Re: [rt-users] Problems with RequestTracker
Hello Michael Brown, Am 2011-02-11 10:34:32, hacktest Du folgendes herunter: FWIW, this seems to be working for me with one codebase, multiple vhosts, separate databases, separate configurations. Essentially, this was achieved by creating multiple RT_SiteConfig.pm files in the same directory, e.g. RT_site1.example.com.pm, RT_site2.example.com, and then using the RT_SITE_CONFIG environment variable to select the relevant configuration: RT_SITE_CONFIG=RT_site1.example.com.pm rt-setup-database --action init and in the vhost configuration (using fcgid): ServerName site1.example.com DefaultInitEnv RT_SITE_CONFIG RT_site1.example.com I will retry it... :-/ Thanks, Greetings and nice Day/Evening Michelle Konzack -- # Debian GNU/Linux Consultant ## Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France EURL itsystems@tdnet UG (limited liability) Owner Michelle KonzackOwner Michelle Konzack Apt. 917 (homeoffice) 50, rue de Soultz Kinzigstraße 17 67100 Strasbourg/France 77694 Kehl/Germany Tel: +33-6-61925193 mobil Tel: +49-177-9351947 mobil Tel: +33-9-52705884 fix http://www.itsystems.tamay-dogan.net/ http://www.flexray4linux.org/ http://www.debian.tamay-dogan.net/ http://www.can4linux.org/ Jabber linux4miche...@jabber.ccc.de ICQ#328449886 Linux-User #280138 with the Linux Counter, http://counter.li.org/ signature.pgp Description: Digital signature
[rt-users] Problems with RequestTracker
Hello, arround two years ago I had already asked this, but now it is more or less urgent. I run IBM eServer with a bunch of Apache VHosts and several customers. With RT it is not possibel, to run one VHost and have e.g. three differnt targets like abuse, support and info like http://support.customer1.com/abuse/ /info/ /support/ http://support.customer2.com/abuse/ /info/ /support/ ... Also it is not possibel to have more then one customer on a server, because RT enforce to use ONE database instead one database per customer and target. Then I modified RT to support the two things above, but now I get the hell of mySQL performance and it crash all the time Does someone know a more suitable RequestTracker for this kind of usage? Also it should support PostgreSQL and use PHP5 or PHP6 The servers are IBM eServer x345 with Xeon DualCore 3GHz, 8 GByte memory and 6x 147 GByte U320/15k SCSI Drives (Raid-5 + Hotfix) Note: I have also tried OTRS but it sucks from the beginnig. It maybe run for a singe instance with a singel target but it does not work in a bigger PRO environment because I am local ISP an have to handel several 10.000 FTTH customers Thanks, Greetings and nice Day/Evening Michelle Konzack -- # Debian GNU/Linux Consultant ## Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France EURL itsystems@tdnet UG (limited liability) Owner Michelle KonzackOwner Michelle Konzack Apt. 917 (homeoffice) 50, rue de Soultz Kinzigstraße 17 67100 Strasbourg/France 77694 Kehl/Germany Tel: +33-6-61925193 mobil Tel: +49-177-9351947 mobil Tel: +33-9-52705884 fix http://www.itsystems.tamay-dogan.net/ http://www.flexray4linux.org/ http://www.debian.tamay-dogan.net/ http://www.can4linux.org/ Jabber linux4miche...@jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ signature.pgp Description: Digital signature
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hello Torsten Brumm, Am 2010-03-21 10:59:21, hacktest Du folgendes herunter: Hi Michelle, Emmanuel already pointed you the correct solution but let me try to understand your setup: Your setup, lets say: snip This can easily handled by /etc/alias file and the queue setup is also easy like Emmanuel explained. You don't need much magic for this and you don't need several installations of RT for this. But this mean, I have to use ONE VHost for all! I can not use seperated VHosts for abuse/postmaster, support and biz-support which are 3 completely differnt departements. Is this the setup you are looking for?!? Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hello Torsten Brumm, I am ON THE LIST and do not need to be CC'ed Am 2010-03-21 12:40:51, hacktest Du folgendes herunter: Yes, thats correct, but why you need this? RT can handle this for you, why several vhosts? Because I use SUBDOMAINS for several different things and one of those things are itsystems.tamay-dogan.net electronica.tamay-dogan.net energia.tamay-dogan.net support.tdwave.net business.tdwave.net which are on the same physical host for examle and have nothing to with each other and nearly each ofthse has two or more RT things running. You grant Department sa...@bar.com the rights to see their your and sa...@foo.com the rights to see their one requests And yes, you can also setup rt in that way that all department queues come with their own RT Subject line. This had not worked for me. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Determine Queue based off of email domain
