[rt-users] DB restoration - problem.
Hello RT geeks, When I try to restore the RT DB backup it only executes the table drop and create commands but the data's for the tables aren't restored. I tried opening the file to look over contents and I find all the table data present. What could be the problem? I am using RT 3.8.4, Centos 5.2, MySQL 5.0.45.. Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Multiple mail id's for the RTAddressRegexp.
Hello, Can I set multiple mail id's for the below mentioned settings to avoid loopback in RT? Set($RTAddressRegexp , '^x...@yyy.com$'); If yes how can I proceed? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Modify Ticket_overlay.pm.
Hi, Can anybody put some light on whereabouts of modifying Ticket_Overlay.pm to include a condition while setting the queue based on some regular expression. This is the scenario where scrip acts to change the queue based on requestor email id before the ticket is created. Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Retain Cc's and BCc's while replying to the RT correspond mails.
Hi, How can I retain Cc's not necessarily with Bcc's while replying for the correspondence mails via RT as well using the email interface? Commandbyreference extension is also installed. I'm using CentOS5.3, RT 3.8.4, MySQL 5.0.45. Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Optimise database performance.
Hi, Currently I'm running RT 3.8.4 on centos 5.3 and having 400 tickets. It takes much longer time to open the tickets around 10-15 seconds. How can I optimize it or the database? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Loggin in RT.
Hi, How can I log every operations happening in background in RT? Right now I get only the logs of the cleaned up sessions which I would be doing once a month. Nothing more than that. Also is there a way to have a persistant log file so that even if you restart the web server the log file wont terminate in between . i.e, when I refer the apache.error file I get the following entries. [Wed Aug 19 17:56:03 2009] [info] [client 192.168.0.145] (32)Broken pipe: client stopped connection before rwrite completed [Wed Aug 19 17:56:03 2009] [debug] Apache.c(364): (32)Broken pipe: mod_perl: rwrite returned -1 (fd=3, B_EOUT=8)\n [Wed Aug 19 19:14:59 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:16:21 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:16:25 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:17:31 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:17:43 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:19:30 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:21:48 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:23:06 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:24:23 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:24:23 2009] [info] [client 192.168.0.145] (32)Broken pipe: client stopped connection before rflush completed After this I cleaned up the old sessions of RT and then RT logging starts fine. Is there way to combine these events in RT log instead of apache.error file? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Errors in scrips.
Hi, How can I track errors in scrips? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Explain LoopToRTOwner.
Hi, Could anybody explain what this means. $LoopsToRTOwner http://wiki.bestpractical.com/view/LoopsToRTOwner If $LoopsToRTOwner is defined, RT will send mail that it believes might be a loop to $OwnerEmail I am not able to follow the scenario and its use. Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] how to move tickets to different queue?
Hi, How can I move a ticket to a different queue on the time of creation based on the senders email domain? For eg: myn...@somedomain.com tickets should be moved to new_queue Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to move tickets to different queue?
In continuation for the previous mail - for this purpose I got a small scrip
# Domains we want to move
my $domains = {};
my %domain_map = (
'[EMAIL PROTECTED]'= ,
'[EMAIL PROTECTED]'=
);
#Check each of our defined domains for a match
foreach my $domainKey (keys %domain_map ){
if($self-TicketObj-RequestorAddresses =~ /^.*?${domainKey}/) {
# Domain matches - move to the right queue
#$self-TicketObj-SetQueue($domain_map{$domainKey});
$self-TicketObj-SetQueue(new_queue);
}
}
I created a new global scrip for the new queue and put this under the custom
action field of the scrip. Can anyone put some light on this?
Thanks
Manohar
_
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
Rayker
Sent: Tuesday, April 06, 2010 6:41 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] how to move tickets to different queue?
Hi,
How can I move a ticket to a different queue on the time of creation based
on the senders email domain?
For eg:
myn...@somedomain.com tickets should be moved to new_queue
Thanks
Manohar
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to move tickets to different queue?
Thank You very much Roy, this thing worked.
-Original Message-
From: Raed El-Hames [mailto:r...@vialtus.com]
Sent: Tuesday, April 06, 2010 7:05 PM
To: H Manohar Rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to move tickets to different queue?
