[rt-users] Fulltext search with date ranges
Hi, I know the caveats with enabling a fulltext search on a non- PostgreSQL or sphinx setup. However, Can RT do a fulltext search (/Search/Simple.html) with a date range? I suspect the answer is no, that this is not a supported field, but thought I would ask anyway; something like: fulltext:coffee Created-2 days ago and Created = today I have a portlet that I copied from http://requesttracker.wikia.com/wiki/Full_Text_Search_Portlet and see date ranges here for a sphinx search: http://requesttracker.wikia.com/wiki/IntegrateSphinx and thought that adding date ranges to Full_Text_Search_Portlet might make this a little faster. It is currently fine in testing with about 30,000 tickets; v. slow for resolved tickets as expected, but fine at the moment for open/stalled/new tickets. RT: 4.0.6 MySql: mysql-5.0.95-1.el5_7.1 no sphinx (for another day) Regards, Jason Doran National University of Ireland, Maynooth
[rt-users] 3.8.8-4.0.2 upgrade: /lib/RT/Template.pm line 627, line 1
Hi,
I am testing an upgrade from 3.8.8 to latest 4.0.2 (mysql-5.0.x/
httpd-2.2.x)
I found it easier to set up a new rt4 folder and database and to
manually migrate my few updates/config changes across.
To do this I first dropped all newly created rt4 tables and then
imported my rt3 database into rt4. I then ran /opt/rt4/sbin/rt-setup-
database --prompt-for-dba-password --action upgrade
The code from Template.pm line 627 is:
if ($self-Type eq 'Perl' !$self-CurrentUser-HasRight(Right
= 'ExecuteCode', Object = $RT::System)) {
return ( undef, $self-loc('Permission Denied') );
}
Any ideas on what might causing the warnings? All seems well with the
system (including latest RT-Authen-ExternalAuth) and the upgrade is
worth it just for the Show/Hide quoted text, but I am concerned about
the three warnings below.
Processing 3.8.9
Now inserting data.
[Wed Oct 12 15:47:14 2011] [warning]: Use of uninitialized value in
string eq at /opt/rt4/sbin/../lib/RT/Template.pm line 627, line 1.
(/opt/rt4/sbin/../lib/RT/Template.pm:627)
[Wed Oct 12 15:47:14 2011] [warning]: Use of uninitialized value in
string eq at /opt/rt4/sbin/../lib/RT/Template.pm line 627, line 1.
(/opt/rt4/sbin/../lib/RT/Template.pm:627)
[Wed Oct 12 15:47:14 2011] [warning]: Use of uninitialized value in
string eq at /opt/rt4/sbin/../lib/RT/Template.pm line 627, line 1.
(/opt/rt4/sbin/../lib/RT/Template.pm:627)
Processing 3.9.1
Now inserting data.
Processing 3.9.2
Now inserting data.
Processing 3.9.3
Now populating database schema.
Processing 3.9.5
Now populating database schema.
Processing 3.9.6
Now populating database schema.
Processing 3.9.7
Now populating database schema.
Now inserting data.
Processing 3.9.8
Now populating database schema.
Now inserting data.
Processing 4.0.0rc2
Now populating database schema.
Processing 4.0.0rc4
Now populating database schema.
Processing 4.0.0rc7
Now inserting data.
Processing 4.0.1
Now inserting data.
Done.
I should also mention that I have not installed all extensions yet
from 3.8.8 as I want to review. RTx::EmailCompletion RT::FM RTx::Tags.
Would the error be related to these not installed on test system?
