[rt-users] Any Way to save queries?
Is there any way to save queries in RT so that you don't need to rebuild certain queries over and over? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrading from 3.4 to 3.6
Is there an easy way to upgrade from 3.4 to 3.6? Also is there a step by step wiki document regarding this? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgraded RT 3.4 to 3.6
Hi everyone, I just performed a fresh install of RT 3.6 on an Ubuntu 7.10 box and wanted to migrate my old RT 3.4 system to this new box. So I migrated the data from my RT 3.4 to 3.6 box. All seems to be well, except for my root account password needed to be reset and the General Queue needed to be redescribed. I am curious since I am a RT rookie, will I run into any problems with this type of upgrade/migration? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Migrating from RT3.4 to RT3.6
Hi I am looking to migrate from 3.4 using Posgres to 3.6 mysql. Are there any instructions on migrating from 3.4 to 3.6? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Migrating from RT3.4 to RT3.6
I'm not having a problem with postgresql it's just that I followed the ubuntu install guide and it had me set up mysql instead of postgres. -Jeff -Original Message- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Monday, April 07, 2008 12:02 PM To: Jeffrey Lee Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Migrating from RT3.4 to RT3.6 On Mon, Apr 07, 2008 at 11:10:45AM -0400, Jeffrey Lee wrote: Hi I am looking to migrate from 3.4 using Posgres to 3.6 mysql. Are there any instructions on migrating from 3.4 to 3.6? -Jeff Jeff, The wiki has some information about changing DB backends between PostgreSQL and MySQL. I am curious about why you are moving to a MySQL backend? Is there a particular problem or need that you are trying to address? Cheers, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] E-mailing issues
So When I create and assign tickets in RT the ticket shows the outgoing e-mail correctly. however No e-mail reaches the requestor or the person I assigned it to. However if I update the ticket and add in e-mails in the CC field I get and e-mail. The recieved e-mail has not TO: header. What is causing this? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] E-mailing issues
I figured it out. My Postfix had an issue. All fixed now. -Jeff -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Friday, February 01, 2008 12:32 PM To: Jeffrey Lee Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] E-mailing issues Jeffrey, What kind of notification scrips are set up at the Global/queue level? Kenn LBNL On 2/1/2008 7:19 AM, Jeffrey Lee wrote: So When I create and assign tickets in RT the ticket shows the outgoing e-mail correctly. however No e-mail reaches the requestor or the person I assigned it to. However if I update the ticket and add in e-mails in the CC field I get and e-mail. The recieved e-mail has not TO: header. What is causing this? -Jeff -- -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] e-mail not working
Hi guys, So I finally got Rt up and running but i am having problems with the outgoing e-mail. The only time RT will send an e-mail is if I manually type an e-mail within the CC field of a ticket and update it. It will not send to a requestor nor a user when they are assigned a ticket. This is probably a simple fix. Any ideas? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] e-mail not working
How would I check if it is in disabled mode? -Jeff -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Thursday, January 31, 2008 2:05 PM To: Jeffrey Lee Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] e-mail not working Have you checked to make sure scrips are not in disabled mode? Jeffrey Lee wrote: Hi guys, So I finally got Rt up and running but i am having problems with the outgoing e-mail. The only time RT will send an e-mail is if I manually type an e-mail within the CC field of a ticket and update it. It will not send to a requestor nor a user when they are assigned a ticket. This is probably a simple fix. Any ideas? -Jeff -- -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] e-mail not working
Seems that all the scrips are not set to disabled. -Jeff -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Thursday, January 31, 2008 3:10 PM To: Jeffrey Lee Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] e-mail not working Stage, not mode. Edit the scrip in the UI and check that the stage is not set to Disabled. Jeffrey Lee wrote: How would I check if it is in disabled mode? -Jeff -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Thursday, January 31, 2008 2:05 PM To: Jeffrey Lee Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] e-mail not working Have you checked to make sure scrips are not in disabled mode? Jeffrey Lee wrote: Hi guys, So I finally got Rt up and running but i am having problems with the outgoing e-mail. The only time RT will send an e-mail is if I manually type an e-mail within the CC field of a ticket and update it. It will not send to a requestor nor a user when they are assigned a ticket. This is probably a simple fix. Any ideas? -Jeff - - -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to setup outgoing e-mail. I want to use our company smtp server to send email. How would I go about doing that? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Restricting Users from seeing other tickets
How would I be able to restrict a user from seeing all other tickets that they did not submit? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] First time setting up RT need help with email setup
So you would have to configure RT to use sendmail or postfix and then configure sendmail or postfix to relay messages to the smtp server as a smarthost? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:07 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Hi Jeffrey, The easiest way (at least for us) was to have a mail server installed on the RT box (Postfix in my case) and have it use our SMTP as a Smarthost. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey Lee Sent: Wednesday, January 30, 2008 2:01 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] First time setting up RT need help with email setup I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to setup outgoing e-mail. I want to use our company smtp server to send email. How would I go about doing that? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] First time setting up RT need help with email setup