Manohar;
Global or queue scrip ;
condition : On Create
action: User defined
Custom action preparation code:
return 1;
Custom action cleanup code:
if ($self-TicketObj-RequestorAddresses =~ /myna...@somedomain\.com
mailto:myn...@somedomain.com/ ) {
$self-TicketObj-SetQueue('new_queue');
return 1;
}
return undef;
Regards;
Roy
H Manohar Rayker wrote:
Hi,
How can I move a ticket to a different queue on the time of creation
based on the senders email domain?
For eg:
myn...@somedomain.com mailto:myn...@somedomain.com tickets should
be moved to new_queue
Thanks
Manohar
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Retain Cc and Bcc's for teh whole ticket thread.
Hi, How do I retain the Cc and Bcc list for the entire thread from starting to end in RT? I am using RT 3.8.4. Also there are some mail display formatting issues when sent the mails through Outlook (2k3 2k7) as they appear as attachment in the response mail received in my outlook program. Can this be solved by upgrading to 3.8.7 or is there any other fix for this? Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Branch out tickets in RT.
Hi, How can I branch out or filter tickets depending on the content to different queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup. Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Display mails containing tables and other styles created from MS Word.
Hello folks, How can I get displayed with the mails containing tables and other styles and formatting (created via MS Word or other word processing software's) in RT? I use RT 3.8.4, Centos 5.2, and Apache 1.3.x. As of now the contents are displayed in plain text format without the tables and other styles. The table rows columns contents are displayed in different sequence of lines. Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] MIME in RT.
Hi,
Very Very sorry, I missed out to attach the files, infact I attached but
didnt add it to the list.
I shall do it in another couple of hours.
Thanks
Manohar
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Sunday, September 06, 2009 2:12 AM
To: H Manohar rayker
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.
Hello Manohar,
RT uses MIME-tools package to parse emails. I don't think anything
from Email:: namespace would help you.
Emails you forwarded are incomplete. You just sent headers of the
first part of email when full layout is only helpful to debug.
On Sat, Sep 5, 2009 at 6:45 PM, H Manohar raykermanoha...@glowtouch.com
wrote:
Hi Jesse,
I tried content-type in the header of email set via templates.
Didn't seem to be working...
here is my template:
content-type: text/html
RT-Attach-Message: yes
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
Is this the right way? If not how can I implement it?
Thanks
Manohar
-Original Message-
From: H Manohar rayker [mailto:manoha...@glowtouch.com]
Sent: Saturday, September 05, 2009 4:49 PM
To: 'H Manohar rayker'; 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] MIME in RT.
Hi Jesse,
I installed the Email-MIME-CreateHTML and related dependent packages via
cpan also installed Bundle::Email, but still we get the MIME content as
an
html attachment rather than displaying full content.
Not getting any idea to proceed further. :(
Thanks
Manohar
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.
Hi,
I am using RT 3.8.4.
In the attachment *) mime_mail1.txt : the actual mail content is attached
as
a .htm file and nothing displays in the transaction content.
In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.
I hope this could help you.
Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan.
Would
it be possible if this module is missing or so..? I have to check it yet
if
its installed in my system. I'll try to install this and see what
happens..
Keep you posted..
Thanks
Manohar
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.
On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
Hi,
Mails received to RT with Content-type: multipart/mixed;
boundary=--=_1252065429-28139-0 in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction-content)
They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)
However Content-Type: text/plain; charset=utf-8 will get displayed in
the
transaction-content results.
How can I enable this in RT?
Thanks
Manohar
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
___
http://lists.bestpractical.com
Re: [rt-users] MIME in RT.