I have also played with RTFM on rt3 at some stage, so I (prior to
update, and after importing rt3 into new rt4 database) just deleted
these tables:
drop table FM_Articles, FM_Classes, FM_ObjectTopics, FM_Topics;
Regards,
Jason
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Re: [rt-users] Slow Ticket History 3.8.8
Hi, If you are using mysqld have a look at mysqltuner.pl perl script (google) This has fixed quickly many performance issues on both RT and other web-based software we use. I run this every few weeks and apply suggested changes and then simply restart mysqld when things are quite. Regards, Jason Doran Computer Centre NUI, Maynooth On 29 Jun 2010, at 14:09, Justin Hayes wrote: Hi everyone, I've raised this before, but we've had another look at it and still can't see how to improve things. We put a lot of comments/replies in our tickets. Often there can be 50-100 entries in a ticket, mostly plain text. Loading such a ticket can take 10-20secs. We don't have any slow queries - all the time seems to be in the code rendering the history of the ticket. We've had a go at stripping functions out of ShowHistory, ShowTransaction and ShowTransactionAttachmments but not had much success. FWIW our RT runs on quad 3ghz Xeons with 8gb of ram. I'd like to try and determine if we're just slow, or if this is just how long RT takes. Maybe perl is just slow. Can anyone shed any light on how long it takes them to render long tickets in their systems? If you look at the page source it gives you a value e.g. spanTime to display: 24.996907/span Can anyone share some numbers from theirs for longer tickets? It would be really appreciated. Thanks, Justin - Justin Hayes OpenBet Support Manager justin.ha...@openbet.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Escalating priorities and using 'LastUpdated' in searches
Hi,
We are currently escalating priorities for all queues each night with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename = $queue-Name;
system($crontool --search RT::Search::ActiveTicketsInQueue .
--search-arg \$queuename\ .
--action RT::Action::EscalatePriority);
}
Now some people are complaing that they cannot look at tickets that
haven't been updated in a given time period (by a real person) using
'LastUpdated' in searches, since most tickets have their priority
updated every night and there is a transaction: root - Priority changed
from…
Is there a way to ignore transactions of priority change when running
queries using 'LastUpdated', or perhaps I should not run the cron job at
all. I am not sure that it really provides us with anything at the
moment other than being able to sort on priority. What do other people
do with escalating priorities and using LastUpdated in searches?
Regards,
Jason
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Re: [rt-users] De-normalized RT Views
Hi Kenn, We have Remedy Helpdesk and I would be interested in your Perl program to test conversion to RT. Regards, Jason On 5 Mar 2009, at 22:50, Kenneth Crocker wrote: Also, for those who have been looking for ways to convert from one ticketing system to RT, we have written a program in Perl to do just that. It uses the API, so that all relevant table records are updated in RT. Again, we use Oracle, so this may not work for you, but the logic and process should. All you would have to do is change the syntax and any environmental setups so the program would work for you and you've got it. Anyone interested in that? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Numeric ids
Hi, Is there anyway to get a logon to RT with a numeric id. I have looked at some threads discussing this: http://www.gossamer-threads.com/lists/rt/users/34013?search_string=numeric%20user%20id;#34013 http://www.gossamer-threads.com/lists/rt/users/57938?search_string=numeric%20user%20id;#57938 http://www.gossamer-threads.com/lists/rt/users/26803?search_string=numeric%20username;#26803 http://www.gossamer-threads.com/lists/rt/users/49768?search_string=numeric%20username;#49768 All our students have numeric ids (9 digit number) and we are using LDAP authentication. I can probably store the username as their email address, and then LoadByGecos (numeric id) as suggested in one of the threads. Buy where do I make this change. Also, I suspect that I will then try to bind to my LDAP with an email address, rather than UID, which wont work. I have looked at Record.pm and I can force through autocreation of an account with numeric id on a test system, but cannot get this to logon by LDAP. User_Overlay.pm has some code (sub Load) that looks like it could be changed. Again, I do not know the side-effects of changing things here. Any ideas/pointers, or even just someone telling me that this is not supported at all would be good. Regards, Jason Doran ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT-Authen-ExternalAuth-0.05
