[rt-users] 3.8.1 and RTAddressRegexp

[Scott Sherrill]

Our RT server (support.remc1.net) has three email addresses forwarding
in for email requests.

supp...@support.remc1.net
supp...@remc1.net -> supp...@support.remc1.net
helpd...@bhkfirst.org -> supp...@remc1.net

Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address
other than supp...@support.remc1.net does not generate an autoreply.

All followup correspondence does deliver fine.

I thought the issue was in either
RedistributeAutoGeneratedMessages or RTAddressRegexp

I have tried many combinations of settings for those two variables but
no change has happened.  Am I looking in the wrong spot?

I have also for fun tried modifying the scrip Create - Requestors and
changed it from Autoreply to Requestors to Notify Requestors - that
didn't work either.

Am I going down the wrong track?

Thanks in advance for any pointers,

Scott

Logs for the initial transaction are:
Jan  9 10:22:21 support RT:
  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:
  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:
  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:
  The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780)
Jan  9 10:22:21 support RT:

sc...@hancock.k12.mi.us was blacklisted for outbound mail on this
transaction. Skipping (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:812)
Jan  9 10:22:21 support RT:
 #28063/491008 -
Scrip 18 Create - AdminCCs
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:21 support RT:
 No recipients
found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Jan  9 10:22:22 support RT:
 #28063/491008 -
Scrip 4 Create - CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:22 support RT:
 sent  To:
dja...@remc1.org, j...@remc1.org, l...@remc1.org, m...@remc1.org,
sc...@remc1.org, t...@remc1.org
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
Jan  9 10:22:22 support RT:
 #28063/491008 -
Scrip 17 Create - Owner (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:22 support RT:
 No recipients
found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Jan  9 10:22:22 support RT:
 #28063/491008 -
Scrip 3 Create - Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
Jan  9 10:22:22 support RT:
 No recipients
found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Jan  9 10:22:22 support RT: Ticket 28063 created in queue 'General' by
sc...@hancock.k12.mi.us (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)




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[rt-users] Adium Xtra Script and RT

[Scott Sherrill]

I realize this maybe a very small minority of the RT users out there but:

* If you use RT (duh)
* If you use a Mac
* If you use Adium for chat

I wrote a quick Adium Xtra that when entering a ticket number returns
the url for the ticket in your RT system.

For example in Adium entering /rt{1234} will return:

http://myurl/rt/Ticket/Display.html?id=1234

In our office, we share ticket numbers over IM frequently and its just a
time savings for both sender and receiver to have the direct url.

I am posting the Xtra to the Adium website soon.  If you can't wait
email me and I will send direct.  You will need to configure it for your
environment.

Open the zip file.
Right click (or control-click) the file rt.AdiumScripts and choose Show
Package Contents

Double click the file Contents/Resources/rt.scpt

It should open up Script Editor.
replace myurl in the line that says:

set parms to "http://myurl/rt/Ticket/Display.html?id="; & rtnumber

with your url.

Save and close.

Double click rt.AdiumScripts to install.

If you double clicked first... right click the rt.AdiumScripts that was
copied to your Library/Application Support/Adium folder and pick up the
directions from there.

Again I recognize the potential audience will be small, but if anyone
finds it useful you are welcome to it.

Thanks

Scott Sherrill
REMC#1
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