Hi, I am using RT 3.8.4. In the attachment *) mime_mail1.txt : the actual mail content is attached as a .htm file and nothing displays in the transaction content. In the second attachment *)plain_text_content_type.txt : this displays the content of the transaction. I hope this could help you. Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan. Would it be possible if this module is missing or so..? I have to check it yet if its installed in my system. I'll try to install this and see what happens.. Keep you posted.. Thanks Manohar -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent Sent: Friday, September 04, 2009 9:01 PM To: H Manohar rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] MIME in RT. On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote: Hi, Mails received to RT with Content-type: multipart/mixed; boundary=--=_1252065429-28139-0 in the mail header info are not getting displayed back while replying or corresponding back VIA RT ( i.e, transaction-content) They generally do for me. Can you show us the full MIME structure of a failing message? (Also, what version of RT are you running?) However Content-Type: text/plain; charset=utf-8 will get displayed in the transaction-content results. How can I enable this in RT? Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com X-ScanInfo: Scanning... Scanning... Return-path: nob...@localhost.localdomain Envelope-to: manoha...@xxx.com Delivery-date: Fri, 04 Sep 2009 02:21:29 -0500 Received: from [122.181.6.50] (port=44668 helo=localhost.localdomain) by gator78.hostgator.com with esmtp (Exim 4.69) (envelope-from nob...@localhost.localdomain) id 1MjT6t-00020f-IZ; Fri, 04 Sep 2009 02:21:28 -0500 Received: from localhost.localdomain (Cent-RT [127.0.0.1]) by localhost.localdomain (8.13.8/8.13.8) with ESMTP id n847I7tX027607; Fri, 4 Sep 2009 12:48:07 +0530 Received: (from nob...@localhost) by localhost.localdomain (8.13.8/8.13.8/Submit) id n847I7uX027606; Fri, 4 Sep 2009 12:48:07 +0530 Subject: [company_name #501] Re: [Sysadmin] Urgent - Please Install From: James via RT r...@xxx.com Reply-To: r...@xxx.com In-Reply-To: References: rt-ticket-...@xxx.com Message-ID: rt-3.8.4-21968-1252048686-1913.501-...@xxx.com Precedence: bulk X-RT-Loop-Prevention: company_name RT-Ticket: company_name #501 Managed-by: RT 3.8.4 (http://www.bestpractical.com/rt/) RT-Originator: ja...@xxx.com Bcc: MIME-Version: 1.0 X-RT-Original-Encoding: utf-8 Content-type: multipart/mixed; boundary=--=_1252048686-21968-1 Date: Fri, 4 Sep 2009 07:18:07 + X-Cyberoam-Version: 9.5.8.24 X-Cyberoam-smtpxy-version: 1.0.5.3 X-Cyberoam-AV-Status: Clean X-Cyberoam-Proto: SMTP X-Cyberoam-AV-Policy: None X-Cyberoam-AS-Policy: Global Spam Policy X-Cyberoam-Version: 9.5.8.24 X-Cyberoam-popxy-version: 1.0.0.2.7 X-Cyberoam-imapxy-version: 1.0.0.2.7 X-Cyberoam-AV-Status: Clean X-Cyberoam-AS-Policy: Global Spam Policy X-ScanInfo: Scanning... Return-path: nob...@localhost.localdomain Envelope-to: manoha...@company_name.com Delivery-date: Fri, 04 Sep 2009 04:51:33 -0500 Received: from [122.181.6.50] (port=39764 helo=localhost.localdomain) by gator78.hostgator.com with esmtp (Exim 4.69) (envelope-from nob...@localhost.localdomain) id 1MjVS8-00018N-FE; Fri, 04 Sep 2009 04:51:33 -0500 Received: from localhost.localdomain (Cent-RT [127.0.0.1]) by localhost.localdomain (8.13.8/8.13.8) with ESMTP id n849mAZm028389; Fri, 4 Sep 2009 15:18:10 +0530 Received: (from nob...@localhost) by localhost.localdomain (8.13.8/8.13.8/Submit) id n849mABZ028388; Fri, 4 Sep 2009 15:18:10 +0530 Subject: [company_name #504] [Sysadmin] Configure e-mail client From: mithun.s via RT r...@company_name.com Reply-To: r...@company_name.com In-Reply-To: 2545.220.227.185.2.1252057825.squir...@company_name.com References: rt-ticket-...@company_name.com 2545.220.227.185.2.1252057825.squir...@company_name.com Message-ID: rt-3.8.4-28145-1252057689-612.504-...@company_name.com Precedence: bulk X-RT-Loop-Prevention: company_name RT-Ticket: company_name #504 Managed-by: RT 3.8.4 (http://www.bestpractical.com
Re: [rt-users] MIME in RT.
