Patrick,
I add this line to my RT_SiteConfig file to add a QA status.
Set(@ActiveStatus, qw(new open stalled QA) );
Thanks
Russell
From: [email protected]
[mailto:[email protected]] On Behalf Of Mccarthy,
Patrick Joseph
Sent: Wednesday, July 22, 2009 10:29 AM
To: [email protected]
Subject: [rt-users] RT 3.8.4 - How to change the available Status options?
I've tried a few different things I've found online to add a status in addition
to 'new', 'stalled', etc.
One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to redefine
@ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the machine
after trying each didn't bring about any changes.
What's the preferred methodology in the current version?
Patrick
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