[rt-users] Possible to run Scrip every 30 minutes
Is it possible to run a scrip every 30 minutes against a queue? I would like to have tickets that come in to the general queue sit in an unowned state, allowing for technicians to be able to take tickets, but if they sit for a while (or just the arbitrary number of minutes pass, not necessarily the tickets age) the round robin assign script I have installed kicks in on those tickets. The idea I am going for is that if after a given period of time *someone* should be responsible for a ticket, while allowing some time for someone to grab a ticket they know is for them. As opposed to a pure round robin assignment as it is now. --Ryan -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] RT Mobile for iPhone
Would seem to be a better solution to incorporate something like iWebkit ( http://iwebkit.net/ ) into an install of RT and just use a web interface like everything else. Then it is mostly device agnostic. On Fri, Jun 25, 2010 at 9:02 AM, Paul O'Rorke p...@paulororke.net wrote: another vote for it on Android... :-) On 24/06/2010 3:15 PM, Paul wrote: Same here. Paul On 06/24/2010 03:03 PM, Ariel Saia wrote: I would love to see an Android version :) Ariel -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Collins Sent: Thursday, June 24, 2010 3:57 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT Mobile for iPhone This is an RT client for iPhone. Check it out if your interested. http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Ryan Hardester Information Systems Technician II City of Tracy Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Child Ticket Creation with PDF Attachment
I have been looking at trying to figure out how to use this to store attachments on the filesystem and replace them with http links into the tickets, but haven't had much time. It may be an interesting option. http://detach.optimism.cc/ --Ryan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Tony John - ERS, HCL Tech Sent: Monday, December 28, 2009 11:50 PM To: Jerrad Pierce Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment Please could you give me any example to get the url of parent ticket attachment? Thanks, Tony -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Tuesday, December 29, 2009 1:15 PM To: Tony John - ERS, HCL Tech Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment Im trying to create a Child Ticket with a pdf attachment .The pdf which needs to be attached to the Child Ticket should be same as the pdf attached in the Parent Ticket.The Template which I use fails to attach the Parent ticket pdf attachment to the Child Ticket. The Template which I tried is given below: Why would you want to clog your database with duplicate content like that? You could simply given the URL of the parent's attachment in the child ticket somewhere (body or a custom field) DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Remote Control of Lime Survey
I added a page with the code I managed to put together to get RT to add a token to a closed survey that runs on an instance of LimeSurvey. I'm sure it is far from the best/most elegant way to handle it, but it got me into the deep end of the kiddie pool ... Hope it can help someone ... http://wiki.bestpractical.com/view/RemoteControlLimeSurvey Ryan Hardester Information Systems Technician II City of Tracy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Modify users access
Is there a way to allow users to edit other users without giving See Configuration Tab? I am running RT 3.8.2 under Ubuntu with Apache. I have given the users AdminUsers permissions, but when they are in a ticket and click a name/e-mail from the People tab they just get a blank page that shows Time to display and the BP footer. I'd like to be able to just let them edit users without exposing the other configuration options to them. --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Stay on home after take
Is it possible to change the X Newest Unowned Ticket block so that when Take is clicked, it takes the ticket then instead of going to ticket view, it will return you to the home page? --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Automatically opening stalled RT tickets
I tried this, put the PM in the correct folder, and ran the script. I get the following error under RT3.8.0 [Tue Jul 22 00:37:05 2008] [crit]: Can't call method Message on an undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line 77. (/opt/rt3/bin/../lib/RT.pm:375) Can't call method Message on an undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line 77. Am I doing something wrong? Or is there a change in 3.8 that makes this not work? --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Lanyon Sent: Sunday, July 20, 2008 8:44 PM To: Matthew Macdonald-Wallace Cc: RT Users Subject: Re: [rt-users] Automatically opening stalled RT tickets On 17/07/2008, at 12:45 AM, Matthew Macdonald-Wallace wrote: Hi Tom, Please forgive the intrusion into your inbox, I noticed your post dated 23rd June on the rt-users list archives and I am very interested in your usage of rt-crontool to automatically re-open any stalled tickets older than a certain age. Would it be possible for you to share the command-line arguments you have used for rt-crontool with the community? Thanks in advance, Matt Hi Matt, No problems - sorry for the delay getting back to you. I've CC'd the list as well in case anyone else is