Re: [rt-users] Missing dependencies?
I recommend reviewing the installation guides on the wiki... https://rt-wiki.bestpractical.com/wiki/InstallationGuides -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Wed, Aug 24, 2016 at 10:08 AM, Alex Hall <ah...@autodist.com> wrote: > Hello all, > I've run > sudo make fixdeps > a couple times. The first time I did every test it offered, and the second > time I skipped the external tests. This is after I had to configure CPAN, > wich I may well have done wrong. Each time I run the fixdeps script, it > fails with error 274. I see that a few items are missing, but I have no > clue how to find/install them, and fixdeps isn't doing it. Are there any > pointers on this? As I mentioned previously, I'm not familiar with Perl or > how to configure/administer it, so the simpler the better. I'd tell you > which are missing, but I don't know where to find a list of those items. > Thanks. > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017 > - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
Re: [rt-users] Recover original scripts in RT
Hello Yugi, What version of RT are you running? A screenshot of the scrip in RT 4.4 is attached. Do you also need the Template? It may easiest for you configure a new installation on a test machine and check the scrips. Best, John -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Fri, Jul 15, 2016 at 1:32 PM, yugi <uriboxmob...@gmail.com> wrote: > Hi > I have one RT that is in production, that had suffer some deletes on the > scripts that do the send of the emails … > > I tried to create new ones to do RT send emails in CC and BCC again but > without success. > The platform itself is working great and i can send and receive emails > from it when i do a comment or respond to a ticket. > The problem is when i want to send a response or a comment and want CC or > BCC …. > > This is a platform that was not created by me and this problem was caused > by the last people that managed the RT. > I would like to recover the original scripts in a way to try to fix the > problem … > > Is this possible ? > Anyone have tried, and can give me a tip??? > > thank s > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016 > - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Issues with RTExternalAuth
>From the stack trace is looks like you may not be connecting to your ldap
server. Use use ldapsearch to confirm that you're connecting. Here's a
sample of a ldapsearch to my active directory domain.
$ ldapsearch -LLL -ZZ -y password.txt -D
CN=mybindaccount,OU=SERVICE,OU=ACCTS,DC=AD,DC=NYU,DC=EDU -h ad.nyu.edu -b
OU=ACCTS,DC=AD,DC=NYU,DC=EDU
'(&(distinguishedName=OU=BIOG,OU=FAS,OU=WSQ,OU=USERS,OU=ACCTS,DC=ad,DC=nyu,DC=edu))'
For Red Hat 'yum install openldap-clients' will install ldapsearch. I
don't know what the equivalent is for OpenBSD.
--
John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)
On Thu, Jun 30, 2016 at 8:30 AM, Albert Shih <albert.s...@obspm.fr> wrote:
> Hi every one.
>
> I try to run a RT 4.4.0.
>
> The
>
> RT::Authen::ExternalAuth
>
> don't seem to work correctly.
>
> I already check on this mailing list, and try the patch I seem. Nothing
> seem to work correctly.
>
> Here my RT_SiteConfig.pm
>
> Set($WebExternalAuth, 1 );
> Set($ExternalAuthPriority, ['PLM']);
> Set($ExternalInfoPriority, ['PLM']);
> Set($ExternalServiceUsesSSLorTLS,'0');
> Set($AutoCreateNonExternalUsers, '1');
> Set($ExternalSettings, { 'PLM' => { 'type' => 'ldap',
> 'server' => '*',
> 'user' => 'uid=nss,o=*',
> 'pass' => '*',
> 'base' => '*',
> 'filter' => '(objectClass=person)',
> 'd_filter' => '',
> 'tls' => '0',
> 'ssl_version' => '3',
> 'net_ldap_args' => [ 'version => 3', ],
> 'attr_match_list' => [ 'Name', 'EmailAddress', ],
> 'attr_map' =>{ 'Name' => 'mail', 'EmailAddress' => 'mail',
> 'Organization' => 'ou', 'RealName' => 'displayName', 'WorkPhone' =>
> 'telephoneNumber', 'City' => 'l', },
> }});
>
> in that case I can authenticate in local without problem. But not against
> my LDAP server.