Hi, I am using RT-Authen-ExternalAuth-0.05 and all is generally good. Our users are in OpenLDAP which looks something like the following. dc=ourdomain,dc=ie ou=Users ou=Students ou=50 uid=501.. uid=502... ou=51 uid=511.. uid=512... All staff emails auto-create an account when email is first sent to RT or when they logon to self-service. External gmail type accounts are OK as well. However, our student accounts generate the below errors. All student account uids are basically their 8 digit student number and emails are of form [EMAIL PROTECTED] I have given 'Everyone' permissions on the relevant queue. Does anyone have any ideas as to why one group of users work but not others. Obvious differences between accounts are that uids for students are all numeric, and their LDAP branch is organised a little differently, but when an email is sent it finds the relevant attrs. from OpenLDAP. When I logon using my credentials, in LDAP log I see a SRCH and then a BIND. But nothing appears when trying a student account self-service login. [EMAIL PROTECTED] ~]# tail -f /var/log/ldap.log|grep jbloggs Oct 17 11:23:14 xxx slapd[29302]: conn=2505948 op=2 SRCH base=dc=ourdomain,dc=ie scope=2 deref=2 filter=((objectClass=posixAccount)(uid=jbloggs)) Oct 17 11:23:15 xxx slapd[29302]: conn=2505950 op=3 BIND dn=uid=jbloggs,ou=Users,dc=ourdomain,dc=ie method=128 Regards, Jason Error when email sent -- Oct 17 10:58:08 rtsandbox RT: RT::User::LookupExternalUserInfo : Returning: EmailAddress: , Name: , RealName: (/opt/rt3/bin/../local/ lib/RT/User_Vendor.pm:703) Oct 17 10:58:08 rtsandbox RT: RT::User::LookupExternalUserInfo : Returning: EmailAddress: [EMAIL PROTECTED], ExternalAuthId: 98765432, Name: 98765432, Organization: NUIM, RealName: JOE BLOGGS(/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:703) Oct 17 10:58:08 rtsandbox RT: RT::User::CanonicalizeUserInfo returning Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: [EMAIL PROTECTED] , ExternalAuthId: 98765432, Name: 98765432, Organization: NUIM, Password: , Privileged: 0, RealName: JOE BLOGGS(/opt/rt3/bin/../local/ lib/RT/User_Vendor.pm:444) Oct 17 10:58:08 rtsandbox RT: Could not create a new user - Comments- Autocreated on ticket submission-RealName-JOE [EMAIL PROTECTED] *NO-PASSWORD*-Name-98765432-Organization-NUIM-ExternalAuthId-98765432 (/opt/rt3/bin/../lib/RT/User_Overlay.pm:201) Oct 17 10:58:08 rtsandbox RT: User creation failed in mailgateway: Could not create user (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) Oct 17 10:58:09 rtsandbox RT: Couldn't load user '[EMAIL PROTECTED] '.giving up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:806) Oct 17 10:58:09 rtsandbox RT: User '[EMAIL PROTECTED]' could not be loaded in the mail gateway (/opt/rt3/bin/../lib/RT/ Interface/Email.pm:244) Oct 17 10:58:09 rtsandbox RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right 'CreateTicket' for the queue support_pre. (/opt/ rt3/bin/../lib/RT/Interface/Email.pm:244) Oct 17 10:58:09 rtsandbox RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) Oct 17 10:58:09 rtsandbox RT: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) Error on Logon to Self Service -- Oct 17 11:05:12 rtsandbox RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) Oct 17 11:05:13 rtsandbox RT: Use of uninitialized value in join or string at /usr/lib/perl5/site_perl/5.8.8/Log/Dispatch.pm line 22, DATA line 514. (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:208) Oct 17 11:05:13 rtsandbox RT: My_LDAP AUTH FAILED: User not found or more than one user found (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm: 208) Oct 17 11:05:13 rtsandbox RT: Use of uninitialized value in join or string at /usr/lib/perl5/site_perl/5.8.8/Log/Dispatch.pm line 22, DATA line 514. (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:294) Oct 17 11:05:13 rtsandbox RT: RT::User::IsExternalPassword External Auth Failed: (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:294) Oct 17 11:05:13 rtsandbox RT: Use of uninitialized value in join or string at /usr/lib/perl5/site_perl/5.8.8/Log/Dispatch.pm line 22, DATA line 514. (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:305) Oct 17 11:05:13 rtsandbox RT: RT::User::IsInternalPassword AUTH FAILED (no passwd): (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:305) Oct 17 11:05:13 rtsandbox RT: FAILED LOGIN for 98765432 from 149.xx.xx.xx (/opt/rt3/share/html/autohandler:265)