curious. We currently run something like this, once per day: ## Search for tickets that have had no requestor correspondance for more than 6 days, ## open them and comment (this will notify ticket owner) /var/www/rt.domain.com/rt/bin/rt-crontool \ --search RT::Search::FromSQL \ --search-arg Queue = 'Foo' AND Status = 'stalled' AND Told '6 days ago' AND DependsOn IS NULL \ --action RT::Action::OpenTicketAndComment --action-arg Auto- opened due to being stalled for 6 days. You'll also notice the RT::Action::OpenTicketAndComment action which is just a slightly modified RT::Action::AutoOpen so that we can also place a comment in the ticket to show why it was re-opened. I've attached our local/lib/RT/Action/OpenTicketAndComment.pm module if you're interested. Caution: we added the 'DependsOn IS NULL' clause because this was re- opening tickets that were stalled because they depended on another ticket. However, through TicketSQL we are unable to query the status of these depended-on tickets, so currently this won't re-open stalled tickets even if a depended-on ticket is resolved. I consider this a bug with our process and plan to fix it by using a custom RT::Search module to do a more fine-grained query, but haven't had time. Regards, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrading to 3.8.0: schema.mysql, column_info selection problem
That did it .. in a roundabout way. On the DB server it was installed, but the latest CPAN offered would fail testing. I moved back to RT's machine (newer version of the system) and was able to install the latest version of DBD::mysql and edited the script to point to our DB server instead of localhost. That was the recipe for success! Thanks --Ryan -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Friday, July 18, 2008 2:07 PM To: Ryan Hardester Cc: Ruslan Zakirov; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading to 3.8.0: schema.mysql, column_info selection problem On Jul 18, 2008, at 4:55 PM, Ryan Hardester wrote: I am still trying to get the last script to run successfully. My issue to start with is RT is not on the same server as the DB. So running the mysql scheme script from the RT box is not working. I copy that file to our DB server and I get the column_info failed error: DBD::mysql::db column_info failed: column_info doesn't support column selection at schema.mysql-4.0-4.1.pl line 227. DBD::mysql::db column_info failed: column_info doesn't support column selection at schema.mysql-4.0-4.1.pl line 227. Any ideas on what to do to fix this? To start, try sudo cpan DBD::mysql And short of fixing it is there an issue with using the system in its current state in production? Or should I look to roll back to backups? --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Wednesday, July 16, 2008 11:10 AM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading to 3.8.0: schema.mysql,column_info selection problem Let's make it clear: * you still must upgrade DB using files in etc/upgrade/x.x.x/ * however in 3.8.0 you can do it using one command: rt-setup-database --dba root --prompt-for-dba-password --action upgrade it will ask for the old version (for example you can enter 3.6.7) and will apply all steps up to the installed version (in this case it's 3.8.0) * then you do mysql schema changes using the script * these schema changes are required for all mysql versions greater than mysql 4.1.0 * people installing for the first time will get new DB schema as there are two different schema files for mysql in etc/, so they don't need to do all these steps * people upgrading mysql server from 4.0 to 4.1 and newer should use the script two * I tested this script several times, but only on my dev PC, so it's VERY recommended to backup and make tests Clear? On Wed, Jul 16, 2008 at 8:03 PM, [EMAIL PROTECTED] wrote: Interesting. We're running 5.0.27 and the script worked just fine. However, I ran all the schema/acl/insert upgrade commands using all the 5.7.xx directories in etc/upgrade. Still waiting to hear from Ruslan to confirm 100% that you don't need to run all these commands and you need only run the schema.mysql-4.0-4.1.pl script. Additionally, not entirely sure, but it sounds like he acknowledges there is a problem with the script. James Moseley Ryan Hardester [EMAIL PROTECTED] i.tracy.ca.us To Ruslan Zakirov 07/16/2008 10:41 [EMAIL PROTECTED], AM[EMAIL PROTECTED] cc rt-users@lists.bestpractical.com Subject RE: [rt-users] Upgrading to 3.8.0: schema.mysql,column_info selection problem I am getting the same column_info failed error message when running the script. I'm using mysql5.0.22 on Ubuntu. I did have to move this file to the DB server since we are not running RT and the DB on the same machine. --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Wednesday, July 16, 2008 6:57 AM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading to 3.8.0: schema.mysql,column_info selection problem In 3.8.0 it's one step :) However, we've done changes to mysql DB that require additional upgrade steps for mysql, and this step fails. On Wed, Jul 16, 2008 at 5:24 PM, [EMAIL PROTECTED] wrote: Did you follow these steps first? You may also need to update RT's database. To find out, type: ls etc/upgrade For each item in that directory whose name is greater than your previously installed RT version, run: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/version There are 10 3.7.xx directories that you'll need to go through. James Moseley
