_Local.pm
which overrides CanonicalizeUserInfo and causes the username to be
correct from the start.

Do you mean searching in the database? Or is that possible via web 
interface? Afaik, it is not possible to search for unprivileged users in 
the web interface, is it?


I'd also like the user to be privileged. Is there a flag in the database 
for that?



RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28 & 29, 2011

[rt-users] Email address in use

2011-11-18 Thread Eduardo Suarez-Santana 
I am autocreating users from apache client certificate authentication. 
Everyone in my organization can access the site.


However, there is a problem. Let's say John has never logged into RT. 
Then, he sends a mail to the system. An unprivileged account is created 
for him. Afterwards, he logs into the system and a privileged account is 
created.


But his email was already in the system, so his email is not associated 
with his account. If I try to change by hand, I get 'email address 
already in use'.


Is it possible to avoid this behaviour? Running RT-3.8.

Thanks in advance,
-Eduardo

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