Re: [rt-users] RT 3.8 - Cant create users in database when they send email
If the error is something like: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. Then maybe you haven't given CreateTicket permissions to Everyone on the particular queue. Jasin On 2 Oct 2008, at 13:25, Filipe José Silva Clemente wrote: Hi, I have external authentication set to AD LDAP and it works fine. The problem now is when a end user sends an email from [EMAIL PROTECTED] to, RT 3.8 gives an error saying that the user cant be loaded from ldap and rt doesnt have the right configuration to create the user in the databse (internal). What are the variables i need to set so the user is automatically created in the RT database when someone sends an email and dont exist in the external LDAP? TIA, Filipe Portugal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTx::Calendar
Hi, I have installed RT3.8.1 and RTx::Calendar 0.6 (and dependencies). From documentation I added $HomePageComponents in RT_SiteConfig.pm: To use MyCalendar portlet you must add MyCalendar to $HomepageComponents in etc/RT_SiteConfig.pm like that : Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); However I get the following error when I logon to RT: could not find component for path 'MyCalendar' Has anyone any pointers/ideas on what I may have missed. The CPAN page says: compatible only with RT 3.6 for the moment. If someone need compatibility with 3.4 I can work on this. And I will work on 3.7 compatibility later. But I see a link saying it is OK for 3.8 http://www.nabble.com/new-RTx::Calendar-and-RTx::Emailcompletion-compatible-with-rt3.8-released-td19243845.html Regards, Jason Doran ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Missing dependencies in RT3.8.1?
Hi Paul, From memory on my CentOS machine I had to make sure that I had following: rpm -qa|grep graphviz graphviz-devel-2.20.2-1.el5 graphviz-perl-2.20.2-1.el5 graphviz-2.20.2-1.el5 I then configured RT with: --enable-graphviz Turns on support for RT's GraphViz dependency charts --enable-gd Turns on support for RT's GD pie and bar charts Under links section I then got a graph button/link. Regards, Jason On 4 Sep 2008, at 07:29, Paul Goffin wrote: I've just done a fresh install of 3.8.1 and found the graphing functions didn't work. make testdeps of our old version, 3.6.6 indicated various GD packages were necessary but 3.8.1 does not do this. Manually installing the GD packages indicated by 3.6.6 fixed the graphs. Paul Goffin___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Global scrips/templates vs queue specific scrips/templates
Hi, RT has global scrips that apply to all queues. Is there a way to leave these scripts completely alone and simply to stop a global script from running on a specific queue? For example we have the following global scrip:- Description:On Create Autoreply To Requestors Condition: On Create Action: Autoreply to Requestors Template: Global template: Autoreply Stage: Transaction Create Suppose I have a queue that I want a slightly different Autoreply on. How do I set things up so that all other queues get the standard Autoreply, but a specific queue gets a different scrip/template only. At the moment I get *two* emails when I submit to this other queue. One from the global script/template and a queue specific one. Is this even possible or is there a better way to do this? I know I could disable the global script, but then I would have to have an Autoreply setup for all other queues. Any help or just some pointers would be great. I am still getting my head around how RT works and I don't want to make silly workflow decisions before rolling this out. Regards, Jason Doran, National University of Ireland, Maynooth smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT version 3.8.0 and RT-Authen-ExternalAuth-0.05
Hi Brian,
Thanks for the reply. I have got this working on OpenLDAP. Some comments
for others:
I used: 'user' = 'cn=manager,dc=mydomain,dc=ie'
It is not clear from documentation that this needs to be a full
distinguished name (DN), which I see you use. Above is an example of
the standard openldap admin user, or perhaps better to create a
special user for this in OpenLDAP.
ldapsearch -LLL -x -D cn=manager,dc=mydomain,dc=ie -W -h
myldap.mydomain.ie ((sn=Doran)(objectClass=posixAccount))
This worked after I installed 'yum install openldap-clients'. I also
installed perl-LDAP as you suggested, Good for testing.
