Hi Arun, We have a similar set up where new users are automatically created for incoming tickets.
What I did was to find the MAILER-DAEMON user in our database and uncheck the box that says, "Let this user access RT". Now when mail comes in from that user, it is rejected with a "no permission" error. This solution has also worked for keeping another group's ticketing system from opening tickets in our system with its autoreplies. :-) Hope this helps, -Rob Dept. of Electrical Engineering & Computer Sciences UC Berkeley On 9/17/2013 2:35 AM, Arun ragini <[email protected]> wrote: > Hi All, > > Is there any way to stop creating new tickets for mail delivery failures > when RT creates tickets. > > Currently if I create a ticket with email account which doesn't exit. > The returned mail creates new ticket. > > Thanks > Arun > > -- > www.opensourcer.net <http://www.opensourcer.net> > > > -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
