Re: [rt-users] no new tickets for Mail Delivery failures.

[Robert McNicholas]

Hi Arun,

We have a similar set up where new users are automatically created for
incoming tickets.

What I did was to find the MAILER-DAEMON user in our database and
uncheck the box that says, Let this user access RT.  Now when mail
comes in from that user, it is rejected with a no permission error.

This solution has also worked for keeping another group's ticketing
system from opening tickets in our system with its autoreplies. :-)

Hope this helps,

-Rob
Dept. of Electrical Engineering  Computer Sciences
UC Berkeley

On 9/17/2013 2:35 AM, Arun ragini arunrag...@gmail.com  wrote:
 Hi All,
 
 Is there any way to stop creating new tickets for mail delivery failures
 when RT creates tickets.
 
 Currently if I create a ticket with email account which doesn't exit.
 The returned mail  creates new ticket.
 
 Thanks
 Arun
 
 -- 
 www.opensourcer.net http://www.opensourcer.net
 
 
 

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RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] can't edit dashboards after upgrading to 4.0.13

[Robert McNicholas]

Hi,

A couple weeks after upgrading to 4.0.13 (from 4.0.7), I discovered that
whenever I click the Content link while editing a dashboard, I get the
error, An internal RT error has occurred. Your administrator can find
more details in RT's log files.  In the log is recorded:

Jul 18 16:21:39 myhostname  RT: Can't call method Content on an
undefined value at /opt/rt4/share/html/Dashboards/Queries.html line
126.  Stack:   [/opt/rt4/share/html/Dashboards/Queries.html:126]  
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:635]  
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]  
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)

This happens whether creating a new Dashboard or editing an existing
one.  We didn't notice the problem until a couple weeks after the
upgrade since the most used features of Dashboards work as expected
(viewing, sending emails), so I'm not 100% sure it is related to the
upgrade, but I can't think of anything else that might have caused this
to break.

I did some searching but didn't see any other similar reports.  Does
anyone have any suggestions on how to debug this further?  Thanks in
advance for any suggestions.

-Rob McNicholas
UC Berkeley, Dept. of Electrical Engineering  Computer Sciences