My final comment. I was assuming that users were automatically created
from the external data source when they tried to log on. So when I
tried user 'jbloggs' I got the 'Your username or password is
incorrect' error. However, when I simply added a user (just the user
id) from the RT web interface up pops all the mapped attributes in the
add user form, and the authentication is then successful.
I stupidly assumed that external sourced users were automatically
created after authentication from
the external source.
I mis-read:
# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers,1);
as something like, AutoCreateExternalUsers. Ah well!
Thanks again,
Jason
On 25 Jul 2008, at 16:11, Brian Buchanan wrote:
I can say it works with Active Directory. I had to install perl-LDAP
though, on my CentOS5 machine. yum install perl-LDAP
I had just got the plugin working under 3.6.6 when 3.8.0 came out. I
moved my 3.6.6 directory out of the way, did it's install, and then
ran
the ExternalAuth install.
I noticed the path changed too when I copied over the plugin's
RT_SiteConfig.pm file and had to fix the require line in my main
RT_SiteConfig.pm.
In case this can help, here's a stripped and manually redacted version
of my RT_SiteConfig.pm in the Plugin's etc/ directory which works in
my
Windows 2000 Active Directory environment: (It's included via the
main
RT_SiteConfig.pm with a 'require
/opt/rt3/local/plugins/RT-AuthenExternalAuth/etc/RT_SiteConfig.pm;'
line)
typo for people copying above location (dash missing!)
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
Set($ExternalAuthPriority, [ 'My_LDAP'
]
);
Set($ExternalInfoPriority, [ 'My_LDAP'
]
);
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'auth' = 1,
'info' = 1,
'server'= 'adomaincontroller.example.com',
'user' =
'CN=RTLDAPLookupUser,OU=someou,DC=example,DC=com',
'pass' = 'passwordofrtlookupuser',
'base' = 'DC=example,DC=com',
'filter'= '(objectClass=Person)',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
'tls' = 0,
'net_ldap_args' = [version = 3 ],
'group' = '',
'group_attr'= '',
'attr_match_list' = ['Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
],
}
}
);
1;
I also used ldapdisplay to test the ldap query of the Active
Directory:
ldapsearch -LLL -x -D
CN=RTLDAPLookupUser,OU=someou,DC=example,DC=com
-w passwordofrtlookupuser -h adomaincontroller.example.com
((sAMAccountName=BRIAN)(objectClass=Person))
BTW, for about an hour I found I was changing the left side of the
password of the RT lookup user in RT_SiteConfig.pm, (The parameter
name)
rather than the right side, the value. I don't know why, I was just
replacing `user` with the user and `pass` with the password I guess,
even though I did the correct right-side replacement on everything
else.
HTH.
Brian
On Fri, 2008-07-25 at 11:29 +0100, Jason Doran wrote:
Hi,
I have just installed RT 3.8.0 and RT-Authen-ExternalAuth-0.05.
*Before* I post a more detailed report, I just would like to know if
this
is known to work with the new RT.
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[rt-users] RT version 3.8.0 and RT-Authen-ExternalAuth-0.05
Hi, I have just installed RT 3.8.0 and RT-Authen-ExternalAuth-0.05. *Before* I post a more detailed report, I just would like to know if this is known to work with the new RT. When I start apache I see this this is 'talking' initially to my OpenLDAP, but when I try to authenticate as an OpenLDAP user I get your username and password is incorrect. I see no activity at this point on my OpenLDAP. My RT_SiteConfig.pm ldap details look OK (although I do have some questions about some options) I simply see in /var/log/messages: (I presume that Set($LogToSyslog, 'debug'); gives the most details) Jul 25 10:37:06 rt RT: FAILED LOGIN for jbloggs from 149.157.xx.yy (/ opt/rt3/share/html/autohandler:265) I see that RT-Authen-ExternalAuth is installed in: [EMAIL PROTECTED] plugins]# pwd /opt/rt3/local/plugins [EMAIL PROTECTED] plugins]# ls RT-Authen-ExternalAuth which is a different path [I think] to previous versions of RT. Regards, Jason Doran National University of Ireland, Maynooth smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