how did you configure your smart host? I added a smarthost line into the postfix config file but it was still not relaying. Any suggestions? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:11 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Yes, that is the way we did it and it has worked out very well in our Windows/Exchange environment From: Jeffrey Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:07 PM To: Helmuth Ramirez; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup So you would have to configure RT to use sendmail or postfix and then configure sendmail or postfix to relay messages to the smtp server as a smarthost? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:07 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Hi Jeffrey, The easiest way (at least for us) was to have a mail server installed on the RT box (Postfix in my case) and have it use our SMTP as a Smarthost. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey Lee Sent: Wednesday, January 30, 2008 2:01 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] First time setting up RT need help with email setup I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to setup outgoing e-mail. I want to use our company smtp server to send email. How would I go about doing that? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] First time setting up RT need help with email setup
Hmm. I think my problem is more on the RT end. postfix is sending e-mails now. But only when i include an e-mail in the cc field. It doesn't seem to send an e-mail to a requestor and the person it is assigned to. Is there something special I need to initialize for that to work? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 3:28 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Did you add it as a 'smarthost' or 'relayhost'. It should be: Edit /etc/postfix/main.cf, and add or edit this line: relayhost = your.server.com http://your.server.com/ I'll be honest, I'm a Linux noob, I am running Debian and I used 'dpkg -reconfigure postfix' for it to walk me through the questions. But I checked my 'main' config file and it shows my smarthost as the relayhost entry. From: Jeffrey Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 3:17 PM To: Helmuth Ramirez; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup how did you configure your smart host? I added a smarthost line into the postfix config file but it was still not relaying. Any suggestions? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:11 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Yes, that is the way we did it and it has worked out very well in our Windows/Exchange environment From: Jeffrey Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:07 PM To: Helmuth Ramirez; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup So you would have to configure RT to use sendmail or postfix and then configure sendmail or postfix to relay messages to the smtp server as a smarthost? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:07 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Hi Jeffrey, The easiest way (at least for us) was to have a mail server installed on the RT box (Postfix in my case) and have it use our SMTP as a Smarthost. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey Lee Sent: Wednesday, January 30, 2008 2:01 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] First time setting up RT need help with email setup I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to setup outgoing e-mail. I want to use our company smtp server to send email. How would I go about doing that? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] First time setting up RT need help with email setup
Nope. -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 3:42 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Is the person (whether it be the owner or requestor) the same person who is updating the ticket? From: Jeffrey Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 3:29 PM To: Helmuth Ramirez; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Hmm. I think my problem is more on the RT end. postfix is sending e-mails now. But only when i include an e-mail in the cc field. It doesn't seem to send an e-mail to a requestor and the person it is assigned to. Is there something special I need to initialize for that to work? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 3:28 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Did you add it as a 'smarthost' or 'relayhost'. It should be: Edit /etc/postfix/main.cf, and add or edit this line: relayhost = your.server.com http://your.server.com/ I'll be honest, I'm a Linux noob, I am running Debian and I used 'dpkg -reconfigure postfix' for it to walk me through the questions. But I checked my 'main' config file and it shows my smarthost as the relayhost entry. From: Jeffrey Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 3:17 PM To: Helmuth Ramirez; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup how did you configure your smart host? I added a smarthost line into the postfix config file but it was still not relaying. Any suggestions? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:11 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Yes, that is the way we did it and it has worked out very well in our Windows/Exchange environment From: Jeffrey Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:07 PM To: Helmuth Ramirez; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup So you would have to configure RT to use sendmail or postfix and then configure sendmail or postfix to relay messages to the smtp server as a smarthost? -Jeff _ From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 2:07 PM To: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: RE: [rt-users] First time setting up RT need help with email setup Hi Jeffrey, The easiest way (at least for us) was to have a mail server installed on the RT box (Postfix in my case) and have it use our SMTP as a Smarthost. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey Lee Sent: Wednesday, January 30, 2008 2:01 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] First time setting up RT need help with email setup I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to setup outgoing e-mail. I want to use our company smtp server to send email. How would I go about doing that? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Restrict a requestor assign rights
Hi I'd like to be able to restrict requestors the ability to assign the ticket to anyone. Only Nobody. Is there a way to do that? -jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