>
> If I add a
>
> Set($ExternalAuth, 1 );
>
> I can't authenticate at all (either local or LDAP) and I get something
> like :
>
>
> Jun 30 14:22:37 rt RT: [5913] Expected 'PeerHost' at
> /usr/local/lib/perl5/site_perl/Net/LDAP.pm line 164. Stack:
> [/usr/local/lib/perl5/site_perl/Carp.pm:167]
> [/usr/local/lib/perl5/site_perl/IO/Socket/IP.pm:485]
> [/usr/local/lib/perl5/site_perl/IO/Socket/IP.pm:386]
> [/usr/local/lib/perl5/5.20/mach/IO/Socket.pm:49]
> [/usr/local/lib/perl5/site_perl/IO/Socket/IP.pm:353]
> [/usr/local/lib/perl5/site_perl/Net/LDAP.pm:164]
> [/usr/local/lib/perl5/site_perl/Net/LDAP.pm:122]
> [/usr/local/lib/perl5/site_perl/RT/Authen/ExternalAuth/LDAP.pm:646]
> [/usr/local/lib/perl5/site_perl/RT/Authen/ExternalAuth/LDAP.pm:510]
> [/usr/local/lib/perl5/site_perl/RT/Authen/ExternalAuth.pm:581]
> [/usr/local/lib/perl5/site_perl/RT/Authen/ExternalAuth.pm:328]
> [/usr/local/share/rt44/html/Elements/DoAuth:57]
> [/usr/local/lib/perl5/site_perl/RT/Interface/Web.pm:308]
> [/usr/local/share/rt44/html/autohandler:53]
>
> I running a RT 4.4.0 under FreeBSD.
>
> Any idea ?
>
> Regards
>
> JAS
> --
> Albert SHIH
> DIO bâtiment 15
> Observatoire de Paris
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> France
> Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
> xmpp: j...@obspm.fr
> Heure local/Local time:
> jeu 30 jui 2016 14:24:34 CEST
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016
>
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
Re: [rt-users] reinstall Request Tracker
In addition to reinstalling the code, you'll need to wipe and reinitialize the database. See step 6a in https://docs.bestpractical.com/rt/4.4.1/README.html. -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Wed, Jul 6, 2016 at 9:01 AM, Dunbar, Brian <brian.dun...@von.ca> wrote: > I get errors in my RT-Mailgate and I don’t see a way to fix it. I copied > the contents of RT_SiteConfig.pm and 000-default.conf from apache to a text > file. > > > > Would it make sense to apt-get purge request-tracker then reinstall so I > have a clean installation? > > > > The server is not in production yet. > > Thanks for any input. > > > > Regards > > Brian > > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016 > > - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Installing RT on Centos7
Send the output of the following commands run as root: # yum repolist # rpm -qa | grep -i perl -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Thu, Apr 7, 2016 at 10:01 AM, Yanni <y.goudetsi...@mail.cryst.bbk.ac.uk> wrote: > Unfortunately it fails at the end. > > /usr/bin/perl -MCPAN -e 'install File::Which' > outputs: Can't locate object method "install" via package "File::Which" at > -e line 1 > > /usr/bin/perl -MCPAN -e 'install Plack::Handler::Starlet' > seems to start building the module but fails in the end. The last few > lines of the output is: > > Test Summary Report > --- > t/11multi-sockets.t (Wstat: 25088 Tests: 0 Failed: 0) > Non-zero exit status: 98 > Parse errors: No plan found in TAP output > Files=14, Tests=130, 19 wallclock secs ( 0.06 usr 0.01 sys + 2.28 cusr > 0.70 csys = 3.05 CPU) > Result: FAIL > Failed 1/14 test programs. 0/130 subtests failed. > make: *** [test_dynamic] Error 255 > KAZUHO/Starlet-0.29.tar.gz > /usr/bin/make test -- NOT OK > //hint// to see the cpan-testers results for installing this module, try: > reports KAZUHO/Starlet-0.29.tar.gz > Running make install > make test had returned bad status, won't install without force > > Should I force it or is it not recommended? > > > > > > On 07/04/16 13:12, Bob Shaker wrote: > >> The way I do it at this point is through CPAN semi-manually. >> >> /usr/bin/perl -MCPAN -e 'install File::Which' >> >> Then repeat that for the other two packages. If these still do not build >> you might have to do additional configuration. >> >> -Original Message- >> From: Yanni [mailto:y.goudetsi...@mail.cryst.bbk.ac.uk] >> Sent: Thursday, April 7, 2016 6:07 AM >> To: Bob Shaker <rsha...@ardencompanies.com>; >> rt-users@lists.bestpractical.com; ia...