Re: [rt-users] RT 3.8.4 - How to change the available Status options?
Patrick, I add this line to my RT_SiteConfig file to add a QA status. Set(@ActiveStatus, qw(new open stalled QA) ); Thanks Russell From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mccarthy, Patrick Joseph Sent: Wednesday, July 22, 2009 10:29 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT 3.8.4 - How to change the available Status options? I've tried a few different things I've found online to add a status in addition to 'new', 'stalled', etc. One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to redefine @ACTIVE_STATUS, and another suggested that I modify rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the machine after trying each didn't bring about any changes. What's the preferred methodology in the current version? Patrick ** PLEASE NOTE: This e-mail and any attachments hereto are confidential, and may contain proprietary, privileged or legally protected information. If you are not the intended recipient, please delete this email and all attachments without making copies and notify the sender by telephone or e-mail. E-mail transmissions are inherently subject to disruption, corruption, late or incomplete delivery, and viruses. The sender does not accept responsibility for any errors, omissions or other consequences resulting from the transmission of this e-mail. This notice applies to all TerpSys e-mails and attachments appearing in all e-mail strings containing the message to which this notice is appended.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Customize spreadsheet output?
I have gone through and added extra columns to the spreadsheet by just updating /share/html/Search/Results.tsv. It took some testing to get the right fields down but it was a simple edit. This is what I currently have: my @attrs = qw( id QueueObj->Name Subject Status TimeEstimated TimeWorked TimeLeft Priority FinalPriority OwnerObj->Name OwnerObj->RealName Requestors->UserMembersObj->First->RealName Requestors->UserMembersObj->First->Organization Requestors->UserMembersObj->First->Address1 Requestors->MemberEmailAddressesAsString Cc->MemberEmailAddressesAsString AdminCc->MemberEmailAddressesAsString DueObj->ISO ToldObj->ISO CreatedObj->ISO ResolvedObj->ISO LastUpdatedObj->ISO); From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of s...@i-tracing.com Sent: Wednesday, June 24, 2009 6:55 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Customize spreadsheet output? Hello, I want to use the spreadsheet export with the same columns as those displayed in the query web result. The solution described here (http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields) is not working with RT 3.8.* Does someone have already done a working patch for RT 3.8 ? Thanks ** PLEASE NOTE: This e-mail and any attachments hereto are confidential, and may contain proprietary, privileged or legally protected information. If you are not the intended recipient, please delete this email and all attachments without making copies and notify the sender by telephone or e-mail. E-mail transmissions are inherently subject to disruption, corruption, late or incomplete delivery, and viruses. The sender does not accept responsibility for any errors, omissions or other consequences resulting from the transmission of this e-mail. This notice applies to all TerpSys e-mails and attachments appearing in all e-mail strings containing the message to which this notice is appended.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Text formatted pages after upgrade
I appreciate the help, but unfortunately it did not work. The upgrade has the same address as the original site https://support.example.com and all I did was use the same settings from the original RT setup. I checked all of the settings and they seem to be correct, as I have confirmed that they still work on the pre upgrade version. An interesting thing is that the BestPractical logo shows up fine though, but that is the only graphic. Any other thoughts? Thanks. Russell ** PLEASE NOTE: This e-mail and any attachments hereto are confidential, and may contain proprietary, privileged or legally protected information. If you are not the intended recipient, please delete this email and all attachments without making copies and notify the sender by telephone or e-mail. E-mail transmissions are inherently subject to disruption, corruption, late or incomplete delivery, and viruses. The sender does not accept responsibility for any errors, omissions or other consequences resulting from the transmission of this e-mail. This notice applies to all TerpSys e-mails and attachments appearing in all e-mail strings containing the message to which this notice is appended.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Text formatted pages after upgrade
I have just upgraded my RT instance from 3.6.5 to 3.8.2 and am having one small issue. When I go to the site none of the graphical rendering is present. The login boxes and text are present but the nice blue screen and layout are gone. The same is true when I login, no blue and the layout is all messed up. I had followed the upgrade directions and installed the new instance into its own directory and just changed the apache configuration to point to the new directory. The database is working fine as I can see all of the tickets that were in the old instance. Also, I can switch back to 3.6.5 and it still works fine and looks fine. I have been banging my head and cannot find out what I am missing. I have been scouring the logs and cannot find anything pertinent to this issue. I have also tried this in a test system and it worked fine so I do not know what is missing. Russell ** PLEASE NOTE: This e-mail and any attachments hereto are confidential, and may contain proprietary, privileged or legally protected information. If you are not the intended recipient, please delete this email and all attachments without making copies and notify the sender by telephone or e-mail. E-mail transmissions are inherently subject to disruption, corruption, late or incomplete delivery, and viruses. The sender does not accept responsibility for any errors, omissions or other consequences resulting from the transmission of this e-mail. This notice applies to all TerpSys e-mails and attachments appearing in all e-mail strings containing the message to which this notice is appended.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