Hello Dustin Berube, Am 2010-03-19 22:30:30, hacktest Du folgendes herunter: I would want anyone sending an email to techsupp...@abc.com to have a ticket created in a particular queue depending on the email domain they are a part of. Example: @abc.com - goes to the ABC Ticket Queue @jkl.com - goes to the JKL Ticket Queue @xyz.com - goes to the XYZ Ticket Queue Is there a way to do this with RT's Scips or would I be better off trying to filter mail for this criteria with postfix? Puzzeing around... I have 11 Request-Tracker for 7 different domains runing on a singel courier server. Where is the problem? You create three accounts for techsupp...@abc.com techsupp...@jkl.com techsupp...@xyz.com and each is handled seperateley. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to install RT global to handel 11 accounts seperately?
Hi, I run RT in a modified version, because I have to handel 11 accounts with 6 Domains, mean, I have created 11 UNIX accounts on my courier mailserver and installed RT in the accounts to get arround with the config files. And since I use Debian GNU/Linux, I get headaches all the times if I update something. Is there a possibility to make a GLOBAL RT installation and have seperated configs for te accounts? If not, can this taken as feature Request for future versions? In my main server alone I have to handel abuse@ postmaster@ support@ tech-support@ biz-support@ sales@ Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hello Torsten, Am 2010-03-21 02:44:28, hacktest Du folgendes herunter: What means modified version? what kind of modifications? And what is exactly the problem to handle this 11 accounts from 6 domains? The installation in Debian expect the config in /etc/... which mean, you can not run moe then one RT. I think all you need RT is already able to handle. RT can only handel ONE RT account/E-Mail-Address abuse@ postmaster@ support@ tech-support@ biz-support@ sales@ mail addresses with different domainsand one RT installation. NO!!! One RT installation per mailaccount sind you can not have more then one config. Exactly, I had to modify RT to look into the home dir of the acount. But RT cannot be made to do his globaly... Because many things ARE hardcoded The accounts do not have to do with each other... and then I have not only this six in one domain. I have 5 other domains on the same server with there own RT installations. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] What do you do against spaming?
Hello *, In some days I get a new FTTH line and have setup RT to handel abuse and postmaster but since yesterday, my abuse account is spamed by more then 5 messages per second. It seems to be a DOS against my domain tdwave.net. How do you handel spam on abuse and postmaster? Do you use CR ürgs on those E-Mail addresses? Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is this English ? Notify Owner of their ticket has...
Hello Erwan, I am not native englisch speaker but... Am 2009-07-16 10:49:42, schrieb Erwan HAMON: #: etc/initialdata:356 etc/upgrade/3.8.2/content:85 msgid Notify Owner of their rejected ticket The mix up sungular with pluriel... = Notify Owner of his rejected ticket or is it: Notify Owners of their rejected tickets To clarify it, you need the context. #: etc/initialdata:369 etc/upgrade/3.8.2/content:98 msgid Notify Owner of their ticket has been approved and is ready to be acted on = Notify Owner that his ticket has been approved and is ready to be acted on or: Notify Owner if his ticket has been approved and is ready to be acted on #: lib/RT/Approval/Rule/Created.pm:57 lib/RT/Approval/Rule/Passed.pm:55 msgid Notify Owner of their ticket has been approved by some or all approvers = Notify Owner that his ticket has been approved by some or all approvers Maybe: Notify Owner if his ticket has been approved by some or all approvers ... It seems that the original english version has to be proofread. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ c/o Vertriebsp. KabelBW http://www.flexray4linux.org/ Blumenstrasse 2 Jabber linux4miche...@jabber.ccc.de 77694 Kehl/Germany IRC #Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ #328449886Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
