Ruslan Zakirov wrote 1407 bytes: > It's an option in the config. ParseNewMessages...
On that note, I'll add a few observations: 1) RT does not add CCs of responses into ticket, ie. there is an existing ticket, and during the e-mail conversation I'll CC to someone and I expect them to be added as ticket CC. 2) If some of the CCs are already elsewhere in the ticket (eg. admincc), RT will happily send duplicate mails to the same address. Regards, Michal Svoboda _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
