Re: [rt-users] Perl Books for RT
Roderick A. Anderson wrote 1808 bytes: > I agree with Helmuth Ramirez about "Learning Perl" Be sure to read "Intermediate Perl" right after that to get you into the correct state of mind. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket CC's
Ruslan Zakirov wrote 1407 bytes: > It's an option in the config. ParseNewMessages... On that note, I'll add a few observations: 1) RT does not add CCs of responses into ticket, ie. there is an existing ticket, and during the e-mail conversation I'll CC to someone and I expect them to be added as ticket CC. 2) If some of the CCs are already elsewhere in the ticket (eg. admincc), RT will happily send duplicate mails to the same address. Regards, Michal Svoboda ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] replytoticket, modifyticket and change queue right
Hi, in my RT setup I need to distinguish two groups of people: 1) internal staff which may not directly communicate with requestor 2) support manager who may I understand that the comment/correspondence mechanism is suitable for this scenario. However, it is important that the internal staff does not mistakingly respond with 'reply', thus I need to revoke their right to do so. If I understand the rights correctly, one has to remove ReplyToTicket as well as ModifyTicket. Taking away ModifyTicket removes other goodies though, such as changing the queue (ie. forwarding of ticket between departments). And there's no separate "change queue" privilege. What do you suggest? Regards, Michal Svoboda ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT thinks this message may be a bounce
Rana Tanveer wrote 5767 bytes: > i actually want to know what should i do to avoid this situation. what to > check and where to check. situation is annoyed getting too much bounces like > that. I believe you should check RTAddressRegexp in your RT_SiteConfig.pm. Add all addresses that go to RT in there. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] scary CPU usage when doing RSS
Hi, any time I do a RSS request for a certain query, I see the httpd process eat up almost all CPU (a little goes to mysql, but httpd is fairly dominant) for a long time (think tens of seconds). On the other hand, executing the same query via normal web browser interface is almost immediate. Any ideas where to look for what's wrong? Michal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
