Re: [rt-users] What happens to incoming email if apache/mysql is down?
Jerrad Pierce jpie...@cambridgeenergyalliance.org writes: If you're running postfix, and this is a concern, you can turn errors into soft-bounces for later recovery. No, because in this case Postfix hasn't got a clue that anything went wrong. Paul is correct - if you do the straightforward thing and use something like :0 * ^X-Spam-Status: YES ! s...@nsc.liu.se :0 | /opt/rt/3.4.4/bin/rt-mailgate --queue nsc-support --action correspond to let procmail filter out spam, your mail will indeed be silently dropped on the floor if rt-mailgate fails - procmail doesn't propagate rt-mailgate's exit code to the MTA by default. This has bitten me. You have to handle this yourself. I don't have the details available right now, but something like :0 * ^X-Spam-Status: YES ! s...@nsc.liu.se :0w | /opt/rt/3.4.4/bin/rt-mailgate --queue nsc-support --action correspond # if procmail has reached here, delivery has failed. return with a # temporary failure code from sysexits.h. # 75 = EX_TEMPFAIL EXITCODE=75 :0 /dev/null should do the trick. (Please note that the above snippet is untested, though.) -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?
Stuart Browne stuart.bro...@ausregistry.com.au writes: In short: XFS is fast and not reliable. I think you exaggerate a bit. We have hundreds of terabytes of storage on XFS. We see very few reliability problems. -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
On Fri, Mar 6, 2009 at 9:43 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: On Fri, Mar 6, 2009 at 15:40, Timothy Kolosky ausslander0...@hotmail.com wrote: We are not using our Exchange server with RT, it just uses a local SMTP server that goes to our corporate SMTP server and sends from there. I really don't understand the whole setup, nor am I familiar with SPF and PTR records. How are those set up, and on what system? Then that's probably the problem. You're sending mail from something other than the MX server for your domain. I don't believe this has anything to do with the problem. Outgoing mail servers and incoming MX servers are often different, and anyone trying to use this for spam detection will suffer lots of false positives. And I really don't believe the big email providers would do something that stupid. (If the OP publishes SPF records things are obviously different.) FWIW, I've been running RT for many years without any kind of smarthost setup. No problems. -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT with postfix
Its Azfar [EMAIL PROTECTED] writes: I want to know can RT run with postfix Sure. if yes then wht changes do it need to tell rt to commuicate with postfix. None, I believe, unless there is something tricky with your sendmail installation. -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets from one RT to another
[EMAIL PROTECTED] writes: With that said, you would need to upgrade the schema on the 2nd database as well. Then do a database dump on the appropriate tables. Since you'll probably have duplicate ticket numbers, you would need to create new ticket numbers in the dumped database tables as well as remove the tickets you no longer want. I'd say you would probably have to do a lot more than that to make all references to users, queues, transactions, and so on, valid. My 1th ticket sits in queue 14 and was last updated by user 98. -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Postfix + rt-mailgate
Sinn Andreas [EMAIL PROTECTED] writes: When I send an email to rt, I get the following error in the maillog: fatal: execvp /opt/rt3/bin/rt-mailgate: Operation not permitted What should I do? Check the permissions on /opt/rt3/bin/rt-mailgate. -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] blocking correspondence labeled Precedence: bulk
Jesse Vincent [EMAIL PROTECTED] writes: On Thu, Sep 28, 2006 at 08:10:53PM +0200, Leif Nixon wrote: Precedence: bulk indicates that the e-mail is either from a mailing list or somehow autogenerated (like an autoreply). It is almost always a good idea to filter those out from any automated e-mail handling, so yes, do go ahead. There's a very important nuance here. Replying to them is bad. Dropping them on the floor is even worse. Just because mail has been proxied by an automated system doesn't mean it's junk. You have a point - I'd like to change my yes, do go ahead to yes, it is possible that it would be a good solution for you. You have to consider what other kinds of automated mail that might wind in your RT. -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