Re: [rt-users] Upgrading to 3.8.0: schema.mysql, column_info selection problem
I am getting the same column_info failed error message when running the script. I'm using mysql5.0.22 on Ubuntu. I did have to move this file to the DB server since we are not running RT and the DB on the same machine. --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Wednesday, July 16, 2008 6:57 AM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading to 3.8.0: schema.mysql,column_info selection problem In 3.8.0 it's one step :) However, we've done changes to mysql DB that require additional upgrade steps for mysql, and this step fails. On Wed, Jul 16, 2008 at 5:24 PM, [EMAIL PROTECTED] wrote: Did you follow these steps first? You may also need to update RT's database. To find out, type: ls etc/upgrade For each item in that directory whose name is greater than your previously installed RT version, run: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/version There are 10 3.7.xx directories that you'll need to go through. James Moseley web master [EMAIL PROTECTED] ra.com To Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.com Subject [rt-users] Upgrading to 3.8.0: schema.mysql, column_info 07/16/2008 05:00 selection problem AM Hi there I am having schema.mysql-4.0-4.1.pl problems upgrading to version 3.8.0 from 3.6.6. make upgrade worked well. As in point 4) of UPGRADING.mysql [EMAIL PROTECTED] etc/upgrade/schema.mysql-4.0-4.1.pl sql.queries but usage: etc/upgrade/schema.mysql-4.0-4.1.pl db_name db_user db_password Ok, then I inserted the info needed [EMAIL PROTECTED] etc/upgrade/schema.mysql-4.0-4.1.pl DB USER PASS sql.queries but DBD::mysql::db column_info failed: column_info doesn't support column selection at etc/upgrade/schema.mysql-4.0-4.1.pl line 227. DBD::mysql::db column_info failed: column_info doesn't support column selection at etc/upgrade/schema.mysql-4.0-4.1.pl line 227. RT 3.6.6 was installed a month ago on MySQL 5.0, maybe I do not need to run chema.mysql-4.0-4.1.pl, but UPGRADING.mysql (not present in 3.6.6 tarball), it seems to suggest so. Can anybody please help? Cheers ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Service Updates
Is there a way to get Service Updates extension to work in 3.8? It installs, but when I go to enter an item I get: Undefined subroutine HTML::Mason::Commands::Error called at /opt/rt3/share/html/ServiceUpdate/Edit/dhandler line 20. This is a fresh 3.8, with the extension installed via cpan. --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] User configurable auto reply.
I don't know if there is a way to accomplish this already, but on Monday I was out and really would have liked to be able to pass on a message to those who submitted requests that were assigned to me that I won't be in till X. In general most issues just go into the general queue and they are taken by whomever is in that day, but there are some issues we delegate out right away to individuals with the needed skills. Since my out of office reply in Exchange doesn't pass through RT and would only trigger for the first person of the day, I was wondering if there were a similar function that could be carried out in RT. --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Re: LDAP Overlay and automated logins
I have started digging myself into a hole, and my solution is to use RT to fill the hole :) .. I redirected our webmaster email address into RT. Problem there is there are 2 issues that are generally sent into this address website issues, and customer service issues for our finance dept. They already have an e-mail address for customer service requests. The people who check that mailbox are less than technologically savvy. I'd like to have the customer service address dump into RT, and create a local user for them to log in as one user since more than one person can access/respond to issues. Then when an issue for them comes in to the Webmaster queue for them we just assign it to them and they can deal with it within RT. As it is we are having to get the message out of RT into that mailbox which isn't as easy as just assigning it. Security on this queue isn't a big deal to us, and I think the tracking of the issues would be a plus to them. So what I am looking to happen is have a URL I can make a favorite (and ultimately drag into their outlook bar so they can launch it within outlook) that will just open them up into the self service interface for that user without a password prompt. This user won't be working with LDAP as it will be local, but I don't know if the ldap overlay changes the potential for making that happen. We'll still want all the other users to use username/password. --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Ewart Sent: Tuesday, January 30, 2007 12:56 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Re: LDAP Overlay and automated logins -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Monday, 29.01.2007 at 16:40 -0800, Ryan Hardester wrote: Is it possible to pass the username and password to RT in the link? we are running RT3.6.3 with the LDAP overlay. I realize the user would not be terribly secure but i am looking for an easy way to direct many people into a single login without too many steps. Do you mean so that the users don't have to explicitly login? And do you mean by direct many people into a single login, that you plan to have many users sharing a single RT account? This sounds like a very unusual setup: can you explain why you want to do this? Dave. - -- Dave Ewart [EMAIL PROTECTED] Computing Manager, Cancer Epidemiology Unit Cancer Research UK / Oxford University PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370 Get key from http://www.ceu.ox.ac.uk/~davee/davee-ceu-ox-ac-uk.asc N 51.7518, W 1.2016 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.2.2 (GNU/Linux) iD8DBQFFvwgXbpQs/WlN43ARAmUyAKDtze8UuWthxiQ+V6/Ljgload69/QCg53Ml wuIt2LtoZo1jVHYq3GSGH+c= =ZpDp -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] LDAP Overlay and automated logins