Hi Jesse, I installed the Email-MIME-CreateHTML and related dependent packages via cpan also installed Bundle::Email, but still we get the MIME content as an html attachment rather than displaying full content. Not getting any idea to proceed further. :( Thanks Manohar -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar rayker Sent: Saturday, September 05, 2009 12:18 PM To: 'Jesse Vincent' Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] MIME in RT. Hi, I am using RT 3.8.4. In the attachment *) mime_mail1.txt : the actual mail content is attached as a .htm file and nothing displays in the transaction content. In the second attachment *)plain_text_content_type.txt : this displays the content of the transaction. I hope this could help you. Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan. Would it be possible if this module is missing or so..? I have to check it yet if its installed in my system. I'll try to install this and see what happens.. Keep you posted.. Thanks Manohar -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent Sent: Friday, September 04, 2009 9:01 PM To: H Manohar rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] MIME in RT. On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote: Hi, Mails received to RT with Content-type: multipart/mixed; boundary=--=_1252065429-28139-0 in the mail header info are not getting displayed back while replying or corresponding back VIA RT ( i.e, transaction-content) They generally do for me. Can you show us the full MIME structure of a failing message? (Also, what version of RT are you running?) However Content-Type: text/plain; charset=utf-8 will get displayed in the transaction-content results. How can I enable this in RT? Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] MIME in RT.
Hi Jesse,
I tried content-type in the header of email set via templates.
Didn't seem to be working...
here is my template:
content-type: text/html
RT-Attach-Message: yes
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
Is this the right way? If not how can I implement it?
Thanks
Manohar
-Original Message-
From: H Manohar rayker [mailto:manoha...@glowtouch.com]
Sent: Saturday, September 05, 2009 4:49 PM
To: 'H Manohar rayker'; 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] MIME in RT.
Hi Jesse,
I installed the Email-MIME-CreateHTML and related dependent packages via
cpan also installed Bundle::Email, but still we get the MIME content as an
html attachment rather than displaying full content.
Not getting any idea to proceed further. :(
Thanks
Manohar
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.
Hi,
I am using RT 3.8.4.
In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.
In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.
I hope this could help you.
Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so..? I have to check it yet if
its installed in my system. I'll try to install this and see what happens..
Keep you posted..
Thanks
Manohar
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.
On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
Hi,
Mails received to RT with Content-type: multipart/mixed;
boundary=--=_1252065429-28139-0 in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction-content)
They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)
However Content-Type: text/plain; charset=utf-8 will get displayed in
the
transaction-content results.
How can I enable this in RT?
Thanks
Manohar
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
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[rt-users] Transaction content empty.
Hi,
Recently I made a new setup for RT3.8.4. All the things were working fine
before couple of days, as of now I'm not getting any transaction content in
the correspondence mails we receive when a ticket is created.
Here below are the main templates.
*)Autoreply templpate:
Subject: AutoReply: {$Ticket-Subject}
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
{$Ticket-Subject()},
a summary of which appears below.
Your ticket has been assigned an ID of [{$Ticket-QueueObj-SubjectTag ||
$rtname} #{$Ticket-id()}].
Please include the string: [{$Ticket-QueueObj-SubjectTag || $rtname}
#{$Ticket-id}]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you,
{$Ticket-QueueObj-CorrespondAddress()}
-
{$Transaction-Content()}
*) Transaction template:
RT-Attach-Message: yes
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
=
{$Transaction-Content()}
*) Admin correspondence:
RT-Attach-Message: yes
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
*) Correspondance template.
RT-Attach-Message: yes
{$Transaction-Content()}
Any Solutions
Thanks
Manohar
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Re: [rt-users] Transaction content empty.
Hi,
Hurrayyy... started working, just cleared off the old rt sessions.
Thanks
Manohar
_
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Friday, September 04, 2009 12:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Transaction content empty.
Hi,
Recently I made a new setup for RT3.8.4. All the things were working fine
before couple of days, as of now I'm not getting any transaction content in
the correspondence mails we receive when a ticket is created.
Here below are the main templates.
*)Autoreply templpate:
Subject: AutoReply: {$Ticket-Subject}
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
{$Ticket-Subject()},
a summary of which appears below.