@inf.ed.ac.uk >> Subject: Re: [rt-users] Installing RT on Centos7 >> >> Thanks Bod >> >> I noticed that at the end of the "make fixdeps" output it said: >> >> You haven't configured the CPAN shell yet. >> Please run `/usr/bin/perl -MCPAN -e shell` to configure it. >> make: *** [fixdeps] Error 1 >> >> So I did exaclty that and accepted all the defaults. I then run "make >> fixdeps" again and it installed most dependencies except 3 shown below: >> >> SMIME missing dependencies: >> File::Which ...MISSING >> GPG missing dependencies: >> File::Which ...MISSING >> CORE missing dependencies: >> Plack::Handler::Starlet ...MISSING >> >> Could you please let me know how I can manually install them? >> >> Thank you >> >> >> On 06/04/16 13:26, Bob Shaker wrote: >> >>> You should continue through the process as normal. >>> Install the dependencies through make fixdeps, and after that process >>> finishes, manually install anything that did not automatically resolve >>> itself. >>> >>> -Original Message- >>> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On >>> Behalf Of Yanni >>> Sent: Wednesday, April 6, 2016 7:53 AM >>> To: rt-users@lists.bestpractical.com >>> Subject: [rt-users] Installing RT on Centos7 >>> >>> Hello >>> >>> I'm trying to install RT 4.4 on Centos7 but I'm stuck on: make testdeps. >>> Almost all dependencies are marked as MISSING. >>> >>> Can someone please tell me what do I have to do, so that I can carry on >>> with the installation? >>> >>> Many thanks >>> >>> >>> >>> >>> >>> - >>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >>> * Washington DC - May 23 & 24, 2016 >>> >>> >>> >>> ARDEN >>> A Global Company >>> Celebrating over 50 years of making your life more comfortable! >>> >>> This message may contain confidential and/or privileged information. If >>> you are not the addressee or authorized to receive this for the addressee, >>> you must not use, copy, disclose, or take any action based on this message >>> or any information herein. If you have received this message in error, >>> please advise the sender immediately by reply e-mail and delete this >>> message. >>> >>> This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus
Re: [rt-users] rt-ldapimport user updates failing
Apologies to the list... The problem actually was the mail attribute for a few users in our active directory. Thanks anyway, John -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Thu, Mar 17, 2016 at 1:28 PM, John Bako <john.b...@nyu.edu> wrote: > Hi, > > rt-dapimport successfully imported users, but user updates fail on > subsequent runs with the following error: > > [23104] [Thu Mar 17 17:12:28 2016] [debug]: User xyz123 already exists as > 6, updating their data > (/var/www/site_tickets_bio_nyu_edu/rt4/sbin/../lib/RT/LDAPImport.pm:857) > [23104] [Thu Mar 17 17:12:28 2016] [debug]: User Nobody: Can not modify > system users > User Nobody: Can not modify system users > User Nobody: Invalid syntax for email address > (/var/www/site_tickets_bio_nyu_edu/rt4/sbin/../lib/RT/LDAPImport.pm:860) > > > I'm running the import as root and I can't find a user named "Nobody" in > RT if I wanted to assigned privileges. > > Thanks, John > > -- > John Bako > Manager, Scientific Computing > Department of Biology & Center for Genomics and Systems Biology > New York University > 212-998-8207 (office) > - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] rt-ldapimport user updates failing
Hi, rt-dapimport successfully imported users, but user updates fail on subsequent runs with the following error: [23104] [Thu Mar 17 17:12:28 2016] [debug]: User xyz123 already exists as 6, updating their data (/var/www/site_tickets_bio_nyu_edu/rt4/sbin/../lib/RT/LDAPImport.pm:857) [23104] [Thu Mar 17 17:12:28 2016] [debug]: User Nobody: Can not modify system users User Nobody: Can not modify system users User Nobody: Invalid syntax for email address (/var/www/site_tickets_bio_nyu_edu/rt4/sbin/../lib/RT/LDAPImport.pm:860) I'm running the import as root and I can't find a user named "Nobody" in RT if I wanted to assigned privileges. Thanks, John -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