Is it possible to pass the username and password to RT in the link? we are running RT3.6.3 with the LDAP overlay. I realize the user would not be terribly secure but i am looking for an easy way to direct many people into a single login without too many steps. --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dev Prod RT
So i am setting up 2 machines, one will be my Dev machine and the other the production. If i start out with both machines equal then make changes to the dev machine. To bring the production one current all I'd need to do is rsync the /opt/rt3 directory to the prod machine? Basically I'm making sure that what isn't in the DB is contained in the /path/to/rt3 folder. I'm pretty sure, just wanted to make sure before i commit to this setup :) --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Dev Prod RT
Well right now I am running 3.6.1 on prod and my new dev is 3.6.3 and accessing the old database. I'm assuming this works because there are no major changes. When I move the 3.6.3 to prod i'll update the database. My bigger concern is when i go to add things to the interface, or generally muck around in RT :) I want to be able to put succusful changes to the dev or bring prod back to dev if i hose something. for larger updates I'm guessing I'd actually make a prod DB then mess with it and when I am happy with replicating the process i'd do it on prod, then make dev match prod and tweak there again. On Thu, 2007-01-18 at 15:24 -0500, Scott Golby wrote: If i start out with both machines equal then make changes to the dev machine. To bring the production one current all I'd need to do is rsync the /opt/rt3 directory to the prod machine? Basically I'm making sure that what isn't in the DB is contained in the /path/to/rt3 folder. I'm pretty sure, just wanted to make sure before i commit to this setup :) I think you've hit the nail on the head here, most of what makes RT is within the Database. I've dumped out my DB and moved it from Dev to Prod when I've done the initial setup. Doing that later once Prod has been active is a little tricky, I'm sure some smart person has a way to sync the Templates Scrips, but I usually open 2 windows and cut and paste once I've got a new setup working well on my Dev RT. If you're making changes to RT_SiteConfig.pm or adding customization in /opt/rt3/local/ then rsync could be used. I suspect those changes wouldn't be that many. Give rsync -n a run and see what the differences are. If any gurus out there want to enlighten me to a solution of moving custom fields from Dev to Prod without retyping, I'm listening. :-) - Scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] User List like Queues I Administer
Is it possible to get a list of UserNewOpen ryanh 3 4 Similar to the Queue blocks for the RT @ a glance? To create a quick view of user's status? --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add Phone # to ticket info
Is it possible to pull the Work # from the users info and put it in the ticket information? We are populating it from our active directory, and it would be hand to have easy access to the number to call the person. --Ryan Ryan Hardester Information Systems Technician II City Of Tracy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Search Custom Field relative to today
I got it working, since it was going to be on the command line anyway, I just used the shell to generate today's date. --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ryan Hardester Sent: Wednesday, September 20, 2006 11:50 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Search Custom Field relative to today I am working on a sort of people tracking queue. Where in the ticket in that queue CF's say that i will be out 2006-08-19 (CF1) to 2006-08-26 (CF2) they are required to input date formatted values. In the search builder I have been able to select the specific queue, and then I see the 2 custom fields in the search options. Is there a variable i can use that will test to see if CF1 is equal to or before today's date and CF2 is still after today. I'd like to be able to use the crontool to run this search then send out an e-mail out in the morning that would say Ryan will be out today for the duration of my leave. Or am i going about it all wrong. I got my book tonight, and am coming up with all kinds of ideas. heh --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Due in business hours/Odd schedule
I implemented http://wiki.bestpractical.com/index.cgi?DueDateinBusinessHours and it works well. My only issue us that we work 9/80 with every other Friday being off. Is there an easy way to either compensate for this? Or possibly just be closed on Fridays and things due Friday get a bonus day. --Ryan Ryan Hardester Information Systems Technician II City Of Tracy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