Your ticket has been assigned an ID of [{$Ticket-QueueObj-SubjectTag ||
$rtname} #{$Ticket-id()}].
Please include the string: [{$Ticket-QueueObj-SubjectTag || $rtname}
#{$Ticket-id}]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you,
{$Ticket-QueueObj-CorrespondAddress()}
-
{$Transaction-Content()}
*) Transaction template:
RT-Attach-Message: yes
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
=
{$Transaction-Content()}
*) Admin correspondence:
RT-Attach-Message: yes
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
*) Correspondance template.
RT-Attach-Message: yes
{$Transaction-Content()}
Any Solutions
Thanks
Manohar
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Commercial support: sa...@bestpractical.com
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[rt-users] MIME in RT.
Hi, Mails received to RT with Content-type: multipart/mixed; boundary=--=_1252065429-28139-0 in the mail header info are not getting displayed back while replying or corresponding back VIA RT ( i.e, transaction-content) However Content-Type: text/plain; charset=utf-8 will get displayed in the transaction-content results. How can I enable this in RT? Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email commands.
I am using RT 3.8.2 _ From: H Manohar rayker [mailto:manoha...@glowtouch.com] Sent: Saturday, August 15, 2009 12:10 PM To: 'rt-users@lists.bestpractical.com' Subject: Email commands. Hello Team, How can I go forward configuring RT to take commands from email? I have installed RT::Extension::CommandByMail plugin and configured, but doesn't seem to be working. --Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Email commands.
Hello Team, How can I go forward configuring RT to take commands from email? I have installed RT::Extension::CommandByMail plugin and configured, but doesn't seem to be working. --Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] associate calendar to custom field
Hi Hanane, Do you know how http://rt3.fsck.com/Ticket/Display.html?id=8721 http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede2107b14 6100b159259d7 results=915934c49ede2107b146100b159259d7 the action in the link i.e, to ask for login when the ticket link is clicked can be achieved? What are the setting and configuration to achieve this functionality? Thanks Manohar _ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of hanane ourdani Sent: Thursday, May 28, 2009 6:02 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] associate calendar to custom field Hi all , I found on this URL : http://rt3.fsck.com/Ticket/Display.html?id=8721 http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede2107b14 6100b159259d7 results=915934c49ede2107b146100b159259d7 how to do this following this doc Thu http://rt3.fsck.com/Ticket/Attachment/108469/52164/rt-trunk-customfields-da te.patch Feb 05 13:22:47 2009 (12.6k) by guest , but since i change the type of custom field to select date i get this msg could not find component for path 'EditCustomFieldDate' when i try to create a new ticket, thanks for your help 2009/5/27 hanane ourdani hanane.ourd...@gmail.com Hi all, Is it possible to associate a calendar link to a custom field? Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
Hello Kevin, Here is an example of exactly what I need. Follow this link http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede21 How to get this done, any idea..? Thanks Manohar -Original Message- From: H Manohar rayker [mailto:manoha...@glowtouch.com] Sent: Friday, May 29, 2009 8:31 AM To: 'RT Users' Subject: RE: [rt-users] Double line space on Comment Hello Kevin, Could you please let me know which are those files to be edited for this feature as even I tried to edit the same but unfortunately could not get it. Also if possible can you test another thing? When a ticket is created, we get a correspondence mail stating the ticket subject owner and the link to the ticket something like this.. -- New Ticket has been created. Tue May 26 10:32:13 2009: Request 162 was acted upon. Transaction: Ticket created by Jacob Queue: General Subject: Template design replacement Owner: Nobody Requestors: ja...@kjdfhhg.com Status: new Ticket URL: http://abc.fhgkj.cmn/Ticket/Display.html?id=162 -- Here when you click on the ticket URL it should open the ticket right? may be by asking to login or so to proceed viewing the ticket. *) Can you check if it opens by asking for a login or opens directly the ticket in your RT 3.8.3? What I am having is that if I sign in to RT and then click this link the ticket opens as there is an active user session. If am not logged in it will throw out an error stating Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When referred to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) *) Is this is a bug or what do I need to do to get this working? *) Can this be solved by upgrading to RT 3.8.3? I am using this on CentOS 5.2 vmware machine, Apache 1.3.x, MySQL 5.0.45, RT 3.8.2 Please suggest what I can do with this or where might the chances of misconfiguration of RT? I am using basic method of authentication for apache. Thanks Regards Manohar -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, May 29, 2009 1:59 AM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to get this done.
Hi, http://rt3.fsck.com/Ticket/Display.html?id=8721 http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede21 results=915934c49ede21 When the above link as an example is clicked it opens up the login page for viewing the ticket. How can I achieve that type of working? What I am having is that if I sign in to RT and then click this link the ticket opens as there is an active user session. If am not logged in it will throw out an error stating http://abc.fhgkj.cmn/Ticket/Display.html?id=162 http://abc.fhgkj.cmn/Ticket/Display.html?id=162 (in my case) Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When referred to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) *) Is this is a bug or what do I need to do to get this working? *) Can this be solved by upgrading to RT 3.8.3? I am using this on CentOS 5.2 vmware machine, Apache 1.3.x, MySQL 5.0.45, RT 3.8.2 Please suggest what I can do with this or where might the chances of misconfiguration of RT? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
Hello Kevin, Could you please let me know which are those files to be edited for this feature as even I tried to edit the same but unfortunately could not get it. Also if possible can you test another thing? When a ticket is created, we get a correspondence mail stating the ticket subject owner and the link to the ticket something like this.. -- New Ticket has been created. Tue May 26 10:32:13 2009: Request 162 was acted upon. Transaction: Ticket created by Jacob Queue: General Subject: Template design replacement Owner: Nobody Requestors: ja...@kjdfhhg.com Status: new Ticket URL: http://abc.fhgkj.cmn/Ticket/Display.html?id=162 -- Here when you click on the ticket URL it should open the ticket right? may be by asking to login or so to proceed viewing the ticket. *) Can you check if it opens by asking for a login or opens directly the ticket in your RT 3.8.3? What I am having is that if I sign in to RT and then click this link the ticket opens as there is an active user session. If am not logged in it will throw out an error stating Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When referred to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) *) Is this is a bug or what do I need to do to get this working? *) Can this be solved by upgrading to RT 3.8.3? I am using this on CentOS 5.2 vmware machine, Apache 1.3.x, MySQL 5.0.45, RT 3.8.2 Please suggest what I can do with this or where might the chances of misconfiguration of RT? I am using basic method of authentication for apache. Thanks Regards Manohar -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, May 29, 2009 1:59 AM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?
Hello Ruslan, Thanks for your suggestion; however my cigarette went in vein. This couldnt solve my requirement. Any other ways.??? Please suggest. Like any forums or chat rooms. etc.. Got a deadline also for this task. Thanks Manohar -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Tuesday, May 26, 2009 8:02 PM To: H Manohar rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.? I believe you adjusted NoAuth regexp in the config, didn't you? This regexp doesn't mean UI will start working without auth, but the following instead components matching this regular expression can work without any credentials. On Tue, May 26, 2009 at 4:11 PM, H Manohar rayker manoha...@glowtouch.com wrote: Hi, When a ticket is created we get a admin correspondence mail with the ticket id , owner and the link to the ticket. Now when we click the link of the ticket directly it should open up the login screen after entering the user name and password which should proceed showing the ticket details. For eg.: http://abc.defghk.com/Ticket/Display.html?id=345 The ticket opens up from the link when there is already a user logged in. If there are no users logged in we get the error: Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When refered to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) Is this is a bug or what do I need to do to get this working? Please Guide . Im using RT 3.8.2, Apache 1.3, CentOS 5.2 Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?
Hi, When a ticket is created we get a admin correspondence mail with the ticket id , owner and the link to the ticket. Now when we click the link of the ticket directly it should open up the login screen after entering the user name and password which should proceed showing the ticket details. For eg.: http://abc.defghk.com/Ticket/Display.html?id=345 The ticket opens up from the link when there is already a user logged in. If there are no users logged in we get the error: Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When refered to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) Is this is a bug or what do I need to do to get this working? Please Guide.. I'm using RT 3.8.2, Apache 1.3, CentOS 5.2 Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
